SunTrust Bank

Review: I have asked Suntrust 5 times to stop sending my bank statement in the mail, they keep sending it. I have also asked them to stop sending me my balance on my website, they keep sending it. I have begged Suntrust to take all of my addresses off my accounts at Suntrust and they refuse. I had all my credit cards stolen and ruined me financially. I want all my addresses off my account so this will not happen again. Thank you.Desired Settlement: I would like to have all addresses, email addresses and phone numbers off of my account. I will keep in contact with the bank on the status of my funds. I do not want any bank statements mailed to me. I am contacting the Revdex.com because I have asked Suntrust several times to do this and they refuse.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I filed a debit card fraud claim with the Suntrust Bank Enterprise Fraud Management [redacted]. My wallet was stolen and my debit card used illegally. I have been given the run aroung by several of their fraud specialists and am told something different everyday. I filed a police report for this matter and a rebuttal form to no avail. They told me they would not honor my claim and did little to no investigation for my claim. I am out almost $800 dollars now. They said it is my word against theirs and that the bank always wins. I cannot file a complaint with the Consumer Protection Agency because of the government shutdown.Desired Settlement: I would like to be reimbursed in full by Suntrust bank for the illegal charges that were accrued.

Business

Response:

SunTrust has responded to our client but cannot share the reponse with the Revdex.com as no signed third party authorization was received.

Review: Suntrust has continuously held deposits (direct deposits) from our payroll to incur more overdraft fees. There is no consistency in the date of direct deposits and it appears this is done to collect overdraft fees. This has totally thrown off our balance and hurt my family in the process.Desired Settlement: Although I am aware of many fees, and some are legitimate- they should try to help people instead of assisting in watching them drown. I would like to see them return a substantial amount of the fees incurred because they are inconsistent.

Business

Response:

Re: Revdex.com complaint # [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed Third Party authorization was received.

Please close this case on your records.

Review: SunTrust Bank's deceptive practices concerning transaction processing. To date, incurred $144.00 in NSF fees while maintaining positive balance. Advised by [redacted] and [redacted] (via [redacted]) that pending transactions cause NSF and balance irrelevant.

Spoke with Diana [redacted], Suwanee Branch, who advised pending transactions DO NOT cause NSF; instead, she advised that NSF charges accrued as the result of how the bank processes/vendor submits transaction. Stating that the bank pays highest balance item first.

Nonetheless, both explanations differ from the SunTrust App and screen shown to me by Ms. [redacted]. As shown in screenshots, to be [redacted], the account indicates a positive balance; even when first to NSFs were withdrawn. Ms. [redacted]'s explanation for the differences was due to transactions changing in real time and SunTrust App information is NOT ACCURATE. Suggesting I maintain a register for accuracy.Desired Settlement: I am simply hoping to have the charges in the amount of $144.00 reversed and an accurate source (mobile device or online) to view actual account activity. SunTrust App should be removed or updated, if it is not providing accurate information.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Suntrust has charged my account $190.00 in overdraft fees on items that were only taken out while the account balance was still positive. When I spoke with them, they stated that it was because a larger bill was authorized so it took that money first. Then several smaller charges were assessed fees in the amount of $108.00 and another $72.00. The larger bill they are referring too is actually still pending and they stated it will assess another fee once it posts, although the lady said it came out first which is what caused the smaller charges to overdraft the account. This has happened numerous times to me on my account and they are stealing money from me. They stated that because they have refunded excessive fees in the past, they are not able to now. My account balance was in the positive when the money was spent on everything except a $49.09 and a $99.00 bill that hit the account. Only those two charges should assess the overdraft fees. After the supervisor that I spoke to stated that the $49.09 charge had been paid on 01/12/2015, she then stated it wasn't paid and will still assess more fees once it is paid. All of these charges are showing on my account as already taken out of my balance, therefore I should not be punished because the bank is changing the dates in which they are paid. My account showed that it was paid and then two days later it shows it as pending.Desired Settlement: I want all of my fees refunded except the two fees that will be owed from the $49.09 and the $99.00 charges. The rest is outrageous and is stealing from me.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.comas no signed third party authorization was received. Please close this case on your records.

