SunTrust Bank

Review: Suntrust never contacted me and then threated me to close my account what type of mess is this. I have been with there company for a long time and then they going to threaten me . When I have direct deposits to come in there account every month [redacted] never contacted me and I ws told that I could not have suntrust credit because I was not in the region to get the credit at all this nasty letter she sent me was rude and nasty . So she needs to learn how to talk ro customers if she looked at my account she woul;d have seen that I was not given any credit or offer becfause I am outside the regiaon for suntrust. how stupid can she be or blond I may say .Desired Settlement: I want contact immedatly for this rude [redacted] letter

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: $150 was removed from my account without my knowledge or permission to cover the banks processing error where a lawn service in NC was billed. The podiatrist who was correctly billed said he saw the charge on his account. I was paid once. Now I am out $150 for something I was assured would not happen. I received a letter last week after this had been done. I called Customer Service again and was bounced between departments, including American Express. NO ONE HELPED. They did not have access to the transaction data and I was finally told yesterday the case was closed and there was nothing they could do. If I went into your bank and gave you a similar note, then took money I would be arrested. Yet when you steal from my account by wire, you are following procedure. I prefer to call it wire fraud. I have all receipts and communication, but that does not make a difference.Desired Settlement: I want this corrected and my money returned. I should not be paying any business processing errors or be stonewalled in the process of trying to get resolution.

Business

Response:

Spoke with client on

10/12/15 and the issue has been resolved.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

While the specific incident with SunTrust has been "resolved" and funds returned the underlying problem still exists. [redacted] has a processing issue where an incorrect credit card number with a different expiration date and name srtill processed. I whote to [redacted] and have yet to receive a rely.

Review: On or about July 22, 2015, [redacted] deducted about $168 from my Suntrust checking account. These charges were not authorized, as I was scheduled to make a payment, NOT AUTOMATICALLY DEDUCTED, but by swiping my card in person, upon returning the vehicle. I viewed this pending charge prior to its deduction from my account. I immediately contacted Suntrust's customer service department and explained very clearly that this was not an authorized charge, and I did not want it to go through, because it could result in a possible negative balance and overdraft charges. I was ignored, and the erroneous charge occurred anyway.

I attempted to dispute the charge by opening a case. I answered multiple questions over the phone, and was told that the case was open to dispute the charge. I also faxed paperwork answering additional questions. I heard NOTHING back regarding my case.

Because of the negative balance on my account, which was only there as a direct result of the erroneous charge I attempted to dispute, Suntrust closed my account. I attempted to call customer service, and I visited several branches, multiple times, so that I could get information about the progress about my dispute and was told that I could not be helped, because my account had been closed, and they have no information about dispute cases (because it is a different department).

Almost four months later, I have still heard nothing.

This level of customer service is troubling. I find it astonishing that a bank would close a customer's checking account due to a negative balance that is only there because of a charge that is being DISPUTED.

I also find it unacceptable that Suntrust bank has yet to share any information at all regarding my dispute.

Some banks temporarily refund the disputed amount, until the case is resolved, so erroneous charges do not further disrupt your life. Suntrust is not only unwilling to do that, they can't even properly investigate the disputed charge.Desired Settlement: My dispute case needs to be reopened and Suntrust bank needs to do actual due diligence in investigating why Enterprise took that amount out when they should not have done so.

Suntrust bank needs to refund me my overdraft fees.

Business

Response:

Please see attached response.

Business

Response:

[redacted] Re: Everyday Checking Account ending in [redacted] Case [redacted] Revdex.com (Revdex.com) Case [redacted] Dear Ms. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding your above referenced case. We appreciate the opportunity to respond. Our records reflect that on August 4, 2015, Case [redacted] was set up for you . Since you participated with the merchant, but for a different amount, this is not considered a fraudulent transaction 1 but a merchant dispute. Cases of this nature can take up to 60 days to resolve. On September 21, 2015, you were sent a request for additional information. On October 12, 2015, we had not received the requested information and sent another letter (copy enclosed). We show that on July 31, 2015, a check card purchase from [redacted] for $146.22 was debited from your account. On July 31, 2015 we received credit from [redacted] in the amount of $79.11 which was credited to your account on August 3, 2015 (statement copy enclosed). On September 25, 2015, the account was closed in overdraft in the amount of $177.27. This amount represents $67.11 in charges, $80.16 in fees and a $30.00 account closed in overdraft fee. On December 9, 2015 we credited $67.11 and $110.16 in fees to the account. There is no money owed to SunTrust for this account. Ms. [redacted], I hope this information is helpful to you. Should you have any additional questions regarding your account, please do not hesitate to call us at 800.SUNTRUST {800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you . Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Team

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated in the original complaint, my account was closed due to a negative balance, before this matter had been resolved, and before any credits had been made to my account. I appreciate the crediting back of all fees. HOWEVER, as part of the resolution to this matter, I'd like for my account to be reopened. It troubles me that it was closed (with an "account closed in overdraft fee of $30) in the first place.

