SunTrust Bank

Review: I have overdrawn my checking. That's my fault. In the past, Suntrust has gone to my personal account and made up the difference. This time Suntrust has elected to not do the same and charged me extremely high service charges for this. Service charges for very small purchases I might add. I think it was 400 plus dollars. I went to my branch at least 3 times to try to resolve this issue. ([redacted] - [redacted] I think was her name) I was told each time by her that she would contact me either by phone or email. I never got either. I had offered 300 dollars to settle this matter. That is well above the overdraft amount. No response. Suntrust decided to go to my 57 year old quadriplegic, mentally challenged, wheelchair bound sister's social security account and get the money. Not only is this unethical, it may very well be illegal as these are the same as pension monies. My name is on this account in case my Mother is incapacitated. My mother is 76 years old and in questionable health. She is very upset. My next step is to obtain the required permits, make a poster with my handicapped sister's picture on it with a description of what has happened on it. I will picket outside the main branch at the address mentioned above. If the weather is good, I will bring my sister and we will see what the public thinks about Suntrust banks practices.Desired Settlement: Desired Settlement: Refund

Place funds back in my sister's account less 300 dollars and I will deposit 300 dollars in her account.

Business

Response:

Re: Primary Business Checking Account ending in [redacted] Everyday Checking Account ending in [redacted] Revdex.com (B8B) Case [redacted] Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the right of offset debited from your above referenced Account 3880. We appreciate the opportunity to respond. Our records show that, from September 15 through November 13,2014, your business account had a negative balance. On November 14,2014, we debited $486.48 from your Account [redacted] and applied the funds to your business account which satisfied the negative balance, and the business account was closed (statement copies enclosed). The right of offset was processed in accordance with our Rules and Regulations for Deposit Accounts, Enclosed are pages 29 and 30 of our Rules for your review. Our Rules are provided at account opening and on our website suntrust.com (see About Us--+Fee Schedules---+Deposit Account Disclosures). You mentioned that you would offer a settlement of $300 for your business account if we reversed the right of offset transaction. We will agree to your offer upon receipt of $300 from you. We will then reopen the business account to reverse the right of offset transaction and apply the credit of $486.48 to Account [redacted]. Once the reversal is completed. the account will be closed. Enclosed for your convenience is an envelope for your use in sending the check to us. If you prefer, you can visit the [redacted]

[redacted] Branch, and the manager Ms. [redacted] will assist you with this matter. This communication is an attempt to collect a debt and any Information you provide, whether written or verbal. will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding. SunTrust recognizes that you may not be liable for this debt and this letter is not an attempt to collect a debt but Is being sent for notice purposes only. Mr. [redacted], we hope the information provided is helpful to you. If we may be of further assistance, please don't hesitate to call Ms. [redacted] at [redacted]. She will be grad to help you. Sincerely, [redacted] Client Advocacy Team

Review: I have been calling suntrusts number at [redacted] since friday january 1st. I had a mobile deposit submitted in the amount of $565 roughly that I needed to pay my rent by the 5th. I had learned it was being held and after calls on saturday and sunday as well as monday, learned that I would need extra steps to cash it early otherwise it would be held till the 8th which is after when I need it. The last representative I spoke with on Tuesday the 5th had stated that I can cash the check at the bank and call suntrust back and let them know I cashed it and to clear out the check that would have been deposited from my account. Now I already had a bill pay set up to my renters office to make a payment but that wasnt going to be on time either and I had already requested to have that taken care of. Now I did go cash the check and I called to let suntrust know. They stated they would put that in the system so it would not get cashed and nothing come out my bank. But both did happen, I emailed a supervisor to return the $565 that was supposed to be cashed and I called repeatedly to dispute $530 that was still sent out due to billpay. I was sent over to disputes last week and I was even provided with a case number from a representative and was told a fraud affidavit would be sent. The case number was #[redacted], but I just finished getting off a call with a supervisor and she stated she had no record in the system of my case and basically told me I need to call steeplechase and ask for my money. (my renters name). Now I had already contacted steeplechase to not cash the check since I learned it was being sent anyway but they still cashed it and from the email conversation not willign to provide it back. I was able to have suntrust be willing to do a three way call with my rent company. But I am pretty sure they will want to keep the funds in their account. But in the meantime my account is negative $540 and $565 and Im still getting fees for misinformation from other agents.Desired Settlement: I am being charged overdraft fees on my account and if steeplechase will not return the money to the bank I will have to wait untill I receive another paycheck which will be the 29th of december to get my account out of the negative. In the meantime I will get penalized for being in the negative. I want someone to refund the check that was sent out and the fees being accrued fixed. My saving and my checking are in the negative because of some weird overdraft protection system. The overdraft in my checking account is being bounced to my savings account which is why it now looks like im negative 1178.39

