SunTrust Bank

Review: I was notified of a missed payment and the proper proof was sent to prove the payments were made. I was given the run around on my account and transferred to 4 different people on more than 1 occasion. I was told the problem was fixed but it was never fixed so I again had to contact Suntrust and hope that they fix my problems. They are giving out the wrong info on payments being missed and everytime the proof of cashed check is sent they change. I'm not being reported to the 3 credit monitoring bureaus and when I said something to the representative from Suntrust I was informed that it was my own fault and I would have to deal with it myself. This is ridiculous. I work at a bank and I know this is not how they work. If proof of payment is shown we contact the credit monitoring people to let them know of the correction. Every time I am told of a different month of the "supposed" missed payment proof is sent over and I'm still dealing with this. The customer service is ridiculous and I'm tired of dealing with this. Proof has been sent and proof was recieved at Suntrust but my account was never fixed.Desired Settlement: I want my account fixed, charges corrected(late fees and raised minimum amt due), and for suntrust to notify the 3 credit monitoring bureaus that I did not miss a payment and fix it.

Business

Response:

Review: I bought a new car in November and Suntrust Bank is the one who financed it. A few weeks later they called trying to sell their other services, I advised the rep that I wanted to go in a branch to talk about it in more detail so I set up an appointment. Unfortunatley, I was unable to make that appointment and had to cancel. After weeks of investigating a credit on my [redacted] credit card, I found that Suntrust Bank opened up a credit card in my name and processed a balance transfer. I never authorized this account to be open let alone the transaction to take place. I have been trying to get this issue resolved for almost 3 months now. I have spoken to about 12 different people at this point, nobody ever calls me back, I have to keep calling. They have just told me they have finished their investigation because they were told by the customer service rep that I authorized the credit card to be open and the balance transfer. I in no way authorized this and I am at a loss as to what to do at this point, their customer service has been horrible, and the way that they investigated seems strange to me just to say because the customer service rep said I authorized it we are closing the investigation. I asked for proof, I asked them to pull phone calls and I showed them the emails I had between me and the initial person that called trying to sell other services but they have not been able to provide this proof. I told them from the beginning to get their money back from [redacted] because I did not autorize it and I did not think that I should have to pay them. So at this point I am very concerned about my credit as well because it looks like I have an account open that I havent paid on. I have worked hard to build good credit and if this in any way hurts my credit I am going to be ver upset.Desired Settlement: I want a thourough investigation done on this account being opened in my name with a balance transfer. I would also like to see any credit issues that have been reported cleared up since this is in no way my fault. I have really tried to get this cleared up through the bank itself but they are not cooperation and I just dont know what else to do.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no authorization form was received.

Please close this case on your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not sure what the reply means, it says it was resolved but they could not provide the resolution. This issue has still not been resolved by Suntrust so I'm not sure why they are trying to get this closed out.

Regards,

Review: I deposited about $1050.00 cash into the ATM because the bank closes at 4 p.m. (earlier than I get out of work). During the deposit, the ATM took my cash and shut down in the middle of my deposit, not giving me a receipt or any record. The deposit also did not show up on my bank account. I immediately called Suntrust and filed a claim. Unfortunately the ATM had just been serviced that same day, and the bank advised me that they would not be able to check the ATM until the following Tuesday- a week away. When I went into the branch the following morning to ask for a credit on the funds while they investigated, they informed me that they did not issue provisional credits and I would simply "have to wait." I live paycheck to paycheck and my deposit was made on May 27, 2014- the end of the month. I had a very difficult time trying to get my bills out while my bank simply sat back and waited. I still do not have my money and am struggling to make ends meet, but Suntrust doesn't seem to be bothered by this. This sort of practice is completely unacceptable to me. This was of no fault of my own- and only their technology failure. If you are unable to immediately follow-up when your technology has a glitch- or you are unable to keep your customer service procedures up to date with the technology you offer- simply do not offer that technology. If you have an ATM that "now accepts cash" - there should be immediate procedures in place to correct this issue if one arises- and not at the customers cost. Unacceptable.