Review: I got charged for an overdraft fee when my account was not in the negative or in danger of being in the negative.Desired Settlement: Refund of overdraft fee.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[SunTrust's letter indicates that they have contacted me about the issue. They have not contacted me about the issue. So it is still not resolved.]

Regards,

Review: On July 20th, I, [redacted] opened an new account with SunTrust (account ending in *1633 after previously establishing a relationship with them prior to 2010. From 2010-2014, I was overseas and had documentation to coincide due to the military. I had a case of identity theft in 2013 that Bank Of America is processing; and I gave SunTrust full disclosure of the situation and documentation (I even have police report). Yet, on July 21st, SunTrust Bank closes my account due to the Bank Of America situation despite the documentation I have on hand. I want to be a SunTrust customer as I was in the past; I am NOT a fraudulent person, and I make nearly 100,000 a year! I am well qualified to be apart of the SunTrust family and I would like for SunTrust to resolve this issue as I am willing to work with them if they are able to have empathy on this situation and understand there is more than what a "third party" is telling them!Desired Settlement: Reopen account or new account.

Business

Response:

Thank you for sending the authorization for release if

information. SunTrust responded to our client by telephone.In our conversation with the client we discussed the

following:The client opened his account on July 20, 2015 and SunTrust

closed his account on July 21, 2015. During the review process a business

decision to close this account.We suggested he contact the Early Warning System (EWS) at

[redacted] for additional information. The client told us he had already done

so and was not satisfied with their response.We apologized and told him that we will not be able to open

an account for him at this time.

Review: On December 9, 2014, around 6:30pm, I returned an item to [redacted] and my account was credited $53.61. After leaving the store I checked my account balance and saw the credit reflected with my available balance being $60 and some change. Later that night, I made a $40.00 withdrawal. On December 10, 2014 my checking account reflected an overdraft fee $36.00 and I called Suntrust Customer Service at 1-800-786-8787 to inquire why. The first representative told me it was because of a transaction made on December 8, 2014 for $149.91 and I told her that was not correct because after the transaction was made on December 8th, I checked my balance and it was deducted from my available balance. Then she she asked me to hold so that she could further review my account. About 5 minutes later another representative answered as if it was my first time calling in. The first girl put me back into to call que,to start all over because she couldn't determine why the fee was assessed to my account. So, I start over with the new Rep and she told me it was because of a transaction that I made on December 5, 2014 for $6.44 and told her that was not correct because the transaction reflected on my account the same day of the purchase and my available balance was adjusted at that time. She put me on hold and came back and said it was because of the $40.00 withdrawal and I told her that I returned an item and reviewed my balance prior to the withdrawal and she agrees stating she see that my account was credited prior to me making the withdrawal. Then she tells me that Suntrust Bank balances are sometime inaccurate and ask me to hold. She then comes back and tell me it's because of the withdrawal and the $149.91 transaction made on December 8th. Then I asked for a supervisor because I had been on the phone for 1 hour at this point being provided inaccurate information regarding my account, but as the supervisor came on line my cell phone died. I work in a call center, so my best method of contact is email [redacted] or you can leave me a voice mail [redacted] and I can call back during my breaks or lunch.Desired Settlement: I want the $36.00 overdraft fee removed from my account because my online account balance was checked prior to the multiple transactions that the representatives advised it is being assessed in reference to.

Business

Response:

Re: Revdex.com complaint 10342444We responded to Ms. [redacted] complaint by telephone. Ms. [redacted] called SunTrust Banks, Inc. to dispute an overdraft fee ($36.00) charged to her account. She was given incorrect information regarding the reason for the overdraft fee.We spoke with Ms. [redacted] and discussed the posting order of her debits that caused the late fee ($36.00) to be charged to her account. Since the late fee was charged to her account she had been assessed three additional overdraft fees totaling $144 to her account. As a courtesy we refunded four overdraft fees totaling $144 to her account. We apologize for the incorrect information she received. Ms. [redacted] was glad we refunded all the overdraft fees.