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondences forwarded to us from the CFPB and the Revdex.com regarding a deposit made to the account referenced above and the processing of your online bill payment. I understand this has been a frustrating situation for you. and I regret any inconvenience caused. Thank you for the opportunity to respond. Our records show that, on December 31, 201 ~' you made a mobile check deposit for $565.67 to the account (copy enclosed). During the review process of the deposit, we determined that a hold needed to be placed on the account for $565.67 due to the reason noted on the Notice of Hold (copy enclosed), which we sent you on January 41 2016. This Notice of Hold also advised when the funds would be made available. Please be assured that all of our clients' deposited checks may be subject to these types of holds, and all proper guidelines were followed in placing the hold on your account for the deposited check. When you contacted us about the deposit hold, I am sorry that our representative incorrectly advised you that you could cash the check before the hold was released. After we were notified that you had cashed the check, the $565.67 deposit was reversed from your account on January 13, 2016 (statement enclosed). Because you did receive the funds from cashing the check, our deduction on January 13, 2016 was accurate and will remain . Concerning your on line payment to Steeplechase for $530, we show you set it up on January 4, 2016, a check was issued on January 7, 2016, and it was paid from your account on January 12, 2016 (copy enclosed). Unfortunately, we found no record of your request to stop the payment. However, as a courtesy, we have refunded the $80.00 in returned item fees assessed to the account on January 15 and 25, 2016. This refund will be reflected on your next statement. Your comments about the quality of service you received are very important to us and were shared with the appropriate management team. SunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Ms. [redacted], I hope this information is helpful to you. If we may be of further assistance, please don't hesitate to call 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. Our representatives will be glad to help you. Sincerely, ~~~ Sherry [redacted] Vice President Client Advocacy Team

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My issue with the whole situation is not the fact that there was a hold. I completely understand that banks have holds. I ALSO know some holds can be resolved if some action is taken, but the action needed to resolve this one was a bit much. Which is FINE. But I had to pay rent which would not wait till the 8th to be paid. So I took that recommendation to cash the check so I can pay my rent. I was under the pretense that ALL I had to do in terms of suntrust is just say hey I cashed the check so dont cash it, and cancel the bill pay because my balance would NOT have covered that amount. The only reason I did the billpay is because I thought everything would be good by the 5th. It wasn't so I made sure to say I would take other actions. So like I said no problem with the hold I just had to get my funds faster than the release which I did. But you guys STILL cashed the check which lead me to apologize immensely to my JOB because to them I just got paid twice!!!!! And then you still sent out a check with no money available for it!!!!! I had NO problem with$565 check being removed because I am not a thief! But because you still sent out that $530 check, the little bit of money I had left and wanted to use for items that I bought on amazon were basically bounced and I had to call amazon to resolve the billing discrepancy and deal with that repercussion of basically a bounced check. So I looked bad for my job AND amazon! Then to top it off when I try to resolve this issue your representative in the disputes department basically "opens" a claim that wasn't really open because when I gave the supervisor the number ([redacted]) she had NO IDEA of what I was talking about and there was NO case in the system!! So who the hell did I waste my time with???? I was under the impression that I claim would be opened and I would get my $530 back, but with the length of time all this bt took. There was no point for me to even get my $530 back. And you know whats funny, I received a letter yesterday from you guys discussing opening up a dispute for the check and claim it as unauthorized!! What the hell is this!! Its too little and MUCH too late to take back $530 because it was just applied to this months rent and I REFUSE to let you guys mess up any more companies I am associated with. I don't even want to pay $12 for service because this month of Januarywith you guys have been horrid! I knew something would be wrong when I couldn't even get my first checkbook with some checks I was told I had to pay for that when you guys didn't even mail me the beginning checkbook in the first place! I can honestly say I have never experienced this kind of service before and I am so disappointed that with all the agents I spoke with. It took a supervisor on the 19th of January to basically set everything straight. So once again, I have no issue about the fact that holds can occur anytime, I realize that, and of course I have no problem with the fact that you guys had to take the money back (I shouldnt have been paid it to the bank in the first place!!!) Its the fact that I was just led blindly, had to apologize to my job and amazon, and given false hope and had the inconvenience to cash my job checks at some random liquor store and pay those freakin fees because of this mess with you guys. $10 bucks to cash a check at M&t was not something I really wanted to have done. Thank god my job cancelled the direct deposit when they did or Id really be livid with you guys. This was a great birthday month for me, january was just perfect with you guys! Happy birthday to fking me.

