Sunrise Pups, LLC

I called sunrise pups before following through on the purchase of the pup. On his word stating over the phone that he breeds his dogs so as to weigh no more than 5 lbs I went ahead and purchased the pup.me en in the receipt for this pup it is described as a tea cup. Am intent was to buy a tea cup to breed with my tea cup female. I told him this over the phone before buying the pup. If he is fact a reputable breeder and has been breeding dogs he is going to have a very good idea of the size of the pups when they reach maturity. My tea cup female came from both dogs weighing under 5 lbs. I reject his claim of not knowing what the out come of this dog would be. I have bread dogs before and with a certain reliability you know what you are going to get. His argument makes no sense animals are bread for certain traits all the time. A verbal contract is just as good as written when it is expressly stated in the terms he stated over the phone. Please advise me as to the next step and the consumer protection laws in your state to escalate this matter to the next level.

[redacted] This sounds like a 3rd party complaint which aren't allowed by the Revdex.com [redacted] is our customer for this puppyPlease see the attached paperwork which [redacted] has signed1.) I understand that it is my responsibility to make sure that my puppy eats 3-times per day.2.) I understand that it is my responsibility to take my puppy to the vet if he/she is sick or even seems to be sick.3.) I understand that in some cases Veterinarian care can be expensive and that once my puppy leaves the care of Sunrise Pups,all Veterinarian expenses are my responsibility.4.) I understand that Sunrise Pups LLC does not pay for Veterinarian care once I adopt/purchase my puppy.5.) I understand that the Health Guarantee offered by Sunrise Pups is for replacement puppies only.6.) I understand that all sales are finalThere are no exchanges, or returns.11.) I understand that hypoglycemia is not a genetic/hereditary disease, and it is my responsibility to make sure my puppy eats, and maintains proper blood sugar levels.Item 12) understand that Sunrise Pups LLC does not cover claims against common parasites such as coccidian, or giardia, nor do they cover bacteria related upper respiratory infections as any of these are simple to treat and never be a cause of death.item 13) I understand that if my puppy has not eaten in any 12hr period it is my responsibility to call my Veterinarian immediatelyPlease note the shot record given in the paperwork [redacted] signed BirthdateWeeks Neopar Weeks Bordetella - Kennel CoughWeeks Durvet Canine Spectra 5-WayWeeks Durvet Canine Spectra 5-WayWeeks Durvet Canine Spectra 5-Way Please note the section of the terms and conditions on hypoglycemiaHypoglycemia in Dogs (Low Blood Sugar)Hypoglycemiais a condition that occurs primarily in small breeds betweenand weeksof ageA hypoglycemic attack is often precipitated bystressThe typical signs are listlessness, depression, staggering gait, muscular weakness, and tremors-especially of the facePuppies with a severe drop in blood sugar developseizuresor become stuporous and go into a comaDeath can followThis particular sequence of symptoms is not always seen thoughFor example, some puppies exhibit only weakness or a wobbly gaitOccasionally a puppy that seemed just fine is found in coma.Episodes of hypoglycemia often occur without warning-for example, when a puppy is stressed byshippingOther common causes of acute hypoglycemia aremissing a meal, chilling, becoming exhausted from too much play, or having an upset stomachThese events place an added strain on the energy reserves of the liver.Treatment: The treatment of an acute attack is aimed at restoring the blood sugar.Begin immediatelyIf the puppy is awake and able to swallow, give corn syrup or sugar water by syringe, or rub corn syrup, honey, orglucose paste on thegums (Fortical)You should see improvement in minutes.If not, call your veterinarian.If the pup is unconscious, do not give an oral solution because it will be inhaledRub corn syrup, honey, or glucose paste on the gums and proceed at once to your veterinarianThis puppy will require an intravenous dextrose solution and may need to be treated for brain swelling.Oral glucose paste (Fortical) is sold at pharmaciesIf you know your dog is subject to hypoglycemic attacks, keep this product on hand.Prevention: Susceptible puppies should be fed at least four times a dayIt is important to feed a high-carbohydrate, high-protein, high-fat dietIt is essential that the diet be high qualityYour veterinarian can recommend an appropriate premium food.Food supplements and table scraps should not exceed to percent of the total daily rationOwners of toy puppies should takeprecautions to see that they do not become excessively tired or chilledMany (but not all) puppies outgrow this problem.(WebMD Veterinary Reference from "Dog Owner's Home Veterinary Handbook")Please note the initials by the I have read the above recommendations on how to maximize the success of my new puppy’stransition into my home and acknowledge how important it is for them to eat a good healthy snack as soon aspossible.Again, this is a 3rd party complaint which shouldn't be registered by the Revdex.comAnd even so [redacted] has initialed all the paper workI am sorry the puppy isn't eating but we can't make it eatOnly [redacted] can make it eat or her vetThanks,Dan

