Sun Tan City

We have received and reviewed the complaint issued by [redacted] regarding her account with Sun Tan City.On January 28th, 2017 [redacted] purchased a month to month open-ended membership agreement with Sun Tan City that allowed her up to once per day tanning access. As noted in the membership...

agreement that Ms. [redacted] signed on the date of purchase, no refunds for unused services will be approved. However, as of May 4th, 2017 [redacted] membership with Sun Tan City was cancelled and it was agreed that a Glow Card would be submitted for Ms. [redacted] in the amount of $35.84. This Glow Card has been approved and emailed to [redacted]It is our hope that this resolves [redacted]'s issues and she chooses to utilize services again in the future.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
 
 I am accepting this response because I do not want to deal with this manipulative company anymore.
 
Thank Yo

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with [redacted] at [redacted] ###-###-#### option 4 who stated they will not refund my membership since they did not receive the funds, she stated Sun Tan City would have to refund.  Please note, the products and equipment provided by [redacted] is not the same as Sun Tan City.  I am respectfully requesting a refund from Sun Tan city please.  
Regards,
[redacted]

I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City.  On March 20th, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Hillcrest location for $39.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services.  As of July 14th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. As a one-time courtesy, a refund request was submitted for $46.79 for the month of May, due to her daughter’s account never being frozen.  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.  Sincerely,  [redacted] Director of Client Services

I have received the complaint from Mr. [redacted] regarding his membership, purchase with Sun Tan City.On June 7th, 2015 Mr. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Zionsville location for $24.99 per month plus tax. Per the...

membership agreement that was signed in the salon by Mr. [redacted], all Sun Tan City memberships require at least 12 automatic payments before the client is able to cancel the membership and there are no refunds for unused services.Mr. [redacted] is more than welcome to tan any of our locations nationwide. We do have multiple locations in different areas of different states, which will put clients in different databases. The client is more than welcome to tan in the Springfield area, we would just transfer his information onto that database. Since we do not refund for unused services, the clients refund request would be denied since the client tanned and is in a 12 month agreement. The clients account has now been cancelled, and he has until the rest of the month to use his services.Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed.Sincerely,[redacted]Director of Client Services

December 20th, 2016 Revdex.com [redacted],  I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City. On January 21st, 2014 Ms. [redacted] purchased a month to month open-ended agreement that allowed her once a day...

tanning services at our Augusta location for $29.99 per month plus tax. Per the membership agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of December 20th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. Per the document that we have on file for Ms. [redacted], we do not refund for unused services. As a one-time courtesy, we would be more than happy to a glow card request. This is an electronic gift card that never expires, which you can use towards products, packages and anything else that's Sun Tan City affiliated. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely,   [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City.On June 30th, 2015 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our Kingsport location for $19.99 per month plus tax. Per the membership...

agreement that was signed in the salon by Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. As of October 22nd, 2015 Ms. [redacted]’s membership with Sun Tan City was terminated. We have issued Ms. [redacted] a refund, back to the credit card on file.Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted]Director of Client Services

I have received the complaint from Ms. [redacted] regarding his membership, purchase with Sun Tan City. As of March 7th, 2016 Ms. [redacted] spoke with the District Manager of this location, who placed a total of $25.84 on her Sun Tan City account. Loyal customers are the key to any company’s success so...

it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I stated in my original complaint, I specifically notified Sun Tan City staff that I DID NOT wish to enroll in a membership.  I was informed that "you don't have to" and was notified of a "deal" that would allow me unlimited tanning sessions for a given period of time.  
I was not provided a written agreement to sign.  I was instead asked to sign a black electronic pad while the staff person verbally explained that I was agreeing to pay a fixed amount and that I would wear protective eye wear in the beds.  I was never informed that I had been enrolled in an open-ended membership (which I very clearly stated I did not desire) and that I would need to cancel to avoid monthly charges.  Had I been provided an sort of copy of the agreement, I would've asked for immediate correction in the store. After noting unauthorized charges, I made numerous requests for the cancellation of any and all services and requested correction of the error.  I continued to be charged in spite of those requests.
After initiating this complaint, I did receive the partial refund check as stated in Sun Tan City's previous response, but I have not received any other reimbursement.  This "courtesy" being offered is insufficient.  I did not agree to pay for services and no services were requested beyond July 31, 2015. That was made very clear on the date of agreement and with each subsequent phone call made to Sun Tan City requesting termination of services.  Therefore a partial refund for "unused services" is inappropriate as no services went unused, rather I was charged for services I did not request.
I am asking that Sun Tan City correct it's own billing error by refunding the full amount by returning the remaining balance via check.  For the reasons mentioned above, I am not interested in a "glow card" and 
Regards,[redacted]

I have received the complaint from Ms. [redacted] regarding her membership with Sun Tan City. On September 23rd, 2010 Ms. [redacted] purchased a six month membership agreement that provided her with once a day tanning access totaling $54.99 per month. Per the membership agreement, Ms. [redacted] agreed to make six...

full automatic payments prior to cancelling or freezing her membership. On August 22nd, 2013 Ms. [redacted] froze her Club Sun Membership with Sun Tan City for $5 per month cost to do so. On July 2nd, 2014 Ms. [redacted] contacted the Customer Service Department for Sun Tan City stating her membership should have been cancelled and she was charged for the month of July. At this time, Sun Tan City did not show an approved payment that has processed for Ms. [redacted] so a copy of her bank statement showing an approved payment for the month of July was requested. Ms. [redacted] continued to contact the Customer Service Department for Sun Tan City through the month of July to check the status of her refund until on July 8th, 2014 it was explained to Ms. [redacted] we had not received a copy of her bank statement showing an approved payment for that month. At this time Ms. [redacted] provided us the required documentation to submit her refund request. As of July 11th, 2014 Ms. [redacted] received a refund totaling the amount of $54.99 and her membership was cancelled to ensure no further payments processed. Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately notes Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Regards, [redacted] Director of Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]s