Review: ON NOVEMBER 15th 2013, WE WENT TO A SUNTRUST BANK BRANCH LOCATED AT [redacted], AT 10.45 AM AND HAVE [redacted], A PERSONAL BANKER, REQUEST TO CLOSE OUR BUSINESS ACCOUNTS WITH SUNTRUST, SINCE WE HAVE MOVED FROM [redacted] TO[redacted], AND OUR BUSINESS DID NOT EXIST ANYMORE SINCE SETEMBER 2013. SHE WORK ON CLOSING OUR BUSINESS ACCOUNTS, AND SAYD THAT ONLY ONE ACCOUNT HAS A BALANCE, THAT WAS $ 31.46 AND THE OTHER WAS AT ZERO BALANCE. SHE DID ALL THE WORK AT HER COMPUTER, AND SAYS THAT THE ACCOUNTS WAS CLOSED, AND WE HAVE NOTHING ELSE TO DO IT. WE, AT THAT POIT HAVE NO MORE ACCESS TO THE ACCOUNTS, SINCE SHE CLOSED THE ACCOUNTS AND THE INTERNET ACESS WAS IMEDIATLY REMOVED. NOW, AFETER ALL THOSE MONTHS, WE GOT A LETTER FROM A COLLECTION CO. SHOWING, THAT ONE OF THE ACCOUNTS WAS NEVER CLOSED, AND THEY ARE CHARGING US A $20.00 MONTHLY FEE, PLUS A $150.00 CREDIT CARD RENEWED, THAT WE DONT HAVE ANYMORE SINCE NOVEMBER. WE WENT BAK TO THE BRANCH WHEN WE GOT THE LETTER AND SHE SAYS THAT IT IS NOTHING THAT SHE CAN DO NOW. WE HAVE TO DEAL WITH THE COLLECTION CO.

I WHENT BACK MYSELF TODAY, SINCE SHE DIDNT RECONIZE ME ANYMORE, AND GET A COPY OF MY CLOSING DATE WITH HER, WITH A HAVE IN MY HANDS, WERE SHE SHOLD ME THAT SHE, NEVER CLOSE THE SECOND ACCOUNT AS SHE SAID SHE DID, AND THERE IS WHY WE WERE SEND TO COLLECTION. NOT THAT I HAVE ALL THIS INFORMATION, AND HER INFORMATION, I COLLECT ALL DATES AND TIME, AND REPORTING THIS TO YOU SO THEY CAN CORRECT THEIR MISTAKE, AND REMOVE THIS COLLECTION FROM OUR PREVIOUS BUSINESS. WE ARE YET THER CUSTOMER IN OUR PERSONAL ACCOUNT, AND HAS BEEN THEIR CUSTOMERS FOR YEARS ON OUR BUSINESS AND NEVER HAVE THIS PROBLEM WITH ANY BANK BEFORE. BUT SHE REFUSE TO RESOLVE AN ISSUE THAT SHE HAS CREATED. THE TWO BANK ACCOUNTS THAT WE HAVE AS A BUSINESS WAS

FIRST ACCOUNT, ACCOUNT NUMBER [redacted], WITH WAS CLOSED, AND THE SECOND ACCOUNT WAS [redacted], THAT SHE SAYS SHE CLOSED, BUT SHE FORGOT AND NEVER DID, WITH WE ARE GETTING CHARGE NOW FOR COLLECTIONS.

THE COLLECTION CO. IT IS CALLED CBCS AND THEIR ADRESS IS [redacted] OUR CBCS ACCOUNT CREATED FOR THIS COLLECTION IT IS [redacted] THEIR PHONE NUMBER IS [redacted] AND THE SUNTRUST BRANCH IN [redacted], WERE WE CLOSED THE ACCOUNT PHONE NUMBER IS 954-4184994

IF YOU NEED ANY MORE INFORMATION PLEASE FELL FREE TO CONTACT US AT [redacted] MY HUSBAND, [redacted], HANDLE ALL OF OUR BUSINESS, SO HE IS AUTORIZE TO SPEAK IN MY BEHALF.

