SunTrust Bank

Review: I have a car loan with Suntrust Bank. I opened a savings and checking account with this bank to establish a financial relationship because of the car loan. I set up automatic deductions for the car payment. I was not able to continue the automatic deductions due to internet problems but all car payments have been made on time. I went into the branch and spoke with a male banker about the automatic deductions being stopped and reversal of one payment that was charged against my account and the fees associated with that payment. I was told by the banker that all the fees would be credited back to my account. I didn't write any bad checks or use my debit card to overdraw this account. The fees owed at this time is $112.98 which I requested again that the banker who opened my account to reverse the fees and was told since the account was closed he couldn't help me correct this problem. I am being charged $112.98 in fees that should have been waived due to the initial problem with the car payment. The cost of keeping the account open is a monthly fee of 5.00. The account was charged off in August 2014. All I should owe is $8 and change for the account fee Suntrust erroneously charge their seniors banking clients. I have a mental disability and sometimes my medication cause problems with keeping all my affairs in order. when dealing with fixed income clients all these issues should be taken into consideration.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Suntrust stop the charging of exorbitant fees to their senior customers that are on fixed incomes for an oversight on my balance. waiver of the fees charged on the checking account. I have no trust in this bank and will not open another account with Suntrust Bank.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third authorization form was received.

Please close this case on your records.

Review: On 10/11/2014 I contacted Suntrust and tried to start a dispute process on an charge of 333.00 that was not authorized by a merchant. Was told by the rep that I had to wait till the transaction made a hard post to my account to start dispute process. I contacted again on 10/14 to follow up and try to see if the traction could be stopped being it was still pending. after being told no it couldn't be stop the rep sent me a dispute claim form to fill out and return. I returned the information back to my local branch and everything was faxed the corporate office for review. on 10/23 I contacted again to ensure everything was received and what this time frame was for the provisional credit to hit my account. rep told me it was be deposited back in to my account by the end of the day. on 10/24 I received a letter via email stating that the charge was valid and nothing was wrong. I DID NOT AUTHORIZE THIS TRANSACTION. This transaction has caused $180.00 in overdraft charges that I do not feel that I am responsible for. I have tried to resolve this with the merchant and bank at his point with no resolution.Desired Settlement: I would like to have the 333.00 replaced in my account and all overdraft fees back into my account.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I signed a contract with the bank not to pay if the money is not in the account to cover payment and that there would not be any charges for insufficient funds or overdraft fees or returned fees. Yet SunTrust paid one on 1/20/15 for $879.00 when there was not enough funds in the account to cover it. I called SunTrust and talked to a representative about the transaction and fees and was told that the bank could process a payment when the money was not there at their discretion. Then why did I have a signed contract stating this would not happen. The representative said that they would refund me the fees but only one time so I talked to the representative about calling back after I was able to have the funds available to cover any additional fees that may arise due to the transaction on 1/20/15. I also told her not to pay anything if the money was not there, that there were many companies set up to withdraw payments that because of the bank paying the $879 would cause there to not be enough money for other transactions. As a result SunTrust charged me $1,152.00 in fees and they only want to refund me $70.00. If this is not taken care of quickly, I will hire a lawyer. I remember readingDesired Settlement: refund of $1,152.00.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I opened up a new bank account with Suntrust online. When I went to a branch location (Ocala, Fl), I asked an employee if my account was okay to make a cash deposit, I was told yes. A couple of days later after making the cash deposit I found out that my account has been locked for "suspicious activity". They will not give me any information what so ever about my own account. They cant tell me when it will be closed or when I'll get my money back.Desired Settlement: I want my account to be cancelled, and I want my money back, IMMEDIATELY!