As you can clearly see we photographed the check prior to sending it to Mr [redacted] as we do with all our customersMr [redacted] was upset that we accidentally misspelled his nameHe therefore claimed that he didn't receive a check from us becasuse we had written [redacted] and not [redacted] [redacted] Once we were alerted to the situation we immediately called him and asked if we could put a stop payment on the check and cut another one or send it via paypalMr [redacted] responed days later with a negative review on the Revdex.comI don't know what more we could have doneBut regardless he wanted another check of a greater amount sent to his residence prior to his vacationWe have now sent a check almost triple the agreed upon price and sent it with a tracking number to Mr [redacted] He claims he won't be able to view the check prior to returning from his trip to Las Vegas

As you will see in all the attached paper work, [redacted] of [redacted] came to pick up a Havanese named Dash from usShe was upset when she arrived home to learn that the dog is not registeredBut yet no where in the paperwork or advertising was Dash listed as a registered HavaneseQuite frankly as you see on page of the attached pdf he was specifically marked as non registeredWe are sorry that Dash got car sick on the long drive back home to VirginiaBut this happens with puppies which is why we offered the fortical as a option if the puppy got car sickUnfortunately for [redacted] she had trouble finding the way to payand had to split her payment across many cardsThis usually is a signal of trouble, as there are more expenses with dog ownership than just the purchaseVet care and supplies are much more costly over the life of the puppy than the purchase priceWhen it became apparent that [redacted] had trouble paying it was a case where we wanted to retain dash for someone who could afford dog ownership, but [redacted] had a deposit on him and had driven from Virginia so we worked it where she could use a $paypal credit as well as splitting payment across store credit cardsIn retrospect I wish we hadn't done thisRegardless, when [redacted] was home she "suddenly" realized this puppy was not AKC registeredDash was never advertised nor was it stated that he was AKC registeredHe is beautiful and healthy and one of the most gorgeous dogs that we have ever had, but he was not registeredThis was clearly evident in the paperwork [redacted] signed for him and you can see that signature in the attached paperworkShe also agreed to abide by the terms and condition as stated on our website, which state absolutely no returns or exchangesWe do this for a number of reasonsOne, when you are committing to a dog you are committing for a lifetime also when a puppy leaves our kennel we don't know what is has been exposed to or what medical treatment it has hadWhat [redacted] is asking for in terms of a full refund and us to pay shipping back is outside of our terms and conditionsWe will offer to share the professional photos we have taken and have the copyright on so that [redacted] could use them to market Dash should she want to selll himThis way she can charge what she wants to collect her expenses and won't expose Dash to undue travelWe will waive our rights to Dash's photos and she can use them for her benefitWe have attached a few pictures of Dash in the pdf paper work for the Revdex.com to view and I think you will agree he is a stunning dog and these are some of the best pictures of a puppy you have ever seenA professional photo shoot with print image rights is valued at $So it is our belief this is over and above our terms and conditions and will go a long way in getting [redacted] what she wants, which is money

I am done with my complaint I want other consumers to know what I what they are getting into before they do business with this company Please post my review and close my complaint

We were searching for the right pup for a while Found sunrise and they were truly wonderful Met them at their meeting place played with the pup They were very kind and professional and seemed to be knowledgeable about the breed we bought Puppy is very happy and playful Took him into the vet for check up and vet said was is perfect health Had a wonderful experience and will be getting another puppy from them this week

In May we purchased a Havanese for my special needs teenager. I did my research and believed this to be a good breed for her. 10 weeks later we couldn’t be happier. He did have fleas but that was the only issue, not a big deal. The vaccinations were well documented and he was in good health. He was a very active, happy puppy. As a matter of fact, his first day in our home we had a graduation party for my daughter (he was her gift) and he was the life of the party! He is a normal, delightful puppy!