Regards,

Review: Charged an overdrafte item fee of $36.00 on 4.14.14 when the available balance was $111.24, emailed customer service and the employee was a smart remark stating the fee would stay, and tried telling me that even though I had available funds it depends on when they are through the pending cycle even though the money is in the bank.

I want a $36.00 RefundDesired Settlement: Refund of $36.00

Review: Re: Unauthorized Credit Inquiries Dear Suntrust Bank, I recently received a copy of my [redacted] credit report. The credit report showed a credit inquiries by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have these inquiries removed from my credit file because it is making it very difficult for me to acquire credit. I have sent this letter by the Revdex.com because I need your prompt response to this issue. Please be so kind as to forward me documentation that you have had the unauthorized inquiries removed. If you find that I am remiss, and you did have my authorization to inquire into my credit report then please send me proof of this.Desired Settlement: Please remove all hard credit inquires on all three credit reports.

Business

Response:

Re: Revdex.com complaint #[redacted]
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.
Please close this case in your records.

Consumer

Response:

I will review the offer by mail made by the business in reference to complaint ID [redacted], and find that this resolution would
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
If the company does not perform as promised I can get back to you at: [redacted]
Best Regards,

Review: I was charged 100% interest on a loan that was signed as 6.999% interest. This happened more than once. This means the institution broke the agreement they had with me. They defaulted on the terms of the loan, and I had to take out a second loan at a different institution to pay this loan off because at the interest rate I was paying, I wasn't going to be able to pay off the loan in a timely manner.Desired Settlement: I want a refund of all monies paid to SunTrust by me. They broke the agreement and when I asked them to adjust the payments they said no error was done on their part.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear SunTrust said they contacted me, but I received nothing from them. They asked the Revdex.com to remove the complaint, I ask the Revdex.com to keep the complaint. Thank you.

Regards,

Review: In the past two weeks I have received an overdraft fee of $144. they charge $36 for every overdraft item. Plus they still charge what you overdraft. I over drafted 4 times. So last pay period I was charged $210. That time was mine and my fiancee fault. This time they charged us $144 for ONE overdraft item. So that should only amount to $36 plus the $7 over we went. They are blantley stealing. They don't keep updates information of the online banking they provide. They see something totally different on their end that we can't see on ours, so that alone is hard to dispute with them. They simply say it was our fault. They changed their system within the last year on their over draft fees and without me getting any notification on it.Desired Settlement: I would like a refund on my account. Better services on updated items once you make a purchase. Better customer service. And keep customers notified on changed and not just assume we'll watch it ourselves on their website.

