Sunrun Inc.

We purchased solar from Sunrun Inc(installed by American Electric Company) and it was paid in full upfront for $20,in April Once it was installed, we immediately noticed a problem since Hawaiian Electric (a.k.aHECO, the electric utility company on Oahu) still charged us a large amount compared to Sunrun's estimateWe had contacted Sunrun several times, but they said the system was running normallyEver since getting the solar installed we've been paying in the $range, happy if it reaches $We frequently called Sunrun because our monthly payments to HECO didn't match what Sunrun had promised usNow for the last three months of 2017, HECO billed us as if we didn't have solarWe contacted Sunrun the first week of Decand informed them the solar was not functioning properly, so they sent someone to check it out on Dec20, who subsequently told us that the inverter is not workingIn our contract with Sunrun, they are supposed to monitor and maintain our sol

Unwarranted Delays on installation of solar panels causing intense stress during a medically challenged timeDelays would have gone beyond expiration of permitWhen I insisted on getting work done and not accepting another delayed installation date, they realized we would have passed expiration of County permit- see detailed letter (see below) I emailed them explaining the situationI emailedI called Customer ServiceThey never respondedTheir collections department repeatedly called to ask for payment with out any customer follow up on how installation went, if we received the email of the invoice or if we were satisfied with their product/services

When we decided to sell our house, we bought the solar system we had been leasing from Sunrun in order to simplify the saleWe also paid a penalty to which they were not legally entitled but which they insisted onThe total was just under 23,They then failed to file the correct paper work (they filed the wrong form); and on this wrong form they also misspelled our nameThus, unbeknownst to us, they retained title to our solar system; when a title search was done, it came up with a lien on our house held by SunrunNevertheless, they have refused to help us straighten this out, and now the closing of escrow is jeopardized because they still have not actedThis company has committed fraud, and even worse, they don't care

My father, *** ***, signed a contract for solar panels for his homeHe passed away so we are trying to get Sunrun to pick up their panels, since the person who signed the contract is deceased, but they are refusing to cancel service, saying it doesn't matter that the person who signed the contract is deceased and that whoever buys the house HAS to take over the contract, and sign a new contract with them, which I would think is illegal

I inherited a SunRun system when I purchased my home in *** of ***I was assured by the representative, Colin Daly, that if we were not satisfied with the performance of the panels, the company would remove them free of chargeI was also assured by a technician that came to inspect the panels that they were functioning properlySo I signed the agreement inheriting the contractThe panels have not functioned properly sinceI have had several technicians come out to the house; one said the panels were not functioning properly, another said they were fineI have called customer service no less than half a dozen times to try to resolve the problemCustomer service has confirmed on multiple occasions that the panels are not functioning properlyI have advised the company that I would like the solar panels removed, and was dismissed, stating that they "don't do that," by a representative named DonteI am extremely dissatisfied with this companyI did not choose them, they are n

We had to take over a solar contract from the previous homeowner and we closed escrow on August 23rd, We received a bill on September 6th, for services prior to the date in August when we became ownersThey tried double billing us including charges for the previous ownersI called to get it corrected, but NOBODY would call back and over several weeksI emailed the customer service number, called and referred to some "transition" Specialist, Fauna or Fawn somethingAgain no replyThey reported that we almost $due on October 1st with no explanation and no responseAgain the billing clearly shows for billing period we did not own the housenot only billing for months previous but a reconciliation fee for the year? I then tried calling, several times, I sent several emails and no response no matter the avenue to contact themI used the customer service email, and their return response reports a turnaround time of to days? Well, that was weeks agoI called and

I am having a problem with birds and pigeons nesting under the solar panels pooping all over my patio and my patio furniture causing a big problem my dogs I have dogs that eating the poop and gotten sick

A requirement for a 10,kWhs solar system was contracted with Sunrun to operate an AC system to mitigate asthma attacks from VOG and to reduce the 90-degree heat in the business office during the summer monthsSunrun ID#*** contract signed *** with $*** consideration, is still pending, this contract has not been executed to dateNet Energy Metering ID PN-*** for a < kW NEM was incorrectly filed by Sunrun, and Sunrun has made no attempts in writing to resolved and file with HECO, Building & Electrical Permit, Update Inverter Frequency-trip settings, by Sunrun as required by HECO's for the day NEM extensionNo action taken by Sunrun during the day extension, has caused the expiration of the day NEM extension to improve the kWhr capacity output of the system, that Sunrun has incorrectly file forHave asked for a written contract spelling out an alternate proposal, to the kWhr proposal they keep sending me, I have not received an

we just recently had solar panels installed on our homeAfter about a month a crack in the living room ceiling appeared , it looked like a leak*** came out and removed the panels and of course shut the system downCould not find a leak/they came out again found no leak, it turned out to be a stress crack from the extra weight on the roof from the panelsThey had some one come in and repair the crackBut did bad job of the repairNow I have to fix there repair job myself,they are wrong .the crack wasn't there before they installed the panelsbecause the system was down for days now we have a high electric bill along with the contract paymenttogether adds up to $I have been asking Sun run to pay the electric bill but they wantWe got solar to lower our electric not to have higher electric billsI try calling the office no one answersor they put me on hold and leave me thereSun run needs to pay this electric bill$They could had the panels back up and the system on in two days but they didn'tit was down for daysI wish that we never got solar through SunrunShould have went with other Solar companySunrun bad Business [Dishonest company.]