Regards,

Review: I have banked happily, and problem free with SunTrust for years, until recently when one branch destroyed my account, lied to me and demolished my faith in their institution in general. I went to the [redacted] for help in stopping a payment from going through that shouldn't have. I was treated nicely while in the bank, little did I know that as I was sitting right there, my hard earned money was being played with. Not only was my account not closed as they said it was, but I was also signed up for overdraft protection that I never agreed to and I paid for that too in the end. I left ther bank with 3 temp checks and the idea that my newly opened account would take place of my old one. I was very wrong. When I tried to view my new account online, it was no where to be found, and neither was my money. When I called the call center I spoke to someone who had no clue what they were doing and didn't give me any answers at all. I was infuriated. I tried calling again ther next day going to talk to someone competent. Thankfully, this woman was much more helpful abd explained to me that the branch should have told me that I had pending charges in the account. So they had lied to me. I thought during that phone call I had taken care of the last pending item from the old account and closed it, but I was wrong again. A few days later,I check my account again and I see my new account, and my old one,my old one was overdrawn by the same company that I had put a stop payment on in the first place! So I call for answers again, and there is nothing anyone can do about it. Except tell me that to close my account I need to fork over more money and on top of it all, even after the call center agreed that this was all the branches fault,they still hit me with an overdraft fee. I am going to the branch, paying as little of that charge as possible, and closing everything I have with them. I will tell everyone I know not to ever set foot inside that shady, manipulative place ever again. I am done with SunTrust.Desired Settlement: DesiredSettlementID: Refund I would like the branch to settle the $236 that was taken from my supposedly closed account and to close all of the accounts I have with them. If they had done their job correctly the first time, none of this would have happened. If the banker would have told me what she was actually doing, which was the opposite of what I wanted,I would have paid the pending charges from the money I transferred over to my new account, and everything would have been fine.

Review: Re: Unauthorized Credit Inquiries Dear Suntrust Bank, I recently received a copy of my [redacted] credit report. The credit report showed a credit inquiries by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have these inquiries removed from my credit file because it is making it very difficult for me to acquire credit. I have sent this letter by the Revdex.com because I need your prompt response to this issue. Please be so kind as to forward me documentation that you have had the unauthorized inquiries removed. If you find that I am remiss, and you did have my authorization to inquire into my credit report then please send me proof of this.Desired Settlement: Please remove all hard credit inquires on all three credit reports.

Business

Response:

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.

Consumer

Response:

I will review the offer by mail made by the business in reference to complaint ID [redacted], and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
If the company does not perform as promised I can get back to you at: [redacted]
Best Regards,

Review: Charged an overdrafte item fee of $36.00 on 4.14.14 when the available balance was $111.24, emailed customer service and the employee was a smart remark stating the fee would stay, and tried telling me that even though I had available funds it depends on when they are through the pending cycle even though the money is in the bank.

I want a $36.00 RefundDesired Settlement: Refund of $36.00

Review: I went into the Riverdale/Beltsville, Maryland location last week to access my safety deposit box. When I got there I was told I was not allowed to access my safety deposit box because there was a paper missing that needed to be signed. I spoke with the Assistant Branch Manager who told me that she could not let me into the box until she spoke to the manager, who is on vacation until August 23rd. I keep extremely sensitive documents that I need access to the bank under the assumption that they are secure, but now I'm told that I, the account holder, cannot access my own box. I have been banking with them for over 15 years and this is absolutely unacceptable. I have documents in my safety deposit box that I keep there to be safeguarded, and yet I cannot even access them due a piece of paper that needs to be signed. I am in need of accessing an extremely time sensitive document in my safety deposit box, and access at the end of the month is completely unacceptable. This is in no way my fault and I have accessed my box many times before.Desired Settlement: Access to my safety deposit box by Wednesday, August 13th.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Dear Revdex.com,

Thank You so very much. Suntrust Bank has contacted me and this problem has been resolved as of August 8, 2014.