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My Sun Trust credit card ending [redacted] was fraudulently used by some one in August 2014. This transaction was NOT notified to us by bank. In Oct 2014 we rec'd calls from collection dept asking for money alongwith late fees this is when for the first time we got to know of this fraud trasaction on our card. After months of follow up with bank in different departments this amount is still o/s. One dept says we have removed the amount while the collection dept is sending us reminder letters to make payments!! Now they have moved our case to United Recovery systems who said they can not help us ! All this has effected my credit score very badly and my rating which used be 750+ has come down to 600+in "Poor" category. All this for no fault of us. This Bank has no fraud monitoring system in place unlike other banks and I really regret my decision to ever have used Sun Trust credit card..Horrible Horrible bank.Desired Settlement: I want this Bank to apologise to me for ALL the inconvenience I have gone thru due to their neglgience in not catching the fraud transction on their card. and Re instate my credit rating back to where it was.

Business

Response:

Re: Revdex.com complaint# ·[redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I opened a checking account with them and deposited $340 cash. Then a few days later, I deposited a check online through online services. They flagged this check as "suspicious". There was NOTHING wrong with the check other than the check was bent when a photo was taken of it. They froze account to investigate "issue". They didn't even try and clear the check through the other banking institution, but just assumed it was fraud. They CLOSED my account! They did not even let me get my cash out, while they investigated check. They never asked me to bring the check into a branch. They just closed my account with $840.00! The check DID clear the other bank and I still do not have access to my money! It's now 5-25-15 and they keep saying "We are mailing your check" but no check. It's been over 5 weeks! I did nothing wrong but yet having a bank close an account on me when I've done nothing wrong could negatively affect my record!Desired Settlement: I would like MY money back, in cash from local branch, as soon as possible . . (not "we will have to issue another check and mail it to you) AND my record cleared of any negative remarks, since the check was perfectly fine.

Business

Response:

We have received and reviewed you correspondence forwarded

to us from the CFPB and the Revdex.com regarding the closure of the above referenced

account. We appreciate the opportunity to respond.You indicated that a check you deposited by mobile deposit

caused your account to be closed. Our records reflect that, on April 13, 2015,

the [redacted] mobile check deposit for $500 was credited to the account. Your

account was new (opened April 9, 2015) and there was no maker contact information

provided on the check to verify the funds. The only comparable item we had on file

was another deposit that consisted of cash and a payroll check for $39.41.Based on the above information, a business decision was made

to close the account. This is further explained on page 22 ([redacted]) of our Rules

and regulations for Deposit Accounts which is provided at account opening and

on our website [redacted].We send the funds from the account closing balance to you,

but that check was returned because you had not included your apartment number

with your address when you open your account. On May 28, 2015, the check was

mailed to you again with the correct address. You may take the c heck, which

you should have received by now, to any SunTrust branch and provide

identification to cash the check.[redacted] if you have not received your check, or if you have

additional concerns, please contact us at [redacted]. One of our

representatives will be glad to assist you. We wish you well in your future

endeavors.[redacted]

Review: In the past two weeks I have received an overdraft fee of $144. they charge $36 for every overdraft item. Plus they still charge what you overdraft. I over drafted 4 times. So last pay period I was charged $210. That time was mine and my fiancee fault. This time they charged us $144 for ONE overdraft item. So that should only amount to $36 plus the $7 over we went. They are blantley stealing. They don't keep updates information of the online banking they provide. They see something totally different on their end that we can't see on ours, so that alone is hard to dispute with them. They simply say it was our fault. They changed their system within the last year on their over draft fees and without me getting any notification on it.Desired Settlement: I would like a refund on my account. Better services on updated items once you make a purchase. Better customer service. And keep customers notified on changed and not just assume we'll watch it ourselves on their website.

Business

Response:

Re [redacted] Revdex.com Case [redacted]We have responded to [redacted] by letter on June 17, 2015. If

you have any questions about our response, please contact [redacted].Sincerely,

Review: For numerous times now, Suntrust will move around charges that have gone through and or are pending in order for my account to go in the negative and then charge the maximum amount in overdraft fees.Desired Settlement: I want a full refund based on the overdraft fees. That total is $360.00

Business

Response:

We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding overdraft fees assessed to the above referenced

account. We appreciate the opportunity to respond.Our records show that your beginning balance for July 21,

2015 was $181.89. however, three pending

items totaling $200.06 reduced your available balance to negative $18.17.