Product_Or_Service: Bank Account

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my money immediately and a formal apology by the bank or I will take my money elsewhere. They stole over $1000.00 from me.

Business

Response:

We have responded to [redacted] by letter on June 12,2014. If

you have any questions about our response, please contact [redacted].

Review: I had fraud charges on my bank account in April and May of 2014. The company was great about handling the situation. They credited me back $40 from the April debit and issued me a new debit card. However, when they issued me a new debit card, they also sent my new debit card information over to the company that was taking fraudulent charges out on my account. Now it is June and they have taken another $40 from me.Desired Settlement: I would like to have a $40 refund for May and a $40 refund for June. I would also like to be credited back any type of insufficient funds fee. On top of that, when my new debit card is issued I would like my information to NOT be sent to banfield pet hospital.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I work crazy hours with of overtime so when I have tried to call them back, they are closed.

I was charged by another company in May, June and July. They issued me a credit for May and then issued me a credit for June and July. Then they send me an email stating that they made a mistake and I am only issued a credit for May and July? I don't think so. They allowed this company to change my card 3x. They sent my new information to a company to allow them to charge me again. I deserve to have all $120 credited to me, not just $80. I don't want to fill out the paperwork to have it sent to the Revdex.com. That is my account and does not need to be shared with anyone. If they feel the need to close the complaint without a resolution I will find another way to get this handled and corrected.

Review: On wednesday 7/16/2014 a atm from suntrust took a$ 2900.00 and cut completely off without giving me a receipt and took my whole deposit.Contacted them immediately per inside bank rep and was advised they would credited my account same day which did not happen.Was advised today 7/22/14 by sup that they counted atm on friday 7/18 they counted atm down and discovered it was over.Today is 7/22/14 they still havent credited my account,they are holding my hard earned money hostage and I have a three day eviction notice I cant pay my rent because of this.I also have two small children one and three years old so we may be homeless because they are trying to rob me this is so disgusting please help me.

Thank you [redacted]Desired Settlement: I need my money ASAP 10BDS is entirely to long to wait I am a real human with real life situation and I do not operate in BDS.

Business

Response:

SunTrust needs additional time to complete our investigation and response.

Thank you for your patience.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They are saying that they need more time really I just want an apology I already recieved my money but was evicted by the time I got my money back

Regards,

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party form was received.

Please close this case on your records.

Review: I had $450.00 in unauthorized charges on my account July 17, 2014. I contacted Suntrust to disputed those charges which were all charged at a gas station on the same day. Suntrust immediately shut down my card and said it appeared that I had come incontact with some sort of credit card duplication device. About a week later they issused a temporary credit to my card until my initial claim was processed. Two weeks later I received a letter stating that my claim was denied because of inaccurate information regarding one of the items that was listed on the claim and the temorary credit was reversed immediately. The item was unrelated to the gas charges but me nor my wife had recorgnized that particular item at the time of the initial claim. They then told me I would have to file a Rebutal to the initial claim and that would take up to 45 days to be processed. I filed the Rebutal on 8/11/14 and as of today 9/29/14 I have yet to have an answer to the claim. I have called the claims department every single week to see if there is some sort of update and I am told not yet keep checking. I called on Friday 9/26/14 which was suppose to be the 45th day deadline and was told they were sending a note to their escaltions department for an answer and that could take 1-2 days. No one has any answers and act so unconcerend about my money and in the mean time my whole account has been messed up since then. I do not have over $500.00 to just give to some random person who goes around stealing funds out of others accounts. I feel that my bank that I am paying account protections and countless overdraft fees to would at least offer just that Protection in the event something like this happens. It should not take 45 days to see that these transactions were not mine and I should not be getting the run around about my hard earned money from the bank I trust with it. I need answers ASAP and as of today they are not giving me any.Desired Settlement: I need my money credited back to my account along with all overdrafted fees associated with those transactions. There is NO WAY in this world that I could have used $450.00 worth of gas in one day, that is crazy to me. This is the worst experience I have ever had with any bank