Thank You,

Review: To whom it may concern:

I’m filing this complaint with the Revdex.com due to the improper handling of my checking account with SunTrust.

I had a checking account with SunTrust bank from 2007-2012 in perfect standing. I decided to change banks to [redacted] as I had a credit card with them, and paying my credit card would be much easier if I banked [redacted]. So I decided to open a [redacted] account and close my SunTrust account.

I went into a SunTrust branch in Miami, FL and spoke with a teller there. They helped me through the process, and told me my account would be closed. They told me if any new charges were put on my closed account the charges wouldn’t go through, so I didn’t need to worry about new charges on the account. The account was closed, and as far as I knew it would stay closed.

But, at some point, a $15 [redacted] charge went through that apparently “re-opened” the account. The account was hit with an insufficient funds fee, and then various other fees for non-payment. I wasn’t notified of there being any charges, and based on what I was told by the teller, the account would be closed and no new charges could post.

Months later, I received a letter from a collections agency for the unpaid bill from SunTrust. Having been a long time customer with SunTrust, and having had my account in perfect standing, I contacted SunTrust to dispute the charges.

They told me there was nothing they could do, that once the charges had been sent to a collection agency they couldn’t remove the fees.

I ended up paying $90+ for a $15 charge that should never have happened, and I now have the SunTrust account showing a negative mark on my [redacted] report. I’d like the negative mark from my previous SunTrust account removed from my [redacted] report.Desired Settlement: I’d like the negative mark from my previous SunTrust account removed from my [redacted] report.

Business

Response:

Dear [redacted]We have received and reviewed your correspondence forwardedto us from the Revdex.com regarding the closing of your above referenced account. We understandthat we did not meet your expectations in this situation and regret anyinconvenience caused. We appreciate the opportunity to respond.We have requested that [redacted] remove thereporting from their records. Please be assured that our comments were shared withthe appropriate management. In addition, we refunded $84.20 in fees. You will receive underseparate cover a check for that amount.[redacted], we apologize for the concern this matter may havecaused. Should you have any questions, please contact our Demand Deposit AccountRecovery and Retention Department at [redacted]. A representative will be gladto assist you.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]SunTrust handled my complaint promptly, and I'm satisfied with the resolution.

Regards,

Review: I opened my Suntrust account about a year ago. My only visits to the bank included making deposits and changing my bankcard. When I changed locations with my job, SunTrust went form being 5 minutes away from me to the closest branch being 25 minutes away from me. I had an automatic draft post to my account on 06/02/15. I originally forgotten about the scheduled draft until after the bank had closed at 4pm. I went to the bank the next morning to speak with a representative regarding the transaction and was directed to [redacted]. He was on another call when I sat down so I proceeded to wait about half an hour to sit with him. He then told me that because I did not open my account at that branch, he would have to contact the Alpharetta branch to see if I was eligible for a credit. He advised me that my account had been credited 7 months ago by the branch and I advised him that it had been a branch error as to why I received this credit. The banker I'd originally worked with was gone for the day so Mr. [redacted] advised me that the branch manager stated I could not be awarded a credit unless it was due to a bank error. I was very disheartened by the response and felt like I'd wasted both my time and paid more in fees that the negative amount on the account. I was shuffled from bank to bank like a rag doll after traveling 25 minutes to reach a branch. I was offered a savings account by Mr. [redacted], an option I think should have been provided to me at the time that I opened the checking account but am skeptical about keeping my current account at this branch, none the less opening a new oneDesired Settlement: I would like to be contacted by a corporate manager who could explain the relevance of contacting the branch I opened my account at to determine if I am deserving of a credit and also why I would be charged as additional fee for a pending item. I think they were charged in excess and the customer service and excessive wait time left a lot to be imagined

Business

Response:

We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the overdraft fees that were assessed to your

above referenced account and the service you received when you inquired about

the fees. I appreciate the opportunity to respond.We are sorry that you were not satisfied with the service

your received when you visited our [redacted] about the overdraft fees that

you received. Please be assured your comments concerning this matter were forwarded

to the appropriate management area.In reference to the fee refund, representatives can refund

fees at their discretion. However, in this instance, because you received courtesy

refund in November 2014 and it was not a bank error, the representative chose

to contact the manager or the branch where the account was opened.Our records show that, on June 2, 2015, your account balance

was $118.73. Items from [redacted] ($150.68) and [redacted] ($10.20) were

presented and paid. As there were not sufficient funds in the account to pay

the transactions, your account was assessed a $38.00 overdraft fee for each

item. This left a negative $118.15 end-of-day balance. A deposit was made on

June 3, 2015 to bring the account balance positive.Based on the above information and that items were presented

for payment against insufficient balances, we have determined that the assessed

overdraft fees are valid. However, as a courtesy, we refunded an overdraft fee

of $38.00. This credit will appear on your next statement.Regarding overdraft protection, we regret that you were not

offered this service when you open the account. We understand that when you

spoke with [redacted], he suggested either a business credit card or business

savings account that can be linked to your checking account for overdraft

protection purposes. An appointment was scheduled for Monday, June 15, 2015 with

[redacted]: however, he did not hear from you. We encourage you to contact [redacted]

to take advantage of this valuable service.[redacted] your satisfaction is important to us, and we ask

that you allow us the opportunity to regain your confidence. If you have any

questions or concerns regarding your account, please do not hesitate to contact

us via your Online Banking Profile, call us at [redacted] or visit any SunTrust

branch. A representative will be glad to help you.Thank you for bank with SunTrust.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I am filing this complaint because an error was made to my account on behalf of SunTrust. The issue is, I called and made a loan payoff over the phone to a SunTrust representative on my account on 9/18/15. I gave the representative my account number, routing and transit number and account type "SAVINGS" account. A week later, I received a notice and/or letter from SunTrust dated 12/1/15 stating on November 25, 2015 a payment for $9,401.76 was applied to my account. Unfortunately, the payment was returned unpaid. This kind of service is totally unacceptable from a prestigious banking institution such as SunTrust. The representative made an error and caused my account not to be PIF and now it accrues daily interest charges. I visited a SunTrust branch on 12/5/15 and made a payment in the amount of $9,412.03 which has gone up since I originally paid off the balance. I called my bank "[redacted]" on 12/7/15 to see why the payment was rejected and was told that SunTrust made an error with the account type. They entered the account as a checking account instead of savings account. Therefore, my account has accrued over $10 in interest.

I called SunTrust on 12/7/15 and told them they need to pay me the difference of the two payments due to an error on their behalf. I was told that the account would not be paid in full if they were to refund me the difference. SunTrust is not willing to take responsibility for their error. Therefore, I am being made to overpay for something on their behalf. This type of service and behavior from a banking institution such as SunTrust is totally UNACCEPTABLE. The lack of professionalism, lack of customer service is a behavior not to be tolerated when dealing with customers funds. I am totally dissatisfied with the lack of service that I have received.

I have paid my monthly loan payment consistently and on time for the last four years and this is the type of service I get. This is the thank you I getDesired Settlement: The outcome that I am requesting is compensation for having to spend days going around in circles, calling from location to location with no one willing to resolve this issue. The error in processing my account was made by SunTrust and they need to take responsibility for their actions. I paid the amount in full that was due and I am demanding a refund of my overpayment. Whatever needs to be done to rectify this issue needs to be done in a timely manner such as I paid the loan off in a timely manner.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Several months ago I opened a checking and savings account with SunTrust. I made several deposits to the account via mobile deposit on my smart phone to my checking account. I encountered no problems for a month. I was mailed a check from my credit union [redacted] for $5.00. I deposited that cashiers check to my account and several days later I found that the cashiers check from [redacted] for 5.00 was not valid. I contacted [redacted] and they advised me that the check was indeed good, and I should not have any issues cashing a $5.00 check. In turn suntrust closed my checking and savings placed a hold in my payroll check that was direct deposited and now I have to wait one month for them to mail me a cashiers check. I spoke with a supervisor and they were not able to assist me. [redacted] the supervisor said "it is what it is" I need to wait and be patient. I am very livid that bank, for they close my account for a $5.00 check than the place a hold on my payroll direct deposit and make me wait one month to receive my finds. I would like my funds sent to me ASAP. I shouldn't have to wait. Isn't it against the to hold payroll direct deposit funds for a month? Customer service is so terrible with that bank.Desired Settlement: I would like my funds sent to me in a cashiers check ASAP. Why should I wait one month for my payroll direct deposit to be mail to me.

Business

Response:

We have contacted Ms. [redacted] regarding her concerns.