Business

Response:

Re [redacted] Revdex.com Case [redacted]We have responded to [redacted] by letter on June 17, 2015. If

you have any questions about our response, please contact [redacted].Sincerely,

Review: My account was over drawn on the 9-16-13. On the 6th day (9-21-13) I made a cash deposit at the ATM to avoid an extended overdraft fee. On the ATM it stated that the money is deposited into my account the same day. My account was in the positive when I left the bank. I was charged an extended overdraft fee on Monday. The representative gave me every excuse. I told them I made a cash deposit. They said because I did not make it on Friday the 5th day, that is why. The bank policy states that you are charged after the 7th day. My account was in the positive before Monday. They are being unfair.Desired Settlement: I want them to refund my money back. I would also like for them to take that statement down that I had an over draft fee on 9-23-13. I did not. My account was in the positive. Call me and tell me that they are sorry.

Business

Response:

SunTrust has responded to the client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Review: I opened a checking account with them and deposited $340 cash. Then a few days later, I deposited a check online through online services. They flagged this check as "suspicious". There was NOTHING wrong with the check other than the check was bent when a photo was taken of it. They froze account to investigate "issue". They didn't even try and clear the check through the other banking institution, but just assumed it was fraud. They CLOSED my account! They did not even let me get my cash out, while they investigated check. They never asked me to bring the check into a branch. They just closed my account with $840.00! The check DID clear the other bank and I still do not have access to my money! It's now 5-25-15 and they keep saying "We are mailing your check" but no check. It's been over 5 weeks! I did nothing wrong but yet having a bank close an account on me when I've done nothing wrong could negatively affect my record!Desired Settlement: I would like MY money back, in cash from local branch, as soon as possible . . (not "we will have to issue another check and mail it to you) AND my record cleared of any negative remarks, since the check was perfectly fine.

Business

Response:

We have received and reviewed you correspondence forwarded

to us from the CFPB and the Revdex.com regarding the closure of the above referenced

account. We appreciate the opportunity to respond.You indicated that a check you deposited by mobile deposit

caused your account to be closed. Our records reflect that, on April 13, 2015,

the [redacted] mobile check deposit for $500 was credited to the account. Your

account was new (opened April 9, 2015) and there was no maker contact information

provided on the check to verify the funds. The only comparable item we had on file

was another deposit that consisted of cash and a payroll check for $39.41.Based on the above information, a business decision was made

to close the account. This is further explained on page 22 ([redacted]) of our Rules

and regulations for Deposit Accounts which is provided at account opening and

on our website [redacted].We send the funds from the account closing balance to you,

but that check was returned because you had not included your apartment number

with your address when you open your account. On May 28, 2015, the check was

mailed to you again with the correct address. You may take the c heck, which

you should have received by now, to any SunTrust branch and provide

identification to cash the check.[redacted] if you have not received your check, or if you have

additional concerns, please contact us at [redacted]. One of our

representatives will be glad to assist you. We wish you well in your future

endeavors.[redacted]

This is the WORST BANK IN AMERICA. I am settling an estate for a family member. I did go into the bank with all my documentation to close the account. First it took three days for the documents to be approved by - as I was told legal - (death certificate and my appointment from the court). I got the accounts closed but now I have received a "bill" for "unpaid charged-off account". When I was in the bank, they were given all my information (address/telephone number). From the letter I received, it seems it was being mailed to the deceased person's old address (a property that was sold). I called the information number to find out exactly what this was because I had no problem with paying it out of the estate. As the previous person stated I was told they could give me no information, I had to go into the branch. All I wanted to know is what does unpaid charged-off account mean - can't tell me anything go into the branch. The letter also said if this wasn't paid it would be reported to the credit bureau as a "closed unsatisfactory account". As I stated, the person is deceased and Sun Trust has this information. I have never dealt with a bank like this before. Everything is go into the branch. You go into the branch, apparently, the don't know how to do their jobs or they just don't care. I would never recommend this bank to anyone. I am glad it is not in my area.