THANK YOU SO MUCH

I WILL BE WAITING TO HERE FROM SOMEONE WHO CAN TAKE CARE OF THIS [redacted]Desired Settlement: WE WANT THIS COLLECTION TO BE REMOVED FROM OUR BUSINESS AND CANCELL SINCE THIS WAS AN EMPLOYEE MISTAKE, WHO WAS REQUESTED TO CLOSE THE ACCOUNT AND FORGOT TO DO HER JOB FOR COMPLETE. SHE ONLY DID HALF OF IT, AND TOLD US, THAT IT WAS ALL DONE.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I deposited a check on 4/7/2014 in my Suntrust small business account. The check was for a deposit on a rental house. I did not rent to the check writer and wanted to refund him this money. I called Suntrust on 4/10/14 to see if the funds had cleared his bank before I gave him the deposit back. I was assured the check had cleared and the funds were available. I withdrew the funds from my account and retuned them to the prospective tenant. The check in question was returned later that day and I am now out $250.00. I called Suntrust, they pulled and listened to the tape. [redacted] of the Client Advocacy Team in [redacted] called me back and said they did tell me the check had cleared and that I was given misinformation but they are not responsible and do not have to refund my money because of something written in the account application. She verified that it does not matter what customer services tells you on the phone they do not have to give back the funds.Desired Settlement: Because I was given misinformation by my bank, Suntrust, I would like for Suntrust to take responsibility and refund the $250.00 to my account and waive any fees associated with the returned check.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I recently opened a checking and savings account with Suntrust bank. Shortly afterward I contacted the bank to inform them I needed information on transferring funds from my exsisting bank of america account into my new suntrust bank account as I am approx. 60 miles away from the nearest branch and needed means to deposti money immediately so that I may use the account. I recieved information from the customer service rep and requested a transfer from my [redacted] account into suntrust. As I have had my [redacted] account for over 11 years I am very versed in the processing time with this bank and know that the processing time for a transfer is 48 hours. I waited the 48 hours an began to use the card. I was later notified that the banking information I used for the transfer was incorrect and all of the debits were overdrafting my suntrust account. The customer service rep gave me bad bank info! I called back to explain and ask that the fees be reveresed and no one would help me. In fact after asking for a manager I was hung up on!Desired Settlement: I would like a refund of all of the overdraft fees in the amount of $180

Business

Response:

This letter is in reference to your concerns that were

forwarded to the Client Advocacy Team. Thank you for providing us the

opportunity to research and respond, however we need more information to

proceed.I have attempted to reach you by telephone several times,

but have been unsuccessful. If you would like to speak with me regarding this

matter, please call [redacted], if you are unable to reach me please leave a

message with your number and the best time to call.I look forward to speaking with you, Thank you for banking

with SunTrust.Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As a part of my issue is not receiving valid information by way of telephone, I have sent SunTrust bank a letter asking to correspond with me via email or U.S. Mail to discuss. I have not received a response

Regards,

Review: First the location it happened at is not listed..it is

[redacted] #[redacted]

On Sunday 10/20/13 at approx 6:40pm I depostitted $[redacted] cash into the [redacted]. It did not show when I looked the next day and called. I was told there was no deposit. I looked for my receipt and lost it. I went in person and started a formal dispute. I was told it would take up to 10 business days. While this was being investigated they hit me with $[redacted] in overdraft fees. I looked this morning and they must have found my $[redacted] as it posted; but the overdraft fees are still showing. I called them to see why. They stated the process was not yet completed. I said this is bull as when they drop the money they should have had it all figured out and remove the fees so I can use what cash I do have in there. They told me it may be a few more business days. This is now going to effect my driect deposit as that will clear the fees and take my cash. This doesn't seem right or fair as it was there fault their [redacted] messed up not mine. Why am I being punished?Desired Settlement: I want the fees refunded or taken off my account immediately.

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding an [redacted] deposit that was not credited to your account in a timely manner and the overdraft fees associated with this issue. We appreciate the opportunity to respond.

Our records show that, on October 21, 2013, you informed us a $[redacted] deposit made on October 20, 2013 by [redacted], the joint accountholder on the above checking account, was not credited to the account. A claim, case [redacted] was established on that date, and you were advised that, after researching your claim, a decision would be made within 10 business days. In addition, you completed and returned the Cardholder Statement Of Dispute Item form, and we began our investigation. On October 31, 2013, your account was issued temporary credit of $[redacted] until the investigation was completed. A letter copy was sent to [redacted] address of record to advise him of the credit.

