SunTrust Bank

Review: They have placed a hold on a check I deposited for over two weeks and can not explain why nor can they remove the hold. I never get contacted back and this is ridiculous! They are also very unprofessional and inexperienced.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: September 5, 2014 I should not have been charged the over draft fee of $72.00, the statements and online banking showed my balance was over $2000.00 for that time period and all my purchases were begin ducted correctly, then that day they say no funds were available. They will not refund this, the money was there. Per their records.Desired Settlement: Refund the $72.00 for september 5, 2014 that should not be ducted. Bank statements available for those dates showing the amount over $2000.00 that was available to me.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: In April of 2011 there was an online application submitted to SunTrust for an Auto loan to pay out an existing loan in the sellers name for me take over the loan and possession of the vehicle in my name. The bank representative advised me that at the closing, the seller would be there to surrender the vehicle and I take possession. The loan amount would be $15,593. The vehicle was never surrendered and Suntrust Bank stated that they submitted a check to the sellers lien holder and never received a title. I had a checking account with SunTrust Bank at the time and they offset my checking account to make payments for the loan on a vehicle that I never took possession of. In the event that I did have possession of the collateral, SunTrust would not be able to surrender to me the Title once the loan matured. Due to SunTrust refusing to stop payment on the funds, resulting to them offsetting my checking account, I closed the checking account they continued to deny my request to refund to me the payments that they offset from the checking account, and they have reported negative to all 3 credit bureaus and charged the account off on my consumer credit reports. I have disputed it countless times, spoken to several managers and they have still failed to remove the account from my consumer credit report. The customer representatives have been very unprofessional during the phone contact, failed to return any of my calls with messages left for upper management to contact me.Desired Settlement: I would like to be compensated for the $500 down payment and the monthly payments all offset from my checking account and I would like this loan wiped and removed from all 3 of my consumer credit reports.

Business

Response:

Please see attached.

Consumer

Response:

Business

Response:

Re: Revdex.com complaint# [redacted] The matter has been turned over to [redacted] in our security department who is following up with Mr. [redacted], and he may be contacted at [redacted]. Thank you.

Review: I had a suntrust checking account with suntrust, filed a check claim fraud, they have decided that because I did not answer one phone call to speak to the fraud department, to close the account, but before closing it, they have put the account on a no debit status. Everytime I call suntrust, I receive multiple diffrent answers. One says I will get my refund check in about 7-10 business days, this was on Tuesday 0506/2014, another says that they are still going to keep the account open, but no debit status, so they can continue to receive intrest on my account, and bill me the monthly fees, of 17.00/per month, until the account is at a 0.00 balanca (Theft).Desired Settlement: Issue a refund check, OVERNIGHT, to be of my account balanca, which is at 2100.00 and something.

Business

Response:

We responded to [redacted] by letter on May 20, 2014. If you have

any questions about our response please contact [redacted].

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Sun Trust bank has sent me information reguarding 2 accounts that are not mine. My account number ends in[redacted], they sent me two diffrent statements for 2 other accounts, that I have no information of opening? Therefore the information you are requesting to view, is void and null.

Regards,

Review: I have opted out of both overdraft protection options, but for some reason a charge was still allowed to go through, resulting in two overdraft charges. I know that this is against the law and I want my money refunded. I will pursue legal action if my money is not refunded. Moreover, your customer support is horrible: the woman hung up on me!Desired Settlement: I want all $72 of my money refunded back to me immediately.

Business

Response:

We responded to [redacted] by letter on February 12, 2014. If you have any questions about our response, please contact [redacted].

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].