Review: I have a complaint with the Suntrust Bank's collection practices. I have an overdue car payment to which I have paid the monthly payment for June except for less than $100.The payment was due on 06/01/13 for $498.31. Before the 10th of June, they started calling like crazy. I realize that this is my responsibility but I asked them to stop calling me after 06/10/13. I told them that if the payment was over 30 days late they can contact me by mail. But they continued to call. Last week, I told them that this is against the law to continue to call me after I requested them not to but the calls continued. This is even after I told them twice to quit calling me and they called me 7 times today 06/26/13. This is completely out of hand. I have paid $400 out of the $498.31 and now I am being charged the $23.78 late fee. According to them the balance now due is $122.09.Desired Settlement: I would like Suntrust Bank to credit the remaining $122.09 that is left for the June payment. I asked for them to not to contact me by phone unless the bill is more than 30 days late and they ignored my requests. The $122.09 credit is for the number of harassing calls I got after I asked them to stop, twice.

Business

Response:

Thank you for forwarding to SunTrust the correspondence you received from Mr. [redacted].

We sent a letter to Mr. [redacted] today to address the issue he brought forth to the Revdex.com about his loan account. Therefore, we are closing our file on Revdex.com case #[redacted].

Should you have any questions about our response to Mr. [redacted], please feel free to call Mr. [redacted], a manager of Executive Services, at [redacted]. He will be glad to speak with you.

Sincerely,

Review: On 10/11/2014 I contacted Suntrust and tried to start a dispute process on an charge of 333.00 that was not authorized by a merchant. Was told by the rep that I had to wait till the transaction made a hard post to my account to start dispute process. I contacted again on 10/14 to follow up and try to see if the traction could be stopped being it was still pending. after being told no it couldn't be stop the rep sent me a dispute claim form to fill out and return. I returned the information back to my local branch and everything was faxed the corporate office for review. on 10/23 I contacted again to ensure everything was received and what this time frame was for the provisional credit to hit my account. rep told me it was be deposited back in to my account by the end of the day. on 10/24 I received a letter via email stating that the charge was valid and nothing was wrong. I DID NOT AUTHORIZE THIS TRANSACTION. This transaction has caused $180.00 in overdraft charges that I do not feel that I am responsible for. I have tried to resolve this with the merchant and bank at his point with no resolution.Desired Settlement: I would like to have the 333.00 replaced in my account and all overdraft fees back into my account.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: My Sun Trust credit card ending [redacted] was fraudulently used by some one in August 2014. This transaction was NOT notified to us by bank. In Oct 2014 we rec'd calls from collection dept asking for money alongwith late fees this is when for the first time we got to know of this fraud trasaction on our card. After months of follow up with bank in different departments this amount is still o/s. One dept says we have removed the amount while the collection dept is sending us reminder letters to make payments!! Now they have moved our case to United Recovery systems who said they can not help us ! All this has effected my credit score very badly and my rating which used be 750+ has come down to 600+in "Poor" category. All this for no fault of us. This Bank has no fraud monitoring system in place unlike other banks and I really regret my decision to ever have used Sun Trust credit card..Horrible Horrible bank.Desired Settlement: I want this Bank to apologise to me for ALL the inconvenience I have gone thru due to their neglgience in not catching the fraud transction on their card. and Re instate my credit rating back to where it was.

Business

Response:

Re: Revdex.com complaint# ·[redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My name is [redacted] at [redacted]. I have a checking account with you ending in [redacted]. A company named [redacted] charged us $66.00 last week which was an unauthorized charge and it cause 3 overdraft fees from SunTrust totaling $106.00 and a lot of stress. I have called customer service twice and no help from you guys at all. [redacted] did refund $[redacted] of the $66.00 today and I am working with them to get the other $25.00 back. I will file a complaint against [redacted] also, however Sun Trust has refused to work with me at all concerning this matter. I love Sun Trust and have been with them for years, I just want my fees back, I understand if I had issues all the time but I DO NOT!!!!!!!!!!!!

I don't keep my account in the negative and SunTrust to help me get my fees back. The two customer services representatives have been rude and unwilling to help. CAN SOMEONE PLEASE HELP ME?????????? I will say normally Sun Trust is very helpful and friendly but not in this case. I JUST WANT MY MONEY BACK PLEASE!!!!!!!!!!!!!!!!

