Sunrooms & More

We received the information and replaced the front window at no charge to the customer per our agreement

We have check our computer system and show the card was mailed several weeks agoIt seems you haven't received it so we will send another cardThanks again

We apologize for the confusion with this service***, our service technician does an excellent job and we all would like to handle this service issue as quickly as possible [redacted] Please contact [redacted] at ###-###-#### and she can schedule any remaining requests or let me know what day works for youI can also be reached directly if needed Thanks again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] We do not need another meeting we need a new contract that has the promised terms of 1yr same as cash and the original money refunded to the company taken falsely since no work was or could have been done since we never signed the original contact from [redacted] *** , no one even got the measurements to start anything [redacted] *** told me that the deposit of two hundred taken from us when you came out was not even told to themIf you have the corrected contract we will set up an appointment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Sunrooms and More issued a PARTIAL repayment of $7,NINE MONTHS after I mailed the cancellation letter This PARTIAL refund was provided only after getting the Revdex.com, the Attorney General's Office, and the Lender got involved in the dispute I did mail in the cancellation letter within the three day terms and the company continues to refuse to issue a full refund I am not satisfied that it has taken nine months to refund the undisputed amount and they are still trying to get out of paying the disputed amount even though I did mail in a cancellation letter The Attorney General's Office has been attempting to mediate the disputed amount with no success to date This issue is NOT resolved! Regards, [redacted]

We have complied with the service request and refunded the amount requested [redacted] ***%

Response: Please call me directly at the office [redacted] to resolve this issueI would like to schedule a time to meet you at the job to reviewI look forward to your call and hope we can meet as soon as possible Thanks again

Please email me at [redacted] with the best time to perform any repairs or service necessary Thanks again

In response to the information provided we have already issued a refund for this amount approxa week agoI will follow up with the sales rep with the current statusPlease call me at ###-###-#### with any questions or concernsThanks again

Our accounting system shows this refund check was previously processedWe will follwith the bank to make certain it has clearedPlease call [redacted] at ###-###-#### with any further questionsThanks again

Showing this service complete in our systemIf there still is any repair needed please call [redacted] at [redacted] Thanks again

We have met with Mr & Mrs [redacted] and have determined to move the room from the existing locationWe need additional materials from the manufacturer to accommodate this customer and have already placed the order to satisfy the customerOnce we receive the material we will call and schedule a date to change out the sectionPlease call me directly with any questions

This service has been completedPlease let me know what else is needed Thanks again

We apologize for the faucet handle additional service requiredI will call the service department today and schedule this repairI also want to verify you have already received the overpayment Please email or call me at [redacted] Thanks again

Response: We have forwarded this to our counsel to review and respond accordingly Thanks again

We want to schedule a site visit as soon as possible to address any outstanding issuesPlease contact [redacted] at the office tomorrow to schedule this ###-###-#### Thanks again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] I was told if I pay for the carpet they would install itAfter waiting over weeks I paid some else to install the carpetI didn't have time to wait anymore on sunrooms kyAlso they only addressed one problem I had several issues with this companyThey didn't cut the whole for my fish tank to the correct size, the drywall is lumpy and scratched up from them sanding itMy screens to my windows were damagedI have closet doors that don't stay closed because they were installed wrong [redacted] only wants your people so watch out!

We are in receipt of the service call and would like to schedule a time to look at any necessary repairs neededPlease call [redacted] [redacted] To schedule Thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** came out and I believe he is a good worker However, the patio cover still leaks *** was not with Sun Rooms and More when the original job was done and it was done so poorly that he has already come out twice and it is still leaking I would really like it taken down and done properly I would trust *** to do a good job of making it right the first time, so, I believe, starting from scratch is the best way to remedy this problem and stop having to come out time after time I'm sure *** is tired of making trip after trip to our area to fix the many botched jobs
We paid for a new patio cover and after years we have never experienced one from Sun Rooms and More This is poor business Please reconsider the option to stop patching the patches on top of patches Please
Regards,
*** ***

We want to schedule a site visit as soon as possible to address any outstanding issuesPlease contact *** at the office tomorrow to schedule this ###-###-####
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