On November 5, 2013, our investigation was complete, and the claim was honored. [redacted] was sent correspondence on that day to inform him of our decision. The temporary $[redacted] credit became final and assessed fees do to this issue were credited to the account ($[redacted] for overdraft fees and $[redacted] for a returned item fee). In addition, the $[redacted] extended overdraft fee was refunded today. These refunds totaling $[redacted] will reflect on your next statement.

SunTrust strives to provide all of our clients with first rate service, and we apologize for any inconvenience you experienced. Your comments are import to us and were forwarded to the appropriate management area.

[redacted], we trust this information is helpful to you. If you have any questions about your account, please don't hesitate to contact us via your Online Banking profile, call us at [redacted] or visit your local SunTrust branch. A representative will be glad to assist you. Thank you for banking with SunTrust.

Sincerely,

Officer Executive Services

Review: I recently mobile deposited 2 checks. Each check was returned for insufficient funds. Suntrust then started proceedings to close my account without even notifying me. It is not my fault that the woman I had trusted to pay me gave me rubber checks. My problem is now my direct deposit and other money that is supposed to go there I cannot access and have to wait until it bounces back to my employer which is going to cause me to be late on my rent and other bills. To me this is unacceptable. I should have been notified that this action was taking place do to no fault of my own. I had no way of knowing that she had given me bad checks to deposit. None of the funds were used and on top of that Suntrust got their fee for the checks that didn't clear. At least send me and email or call me to let me know that this action is being pondered. I am completely messed up due to this abrupt action.Desired Settlement: I would like to have my account reopened and the money for my late fees at my apartment paid. It is not fair that they don't have to contact me when I have things tied into that account.

Business

Response:

Response mailed to above client on July 15,2013

Review: I have been a customer with Sun Trust for a couple of months. Last year I made some changes in order to complete graduate school. In August when I opened the account I began working for as a contractor. As a new contractor there was a period of time where I had to ramp up my cases, and was not making money. During that time, things got difficult and my account became over drawn due to automated bill payments that were set up previously. Currently, my account is overdrawn and I want to make my account current, however the fees accessed on my account makes it impossible to payoff right now. I Have enjoyed banking with SunTrust Bank, and I would like to keep this relationship. My account is currently overdrawn by $700, of which $360 is overdrawn fees.Desired Settlement: As a struggling consumer, I would like the courtesy of having NSF fees reversed. I take ownership of the payments of bills being processed, however this would be a great help in order for me to keep my account open. Fees totaling roughly $360.00

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. · Please close this case on your records.

Review: Suntrust was offering a $300 promotion for opening a checking account and doing direct deposit. I heard about this promotion and called the bank and directly asked if I and my family member could apply for it. I was told yes. We both went in person to the bank, and applied together with the same banker. I referred to the promotion and asked for both of us to be signed up for the promotion. I was told this was okay.

I called in after several months because the promotion wasn't credited. I was THEN told that this promotion was only 1 per household. I claim that this is a bait and switch because I talked to and asked two Suntrust bankers whether I and my family member could apply for this promotion, and they said yes. Furthermore, the same banker processed both applications and never mentioned the one per household rule, when he could have done so when we gave him our information.

I did not receive this promotion via a letter, so I relied on the words of the Suntrust representatives, who gave inaccurate information. I have written a letter to the Office of the President, and have not received a reply or acknowledgment even though it's been over 3 weeks.Desired Settlement: Honor the promotion as it was stated to me over the phone and in person by the Suntrust bankers.