During processing, six debit card items were presented and paid [redacted] for

$89.99, [redacted] for $31.03, [redacted] for $28.30, [redacted] for

$28.00, [redacted] for $13.99 and [redacted] for $5.93). Because these items paid

against an unavailable balance, six $36.00 overdraft items fees were assessed

totaling $216. The end of the day available balance was negative $431.31. Furthermore,

transactions presented for payment between July 22 and 29, 2015 were paid

against an unavailable balance, and the appropriate overdraft fees were

assessed. The account because positive on July 30, 2015 when as [redacted] deposit for

$1, 033.21 was credited.Based on this information and that items were presented for

payment against insufficient balances, we have determined that the assessed

overdraft fees are valid. However, as a courtesy, we have refunded $216 in

overdraft fees. The other fees will remain.Please be aware that once a debit transaction is authorized,

a hold is placed on the client’s account reducing the available balance. Funds on

hold for pending debit card transactions cannot be used for other purposes even

though the transaction has not posted against the account.Generally, it can take between two to five business days for

debit card transactions to be presented for payment and permanently post to the

account. For this reason, client’s must maintain accurate records noting all

authorized debit transaction, including pending and credits to determine their

available balances. Detailing information concerning this matter as well as our

posting order process is included on page 16 through 18 of our Rules and

regulations for Deposit Accounts ([redacted]). These rules are provided at account opening

and on our website suntrust.com/We want to be sure that you are aware of our website which

contacts helpful information on how to manage your account and avoid fees. You

will also find useful information about our overdraft services and how to

monitor your account activity when the balance gets too low or becomes

overdrawn be setting up Email or Mobile Alerts.The account is currently overdrawn. Because of this, we ask

that you place make a deposit as soon as possible to bring the account to a

positive or zero balance. Doing so many prevent the account from being closed with

an owed balance and reported to various consumer reporting agencies.[redacted], we hope the information provided is helpful to

you. If we may be of any further assistance, please feel free to contact us via

your online Banking Profile, call us al [redacted] or visit any SunTrust

Branch. Our representatives will be glad to assist you. Thank you for banking

with SunTrust.Sincerely,[redacted]

Review: I HAD 2 Accounts originally while I Built a house. I was using a savings account to take money from to pay contractors . I own one by myself and another with my son. I TOOK A withdraw from an account , and the teller did not , post the withdraw until 39 days after I walked up to the branch window, and made the with draw. No one , could figure out where the error came from . Per Federal reserve commission, errors must be presented to either side within 30 days, this did not happen. No investigation or escalation on my account was initiated until I insisted. THE district manager refused to make contact with his manager and refused to give me his information.

While investigation is being done denied all access to my direct deposit and actually moved money around in my Accounts . Fraudulent documents on account when documents do not reflect when actual withdraw was madeDesired Settlement: I want my direct deposit refunded, my time compensated for investigating my issues and making contact on account,an apology letter , and all accounts closed except guardian account

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: On September 2nd 2015 I opened two claims one in the amount of $408 (claim # [redacted]) & $95.72 (claim# [redacted]). I was told to wait up to 10 business days and that my claim would be looked over and money deposited back into my checking account. I waited and say one of the claims $95.72 back in my account yet other claims not there. I called back on Wednesday, Sept 16 see that the claims online are closed and money missing. Now I am told my claims are denied because ive used similar merchants in the back. I DID NOT TAKE $408 from some ATM. My card I was told was skimmed by your agents and somebody withdrew the amounts from my account. I want my money back in my checking account ASAP! I want a call from the office headquarters to discuss this also or I will be forced to close my account. The customer is getting blamed for something he did not do. I do not have 45 days to do a rebuttal.Desired Settlement: Both claims of $408 and $95.72 back in my account.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I was charged 100% interest on a loan that was signed as 6.999% interest. This happened more than once. This means the institution broke the agreement they had with me. They defaulted on the terms of the loan, and I had to take out a second loan at a different institution to pay this loan off because at the interest rate I was paying, I wasn't going to be able to pay off the loan in a timely manner.Desired Settlement: I want a refund of all monies paid to SunTrust by me. They broke the agreement and when I asked them to adjust the payments they said no error was done on their part.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear SunTrust said they contacted me, but I received nothing from them. They asked the Revdex.com to remove the complaint, I ask the Revdex.com to keep the complaint. Thank you.