Please also add to this complaint, in his response he sent me the papers and never heard back assuming I got themWhen I left with the dog I asked for the papers he said that I would receive them, the papers, from the AKC in about weeksNot the application for the papers from himI did not think anything about that because when I bought my first Yorker tea cup I did get the registration papers, not the application, in about weeks from the AKC

NothingI do not want anything from this company! No, I do not plan to have him testedIts not worth itMy philosophy is what goes around comes around in lifeI am done and no longer need your assistance

Regarding SunRise PupsI am going to be going to the news media and posting on your face book page and Yelpas well as the Better Business Bur regarding your un ethical pratices and fraud I purchased a puppy in faith after numerous calls to you you advised me you had seen the puppy and the puppy was in good healthI also went as far as to purchase a one year wellness warrenty on the puppyI got the puppy and the puppy was Filthy had poop hanging all over his butt, and was matted I had to get him shavedIn addition to this the puppy was infested in fleas and had double ear infections which I had to pay to get taken care of When I got him I also noticed he had a abdomional Hernia since you failed to remove his ambilical cord cvorrectlythis was something that was obious and when I questioned his health if you had actually seen him as you indicated this should have been advised, This was a result in not Removing the cord correctlyI notified you several times to get a resolution and was advised you would cover my bills as I sent you saying you would take care of me, the billsyou continued to ignore me by Dec I called again only to be hung up on after again you heard my nameI kept logs of our conversations as well as recorded them I would not suggest anyone purchase a puppy from you run a puppy mill as far as I am conserned

Hello, I am following up on complaint ***It appears that Ms*** has also done a review. I have loaded the vet paper work to the portal and I am attaching the agreement that Robert and Sandra C*** signed. Please notice that on page item Robert initialed that he
understood that Sunrise Pups doesn't cover giardia or coccidia, also item health guaruantee is for replacement puppies only, item 3, vet bills are buyers responsibility, item sunrise pups doesn't pay vet bills, And finally notice that Robert and Sandra declined to purchase the health guaranteeAlso the fact that Katie mae recieved a clean bill of health from the vet when she left our kennel and the fact that Sandra has stated her other puppy was infected and days after bringing Katie Mae home she was showing symptoms shows that the infection came from somewhere else. Please see the attached.Sunrise Pups

I have the email from them stating maximum weight under 5lbs! This email is the ONLY reason that I trusted to even get this breedI am very upset by her sizeThe vet even said that she is not overweightI feed her exactly the way she would need to be fed to surviveThis dog never would have been under 5lbs in her Adult yearsThey even told me the mom and dad weighed under 5lbsAlso when I showed up to the so-called address they gave me it wasn't even a dog breeding place , it was a vacant looking building and the owner pulls up in a pickup truck with only dogs The whole scenario seemed shady! I even asked the owner when I got there how much bigger would she get and he said maybe lbs bigger than what she was at that timeShe was lbs the day I got herAgain, I am very disappointedIf the owner would have mentioned in this email below or at the time of the visit that this dog could end up being up to 10-12lbs than I never would have gotten her.
We are open on the weekends by appointment onlyWe do
take either master card or visaWe will have any bundles or other options that
you wish to purchase available at the time of pickupCurrently we have
Morkies that are charted to weigh under lbs fully grown
On Wed, Jun 18, at 3:PM, Sciarrillo, ***
wrote:
I feel so much more relieved right now having you contact
me and showing me that you’re an actual person and not a recording! Also to
hear that I am able to come meet you and hopefully my future puppy and pay for
her right when I see you ?
• What are
you hours this Sunday?
• I am
coming from Avon Lake, Ohio so can I please have your full address including
zip code so that I can input this into my GPS?
• What
methods of payment do you accept as in Visa? Mastercard? Or either?
• Do you have the take home bundle kits
that I read up on, as in, possible cage/leash etc for sale that I could
purchase while I am there if I buy my puppy?
• I want to
make sure before I take this drive that you do in fact have a few puppies that once an adult will weight under 6lbs
maximum. ( I am hoping that you have
Morkies?)
I hope to hear back from you?
Thank you,
*** ASciarrillo
Regards,
*** Sciarrillo

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***I have the orginal lease agreement from *** lending pertaining to the puppy bought from sunrise puppies, the property description reads as follows: pet-dog/breed:teacup Yorkshire terrier/color:black/tan ID:***.I did not threaten to sue them, I just told them that I was going to have my attorney get involvedI may have gotten a little mad, but when a business ignores your problem, you get madI do not need to take her to a vet to tell me that she is not a teacup, they can check there description which listed the full term weight, why they can't admit they got dupped by who ever sold them the puppy to begin with.I'm just asking for a partial refund because I was lied to about this puppybut in the end if they are decided on, I will find all the review sites I can find and I will let people knowit's not a threat it's the true and legal