Business

Response:

Dear Ms. [redacted]: We have received and reviewed your correspondence foiwarded to us from the Revdex.com regarding the $300 promotional deposit for your above referenced account. We appreciate the opportunity to respond. The promotion you referenced was an In-Store-only offer, and all qualifying criteria and requirements had to be met in order to earn the reward. The criteria and requirements were published and displayed in the branch during the promotion which included language regarding the limit of one reward per household. Our records show that another member of your household applied for and received the offer prior to you. Therefore, we regret that we are unable to give the same reward to you. You also mention that you had written to SunTrust's Office of the President but had received no response. Our records indicate that a representative from that office left voicemails for you at [redacted] on May 11 and May 12, 2015. After receiving no return call, the representative mailed a letter to the address above requesting that you call him for information. Ms. Huang, we hope the information contained in this letter will alleviate any further concerns. If you have any questions please don't hesitate to call 800.SUNTRUST (800. 786.8787) or visit any SunTrust branch. Our representatives will be glad to help you. Thank you for banking with SunTrust. Sincerely, [redacted] Officer Client Advocacy Team

Review: On 5/28/2013 I notice there was a large amount deducted from my account in amount of $548.48 on 2/28/2013. I've call the company which is what suntrust bank has instructed me to do and I did and it goes to a personnal cell phone which the voicemail is full. I made the claim on 5/28/2013 and have not receive a letter, I called and spoke to [redacted] on 6/13/13 who told me it was denied by [redacted] because the same company deducted $120.00 out my account in dec*2012. I dont remember this company in dec*2012 BUT I am 100% sure that I did not use my debit card in feb for a $548.48 transaction. I ask [redacted] if they has a receipt from this company and she said no not by the claim it does not look like it. I need this account further investigated because this amount was not authorized by me and I have not authorized anyone to use my card.Desired Settlement: Since I did not make this transaction or an get in contact with the said company I need the funds that were fraudly place on my debit card replace.

Business

Response:

Dear Ms. [redacted]:

We have received and reviewed the correspondence that was forwarded to our office from the Revdex.com regarding a $548.48 debit from your above referenced account on February 28, 2013. We appreciate the opportunity to respond to this matter.

According to our records, on May 28, 2013, Case [redacted] was established for your benefit since you stated that the merchant [redacted]. United debited your account fraudulently. During our review of the case, we determined that you previously conducted the following undisputed transactions with the merchant:

-December 8, 2011 $143.78

-March 2, 2012 $90.53

-March 2, 2012 $26.63

-October 26, 2012 $26.63

-December 12, 2012 $120.00

Enclosed is a copy of the June 6, 2013 letter we sent to you denying your claim.

Our notes further state that you recalled doing business with the merchant and tried to reconcile the mattter with them. Should you wish to submit a rebuttal to our response, please call our Fraud Assistance Center at [redacted].

Ms. [redacted], if you have any other questions, please do not hesitate to visit any of our convenient offices or call us at [redacted] ([redacted]). A representative will gladly help you.

Sincerely,

Officer

Executive Services

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I sent a revised appeal to suntrust stating I google the company and drove by their store on 6/13/2014 and realized I have done business with them before and spoke to the owner [redacted] and I advised him that they took over 500.00 out my account in feb and I was not there in feb 2013. last time I was there was in dec when my phone screen cracked and I went to get it fixed. I asked for a receipt or something showing where I did that transaction and [redacted] the owner said he did not have that and contact my bank. I never authorize that company to take money out of my account in feb 2013 that was done without my authoriztion and I did not agree to that transaction because it was not done by me. I have not given anyone perrmision to use my card.