Regards,

Review: My fiance filed our taxes through [redacted], he filed the taxes under his name and my daughters name. I received my taxes on March 4, the amount total of $5463.00 into the account that I had with sun trust. The next day I checked my account and I was negative -$533.00 I called sun trust and the representative told me that my account was under investigation for fraud, and that my account would be closed, not only that, they would charge me for the negative balance. I WAS NEVER EVER contacted about being under investigation, how can someone be under investigation, with no investigation? on the 20th of March I spoke to another sun trust representative who told me that my "fraud investigation" was finally closed and the "official check" was in the mail to the [redacted], he told me it would take up to a week to be received by the [redacted]. I called sun trust everyday for the next 3 weeks and every time they would say its gonna be there soon, after 30 days We called the [redacted] many many times to check if our money was in, and they said no. So I didn't know what else to do and contact an attorney and and [redacted] Agent to help me, they sent me in a couple of directions but one main one is the issue that I am a victim of Conversion because how long sun trust had a hold on my money with no real investigation.Desired Settlement: I would like for sun trust to Refund me for my lost time, and money, I endured alot of stuggle and suffering because of the back and forth I had to do for something that was mine in the first place.

Thank you.

Business

Response:

We responded to [redacted] by letter on May 2, 2014. If

you have any questions about out response, please contact [redacted].

Review: Please, I kindly request your help as regards a fraud committed by a Suntrust [redacted]' financial adviser, his name is [redacted] and his supervisor is [redacted] who is covering up for him. [redacted] is the vice President of Suntrsut [redacted], located in [redacted], Maryland. [redacted] advised us to put $102.000 in 2001 for my mother and myself, life insurance policy, saying that when she dies, I will receive a large amount of money, it was a [redacted], with [redacted]. In 2003, we wanted some money and he told not to withdraw from two other accounts with him and told us to withdraw from the life insurance, $60.000. However, he never informed us that they would be interests accruing on that loan we took from our own money and he did not say that we have to pay the interests on the loan. Every time my mother calls him or we see him at the Bank and we ask him how much we have in this account we opened with him, he answers that everything is fine and the money is the same as 2003 and never mentioned about interests etc. We received a letter from [redacted], saying we have to pay $2380.26 since the interests accrued and the loan is higher than the cash value and that now the death benefit is zero or $10.000 . He committed fraud and told us lies and hided teh truth so taht he woudl get commisiosn and made us looose our moeny. We had originally put $102.000,we only took $60.000 and now we have nothing. He made us loos the rest of teh money, which is $42.000, if we had put even in a CD we would have made interests on taht, but he made us loose teh whodl $42.000, for his own benefit. Suntrsut [redacted] does not want to admit that he committed fraud.... Specially his supervisor [redacted]. Please, we are innocent peopel who have been cheated upon. We want him to reimburs us the $42.000 and we are not being greedy and asking fro interets, we only want our money back. [redacted] is repsonsible because of his fraud and cheating on us (innocent people.) Thank yo.Desired Settlement: Thank you so much for your help and kindness. Please, we kindly request you to make [redacted] or the party, from Suntrust [redacted], reimburse us at least the reast of teh $102.000 we had put in 2001 and it is $42.000, we woudl alos appreciate if tehy add the interests that we would have made, or at least reimburs us teh $42.000, since it is the financial adviser [redacted] fault who lied and cheated and hided the truth for his own interests and we are innocent people/

Business

Response:

The attached response was mailed to the above client on July 17,2013.

Review: nmnmnmDesired Settlement: I want the border line illegal over draft fees returned and future transactions paid as they come in and not re-ordered to allow suntrust to charge me all of those additional fees.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Review: On or about July 22, 2015, [redacted] deducted about $168 from my Suntrust checking account. These charges were not authorized, as I was scheduled to make a payment, NOT AUTOMATICALLY DEDUCTED, but by swiping my card in person, upon returning the vehicle. I viewed this pending charge prior to its deduction from my account. I immediately contacted Suntrust's customer service department and explained very clearly that this was not an authorized charge, and I did not want it to go through, because it could result in a possible negative balance and overdraft charges. I was ignored, and the erroneous charge occurred anyway.

