Sun Tan City

October 26th, 2015
If Mrs. [redacted] can provide us with proof that she has dropped the chargeback, we would be more than happy to issue Ms. [redacted] a refund request. Without proof of Mrs. [redacted] dropping the chargeback, we cannot submit a refund request for her.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.Sincerely,[redacted]Director of Client Services

I have received the complaint from Ms. [redacted] regarding her tanning experience with Sun Tan City. Sun Tan City would first like to apologize for Ms. [redacted] less than perfect experience while tanning with Sun Tan City and appreciates the time she has taken to bring this matter to our...

attention. Sun Tan City reviews and considers all client issues a high priority and works diligently to resolve those issues in a timely manor. Once Ms. [redacted] issue was received, Sun Tan City quickly took the appropriate actions to ensure this issues was address and corrected to help eliminate this from happening in the future. In addition, Sun Tan City has contacted Ms. [redacted] by phone and agreed to refund Ms. [redacted] the requested $40.32 in form of a check to the address confirmed by Ms. [redacted]. Ms. [redacted] was satisfied with this resolution and our records indicate Ms. [redacted] has continued her tanning services with Sun Tan City. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] continues to utilize our services. Tell us why here...

September 29th, 2016 I have received the complaint from Ms. [redacted]regarding her membership, purchase with Sun Tan City. As of July 13th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated and transferred to [redacted]. We no longer have any Sun Tan City locations in the New York area. Any...

questions or concerns regarding Ms. [redacted]’s membership should be directed towards [redacted]. They can be reached at 877-[redacted]. Loyal customers are the key to any company’s success. We have forwarded Ms. [redacted]’s concerns to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City.
On March 26th, 2015 Ms. [redacted] purchased a month to month open-ended agreement that allowed her once a day tanning services at our Greeneville location for $39.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
On April 4th, 2015 Ms. [redacted] contacted the Client Services Department for Sun Tan City to inquire as to why she was billed for her membership. It was explained at this time that Ms. [redacted] had purchased an open-ended membership agreement and product. At this time Ma. [redacted] requested for her membership to be cancelled and a refund for her required payment. It was explained at this time that per her membership agreement Sun Tan City does not refund for unused services and a Glow Card was offered to Ms. [redacted]. Ms. [redacted] declined this offer and disconnected the call. The representative she was speaking with cancelled Ms. [redacted]’s membership to avoid any further payments from processing.
As of May 7th, 2015 a refund request for Ms. [redacted]’s membership payment in the amount of $47.89 was submitted for her.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City. In the month of January we were running a promotion for a Tour of the City for $4.99 plus tax. We were also running the Tour promotion in February for $4.99 for new clients. This promotion is no longer...

in our system. But we would be more than happy to place courtesy sessions on Mr. Smith’s account due to that inconvenience. Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First, the company has stated they have issued a partial refund to my credit card and the remaining balance applied to a gift card for future business with Sun Tan City.  Neither of these have occurred.  
Second, a gift card does not resolve this issue as I do not intend to do business with Sun Tan City again in the future.  With this having been my second experience of this nature with this company, I have come to believe their business practices are dishonest.  I respectfully request a full refund.
Regards,[redacted]

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On March 12th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Stonehenge location for $59.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of April 4th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. Per the district manager of that location, a refund request was submitted in the amount of $59.99 back to the credit card on file. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted] Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] stated  "This...

Yearly Membership provided Ms. [redacted] with once a day tanning access to our Fast level tanning equipment for a full year from the purchase date at a discounted rate with the understanding that the full year would be completed."
With all due respect, when I purchased the tanning package and even after the fact,  I had every intention of utilizing the full year of Fast level tanning at $10 per month...which is exactly what I agreed upon when I made the payment and incepted the membership with Sun Tan City in Greensburg Indiana. I even went to to the salon several times in order to take advantage of my tanning package before I realized the salon was permanently closed. So, the issue isn't that I requested a refund because I no longer wanted to tan at Sun Tan City, THE REAL ISSUE IS THAT THE ONLY SUN TAN CITY SALON WITHIN A 65 MILE RADIUS FROM MY HOME WAS PERMANENTLY CLOSED !  Therefore, if I agreed to pay $10. per month for fast level tanning when I purchased my tanning plan, and Sun Tan City closed the only salon with 65 miles of my home, then when an adjustment is calculated, I shouldn't be charged $19.99 per month for the months I was able to use prior to the store closure, the adjustment and my credit should be based on the $10 per month charge to which I agreed when I purchased the tanning package.  It was not my decision to close the only Sun Tan City within 65 miles of home and I shouldn't be financially penalized because Sun Tan City did not fulfill their contractual liability.  Therefore, the credit I am due should be $90, not $56.
Regards,
[redacted]
 
 
[redacted]

I have received and reviewed the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City. On April 20, 2016 Ms. [redacted] purchased an annual membership with Sun Tan City totaling $524.99. This membership provided Ms. [redacted] with once per day tanning access to all...

levels of equipment at Sun Tan City for a full calendar year from the date of purchase. Effective July 12, 2016, all Sun Tan City locations in the market were purchased and now operate as [redacted]. Ms. [redacted]’s membership will be honored by [redacted]. However, if she wishes to cancel her membership, we understand [redacted] will honor that request.