I have received the complaint from Ms. [redacted] regarding her visit purchase with Sun Tan City.
On April 30th, 2015 Ms. [redacted] visited our Springhurst location and purchased a single tanning session totaling $24.00. Our records indicate this visit was not utilized by Ms. [redacted].
As of May 7th, 2015 a...

refund request for Ms. [redacted]’s purchase in the amount of $24.00 was submitted for her.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

On May 30th, 2014 Mr. [redacted] purchased a month to month open-ended agreement that allowed him once a day tanning services at any of our Sun Tan City locations for $22.99 per month plus tax. On June 24th, 2014 Ms. [redacted], who is now Mr. [redacted]’s wife, purchased a month to month open-ended agreement...

that allowed her once a day tanning services at any of our Sun Tan City locations for $69.59 per month plus tax. . Per the membership agreements that were signed in the salon by both Mr. [redacted] and Ms. [redacted], all Sun Tan City memberships require at least one automatic payment before the client is able to cancel the membership and there are no refunds for unused services. On August 1, 2014 Mr. [redacted] and Ms. [redacted] both requested a refund for the amounts they were charge on August 1, 2014 for their memberships with Sun Tan City. Mr. [redacted]’s refund request totaled $26.67 and Ms. [redacted]’s refund request totaled $69.59. These refund request were originally denied due lack of documentation needed for a refund that is requested for unused services. Sun Tan City values all clients and wishes to dissolve as many client issues as possible. Therefore, as of October 13th, 2014 refund request for August payment amounts have been submitted for both accounts. Loyal customers are the key to any company’s success so it is my hope that Mr. [redacted] and Mrs. [redacted] will continue to utilize our services. I have appropriately noted Mr. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed. Regards, [redacted] Director of Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE CUSTOMER SERVICE REP AT THE LOCATION IN GEORGETOWN PUT IN THE ACCOUNT NUMBERS 2 TIMES - SO IF IT WAS PROCESS WRONG IT IS NOT MY PROBLEM - THEY PUT THE INFORMATION INTO THEIR COMPUTER SYSTEM.  I HAD NOTHING TO DO WITH PUTTING IN THE NUMBERS.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I my complaint I clearly state the amount of $84.00 was credited back to me.  I also go on to state that amount of $30.09 was also due back to me.  I originally purchased lotion[redacted]  The amount of $30.09 was charged to my card.  After tanning I wanted to spray tan and the tanning consultant[redacted] advised that was not the best lotion choice for spray tanning and suggested I return the [redacted] and purchase the [redacted] brand.  I did and she stated she would void the previous transaction and charged my card another $43.85.  I am still needing a refund of $30.09 and this has been since April 1, 2017.  Attempts to correct this have been made to the store location in [redacted] several times and also their corporate customer service to no avail.  I have attached my bank statement showing the charge of $30.09.  I want resolution to this mistake.  You can find this charge on page 4 of the attachment.  I am very unhappy that I have had to argue and fight for so long for money that is mine.  I returned their product and expect them to return my money as well.
Regards,
Brittany Cecil

November 9th, 2016 Revdex.com [redacted] I have received the complaint from Ms. [redacted] regarding her membership, purchase with Sun Tan City. On April 21st, 2016 Ms. [redacted] purchased a month to month open-ended agreement that allowed them once a day tanning services at our St. Matthews location for $59.99 per month plus tax. As of August 15th, 2016 Ms. [redacted]’s membership with Sun Tan City was terminated. In order for Ms. [redacted] to receive her refund request, we would need the proper documents stating that Ms. [redacted] did not authorize these charges. Without these documents, a refund request cannot be submitted. She is more than welcome to send those documents to: [email protected]  Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately noted Ms. [redacted] concerns and have forwarded them to the proper management team to ensure they are addressed. Sincerely, [redacted] Director of Client Services

I have received the complaint from Ms. [redacted] regarding her membership purchase with Sun Tan City.
On March 30th, 2015 Ms. [redacted] purchased a month to month open-ended membership agreement with Sun Tan City that allowed her once per day tanning at our Maryville location. As noted in Ms. [redacted]’s...

membership agreement that was signed on the day of purchase all Sun Tan City memberships require at least one full automatic payment prior to cancelling and they are open-ended, therefore payments will continue until the membership is cancelled or frozen. The agreement also states that Sun tan City does not refund for unused services.
As of June 6th, 2015 a representative at the Customer Service Department for Sun Tan City submitted a Glow Card totaling $83.81 was issued to Ms. [redacted] for her June’s membership payment. Ms. [redacted] was satisfied with this resolution.
Loyal customers are the key to any company’s success so it is my hope that Ms. [redacted] will continue to utilize our services. I have appropriately notes Ms. [redacted]’s concerns and have forwarded them to the proper management team to ensure they are addressed.

I did find it in my spam folder.  I am still not satisfied since reviewing the complaints on file they have gotten so many on this very topic but they seem to continue their practices. I also think I should have gotten a resolution of a refund to my credit card since that seems to have been a resolution they have done on several complaints but I will drop it I suppose