To Whom it may concern,I have attached ***'s paperwork at the time of the saleWhich notably was near years ago12/6/Please bring your attention to where she signed the paperwork where she signed that she believed that the puppy was in good health and condition at the time of
saleAlso note that our puppies are sold as pet quality with no registration to which *** agreed and then please note that she agreed that Sunrise tries to make estimates of size/personality/color but makes not guarantee on those estimations I am sorry that *** decided she is un happy with how her dog finished out as an adult but she came and picked out her puppy and purchased it on location after observing the puppy for some timeWe have been very responsive to her via email and phone callsI am sorry that she didn't like the fact that yes she has a un-registered ruby cavalier which she pick out from us.She has also mentioned that we did not communicate with her after she sent us pictures and that is simply not true as evidence by the photo I have attached of a screen shot showing the email communication and also referencing phone calls the two of us have hadmost recently dated 4/30/13.I will not be refunding her money, because our terms and conditions which *** agreed to when she picked out her puppy are that all sales are final, not withstanding this complaint is years after you picked out and purchased a puppy from us. Westport newbuild homes only come with a year bumper to bumper warranty I am not sure why you would think that you could be reunded on a puppy you picked out a purchased years agoI am glad you puppy is healthy and happy, I am sure you and your son have enjoyed her over these years. Miss Green 4/30/13to meTo whom it may concernThis is the second email sent since I emailed you pictures of my dogAs you can see she is not a King Charles SpanielsWhat is she??? I have been very patientI would like a response back. Please let me know where in your terms and conditions it states that your are not held responsible or do not guarantee the bread of the puppy you advertise and sale at a certain price.Thank you Jennifer Green740-215-1778 Sent from my iPadSunrise Pups 4/30/13to MissJennifer,Like I mentioned when we last spoke on the phone, when I see the breeeder (in days) I will take these pictures to her and see if we can shed any light on this.Dan Ms *** 4/30/13to meWonderfulThank you for the update. Sent from my iPhone Miss Green 4/30/13to meTo whom it may concernThis is the second email sent since I emailed you pictures of my dogAs you can see she is not a King Charles SpanielsWhat is she??? I have been very patientI would like a response back. Please let me know where in your terms and conditions it states that your are not held responsible or do not guarantee the bread of the puppy you advertise and sale at a certain price.Thank you Jennifer Green740-215-1778 Sent from my iPadSunrise Pups 4/30/13to MissJennifer,Like I mentioned when we last spoke on the phone, when I see the breeeder (in days) I will take these pictures to her and see if we can shed any light on this.Dan Ms *** 4/30/13to meWonderfulThank you for the update. Sent from my iPhone Miss Green 4/30/13to meTo whom it may concernThis is the second email sent since I emailed you pictures of my dogAs you can see she is not a King Charles SpanielsWhat is she??? I have been very patientI would like a response back. Please let me know where in your terms and conditions it states that your are not held responsible or do not guarantee the bread of the puppy you advertise and sale at a certain price.Thank you Jennifer Green740-215-1778 Sent from my iPadSunrise Pups 4/30/13to MissJennifer,Like I mentioned when we last spoke on the phone, when I see the breeeder (in days) I will take these pictures to her and see if we can shed any light on this.Dan Ms *** 4/30/13to meWonderfulThank you for the update. Sent from my iPhone

I just purchased a yorky-poo from Sunrise Pups around Christmas time and we named her ***! I was a little nervous about purchasing a dog from a online puppy store, but then we heard about Sunrise from a friend I still did my research because I wanted to make sure that our dog was from a true breederAll of my questions were answered and needless to say my experience was amazing!! It was perfect from the beginning to the end when we left with *** *** is an amazing puppy and my kids absolutely love her I would totally recommend and use Sunrise Pups again

This is a copy of my first email seeking the papersI did not know how to put this in with the rejection of the response on my complaint
He slipped in there the wording that there is no guarantee of the dogs physical traits it does not even match the rest of the paper work he claims I received.
*** ***
On Monday, August 25, 2014, Sunrise Pups wrote:
I'm sorry it hasn't gotten to you yetCan you verify your address and I will contact AKC to make sure the information is correct
On Fri, Aug 22, at 3:AM, Gmail wrote:
What happened to the registration papers that where suppose to arrive in weeks?
Sent from my iPhone
On Jun 13, 2014, at 10:AM, Sunrise Pups wrote:
9:AM works for meWe will be able to refund through paypal after you pick up the puppy
On Thu, Jun 12, at 8:PM, Bob *** wrote:
I am just confirming that we are arriving Saturday morning to pickup the pupDo you have a time that you would like us to arriveWe will be staying at a local hotel which is suppose to be within a minute drive of your location
Also the refund of the shipping feeAre you going to refund that through pay pal or directly to me on Saturday
Thanks
*** ***
###-###-####
Sent from my iPad