Regards,

Review: I am losing my job in the near future and have had to move recently as well as had additional expenses that I don't normally so funds have been scarce. In this time I have called multiple times to try to receive information from Suntrust and make arrangements to avoid having issues. It seems everyone that I talk to at Suntrust though gives me incorrect information then when I call back to resolve it, I'm basically given the "Oh Well" attitude and told there's nothing that can be done. I have spent hours on the phone over the last two weeks trying to be proactive and I was just told there's no way that Suntrust can reverse a second (would be a total of only 2) overdraft charge even though first off I was told it would not go through. Then after it did go through I was told the overdraft fee would be reversed as soon as the account was brought positive. Then after the account was brought positive and I called to only receive what I had been promised I would get, I was told that yet again I received wrong information and that there's NOTHING that can be done other than the people who misinformed me would be told about it. That's about 7 different people that misinformed me, and well over a whole work day in time I've spent being told wrong information and then having to pay for their employees' lack of training. It's not like I asked for a lot, or anything that I wasn't already told I would receive. Just one $36.00 charge after probably 2+ hours just one this one transaction. I don't understand how one of your employees can guarantee me, and I can name them and you show that I talked to them, but I still have to pay for their misinformation.Desired Settlement: Refund of at least my $36.00 that I was guaranteed I would receive for payment that posted on the 4th, after being told it would not post, and then being told that it WOULD be refunded.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I had money in my account for transactions that were a few days old 2-3 days waiting to be processed. On the night they were finally processed a charge came through as pending. SunTrust proceed to take the funds for that charge first (although it was pending) and overdraft my account for the charges that were processed and charge me $108.00 in overdraft fees. When I realized this charge came through early I immediately went to the bank and deposited funds from my other account to clear up the balance. I contacted SunTrust to find out why I was charged and overdraft fee for the charges that were already pending and cleared when this charge is only "pending" they advised that it is because the reorder my transactions the clear. When I went back to look over my account I realized that they did not do as they stated. They reordered even the pending transactions and charged me overdraft fees for charged that cleared with money to spare. Since then the charge they are saying put me into overdraft has still not cleared and for all SunTrust knows could drop off and never clear but, they are still refusing to refund me the overdraft charges although I have placed enough money in the account to cover the charges and fees.

Today, another charge came through as pending that should have put me in the negative but, because it had not been posted they did not charge me a fee yet because it had not posted. So this basically tells me that SunTrust will deliberately steal money from me by rearranging transactions that have posted after transactions that are pending and may never clear to charge me a fee. When I contacted SunTrust they were very rude and conitnued to give me the run around and each person with a different reason why this happens. I actually talked to one supervisor twice once yesterday and once today and she told me two different stories, yet remembered speaking with me yesterday, They way SunTrust Bank treats its customers is deceiving and dishonest.Desired Settlement: I want SunTrust to refund me my overdraft fees and once my bills for this month have been processed and my funds have been returned I want to close the account.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: My wife and I saw that Sun Trust Bank was running a promotion (Aug 3 to Oct 12, 2015). The promotion was, earn $200 for opening a Essential Checking Account with a requirement of having a $500 or more Direct Deposit made monthly to the account.

I decided to open this checking account in my name. The bank representative put in all my information including the advertisement promotion code I presented. The account was successfully opened that day, 8/24/2015. The

Promotion Bonus was to be put into my account shortly after I met the Direct Deposit requirement which I met the following month (and continue to meet). The bonus was never put into my account.

At the same time my wife also took advantage of the same promotion by opening a Select Checking Account with a bonus of $100 (with a different promotion code) payable after her Direct Deposit was made. She received her bonus shortly after her Direct Deposit was made as promised

When I questioned the bank as to where my $200 bonus was they said the offer was limited to one account per household.

Here are my issues:

1. I/we were assured that because the promotion code(s) and our pertinent information was acknowleged by the bank system that we met all requirements for opening the accounts with the associated bonus pending the Direct Deposits which were satisfied the following month.