I attempted to dispute the charge by opening a case. I answered multiple questions over the phone, and was told that the case was open to dispute the charge. I also faxed paperwork answering additional questions. I heard NOTHING back regarding my case.

Because of the negative balance on my account, which was only there as a direct result of the erroneous charge I attempted to dispute, Suntrust closed my account. I attempted to call customer service, and I visited several branches, multiple times, so that I could get information about the progress about my dispute and was told that I could not be helped, because my account had been closed, and they have no information about dispute cases (because it is a different department).

Almost four months later, I have still heard nothing.

This level of customer service is troubling. I find it astonishing that a bank would close a customer's checking account due to a negative balance that is only there because of a charge that is being DISPUTED.

I also find it unacceptable that Suntrust bank has yet to share any information at all regarding my dispute.

Some banks temporarily refund the disputed amount, until the case is resolved, so erroneous charges do not further disrupt your life. Suntrust is not only unwilling to do that, they can't even properly investigate the disputed charge.Desired Settlement: My dispute case needs to be reopened and Suntrust bank needs to do actual due diligence in investigating why Enterprise took that amount out when they should not have done so.

Suntrust bank needs to refund me my overdraft fees.

Business

Response:

Please see attached response.

Business

Response:

[redacted] Re: Everyday Checking Account ending in [redacted] Case [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced case. We appreciate the opportunity to respond. Our records reflect that on August 4, 2015, Case [redacted] was set up for you . Since you participated with the merchant, but for a different amount, this is not considered a fraudulent transaction 1 but a merchant dispute. Cases of this nature can take up to 60 days to resolve. On September 21, 2015, you were sent a request for additional information. On October 12, 2015, we had not received the requested information and sent another letter (copy enclosed). We show that on July 31, 2015, a check card purchase from [redacted] for $146.22 was debited from your account. On July 31, 2015 we received credit from [redacted] in the amount of $79.11 which was credited to your account on August 3, 2015 (statement copy enclosed). On September 25, 2015, the account was closed in overdraft in the amount of $177.27. This amount represents $67.11 in charges, $80.16 in fees and a $30.00 account closed in overdraft fee. On December 9, 2015 we credited $67.11 and $110.16 in fees to the account. There is no money owed to SunTrust for this account. Ms. [redacted], I hope this information is helpful to you. Should you have any additional questions regarding your account, please do not hesitate to call us at 800.SUNTRUST {800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you . Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Team

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated in the original complaint, my account was closed due to a negative balance, before this matter had been resolved, and before any credits had been made to my account. I appreciate the crediting back of all fees. HOWEVER, as part of the resolution to this matter, I'd like for my account to be reopened. It troubles me that it was closed (with an "account closed in overdraft fee of $30) in the first place.

Regards,

Review: We have banked with SunTrust for 17 years thru multiple bank buy outs. Recently, my husband made a substantial error in the checkbook that resulted in several overdraft charges. In 12 days we were billed $781 for fees. My husband was out of town so I was completely unaware of the charges and the bank made no effort to notify me. At the same time, there was fraudulent activity on my account in the amount of 298.55. Finally, at the grocery store, my card was declined forcing me to contact the bank. The bank made me aware of the fraudulent charge and said my account was flagged and a temporary block placed on my account. Note the charge was from 4 days prior and I had been using my card (racking up more overdraft fees). The lady was kind enough to ask me if I was aware that my account was in overdraft. We then went thru several other charges that did not sound suspicious. They were mine. Finally, we were able to get my husband on the line and we determined the error in the account. We rectified the account the next day and SunTrust opened a fraud case on my card.

The customer service rep who was attempting to open the fraud on the account asked me questions related to when I first opened the account back in 1998--month and year I opened & street address of the branch. I could not remember any of that information so she could not authenticate me. My husband was on the line confirming my identity and answering questions about the balances and transactions, but that was not enough information. After 45 minutes she finally got thru the questions and opened the claim with instructions for me to go to a local branch to file an affidavit.