Review: IMade cash deposits at the ATM at SunTrust because it is available right away.my first problem was 2 deposits in the middle of september, one for $200 and one for$300. The deposit for $300 didn't show up on my account. I called customer service and was told they located the money and no overdraft fees would be charged since it was their error but overdraft fees were charged. The next week my wife made 2 deposits $300 and $400, but the second one just showed $200. I made some payments and had overdraft fees of course since the the deposit amount was incorrect . the following week my wife deposited $500 cash on Saturday. I made a payment that same night and had an overdraft fee for $108. I made another purchase and was charged another overdraft fee. From there it was multiple overdraft fees. 10.10.14 I called customer service and there answer was you have insufficient funds. I went to my local branch Saturday and I explained to rep the problem and she printed an account transaction copy and said she seen what I was talking about and would have the manager call Tuesday since Monday was a holiday but no one called. I checked my account Friday and Sunday and the transaction dates had been changed.they say I owe $553 to cover everything. I paid $500 already because I don't want to mess up my credit still owing $53 when they didn't record all my deposits making my account short and unable to cover my transactions and building up overdraft fees. I have been banking with them for 9 years and never had any major issues. When they closed the branch I used to always use I had to use another location which is when all this started. The other branch cash deposited at the atm was always available right away.thanks for your timeDesired Settlement: Review transaction dates and deposits, find where my missing deposits went, and take away overdraft fees since I should have had money there.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: Suntrust is using deceptive banking practices to strong arm small buisnesses into paying fees that they should not be charged. They truly are hiding behind policies to extort money from people who switch to another bank due to their poor service and high fees. There deceptive practices continue through their credit card department. I signed up for credit card processing through them and leased a machine to do it through them. After I fufilled the terms of their contract for the processing I switched services. I contacted Suntrust to see where to return the machine and was informed that the lease agreement was with another company. When I contacted the other company they told me that I still had eleven payments to make on the contract and that my term for them was 48 monthes even though my term for suntrust was already satisfied. I am sure this was disclosed somewhere in small print but I actually trusted the rep from suntrust and did not read everything. They also charged my over 200 dollars in overdraft fees in an account that was supposed to be closed.Desired Settlement: I would like them to give me a letter of satisfaction about the lease agreement on the credit card processing machine and examine the last 5 dasy of activity on my buisness acoount and refund the overdraft fees they charged after I closed the account and refund what charges I was forced to pay. I also would like a written apology from the merchant services who mislead me into signing up for this bogus lease agreeement.

Business

Response:

Response mailed to client on June 17,2013

Review: Without warning yesterday, Suntrust cut off my debit card leaving me with no money to pay for the cart of groceries I was trying to purchase (I had the extreme embarrassment of being repeatedly denied at checkout throughout my claims that I really did have the money). I also had no gas, a three year old and a two year old with me and no one to get home. I am also pregnant and had just finished a ten hour shift at work. We waited for him for hours and I couldn't even buy my kids a drink. additionally while sobbing on the phone to suntrust and asking if my debit card could be expedited at suntrusts expense, I was told no that the expedited service made absolutely no difference to the time I would get the new card. We have a vacation this weekend and no card to ensure we can access our funds. I didn't receive any phone call from Suntrust to warn me that they were cutting off my card, had no voicemail or secure message. Had I known I would have been able to prepare and not be in the stressful embarrassing situation that I was while money was sitting unaccessible in my account.

Further to this, last week, a month ago I had to order a new debit card last month. I had an account with a company who weren't able to charge in advance for that month and were calling for the new card information. We told them to cancel since we barely used the membership and never went again. They confirmed and stopped calling. We did not provide the new card. Then last week they took double membership fees for this month and last month. I called them and asked they why it wasn't cancelled and how they were able to charge our new card. They confirmed the last four digits and told us the bank provided it to them. I immediately called suntrust to inquire why they would provide details of a card I had not authorized and was lied to by the customer service rep who said I gave them my account number when setting up the account. I argued that I never do this, and that's not what the company said they clearly charged the card and if I did use my account number they would have been able to charge last month and not double this month. I suggested Suntrust should resolve this but he insisted I gave the company my account number blatanly lying to me. Which also makes me wonder how secure my account is and If suntrust gave my account number also???

I am tired of Suntrusts antics and overwhelmed by the possibility that they can cut off my phone without any warning to me whatever and leave me in such a vulnerable situation.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I purchased a vehicle at [redacted] in Columbia, SC and the lender was Suntrust bank in Nashville, TN. At the time of purchase, the purchase price was $28,780.91 at a 10.95 APR. Since purchasing the vehicle Suntrust bank has been charging me $533.00 a month and also including a $8.38 per day charge to the loan as an interest charge that was undisclosed at time of purchase. I have tried to reason with the company and even tried to refinance through them however, they will not allow me to refinance because they claim that the additional $8.38 per day charge on their part will cause the payoff to not have enough funds to be able to refinance with their institution. Since purchasing the vehicle 4 months ago, I have paid $2,132 but my balance owed is $28,376.31 which only reflects approximately $400.00 has been paid to the loan.Desired Settlement: The only outcome that I would feel is acceptable is either stop charging me the additional $8.38 per day and allow me to refinance at a lower rate with a more realistic amount being charged.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.