Sunrun allowed a tenant at one of my rental properties to authorize the installation of solar panels on my roofThe tenant has moved out of the property, and Sunrun was trying to force me to take over the lease of the solar panelsI want the panels removed and the house returned to its pre-installation condition

see Attached document

I have SunRun solar and when the Sales person first came to my door, I told them I did not want solar at this time because my roof needs to be replacedMy home inspection had called out the roof needed to be replaced I did not have the money at the time to replace the roof and was waiting to replace it til I had more money and until I saw evidence of leakingTrying to make it last as long as possibleThe sales person told me it was no big deal, when I'm ready to replace the roof, they just come out, remove the Solar Panels and after the roof is installed, they re-install themThey pitched this as no big dealI am now replacing my roof and it turns out it IS a big dealThe roof costs $*** to replace it for labor and materialsI have panels on only side of my roofIt costs $*** to remove/re-install the panelsThat is MORE than HALF the costs of a new roofI would have waited to have the solar installed AFTER I had a new roof installed had I not been mislead by SunRun

Sunrun has continuously pushed the project forward without my consentI sent emails and made phone calls to cancel numerous timesSometime in November - a Sunrun sell rep contacted me regarding their servicesI have since been on numerous calls and sent emails to their companyI had email the company regarding some warranty questions and loan rates - to no availNo one ever got back to meThen I get an email that the "project" was moved forward and they had a permit to start the work - without my approvalI called the company on Jan 4th and asked them to cancel the project immediatelyI received an email titled ( Sunrun Project Planner, cancellation confirmation)Today I received an email from NJ Cleanenergy "confirming" my installation and stating that they have received all the documentation that I have providedI never contacted anyoneI called the company and they informed me that SunRun has filed a new project under my name with there organizationsI also contacted Uni

Birds taking shelter under and around solar panels on our roof, creating a daily necessity for cleanup , with birds excremments building up on the on the side of the backyard, just below the solar panelsThis situation didn't not exist before installing the solar panels with Sunrun , nor we were informed that it might be an issueWe can't clean the birds excremments build up on a daily basis for the next yearsThe dirt coming from birds was almost non existent before instaling the solar panels , now it became a nightmare.The payment to Sunrun was stopped until the issue will be resolved We are decided to inform the media and authorities about the issue , which is becaming a possible health hazzard also, if the issue is not resolved

I should have gone with another company The installers damaged my roof They had to remove the panels and conduit so the roofer could fix the roof When they removed the conduit, a lot of the conduit was full of water already do to some rain The cost of the roof repairs was over $4, After the roof repairs, and them finally installing the panels, they still damaged a few shingles that have to be replaced prior to our rainy seasonI signed the initial Installment Agreement 11-10- The system tuwas finally on 05-02-17, almost 6-months Not only did the work have to stop for my roof to get repaired, but the installation failed "3" inspections Yes, three (3) inspections I had filed complaints with the Arizona Registrar of ContractorsBirds love gathering and nesting under the Solar Panels Sunrun does not provide any bird barriers Please be aware that other Solar Companies WILL provide bird barriers I think I was told that a bird barrier would cost me another $Another reason I had foolishly chose Sunrun, was that they installed the Solar Edge Inverter With this Inverter, you can monitor the system performance, including solar panels BUT, Sunrun Solar will not allow the home owner to monitor the system performance All you can do is go to the Sunrun web site, and see how much THEY tell you what you are producingMy system was not producing solar power for over days and Sunrun did not notice I was looking online at my production, and there were none I finally called them and they checked and said, oh yeah, it looks like it has been down Maybe we will send someone out in a few days to check it outConclusion: DO NOT SIGN A CONTRACT WITH SUNRUN SOLAR

We met with SunRun on 2/18/** to discuss solar on our new homeWe signed the contract to lease the solar panels with them and wrote them a check for $***We were told the home had to be completed and the electricity had to be in our name to begin the design and installation process- We moved into the home on 6/5/** and sent our Xcel account info to them on 7/**/**- We received design plans on 10/7/** and an email that our building permit was approved on 10/23/**- After notifying SunRun that we received approval from our HOA, we received an email on 11/13/** that they were in the final phases; that the material for our job was onsite at their warehouseThey indicated that they were waiting on final approval from their internal operations department and that we should hear from them in a few days- On 12/9/**, after inquiring about installation, we were informed that a software change caused a delay in our project- On 1/7/** we received another email saying there was a discre

Stay away from this companyDon't believe their salesmanWe had our system installed two years nowAt the time, they said it would offset at least 85% of our usageAfter two years I have noticed the system has under produce significantlyI have called their customer service line many timesTo find out that I would need to purchase or lease another system if I want more powerHorrible company, they lied every step of the wayI wish I have gone with them

I have been confirmed by sale person and couple customer services that I would get a referral feeAfter couple months of waiting for the referral check, I called customer service and been told that the check should be in my mailbox soonIt has never arrivedI called again after months of waiting and surprise that I don't have the check at all because I am a *** customerNo body tell me that before handI spent hours of email and phone calls to help with my referral installation processNow come to time to pay, Sunrun has an excuse

We have solar panels with this company with a guaranteed provided serviceThe solar panels have not been working since May and after repeated phone calls to the company to fix them and they are still down The company is still taking their $a month rental fee out of our checking account every month and not providing a promised service Now we have a $+ electric bill plus their rental fee We are paying for a system that does not operate

my husband signed contract 12/9/altho we didnt know it at the time he has small cell brain cancer, and was mentally impaired at that timei told sunrun about this as soon as I could and ask to be released from the contractthey said noinstallation is still not completeand I have called many many times both sunrun and the installer and untill I wrote a letter on july 19th to the legal dept.asking them to let me out of the contract I had no kitchen lights for monthsthey have days from time of letter to finish installation according to contractbut I dont think I should be held to the contract because of my husbands condition