2. No where on the advertisement or promotional paperwork did it declare 'one account per household' nor were we told that at signup. These are two seperate and distinct accounts.

3. Notice that on top of everything else, they decided to award the lesser of the two bonus. That's just poor show...

4. I have Sun Trust documentation from 8/24/2015 (account opening date) stating that I have qualified and been successfully enrolled into the $200 bonus offer.

5. I received no verbal or written information declaring one account per household. The bank should make that clear before accounts are opened.Desired Settlement: As a customer retention and good faith gesture, I believe Sun Trust should award me the $200 checking bonus as promised/declared by their promotional material and the successful generation of my account via the promotion.

Business

Response:

Re: Select Checking Account ending in [redacted] Revdex.com (Revdex.com) Case 11079125 Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the reward for Sun Trust's 2015 Checking Offer. I appreciate the opportunity to respond. SunTrust strives to provide exceptional service with each and every client interaction and we understand that we did not meet these expectations in this situation. For that we apologize. The information you provided helps us to know where emphasis for future training and process improvement efforts should be placed. We learn how and where we can improve from clients like you, taking the time to share your experiences. Our records reflect that your above referenced account was enrolled for the offer on August 22, 2015. I understand you were advised because the offer was limited to one per household; you did not receive the reward . I had your concerns reviewed again and was informed that as disclosed in the Terms and Conditions (copy enclosed}, the offer is limited to one per household. Therefore, because the reward was paid to Ms. [redacted], you will not receive the reward. Mr. [redacted], although this may not be the answer you expected, I hope that the information provided is helpful to you. Should yo_u have any additional questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch. A representative will be glad to assist you. Sincerely, Diane E[redacted] Assistant Vice President Client Advocacy Office

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 11079125, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

To: Diane EvansCC: Emilee StevensFrom: Robert [redacted]Subject: Unfavorable result from #11079125 complaintDear Diane E[redacted]: Thank you for your attention and correspondence regarding my complaint.Regretfully I do not agree with your decision to exclude me from the Q3 offer and this is why. You stated that the information I provided will help Sun Trust understand and put future emphasis on training. Your making my point exactly. You haverecognized that there is a training issue here and I totally agree. At signing Iwas provided only page one of three detailing the "Sun Trust Q3 Checking Offer" By invitation I visited Branch Manager Debbie G[redacted] (Feb 2/25/16) and discussed thismix up and she assured me that she would request a re-open of this complaint given the conversation and documentation I provided to her in the branch . Bottom line, I was never (verbaly or in writing) informed nor shown the"1 account per household restriction" until I spoke with Ms. G[redacted]. frankly, had thisbeen corresponded to us we would have certainly chosen a different option. Isn't it clear that if this was not an internal training soft spot, I would have chosen the $200 account from the jump? Does it make sense that we would elect the lessor offer amount? Doesn't the bank administer the requirements/exclusions and pass this information on tothe customer? I ask you to put yourself in my place and object fully think about a fair resolution. What remains outstanding from Sun Trust: Given the circumstances I feel I should, under an exception, receive the $200 dollars as promised (given I met all the requirements) the day I opened the account alongwith being given paperwork from the 'Sun Trust Q3 Checking Offer' stating a "successful account opening" document. In closing, I so want to keep my $31,000 + in my Sun Trust savings and checking accounts.Sincerely,[redacted]Complaint # [redacted]Tel: [redacted]

Review: I open an account with SunTrust bank for a 200 dollar promotion. The bank told me that I did not meet the deposit requirements, but I made the requirements as required in January. I called to have the issue investigated, and was told that I did meet the requirements and that I will receive my 200 dollar promotion by the beginning of February. After not receiving the reward, I contacted SunTrust again to only have the representative tell me that in the notes it said that I will receive the promotional value by the end of March. I contacted SunTrust again March 18, 2016, and I was told that there is a conflict in the research and that more time is need for an investigation. I feel like this is not fair, and it is misleading for a business to say yes, and then say no.Desired Settlement: I will like a corporate officer to contact me about the matter, and I will like my 200 dollar reward for meeting the requirements as stated by SunTrust.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was re~elved. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Suntrust has not attempted to return my call. I contacted Suntrust regards to the case but I have yet to have a phone call, email, or personnel message sent via online banking. I do not consider this case close, and I am stilling waiting on a resolution from SunTrust.