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I presented a check to the bank teller for deposit into my Suntrust Bank account. The check was originally make out to somone who does not have an account at Suntrust but was endorsed by that person and made payable to me., and I signed it. I was refused to be allowed to deposit this check into my account stating that both people needed to be present, with ID's in order for me to deposit the check into my account. I had never been asked to do this before and asked to see the regulation or bank rule stating that this is in fact the rule. None was given to me because no one in the bank could find it. I called customer service (800 number) and spoke at length with a representative who also could not find the rule or regulation, only stating that it was in fact a rule. I actually found on Suntrust's own website (Deposite Rules FAQ) where the rules state that Suntrust will accept for deposit a check like mine with the proper endorsements. I dont know what else to do. Suntrust and their reps keep talking about a rule that they cant show me and wont listen or read rules that they arent honoring properly from their own website.Desired Settlement: I want the tellers to be trained properly and for the rules and regulations that exist to be printed/available and followed properly. This was an unnecessary waste of my time.

Business

Response:

Please see attached response.

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on June 2, 2015. If you have any questions about our response, please contact Mr. [redacted].

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by [redacted] of SunTrust Customer Advocacy Depth by voicemail on 20 May and told that I would be contacted by someone named [redacted] within 10 days to discuss the issues reported to the Revdex.com and to SunTrust Customer Service. I have not been contacted by anyone to date nor have I received the referenced letter mailed to me in the attachment to my complaint. I would also mention that they seemed to have spelled my last name incorrectly in the letter attached to this complaint.

Regards,

Review: I have banked with SunTrust for many years and was not to happy with them but wanted to keep a separate account from my original bank. I only get money put in through my check each month to on occasions. I have had a company called [redacted] drafting 39.75 out of my account for the last 3 months and had no clue. I pay a monthly charge of 17 dollars maintenance fee on the account to have it watched, which is what I thought. The company called [redacted] has my account number and routing number I pleaded to the bank (SunTrust) to cancel my account they said they couldn't because I have pending charges now I called the on the check which can be viewed online and they laughed at me and said they are not going to stop taking the charges. I received a letter from SunTrust banking fraud department that said because I didn't inform them within 30 days they aren't going to refund me the money. So know I cant stop the account due to pending charges and no one informed me to stop using the card and they are getting ready to draft another check and all suntrust says is im sorry this is happening to you.Desired Settlement: I Would like to receive the 39. 75 back that was drafted for my account for 3 months totaling 119.25. Also have my account closed. This [redacted] people are fraud and don't they will ever be stopped.

Business

Response:

We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding unauthorized recurring debits and the monthly

maintenance fee for your above referenced account. We understand that we did not meet your expectations

in this situation and apologize for any inconvenience caused. I appreciate the opportunity

to provide you with a summary of what happened.Our records show you contacted us on May 29, 2015 to dispute

three unauthorized debits from [redacted] ([redacted]) each in the amount of

$39.75, totaling $119.25 that posted to your account on February 27, April 22,

and May 26, 2015. You also inquired about the monthly maintenance fees of $17.00

each for February through May 2015, totaling $68.00.We opened a fraud claim, Case [redacted], for the [redacted]

transactions and explained that you must notify us within 60 days from the

statement on which the problem or error appeared. This is explained on pages 42

and 43 of your Rules and Regulations for Deposit Accounts ([redacted]) and on our

website [redacted]. On June 1, 2015 we posted three credits each of $39.75

totaling $119.25 to your account and refunded two monthly maintenance fees totaling

$34.00 ([redacted])On June 23, 2015 you contacted us because you through the

account was closed; however, it was overdrawn. As of June 12, 2015, the account

balance was $3.09. On June 16, 2015, a $17.00 monthly maintenance fee was

assessed, bringing the account balance to negative 413.91. When you spoke with

our representative, she advised you that she would refund 413.91 to the account

to bring it to a zero balance and close the account. You will received a

closing statement reflecting the zero account balance.[redacted], we hope the information provided is helpful to

you, We wish you well in your future financial endeavors.