I received a "response" from the business in my complaintHowever, theydid not address the issues I mentionedIn fact, it seemed like they didnot bother to read my complaintI unfortunately did not respond in time asI was traveling for the holidaysI have access to my computer again, and Iwould like to reopen the caseI left a voicemailI apologize about theinconvenience, but I am very dissatisfied with their response, especiallybecause they did not address what I wrote nor apologize.I would appreciate your helpWe can communicate via email or over thephoneMy number is ###-###-####.Kind regards,***

Unsettling experience.....first impression--not trust worthy Did not disclose ear cartilage issue and worms were so bad it took a specialized drug compound to remedy the situation with the pup The online ad reads like the health insurance guarantee and transportation crate is provided----they are, BUT at a cost Was advised the purchased pup was crated and training to potty outside had begun......the pup had the highest level of crate anxiety I have ever witnessed and there was no evidence this old week pup had a clue about potty training outside! Better off to just tell it like it is, people can deal with the truth.....deceitful last impression

Hello Lisa,Thanks for the feedbackI am responding the same as I have had a number of times via email and phoneWe would gladly pay the $dollars that you needed for medications for the ear treatment. As for the reduced pricing you are requesting, we will not be refunding you money for a
sale that was not running when you purchased your puppyYou purchased your puppy for $1150, this price included shipping and all the options you had chosenAs you have said we had some negotiations prior to arriving on that amountYou received your puppy and have indicated that you were happy with her, and now you are seeking a refund for a 4th of July sale that you wish you would have been eligible for. The email traffic on is as follows please note the date June 11th L*** *** Jun 11to meOk that's what we want :-)Sent from my iPhoneI have also attached the paper work and the invoice and the terms and agreement that you signed electronically Please note item 3) I understand that in some cases Veterinarian care can be expensive and that once my puppy leaves the care of Sunrise Pups, all Veterinarian expenses are my responsibility4) I understand that Sunrise Pups LLC does not pay for Veterinarian care once I adopt/purchase my puppy.5) I understand that the Health Guarantee offered by Sunrise Pups is for replacement puppies only.6.)I understand that all sales are finalThere are no exchanges, or returns.I think it is very clear that us offering to pay for your medicine is over and above our terms and conditionsAnd this will be the extent that we will be offeringAs for the fact that we haven't responded to you, we have emails from and to you and I will also attach them to this claim as well.Thanks so much for your businessDan

I am so sorry to hear about *** your puppyWhen call on December and 23about this issue we talked to you about Coccidian and how it can be dormant andreveal itself with stressCoccidia are small protozoans (one-celled organisms)that live in the intestinal tracts of dogs
They cause disease most commonly inpuppies less than six months of age, in adult animals whose immune system issuppressed, or in animals who are stressed in other ways (e.g.; change inownership, other disease present)This information is from Dr *** and Dr.***I have attached the PDF with more informationIt sounds like a textbook case of coccidiosis revealing itself on the change of ownershipI wishthis had not happened, Fortunately coccidiosis is treatableIt is also truethat most of the time coccidian is transfers from a parentAlthough you cansee in the attached pdf that this mother can transfer the protozoans withoutdisplaying symptomsThis is not a genetic defect and we regret that it has affectedyouIt sounds as if you had two things happeningHypoglycemia which is asugar crash as a result of not eating and the coccidian. As you know we offer a or year genetic health guarantee we use this to helppeople who have had genetic problems in there puppiesWe do offer areplacement puppy with the guaranteeYou have chosen to decline the health guaranteeas you can see in the attached paper workYou have also agreed to our termsand conditions that Sunrisepups doesn’t cover claims for hypoglycemia item 11inthe Purchaser/Seller agreementAlso item states that you understand thatSunrisepups doesn’t cover claims for common parasites such as coccidian orgiardiaItem in the purchaser seller agreement states that Sunrisepups doesn’tpay for vet bills In Item you havechosen option to decline the health guarantee as wellLiving animals can be expensive and this is one situation that breaks my heartI amglad *** is better nowAlso in our terms and conditions we do state thatwe ***’t guarantee that breeding will be an option, I am sorry you feel as ifyou can’t In this situation it sounds as if Pet Insurance would have been helpful.Sunrisepups does not offer insurance but is easily available from manyinsurance companiesSunrisepups would like a chance to go over our terms and conditions and offer you $200dollars for your troublesI know this isn’t much but it is more than our termsand conditions have said we would doEspecially since you declined the health guarantee.Thank you for your concern and the open feedbackWe are always looking for ways toimprove our service to our customers