Sunrooms & More

I am sorry you are having service issues with this doorI would like to set a time to come and look at thisPlease call *** at ###-###-#### and let her know what time Jerod can come inspect this doorThanks again

We understand there will be occasional service needed at timesI have contacted *** to perform the service requestsPlease contact *** at *** to schedule for this week

Response:
I
can personally meet with you anyday next week from 12-5pm
Please
let me know what day will work
Thanks
again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Yes, he repaired it on 7/20; however, when it rained it leaked in the same two places. I called and informed them on 7/30/15. As of today (8/26/15) they have yet taken care of the problem
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I received a letter from the attorney for Sunrooms and More stating I cancelled after the cancellation deadline and that they would not fully refund my deposit. They wanted to keep 25% of the total cash value of the contract OR they wanted me to proceed with the work. This is unacceptable. There is no reason that they should get to keep $7,when all they have done is met with me once to sign the contract and then be nonresponsive to my attempts to reach them. As initially stated, I did mail a cancellation letter within the three business days as stated on the contract. The letter was mailed on June 25th, which was the very next day after signing the contract. Additionally, after the initial contract signing, this company has NEVER contacted me directly after I repeatedly called/emailed/and faxed them regarding the cancellation. The only contact I have had since signing the contract on JUNE 24th is a letter from their attorney, which I received nearly a month after I sent the cancellation letter. Yet they expect me to have faith in them that they will perform quality work and effectively communicate with me during the construction process. I think not. I want a FULL REFUND. I followed the directions and cancelled this contract within terms as outlined on the agreement yet this company refuses to refund the deposit.]
Regards,
*** ***

We completed the scope of work on the contractThe tile floors and carpet">was on a change order and we only received the funds to complete the tileportionThe carpet was supposed to be financed but the customer decided not tohave us install the carpetPlease call me with any further questionsThanks again

We completed the scope of work on the contractThe tile floors and carpetwas on a change order and we only received the funds to complete the tileportionThe carpet was supposed to be financed but the customer decided not tohave us install the carpetPlease call me with any further questionsThanks
again

Sunroom's and More are not holding their end of the bargainWe still do not have our kitchen windows and they do not return our callsCan we re-open my complaint?Thanks,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
WE called the day after we received your notice. We talked to *** ( whom we have spoken to on numerous occasion on this issue) and she said someone would call us to set up an appointment. We have heard from no one - which is usually what happens every time we call. We will try to contact them again but I feel like I am talking and they are just not listening

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sunrooms and More issued a PARTIAL repayment of $7,NINE MONTHS after I mailed the cancellation letter. This PARTIAL refund was provided only after getting the Revdex.com, the Attorney General's Office, and the Lender got involved in the dispute. I did mail in the cancellation letter within the three day terms and the company continues to refuse to issue a full refund. I am not satisfied that it has taken nine months to refund the undisputed amount and they are still trying to get out of paying the disputed amount even though I did mail in a cancellation letter. The Attorney General's Office has been attempting to mediate the disputed amount with no success to date. This issue is NOT resolved!
Regards,
*** ***

This deposit was sent several weeks ago prior to this filingIf the customer hasn't received by today I will print another check and drop offPlease
advise
Thanks again %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***I was told if I pay for the carpet they would install itAfter waiting over weeks I paid some else to install the carpetI didn't have time to wait anymore on sunrooms kyAlso they only addressed one problem I had several issues with this companyThey didn't cut the whole for my fish tank to the correct size, the drywall is lumpy and scratched up from them sanding itMy screens to my windows were damagedI have closet doors that don't stay closed because they were installed wrong*** only wants your people so watch out!

*** was repaired on 7/by our service technician, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowils of why you are not satisfied with this resolutionPlease respond here ONLY]
The company has not made any fixes to the mess their contractors madeI have talked with *** and she stated we were not oUT of their systemOnce again, they have done nothing to our homeI believe since they are a large company, and we paid them off in full, they plain don'the careI will call her again and perhaps since you are involved, they'Lloyd fix our homeThank you for your assistance in this matter
Regards,
*** ***

Sunroom's and More are not holding their end of the bargainWe still do not have our kitchen windows and they do not return our callsCan we re-open my complaint?
Thanks,*** ***

After reviewing the file we have corrected the contract
promotion per the owners requestThe *** charges were due based on the agreed
price and paperwork executed in the house on saleAll of the financing was
approved and materials were orderedWe didn't receive
any written cancelation
within business days so again materials were orderedWe are happy to change
the finance terms if needed and would like to schedule an installation date as
soon as possiblePlease email me with any questions and I would also be
available to meet in person to discuss if necessary
Thanks again

Our accounting system shows this refund check was previously processedWe will follwith the bank to make certain it has clearedPlease call *** at ###-###-#### with any further questionsThanks again

Response:
We have forwarded this to our counsel to review and respond
accordingly
",serif>Thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sunrooms and More issued a PARTIAL repayment of $7,500 NINE MONTHS after I mailed the cancellation letter.  This PARTIAL refund was provided only after getting the Revdex.com, the Attorney General's Office, and the Lender got involved in the dispute.  I did mail in the cancellation letter within the three day terms and the company continues to refuse to issue a full refund.  I am not satisfied that it has taken nine months to refund the undisputed amount and they are still trying to get out of paying the disputed amount even though I did mail in a cancellation letter.  The Attorney General's Office has been attempting to mediate the disputed amount with no success to date.  This issue is NOT resolved!
Regards,
[redacted]

Showing this service complete in our system. If there still is any repair needed please call [redacted] at [redacted] Thanks again