Thanks,

HOME#-[redacted]

CELL#-[redacted]Desired Settlement: I want my 3 bank overdraft fees totaling $106.00 to be refunded to my checking account today 2/19/2014. PLEASE!!!!!!!!!!!!!!!!

Business

Response:

SunTrust has responded to our client today by telephone, but cannot share the details of our response with Revdex.com as no signed authorization was received.

Please close this case on your records.

Review: I was a customer with suntrust bank for almost ten years with several accounts including two mortgages. Then about two years ago Suntrust decided that they were no longer in the customer service banking business, but change to the rip your customers off business. There fee for everything went up and it seemed like all they were interested in was making money off of me. I changed all of my accounts except for one free checking account which in November of 2012 they told me would no longer be free as well. To which I told them I would be closing as well. But when I tried to close the account I was told that I could not over the phone that it had to be in person. Which was not true because I had closed other accounts with them over the phone. After several attempt to close the account over several months and $193 in fees I finally told them that if they did not want to close the account as per my request that was up to them and I was not going to pay any more of their fees. They finally charged off the account and are now threatening to turn it over to collections. For the last month I have been bounced around like a ping pong ball from one person to the next, bank manager to customer service supervisor collections department all claiming to have no authority to do anything. This account is in both mine and my wifes names who have excellent credit. And my wife for some reason beyond my comprehension still has an account with Suntrust. As I told the last person at Suntrust Mrs [redacted] in customer service. It is not as much the $193 to me as it is the principal that it is more important to Suntrust to collect those fees then retain me as a customer. They did offer to reduce the amount to $150 to which I counter offered to pay the $72 to which they refused and said they could no longer help me. So I am hoping this finds someone with in Suntrust they suggested the office of the President.Desired Settlement: As I stated above I am will to pay for the 2 overdraft fees, to be rid of Suntrust. Even though had the bank account been closed as requested those fees would have never been along with the rest.

Business

Response:

We received your correspondence regarding the above referenced case. However, you did not include a signed authorization form from the client. Therefore, we are unable to provide you a copy of our response to the client on June 5, 2013. Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.

Thank you for contacting SunTrust.

Review: Hello my name is [redacted]. I am a Suntrust customer (well if everything go well I still will be). I went to [redacted] to make a purchase. On 05/09/13 gave the lady my wrong card. When I realized it was the wrong card, she had already swiped my card. She told me she can refund the money back, but I told her no, because it's an ATM right next door. So after purchasing my laptop. I paid for my other order with my other card, I left and went to the bank ATM. The ATM was down at the time and not accepting deposits at the time. So I called SUNTRUST. To ask if I will receive a overdraft fee she said "NO IT'S THE WEEKEND." She also said it's computer generated. So I say ok hung up so I put my money back in my [redacted] account. 05/10/13 date 23:54 time I put the money in my suntrust account. Saturday go by no overdraft fee. WOW! Sunday go by no overdraft fee. Guess what Monday go by. Guess what still no overdraft fee. So I gets up Tuesday guess what you got it (overdraft fee). Didn't get mad didn't panic. Because they always fixs when they mess up. So I get up before the BANK open put the money there. Give 1800 sucktrust time to open. Then all hell break loose. The lady who answers tell me. I can't get my money back. Because I made a purchase without the money in the account. I understand that the part I don't understand. Is when I check my balance at the ATM it was 294.00 pending. I put 300$ in the ATM (SUNTRUST) ATM that is. Which mean should've less than 10$ in the bank. Wake up three days later with a overdraft fee.Desired Settlement: I will like my 36$ back been a good customer for over six year. I have documents from off of suntrust [redacted]. With proof that I wasn't the only customer that been hurt by this.

Business

Response:

Please note that we have contacted Mr. [redacted] regarding his concerns.