The next day I went to a local branch to file an affidavit and they could not find the case. Finally, they were able to call and find the case and get the affidavit so they could fax. Meanwhile, my husband went to another branch to inquire about a rebate on some of the fees since we we have been longstanding customers and there was obviously an error. He explained he situation and the branch manager agreed to rebate $107 but indicated that was all he had authority to refund. He was apologetic, but indicated he was simply not able to help with any additional refunds.

After a few days, the money from the fraud had still not posted to my account so I called and they indicated it could take 5-7 days so I would have to keep checking and if needed call back. Again, they had difficulty identifying me and said my information was not on the account. It took another 30 minutes on the phone, but I was anxious to resolve since I was already out over $650 in fees and this was making the budget very tight. Without the $298.55 back in the account we could potentially overdraft again.

Another few days and I called because there was still no credit. Then the lady could not find my information on the account and it took another 30 minutes. I spoke with a supervisor who was able to finally confirm my identity to her satisfaction and she opened an escalation since the "provisional credit" should have already applied. She indicated it could take another 2 days because that is how long they have to respond to an escalation.

2 days later I did have a provisional credit and my husband and I resolved to simply close the account since SunTrust is no longer the bank we originally signed up with. As anyone can appreciate, it takes a bit to close a bank account that has been active for 17 years--direct deposits and direct debits take time to update. Meanwhile, the budget is very tight because we already live close to the red and the $650 in fees was more than we had to pay--we were cutting everywhere to pay the overdraft fees. I logged on to my account and noticed a charge I did not authorize in the amount of $99. I called the bank immediately so they could stop the charge. However, the lady said they could not stop the charge since it was in pending status. Though there was a recent fraud claim on my account, the policy is to pay the vendor and then dispute. Of course, I would have to wait to gain access to those funds. You can see where this going. We can barely make ends meet and now I am out another $99.

Furious, I went through the whole story again to which the rep kept telling me how she understood. Frustrated, I told her that she cannot possibly understand. I understand we should not make a mistake in the checkbook, but why would the bank keep processing charges and not even attempt to notify us until we are overdrawn and charged excessive fees? Is the bank so desperate for revenue they must process payments there thru accounts where there is clearly not enough cash to cover just so they can collect an overdraft fee? Of course, I think there should be a fee, but there should be some attempt to notify me. All of this was to no avail as the bank has a policy and I signed up for overdraft "protection" so that is the procedure.

Fortunately, I was able to call the vendor and resolve. It will still take 3-5 days to gain access to the funds, but the vendor has agreed to rebate since the charge is not mine. The 3-5 days is much quicker than the time frame SunTrust has to resolve.

So frustrated with the amount of time and effort it has taken me to resolve these issues. Yes, I am responsible for my check book and I do believe the bank is fully entitled to charge fees on returned checks. However, here should be come control in place to prevent them from charging an account excessively. I feel cheated and I am very disappointed in the treatment I have received.Desired Settlement: Refund another $457 in fees and only collect for the first day the bank allowed payments to process ($216).

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Review: About 7 months ago suntrust closed my account because my identity was stolen. A detective was very rude with me and told me that the picture of the woman using my card looked like me.(which I assumed because she was stealing my identity) I asked to receive the picture and have in verified in a local branch. EVERYTIME the detective and I talked he refused. My account was closed. I was sent a check due to the refunds to my account. I incorrectly assumed they had resolved their issues. Now in March 2014, I opened a new account in which I was sent emails and given an account number on. I went into the branch and made a cash deposit and ordered a new debit card. All wa well, so I thought. I later deposited a personal check into the account. The next day without any notification I wasn't allowed access to the account. I contacted the phone customer service and was told the account was being closed due to the previous account issues in which I was falsely accused. Then the bank told me I had to wait thirty days to return the money. This is where the BIG issue is. The bank says they failed to initially complete all security checks. They should not have allowed me to deposit money into am account they had no intention of keeping open. Furthermore, they should not have worked their process backwards and now leave me stuck in a bind. To make matters worse I am not even sure the thirty days is a correct statement as the first agent told me there were not any notes as to when I would receive my money back. This is a major inconvenienced to me and could have greatly been avoided. They treated me as if I completed the process backwards. All they had to so was deny me the account initially instead of trying to get all of the business they could without properly checking things before allowing me to deposit money before making all necessary security checks. Now my money is tied up an everyone I talk to can only seem to say "oh well".Desired Settlement: I would like for this bank to give me my money back immediately and change their policy so that all security checks are done before accepting a consumers money and tying it up for 30 business days. This is ridiculous.