Consumer

Response:

Suntrust stated they had contacted me. That is a complete lie. Not once has anybody from that company contacted me. Till this day. The company has my money and has not released it. I placed 6 calls to Suntrust since I filled this complaint and nobody knows what's going on. I want my money asap. This company is ripping off their customers.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: An unauthorized transaction resulted in multiple overdraft fees to my account. I was initially told by Suntrust 1-800 customer service as well as my closest branch ([redacted]) that I needed to bring in a letter from my insurance company and those fees would be returned. I have since done that and have now been told that I need to open a fraud investigation when initially I was told that I could not do that. I called the bank as well as visited the branch when I saw the initial transaction pending. At that point I was told I had to wait for it to post. I do not have a history of multiple overdrafts to my account, and have been met with the most difficulty in trying to resolve this issue. The fees totaled $277.00. I feel like I have done everything Suntrust has asked of me, yet each time I call or visit my branch the requirements change. I work hard each and every day and I have been treated as if I and that doesnt matter at all! I have had my claims automatically disputed, been met with opposition, and been made to feel as if me asking those funds be refunded to me is wrong. I know that banks no longer value relationships with their customers as I have been a suntrust customer for over 10 years, and that's unfortunate.Desired Settlement: I would like a refund of the fees I have incurred totaling $277.00

Business

Response:

Re: Revdex.com complaint #[redacted]

Suntrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I called the bank on a saturday due to fraudulent activity in my account, that took all my money and overdrew me. I explained to the lady in the fraud department my situation, Rent was due that monday, no money for food, gas. Bills that needed to be paid. She responded that she was sorry, but there was nothing she could do, they had to investigate. I sent in all paperwok required of me. On Monday I called the bank again to check on the status, they said that since the complaint was made on a saturday, they had no update yet. on tuesday I called and was told that they could not even begin the investigation or refund any fees charged ($72 so far) until the items posted, and that they are still in pending status. Meanwhile...I am tired of explaining this, I have no money for food or gas or anything else. I have a 2 year old at home and no idea how I am going to feed him this week.Desired Settlement: A refund of all my fees and the money that was fraudulently taken from my account immediately.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I am a long time suntrust customer. I went to the banks atm November 19 2014 to deposit $567.00(all the money I had). The banks atm had a problem and never credited my account with the money. I called suntrust corporate office to discuss the issue and get my money back. I was told to go to the branch once they open and ask them to audit their atm. I was then told that they would not be able to audit their atm until Thursday of Friday. I demanded to speak with a manager about getting my money back that day and was denied by [redacted] I explained to him that this has happened to me about a month ago and it's very inconvenient. I also explained I have a 8month daughter and I needed to pay bills that day to avoid my power, phone, and prepaid car getting turned off. I was still denied. As a customer it was a slap in the face when suntrust told me I am not going to have access to my funds to pay these bills because of an error on their behalf.Desired Settlement: I would like suntrust to be accountable for any late fees I attained due to this inconvenience, I also couldn't attend class because I had to gas or money to park. My phone bill was sent back as declined (ruining my payment plan arrangement). I also had to borrow money just to get my daughter something to eat because of this as well. As a mother I would think they would have done better.

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Review: I have overdrawn my checking. That's my fault. In the past, Suntrust has gone to my personal account and made up the difference. This time Suntrust has elected to not do the same and charged me extremely high service charges for this. Service charges for very small purchases I might add. I think it was 400 plus dollars. I went to my branch at least 3 times to try to resolve this issue. ([redacted] - [redacted] I think was her name) I was told each time by her that she would contact me either by phone or email. I never got either. I had offered 300 dollars to settle this matter. That is well above the overdraft amount. No response. Suntrust decided to go to my 57 year old quadriplegic, mentally challenged, wheelchair bound sister's social security account and get the money. Not only is this unethical, it may very well be illegal as these are the same as pension monies. My name is on this account in case my Mother is incapacitated. My mother is 76 years old and in questionable health. She is very upset. My next step is to obtain the required permits, make a poster with my handicapped sister's picture on it with a description of what has happened on it. I will picket outside the main branch at the address mentioned above. If the weather is good, I will bring my sister and we will see what the public thinks about Suntrust banks practices.Desired Settlement: Desired Settlement: Refund

Place funds back in my sister's account less 300 dollars and I will deposit 300 dollars in her account.