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.  
We would be more than happy to provide Ms. [redacted] a copy of her signed membership agreement, stating to those terms that she agreed to. As a courtesy, we submitted the half and half refund request. If we would submit for a full request, it would be denied, due to the signed agreement that is on file. Or we can submit for the full request to be placed onto a Glow Card.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  
Sincerely,
[redacted]
Director of Client Services

I have received the complaint from Mrs. [redacted] regarding their membership, purchase with Sun Tan City.
 
On April 23rd, 2013 Mrs. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Highlands location for $18.88 per month plus tax. Per...

the membership agreement that was signed in the salon by Mrs. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
 
As of April 28th, 2015 Mrs. [redacted]’s membership with Sun Tan City was terminated. We have issued half a refund for her unused services, and the other half to a glow card; since we do not refund for unused services.
 
Loyal customers are the key to any company’s success so it is my hope that Mrs. [redacted] will continue to utilize our services. I have appropriately noted Mrs. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
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We have reviewed the additional response from Ms. [redacted] regarding her experience with Sun Tan City.
What Sun Tan City has done for Ms. [redacted] is removed the balance from the Glow Card that was issued to Ms. [redacted] via email and submitted a refund request for her as a courtesy in the amount of $65.99. This refund is set to go back to Ms. [redacted]'s debit or credit card that she had provided Sun Tan City for her automatic monthly membership payments.
We hope this resolves Ms. [redacted]'s issues.

I have received the complaint from Ms. [redacted] regarding her boyfriend’s membership, purchase with Sun Tan City. We would need the clients first and last name to locate his Sun Tan City account. If Ms [redacted] is not the account holder regarding her boyfriend’s account, we would not be able to...

discuss any further options with her. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,  [redacted] Director of Client Services

Sun Tan City has reviewed the response made by Ms. [redacted] regarding her account issue.As stated previously, Sun Tan City does not charge NSF fees when payments are not successful during our drafting process. Sun Tan City shows Ms. [redacted]'s $5 freeze payment was unsuccessful for the month of August with a rejection code from her financial institution of "Rejected Debit- Insufficient Funds". If Ms. [redacted] received any NSF charges for this rejected debit, it was done by her financial institution. We suggest Ms. [redacted] contact her financial institution regarding the $29 NSF charge that was charged to her account in August. We hope this further information helps resolve Ms. [redacted]'s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am glad to read that randy has admitted that they cancelled/transferred my membership to zoom tan but what about the over 2 years of payments they took out of my bank account when I never used their services as there was no place to go to use them.I expect a full refund of all the money that was taken from me.[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I have said before I WAS NOT told that I would have to keep my acct for any amount of time at all. I was told I could cancel at any time. I cancelled within the salon and was told that it was taken care of... Also, I DID NOT disconnect the call, I was hung up on. I said " hello" two to three times just to make sure no one was on the line and sure enough I WAS hung up on. I will never do business with this company again.
Regards,
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The credit card company was only able to obtain a small percentage of what is owed to me. I cancelled this service over a year ago. I take medication which precludes tanning and sun exposure. I am prepared to engage an attorney who specializes in creditor rights as my review of other complaints leads me to believe this company regularly ignores requests to cancel contracts. Regards,[redacted]

I have received the complaint from Ms. [redacted] regarding her membership with Sun Tan City. 
On December 12th, 2014 Ms. [redacted] purchased a 12 month, month to month open-ended agreement that allowed her once a day tanning services at any of our Sun Tan City locations for $39.99 a month....

Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least twelve automatic payment before the client is able to cancel the membership and there are no refunds for unused services.  
On April 10th, 2014 Ms. [redacted]’s monthly membership was cancelled out as a courtesy by the District Manager of the location. Therefore, Ms. [redacted] will no longer see any further payments processing from her account for this membership. 
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

We have reviewed [redacted] response regarding her issue with her purchase with Sun Tan City.Sun Tan City has agreed to refund [redacted] the additional $30.09 and this requested as been submitted as of May 18th, 2017.We hope this fully resolves [redacted] concerns and she continues to utilize our services in the future.