Review: I have a car loan with Suntrust Bank. I opened a savings and checking account with this bank to establish a financial relationship because of the car loan. I set up automatic deductions for the car payment. I was not able to continue the automatic deductions due to internet problems but all car payments have been made on time. I went into the branch and spoke with a male banker about the automatic deductions being stopped and reversal of one payment that was charged against my account and the fees associated with that payment. I was told by the banker that all the fees would be credited back to my account. I didn't write any bad checks or use my debit card to overdraw this account. The fees owed at this time is $112.98 which I requested again that the banker who opened my account to reverse the fees and was told since the account was closed he couldn't help me correct this problem. I am being charged $112.98 in fees that should have been waived due to the initial problem with the car payment. The cost of keeping the account open is a monthly fee of 5.00. The account was charged off in August 2014. All I should owe is $8 and change for the account fee Suntrust erroneously charge their seniors banking clients. I have a mental disability and sometimes my medication cause problems with keeping all my affairs in order. when dealing with fixed income clients all these issues should be taken into consideration.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Suntrust stop the charging of exorbitant fees to their senior customers that are on fixed incomes for an oversight on my balance. waiver of the fees charged on the checking account. I have no trust in this bank and will not open another account with Suntrust Bank.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third authorization form was received.

Please close this case on your records.

Review: I needed to get a certified check for closing on my house. There are no Suntrust Banks where I recently moved to so I called to see how I could get a certified check. They said that there is no way to get one over the phone or by mail, but that I could write a check to a bank here and then get one that way. I asked the customer service rep if that would work for such a large amount and she said that it would be no problem. What she didnt say is that it would take 3-5 days for the check to clear. When I went into another bank they informed me of this, but I needed some way to do it by the next day. So I called Suntrust again and asked if they could raise the limit on my debit card so I could pull the money out of my account. I was put on hold for about 5 minutes, and she basically repeated my question back to me and I had to then explain the same thing again. I was put on hold for another 5 minutes for her to then tell me they could not do it. I asked to be transferred to a supervisor, and I was. I then had to explain my question for the 3rd time, for her to then tell me that I was basically out of luck and there was nothing they could do. How is it possible that there is no solution to getting money out of my account on a one time basis. I confirmed my suspicion with the bank I was at ([redacted]) that it was possible to increase the limit on the debit card withdrawal. I am very disappointed with the customer service I received from Suntrust especially for a customer that has been with them for 8 years.Desired Settlement: I would like an explanation of how it is possible that someone cannot access their own money if they are not in the area served by Suntrust bank.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I will like to know if you can help me and my father regarding a wrongful repossesion of a vehicle . My father purchased a vehicle for me a year ago and tuesday they repossed it stating that the vehicle was for me not my father but thing is when we purchased vehicle I submitted documents in where I will be the person discussing the account and making payments from my checking account and at times my sisters account they never mentioned this before until now . The vehicle had a past due payment that we were trying to give but rep refused to take payment and next day car was repo I called my father called and they informed him that he cannot obtain his vehicle back unless he pays off total balance. We dont have the financial assitance to hire a lawyer but this is not correct how do you take money payments and discuss account with daughter but turn around and use that as the excuse vehicle cannot be returned ???? please help today I found out they did the

same thing to another family friend and their daughter .. I ask so parents cannot purchase vehicles for their children no more ???Desired Settlement: let my father obtain vehicle back

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed authorization was received.

Please close this case on your records.

Review: Suntrust bank closed my personal checking account without any reason or justification notified.Upon receipt of the letter informing my account will be closed I immediately called them to ask why and was told we do not have to give a reason! I asked to speak to a member of the senior management team as apparently they were the ones who had made the decision, I was told after several calls to [redacted] that she was the only point of contact, this I find very disturbing that if you cannot speak to the person who made the decision you cannot find the reason why. I went into my local branch where my family and myself have placed all our trust and investments, 5 checking accounts, mortgage and investments and asked for their help, I spoke to the manager but she could not help.

I worked for a company who had overseas clients who would send money for goods via [redacted], as the company used Suntrust as their own bank it made sense to collect the payment from Suntrust as they participate in [redacted] and pay the money directly into the company's Suntrust business account, this happened on several occasions, the process was the same, I went to Suntrust collected the payment from the client through [redacted] and paid it directly into the company bank account, NOT at anytime did the payment touch my personal account, Suntrust and the company I worked for have all the evidence to prove this.