Business

Response:

Re: Primary Business Checking Account ending in [redacted] Everyday Checking Account ending in [redacted] Revdex.com (B8B) Case [redacted] Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the right of offset debited from your above referenced Account 3880. We appreciate the opportunity to respond. Our records show that, from September 15 through November 13,2014, your business account had a negative balance. On November 14,2014, we debited $486.48 from your Account [redacted] and applied the funds to your business account which satisfied the negative balance, and the business account was closed (statement copies enclosed). The right of offset was processed in accordance with our Rules and Regulations for Deposit Accounts, Enclosed are pages 29 and 30 of our Rules for your review. Our Rules are provided at account opening and on our website suntrust.com (see About Us--+Fee Schedules---+Deposit Account Disclosures). You mentioned that you would offer a settlement of $300 for your business account if we reversed the right of offset transaction. We will agree to your offer upon receipt of $300 from you. We will then reopen the business account to reverse the right of offset transaction and apply the credit of $486.48 to Account [redacted]. Once the reversal is completed. the account will be closed. Enclosed for your convenience is an envelope for your use in sending the check to us. If you prefer, you can visit the [redacted]

[redacted] Branch, and the manager Ms. [redacted] will assist you with this matter. This communication is an attempt to collect a debt and any Information you provide, whether written or verbal. will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding. SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but Is being sent for notice purposes only. Mr. [redacted], we hope the information provided is helpful to you. If we may be of further assistance, please don't hesitate to call Ms. [redacted] at [redacted]. She will be grad to help you. Sincerely, [redacted] Client Advocacy Team

Review: I constantly have issues with this bank dealing with fraud, this is the fourth incident I believe. Being as the bank is at fault everytime they reverse the charges. The last time I asked them to stop all activity on my account I stopped my direct deposit and asked them to stop all auto payments incase the vendors didn't follow instructions. I wanted a whole new account, I only kept this account active because I have not yet received my tax return and it will be deposited into this account automatically. As usual the bank didn't follow instructions and we're still letting this account attempt to be charged so I occurred numerous of return fees and overdraft fees on this account. I want all charges removed as I am not responsible for their lack of following a customers request. This account has not been used, I have not used the debit card the sent or anything because again it's only open to get my return. I am seriously considering getting a lawyer because I constantly have issues with this bank, charges, and my money. I've called customer service numerous times and have been told they can not assist me and hung up on me. I've had by far the worst experience with this bank I am not satisfied at all.Desired Settlement: Reverse those charges taking my account out of negative balance. I am not responsible for your mistakes

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on April 23, 2015. If you have any questions about our response, please contact Ms. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did get a letter via mail from SunTrust however I'm unsure what it means. It seems they are saying they closed my account but it's still owed over $300. Although I'm not sure if I'm understanding it correctly or not.

Regards,

Review: they charged me a extended overdraft fee after there was money in the bank. They supposed to give us 7 days to bring an account current and we did before 7 days was up. There was 638 dollars that went into our bank account at 2am on Thursday morning. The next day on Friday they charged us a extended fee and it made us go into the negative with our account. I could understand if we didn't have the money in the account by Thursday but we did. They charged us on Friday when my bank account was in the good. I confront them about it and they refuse to fix their mistake. Even the agent told me it was a bank error and that we shouldn't have got that fee. He just couldn't give me my money back. So here I am fighting for the money they wrongfully took from meDesired Settlement: I just want my 36.00 back.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Hello,

I’m writing today because I have a small concern. A few months ago, I requested that the only phone number on my account be the [redacted] phone number, which is my cell phone number. In the past, I’d attached my parents’ phone number as well, but they both requested that their phone number only be used for calls directly to them and that I remove their phone number from anything with which they were not associated.

Recently, I set up an automated payment arrangement for $329.36 to be withdrawn from my bank account on 8/14/15 (and it was). Even though that arrangement was set up, my parents received numerous phone calls to their home number about my auto loan account, and one of Suntrust's representatives disclosed information about my account to my father, who is not on my account.

I understand that, if my loan is in default, Suntrust is able to take more aggressive measures to secure payment, but my payment arrangement was already set up weeks ago and my parents, who have been dealing with the recent death of my grandfather, felt very bothered and offended that Suntrust continued to call their phone number repeatedly, which was removed from my account as a contact. Also, I am confused why Suntrust shared confidential details about my account with someone other than myself. I am the only person whose name is on my loan, and I am uncomfortable with the idea that, essentially, anyone can call Suntrust and gather confidential details about me. I am lucky that it was only my father who spoke to a Suntrust representative, but I am an abled adult independent of my parents’ care, so I’m not sure of Suntrust’s logic in disclosing personal details about my account to someone other than myself.