Business

Response:

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I give any authorization for the bank to release my personal information.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Rep. from Suntrust opened a credit card fraudulently without my consent. Asked for an application but instead I received a card two weeks later.

March 17,2015 stopped by the Suntrust branch at Redbug Road and Tuskawilla, to make a payment on an outstanding loan. I inquired about credit cards available and a rep. asked for my address and a phone number to contact me with information about opening a card. Instead she opened a credit card without even so much as a courtesy call to explain the terms of the card and placed an application without consent.Desired Settlement: Immediate closure of this card as well as restoring credit with the credit bureaus. Financial compensation is in order as well. This individual should not be allowed to this to anyone else.

Business

Response:

Re: BBS complaint# [redacted] Sunlrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please see attached letter.

Regards,

Review: I ordered some historical statements online, and I read the fee schedule for these statements, but it never gave me a total that I confirmed, and ended up charging me $180. If you are in the situation to automatically deduct someone's money from their account, there needs to be a confirmation of the amount that you will be deducting so the customer can have a legitimate understanding of the total fees and make an informed decision and full consent for you to deduct those fees. I never would have ordered what I did if I had known that you would charge me $180. You should not be legally allowed to take the money without showing me the total first and getting my consent.Desired Settlement: I would like my money back. You can keep the statements. I would also like for you to have a screen where you total the amount that will be charged to a customer for a research fee where you get their consent before making those charges.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our ·client but cannot share the response with the Revdex.com as no signed third party authorization was received. · Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: $150 was removed from my account without my knowledge or permission to cover the banks processing error where a lawn service in NC was billed. The podiatrist who was correctly billed said he saw the charge on his account. I was paid once. Now I am out $150 for something I was assured would not happen. I received a letter last week after this had been done. I called Customer Service again and was bounced between departments, including American Express. NO ONE HELPED. They did not have access to the transaction data and I was finally told yesterday the case was closed and there was nothing they could do. If I went into your bank and gave you a similar note, then took money I would be arrested. Yet when you steal from my account by wire, you are following procedure. I prefer to call it wire fraud. I have all receipts and communication, but that does not make a difference.Desired Settlement: I want this corrected and my money returned. I should not be paying any business processing errors or be stonewalled in the process of trying to get resolution.

Business

Response:

Spoke with client on

10/12/15 and the issue has been resolved.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

While the specific incident with SunTrust has been "resolved" and funds returned the underlying problem still exists. [redacted] has a processing issue where an incorrect credit card number with a different expiration date and name srtill processed. I whote to [redacted] and have yet to receive a rely.

Review: Suntrust Bank opened an account in my name without my consent and there are charges and purchases made with the card that I did not authorize.Desired Settlement: I would like the fees waived and the account closed in good standing.

Business

Response:

SunTrust has responded to our client but cannot share our response with Revdex.com as we have received no signed third party authorization was received.

Please close this case on your records.

Review: I paid off my car and sold it and have yet to receive paper title and can not get a clear answer as to why and still can not get the paper title sent to me . All I get from them is they are emailing a back office and 1 to 2 days ill have an answer and its going on 3 weeks nowDesired Settlement: I need paper title by tuesday so I dont get sued by buyer

Business

Response:

We responded to Ms. [redacted] by letter on April 17, 2015. If you have any questions about our response, please contact Ms. [redacted].