It would appear that because I, acting on behalf of of the company had used Suntrust to collect the [redacted] payment to pay directly into the company bank account may be the reason for closure! if I had gone to say [redacted] to collect the payment and then paid the money into the company bank account then there would have been no question and my account would have remained open. I asked the local Branch manger to have one of the senior management team call me but to this day I still have not had a response, maybe it's because I am just another number to them and not important - who knows?

So it seems that [redacted] team have decided to close my account based on no facts no evidence of wrong doing and just because they can! this I find is a disgraceful way to treat customers who have banked with them for 12 years without any issue.Desired Settlement: I would like a written apology for closing my account and causing me undue stress because I had to open another account and suffer the embaressment I felt when I went into the Suntrust branch to withdraw money.

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the closure of the above referenced account. We appreciate the opportunity to respond.

Your accounts with SunTrust is governed by the Rules and Regulations For Deposit Accounts, a copy of which was provided to you at account opening and is available on our website suntrust.com (see About Us- Fee Schedules- Deposit Account Disclosures). Enclosed is page 22 of our Rules which provides that we may at any time in our discretion, close the Account without advance notice to the Depositor. In accordance with these Rules, and as a result of an account review, we made the decision to discontinue our banking relationship.

On June 10, 2014, we sent a letter to you (copy enclosed) to inform you that your accounts will be closed. We then mailed Official Check [redacted] (copy enclosed) to you on July 11, 2014 for the balance in the account, which was $2.93.

While our goal was to provide a prompt response to you, we understand that we did not meet your expectations in this situation. We are always concerned with improving our service, and your feedback is appreciated.

[redacted], we hope the information provided is helpful to you. If you have any other questions, please don't hesitate to call [redacted] ([redacted]) or visit any SunTrust branch. Our representatives will be glad to help you.

Sincerely,

Assistant Vice President

Client Advocacy Team

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter from [redacted] from Suntrust, states " that as a result of an account review, we made the decision to discontinue our relationship" Therefore I would like to know exactly what they had seen in my account which gave them cause for concern and to come to the decision to close my account.

I can assure you that there has been no activity within my account which is anyway suspicious.

Regards,

Business

Response:

Dear [redacted]:

We have received and reviewed your follow-up correspondence forwarded to us from the Revdex.com regarding the closure of the above referenced account. We appreciate the opportunity to respond.

As noted in my prior correspondence to you (copy enclosed), your accounts with SunTrust are governed by the Rules and Regulations for Deposit Accounts, which does not require advance notice or further details regarding the Bank's decision to close an account.

[redacted], while we understand that you do not agree with our position, we are unable to provide any further details regarding the accounts closure. If you have any other questions, please don't hesitate to call [redacted] ([redacted]) or visit any SunTrust branch. Our representatives will be glad to help you.

Sincerely,

Assistant Vice President

Client Advocacy Team

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As in my previous note, you did not respond to the question as to what you found in my account which caused you to close my account after you had reviewed it, I want to know what you found after review which caused you to close my account.

Regards,

Review: On September 2nd 2015 I opened two claims one in the amount of $408 (claim # [redacted]) & $95.72 (claim# [redacted]). I was told to wait up to 10 business days and that my claim would be looked over and money deposited back into my checking account. I waited and say one of the claims $95.72 back in my account yet other claims not there. I called back on Wednesday, Sept 16 see that the claims online are closed and money missing. Now I am told my claims are denied because ive used similar merchants in the back. I DID NOT TAKE $408 from some ATM. My card I was told was skimmed by your agents and somebody withdrew the amounts from my account. I want my money back in my checking account ASAP! I want a call from the office headquarters to discuss this also or I will be forced to close my account. The customer is getting blamed for something he did not do. I do not have 45 days to do a rebuttal.Desired Settlement: Both claims of $408 and $95.72 back in my account.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.