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Sun Tan City Reviews (234)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received the complaint from Ms. [redacted] about her membership purchase with Sun Tan City.
On September 7, 2014 Ms. [redacted] unfroze her account at a month to month unfreeze special pricing that allowed her once a day tanning services at our Sun Tan City locations for $29.44 per month...

plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.
On March 1st, 2015 the automatic payment for Ms. [redacted]’s monthly membership processed and was approved for two memberships, one that was already refunded on March 5th, 2015. On March 9th, 2015, Ms. Ms. [redacted] contacted the Customer Service Department inquiring why she was billed for her monthly membership and stated she would like a refund for the payment. On this same day Ms. Ms. [redacted]’s membership was cancelled to avoid any further monthly membership payments. The refund process with Sun Tan City can take up to a standard 7-14 business day approval process. This is so the refund can go through the appropriate steps to make sure everything is valid and correct. The refund was processed out from the Sun Tan City on March 19th, 2015. The client should see this refund depending on her bank, within 3-5 business days.  
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted]’s will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

November 19th, 2015Revdex.com[redacted], I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.On June 15th, 201 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our...

Maryville location for $69.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of November 13th, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, via check that was sent out on the 17th of November.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her purchase from Sun Tan City.   After researching Ms. [redacted] complaint, it was discovered that Ms. [redacted] purchased an annual membership totaling $799.70 through her online account with Sun Tan city.     As of February 8th,...

2017 Sun Tan City has approved and processed a refund for Ms. [redacted] totaling $799.70 that will be credited back to her debit or credit card information provided to Sun Tan City.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.

May 10th, 2016 Revdex.com I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. On March 17th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hurst South location for $59.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of May 1st, 2016 Ms. [redacted]’s membership with Sun Tan City was cancelled, and then her payment date was extended until 07/01/2016. Per the document on file that Ms. [redacted] signed, it states that we do not refund for unused services. If we were to submit for a refund request, it would be denied due to no proof of cancelation, and that we do not refund for unused services. As a courtesy, we extended Ms. [redacted]’s payment date. We would be more than happy to submit a glow card, for the month of May. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have never received the credit in the amount of $52.65 at any point in time.  I have checked every one of my statements since that period in time and nowhere does the credit show up.
In addition to the refund of $23.39, I wish to also still have a refund check issued in the amount of $52.65 (as this credit/refund was never received by me.)  I have attached my statements from July 2014 through August 2014 showing that this refund was never credited back to my account as stated by the business.
I am still asking for my original requested refund amount of $76.04.
If I do not receive the total refund amount requested, I will be contacting the Attorney General regarding this matter.
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On August 14th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Mooresville location for $39.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of September 7th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. Per the document that we have on file for Ms. [redacted], September was her first required payment. Ms. [redacted] has also tanned in the month of September as well. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have reviewed the account, and I have come to the conclusion that Mrs. [redacted] was informed that she was in a yearly membership through 2/2017.  There is a note on her account that she called and talked to our client service team in 10/2016.  The client service team discussed an early...

termination fee with the client, but she threatened an attorney and hung up.  The client service team did not make me aware of this discussion due to the hang up.  They would normally ask if she wanted to discuss the issue with a District Manager and send me an email on how to contact her.  I would have worked something out to satisfy her.  I have no problem sending her a refund check for the 12 mos. that she was charged and did not tan.  The $43.99 times those 12 months would equal $527.88, which is what I will make the check out to send to her.  The services were used for the month before.  I am attaching all of the documents that do show that we went over with her the 12 month commitment.  I have my salons take an extra step and file the agreement with an extra agreement signed which you can see at the top of the computer agreement.  I am attaching where she had signed the one year agreement, so she knew how it worked.  Those doing a 12 month agreement get a better rate.  I will make an attempt to contact [redacted] to let her know the refund check will be mailed from my office by tomorrow (out of Roanoke, VA).

I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City. On May 5, [redacted] Ms. [redacted] purchased a month to month open-ended agreement that allowed her once a day tanning services at our [redacted] for $35.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], the agreement states that a membership cancellation or a freeze must be requested in order to avoid future payments and there are no refunds for unused services. On August 16th [redacted] the membership was terminated to avoid any further monthly membership payments and a Glow Card was submitted in the amount of $118.77 for the payments that processed in July, August and September. We have since been notified that Ms. [redacted] wishes to receive a refund for the amount of unused services rather than the Glow Card that was issued to her. Sun Tan City has removed the credit given on the Glow Card and issued a refund for Ms. [redacted] in the amount of $118.77. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Regards,[redacted]

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. The account that we have located for Ms. [redacted], states that the client last tanned in 2013. We would need a date of birth, so we can locate the correct account. Unless, Ms. [redacted] is paying for...

someone else’s services. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted]’s regarding her membership, purchase with Sun Tan City.On August 31st, 2015 Ms. [redacted] called into customer service stating that she was having cancerous moles removed, and would like to have the funds placed back to her account. The...