Please clarify the situation for me, and confirm that only my phone number is on my account. I’m not angry or terribly upset- I’m just confused and I’ve just called and have been hung up on several times.

Thanks for all your help!

All the best, [redacted]Desired Settlement: The confirmation that my message was received and understood clearly.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: After speaking to someone in person at Suntrust about a car loan, I applied on-line for a car loan with [redacted], a lending division of Suntrust Bank. [redacted] had some additional questions. I called up to answer the questions, and explained that I had intermittent internet access and answered the questions over the phone. I also requested that [redacted] call on the phone and let me know whether I qualified for the loan and what interest rate I would receive. The process with [redacted] took awhile and in the meantime I decided to take out a loan with a different bank.

[redacted] later (all this occurred in less than two days time) called and said that the loan application had been processed but I would have to go on-line to see the information (rate, terms, etc.) At that point, because I had already decided to go with another lender, and it was burdensome to go on-line due to intermittent access, I simply ignored the matter and never went back to the [redacted] website.

On September 16, 2015, I received an email from [redacted] informing me that "since we have not heard from you regarding certain questions we had concerning your application, we must decline your application due to incomplete application information. To review the legally required decline notice, please sign in to our web site at [redacted]."

I was surprised, as I had answered numerous questions over the phone and then had been told that the application had been processed. I thought the only matter left was whether I wanted to accept the loan. I tried to go on the website to see the decline notice and determine the consequences, but was unable to log-in, I think b/c the reference number was no longer valid.

I then sent an email to [redacted] asking about the legal/credit rating consequences but received no response.

I have another transaction in process right now and do not want a 'declined' indication that could affect my credit rating.Desired Settlement: I would like [redacted] to IMMEDIATELY remove the 'declined' demarcation from my credit rating; or pay for the resulting increased costs of my home refinance currently ongoing that are attributable to the change in credit score.

Business

Response:

Dear [redacted]We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding your [redacted] loan application. We appreciate the opportunity

to respond.Our records show that your application was received on

August 25, 2015. On the same date, an email was sent to you requesting that you

contact us because additional information was required. After we spoke with you

on August 26, 2015, your application was received, and it was discovered that additional

information as necessary. For this reason, an email was sent to you on the 26th asking that the information be verified. Because we did not receive a response

in a timely manner, a decision was made to decline the application because of

incomplete information.Our review of the loan application process did not indicate

that a bank error was made. For this reason, we believe the loan decision was

appropriate and will remain on your credit file. If you have not already done so, you may dispute the

reporting directly with the consumer reporting agencies, and also add a

consumer statement to your credit file. In the consumer statement, you may

explain the reason for the reporting, and any creditor or potential creditor

will see your consumer statement when they access your credit file.[redacted], while I understand that is not the resolution you

are seeking for SunTrust, I hope the information about contacting the reporting

agencies directly is helpful, Should you have any questions, please contact us

at [redacted]. A representative will be glad to assist you.Sincerely,[redacted]

Consumer

Response:

The letter from SunTrust is unresponsive and ignores the

facts I explained in the complaint.

As I indicated in my complaint, I told Light Stream that I

had intermittent email service. As a

result, I engaged in numerous conversations with the staff to provide the

information they requested. I also asked

that the staff inform me of the interest rate by phone when they had completed

their analysis. In fact, I received a

phone call from [redacted] that the analysis had been completed but was told that

I would have to access the interest rate on the computer. I ended up taking out a car loan with a

different financial institution that I was dealing with face-to-face and was

able to be more responsive.

At that point, because of intermittent internet service and

having gone with another bank, I never responded to what I was told by

[redacted] staff was the final information on the loan terms. Nor was I contacted further about the pending

[redacted] loan application until I was told by email that my loan application

had been rejected.

It is readily verifiable that I had applied for a loan with

another institution at the same time as [redacted], and that I took the loan

out with that bank. It is unfathomable

that, in these circumstances, I would be told a month later that [redacted] is

rejecting my loan application, and that will be indicated on my credit reports.

Again, SunTrust does not respond to any of this in its reply

letter, and I must reject it.

Regards,

Review: I was alerted to Fraud on my account approximately 4 weeks ago and the case has still not been closed out despite being told it would take 10 business days.Desired Settlement: Please complete your work here and put the money back in my account ASAP.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,