Review: Suntrust claims they have a one time over draft fee, but that have charged me 2 charges of 108 dollars. Not only that but they will hold charges hoping for more charges to come through. This way they can let them trough rather than reject them. So they can charge you more I will be leaving this bank in favor of a more honorable one.Desired Settlement: I would like to be refunded all my money excluding the original 36 dollar overdraft fee

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on April 14, 2015. If you have any questions about our response, please contact Mr. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

Review: I was issued [redacted] prepaid gift cards, two cards in the amount of $30 and one for $75 several years ago but they do not expire for several more years. On each occasion of trying to use the cards they would not work. After several years of trying I finally decided to call them. I was told that I no longer have funds available because of the monthly fee charged to the cards. Had I been able to use the cards this would not have been a problem. Because they would not work in the first place I should not have been charged the monthly fees. All three cards were gifts I received and not one of them had ever nor could have been used. I find this a complete rip off and after calling them they decided to reload the cards and waive the fees. After speaking with them on the phone the supervisor told me to go to any SunTrust bank and they could take care of this problem. So I went to a local branch and again they could not reverse the fees and reload the cards. What an embarrassment waiting in line to have this matter taken care of. Since the cards were never able to work I should have never been charged a monthly fee (which they agreed until I tried to reload the cards at the bank.)

Product_Or_Service: Visa Prepaid gift cardDesired Settlement: DesiredSettlementID: Refund

At this point I feel I should receive a refund for the total amount of $135.00 or at the very least I would like for SunTrust to reload the cards and waive the fees as promised and receive back the entire amount of each card totaling $135.00.Thank You,[redacted]

Business

Response:

Re : Revdex.com complaint# [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I deposited $200.00 dollars cash into my sun trust checking account on May 9th 2014,the money went directly into my account since it was cash, on May 12th I noticed I had a -$200.00 miscellaneous withdrawal fee, and a 12.50 over draft fee because I did not have enough money in my account to cover the cash they took out, so I called into the bank to see what was going on, of course no one could tell me and I was told they would call me back, I never received a call back, so I continue to call 3 more times until I finally was able to reach a manager, she Investigated it for me and found out that the teller for some reason thought I withdrew the money instead of depositing it, mind you he took it out of the account 4 days later. So they had to review the security cameras which took a week, once they reviewed the cameras they realized that I did actually deposit the money and did not withdraw it.I keep calling into the bank everyday and they keep telling me that the money should be back in my account yet, but its still not there.I also noticed that there was another deposit for 200.00 dollars on May 13th and then a few days later on May 16th they took the 200 out of my account, so I inquired about this charge also. They told me that I didn't go to the bank that day and some random guy came into the bank, used my account # and deposited 200.00 into my account and then 3 days later they noticed it was in the wrong account.There is no way I'm buying this, its too much of a coincidence.I still have not received my money back or even received an apology, I no longer feel safe putting my money into Sun trust.Desired Settlement: I would like my money back that is owed to me, $200.00 dollars plus the 12.50 overdraft charge and for them to really look into what is going on at that branch at Suntrust because there is something dishonest going on at that bank

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I wrote a check for a down payment on a house. The underwriter wanted a copy of the check once it cleared my bank. I use online banking for my transactions. All of my other checks have posted digitally to my account with the exception of the one for the down payment on the house. I requested a copy of the check and they indicated it would take 5- 7 business days to receive the check. When I checked back 7 days later, I was informed to give it a couple more days. I still have not received the check 12 days later and closing is fast approaching. If I do not have a copy of the check before closing, I will be forced to seek legal action for damages.Desired Settlement: I just want a copy of the check . I do not care if it is by mail or digitally sent before June 12, 2014.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.