District Manager of the Platteville location contacted the client regarding her refund request. As of August 31st, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely, [redacted]Director of Client Services

I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City. On March 20th, 2014 Ms. [redacted] purchased a 12 month open-ended agreement that allowed her once a day tanning services at our Beckley location for $14.99 per month plus tax. Per the membership agreement...

that was signed in the salon by Ms. [redacted], this membership required at least 12 automatic payments before the client is able to cancel or freeze the membership and there are no refunds for unused services. On September 28th, 2014 Ms. [redacted] contacted the Customer Service Department for Sun Tan City to inquire on freezing her monthly membership. It was suggested to Ms. [redacted] at this time to set up her online account so she would be able to manage all of her account needs online and at her convenience. Ms. [redacted] then chatted with a representative from the Customer Service Department of Sun Tan City and it was explained to Ms. [redacted] at that time she was still within her 12 month agreement and unable to make changes to her account until the 12th full automatic payment has been completed. As of October 7th, 2014 Ms. [redacted]’s membership with Sun Tan City has been frozen. By freezing the membership, the monthly payment is reduced to $5 per month until Ms. [redacted] wishes to reactivate the membership. Upon reactivation, Ms. [redacted] will receive the $5 payments back as an in store credit and will be required to complete her membership agreement at that time. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Regards, [redacted] Director of Client Services

I have received the complaint from [redacted] regarding payments he has received from Sun Tan City.   After researching [redacted] complaint, it was discovered that [redacted] billing information was provided to purchase a membership for [redacted] This membership was...

purchased on May 3rd, 2016 at our [redacted] This membership totaled $26.74 per month.   Sun Tan City has terminated this membership to avoid any further charges to [redacted] and submitted a refund request in the amount of $240.66 that will be refunded back to [redacted] debit or credit card information.   Loyal customers are the key to any company’s success so it is my hope that [redacted] will utilize our services in the future. I have appropriately noted [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would be more than happy with that but still today, September 21st, nothing has been credited back to my [redacted] card.  [redacted] card had sent me a new a few months back due to the fact they thought my account may have been compromised.  So the expiration date changed to [redacted] and the security code on the back is 834.  My card # is [redacted]
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.   On May 31st, 2016 Ms. [redacted] purchased a 12 month agreement that allowed them once a day tanning services at our [redacted] location for $39.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least 12 automatic payments before the client is able to cancel the membership and there are no refunds for unused services.   As of August 8th, 2016 Ms. [redacted]’s membership with Sun Tan City has been frozen. Per the document that we have on file for Ms. [redacted], June was her first required payment, while May would have been her last required payments. Since we froze Ms. [redacted]’s membership as a courtesy, whenever she decided to unfreeze her account, she will have to keep her membership active until she has met her required payments.   Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Who is Mr [redacted]?  This is...

the sort of response I expected from an inept company.  Not once has anyone ever called me about any trouble with my card which, as I mentioned, is the same card I used to make a double payment in error.  That would not have happened if their website worked properly.  I cancelled the account on my own.  And The only reason this check is being mailed is because I called to throw a fit.....again....yesterday.  I have spent over 3 hours on this matter which I find ridiculous.  Hopefully they can get it together in the future but I'm not going to be around as a customer to see this happen.  This Sunday will be a month since this all began.  I will not be satisfied till I have that check AND it clears.  I asked to have the check sent overnight and was told "we can't do that."  Unacceptable!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
As of today, I have NOT received any email from this company regarding the GLOW card. Therefore...once again I am trying to nicely ask for the money to be refunded. If they can't get the promised GLOW card delivered successfully after this much discussion, it further confirms my questioning the business practices.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have requested a refund for the charges I received in May AND June of 2016.  This issue BEGAN in May and I was charged until I fully cancelled this card (even though my membership was terminated on April 29, 2016).  I want a refund for both charges of $65.99 that are fraudulent and unauthorized.  I have attached the statements.  This should total to $131.98.  I have already negotiated the charges with my bank regarding the late fees so a refund for those charges is not requested.  There is no reason why I should not be refunded the TOTAL amount of $131.98 for the fraud that has occurred on my account due to inefficiency and fraudulent action of this business.  There is no reason why this old card should have been charged AT ALL and I request a refund for both charges.  Again I will take the remaining balance to court if I do not receive a refund for both fraudulent charges.
Regards,
[redacted]

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Description: Tanning Bed Salons

Address: 1111 Barrett Blvd, Suite E, Henderson, Kentucky, United States, 42420

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