Review: When signing up for my Suntrust account the Banker at my local branch informed me that there would be no overdraft charges at all on the account. I experienced two overdraft fees on the same day that included one charge that I did not authorize. Suntrust refused to dispute the charge with the merchant and refused to refund the overdraft fee. The manager that I spoke to at the corporate level told me to choose a different bank if I didn't like their policies. I was told false information at a local level and refused help at a corporate level.Desired Settlement: Either they dispute the charge or refund the overdraft fee for the charge that I did not authorize.

Business

Response:

SunTrust haa responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

SunTrust was unable and unwilling to assist in verifying a check issued by another financial institution. Each time I called for assistance I was told to call another number. Even when I provided the contact information to obtain verification the service representative refused to assist me. Poor customer service.

Review: I am negative 250 dollars in my bank account and it is 100% fees. Nothing gets paid and I am to the point where I can not even make the account current because I keep getting fees. I am in the process of changing direct deposits and I am ashamed of myself for ever getting involved in this bank. I assumed since it was a smaller bank they would be more people related. My biggest frustration is the extended overdraft fee. There is no warning, even [redacted] sends me a warning before I get a fee. I am beyond frusteratedDesired Settlement: Refund of fees so that I can catch back up.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: Was contacted by SunTrust Card Services, security on 11/16/2014 about fraudulent charges made to personnel credit card. While talking to customer services additional charges continued to get applied on credit card even after we had requested on hold on account. Stayed on the phone almost 2 hours.

Filed both police report and fraud reports on 11/17/2014. Walked into local branch of SunTrust Bank and customer services faxed paperwork to [redacted] office / Credit Card services. Bank customer services had conversation with credit card department and we were advised the charges would be removed from the account by 11/23/2014.Desired Settlement: As of 11/27/2014 SunTrust has made no attempt to reconcile this account and we need the fraudulent charges dropped in accordance with The Fair Credit Billing Act ([redacted]).

Business

Response:

Re: Revdex.com complaint #[redacted]SunTrust has responded to our client but cannot share theresponse with the Revdex.com as no signed third party authorization was received.Please close this case in your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: My problem with Suntrust bank is simple. The way they post transactions that causes these unnecessary overdraft fees and extended overdraft fees. They do not post my transactions as they come in. They post them largest to smallest which cause them to be able to charge more fees instead of it being just one fee. I dislike this bank. I would not advise anyone to get an account with Suntrust banks This bank is a ripoff. They only allow 1 refund in a year time even if the error was there fought. I am a hard working single mother of 2 little children and to have a back that takes [redacted] in fees when it should have only been one fee of $[redacted] for one transaction that would have cause my account to go into an overdraft stat, but because they don't post the transaction as they come it I get charged [redacted] in fees at a time. It does not make any since based on the amount of money that has been direct deposit as well as cash deposits into my accounts for me to have accumulated $[redacted] worth of fees from 06/2014-12/31/2014. This is a ripoff. I have only had my account opens since 05/2014. The amount of money they take from consumers in fees in a 6 month time period is ridiculous. I should be allowed to file this amount on my taxes. There should be a law or something against being able to charge consumers this amount in fees when they direct deposit. Its like they know your check will be deposit in 1 or 2 days. So they process all the transactions right before the check deposit so you will accumulate these fees and then they can just take the fees out the check before they post the check to the account. This is a RIP OFF. RIP OFF.Desired Settlement: I want at least half this money to be refunded back to me . If your were to look at my account you will see all the deposits that has been made to my account in these 6 months. There is no way I should been charged this amount of money in a six month time frame in fees alone $[redacted]. My checks that were deposited every 2 weeks from my day job alone was $[redacted] . Not to mention my part time business of medical billing was $[redacted] every 2 weeks. I want a refund of at least half the money that was taken from me in this 6 month time frame.

Business

Response:

Re: Revdex.com complaint #[redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,