Review: I went to the bank to close my account on 10/10/15. I paid the $52.00 owed and got a receipt and the account manager stated that my account was now closed. A week later I get a notice from Suntrust Bank stating that I now owe them $145.00. I called the 1-800 number and was advised that the amount was in late fees. I ask for what if my account is closed. The women stated that the account wasn't closed properly. She took off the late fees and advised that I go back to the bank and have then close it properly. I went back and spoke to the account manager, and she stated that there's only one way to close the account, then she stated that there was a ACH that reopened my account. I ask why would you pay something after my account was closed. She stated that she would close it again and send a message to their HQ with an inquiry and don't pay anything now. I advised that I'm not. Today I got another correspondence in the mail stating that I now owe $198.50. I call again to the 1-800 number and was told that my account is closed, it states "No debit transactions" but yet I'm still being charged money on late fees. He then tells me to wait a few weeks until I get a letter.Desired Settlement: Delete all the late fees from the date after my account was closed, close the account and ensure that this does affect my credit. Its shouldn't take months to do this.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I have several problems with Suntrust, my most recent one is on 12/26/2015. I transferred money from one account to another to pay for a transaction at Walgreens. On 12/27/2015 I deposited money to cover some drafts that was going to post. After posting I checked my account and it showed an positive balance. When I received my balance on 12/29/2015. I had $140 dollars in overdraft fees. Suntrust went back and changed my transaction and post dates and then charged me excessive overdraft fees. I contacted them and they could not explain to me why I received 4 overdraft fees and why it took 2 days for a transfer to post. I spoke to a supervisor as well and still did not get any answers or issues resolved. Then I had a fraud issue and instead of Suntrust properly handling the situation they brushed it under the rug because it was not there money. I rebutted and everything else I could have done and Suntrust refused to look in to the issues and run video tapes of who stole this money from my account. Especially since there was a recent report of over 100 credit cards stolen by skimmers from the gas pumps. I received no help from the fraud department and never got any answers. I'm to the point where I'm fed up with Suntrust cheating customers and getting away with it.Desired Settlement: I would like to get complete answers and refunds of money that I have been cheated out of from these overdraft fees and everything else.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: We established a bank account with Suntrust in approx 2009. In 2014, we moved from Maryland to NY. As there are no Suntrust branches in NY, we recently closed out this account. After a lengthy delay, Suntrust finally sent us a check of the remaining funds in the account, $1,019.xx. I attempted to deposit this check at our new bank, TD Bank. I was told that the check was not depositable, as the routing number did not exist. I went home and called Suntrust who advised to return to TD bank and have the teller call Suntrust. We did so, and Suntrust provided a new routing number and the check was deposited.

However, several days after the funds were deposited in our savings account, the funds were withdrawn from the account as the check from Suntrust did not properly clear.

At this point, Suntrust has effectively stolen the funds from our closed checking account, as we now have no access to this money. We have not had success reaching someone at Suntrust to remedy this situation.Desired Settlement: We simply ask that Suntrust provide us with a DEPOSITABLE check of our funds from the account which we closed. As I mentioned, it is currently as if Suntrust has stolen our money - as they have not given us the $1,019.xx from our closed account.

Business

Response:

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Suntrust blocks my account because I use [redacted] Wallet. I make a monthly payment using it and have had them make a note in my account about it. They ignore the note and block my account anyway. When I call to fix it and ask for a manager first I am told there is not one and then that he is busy and will call me back. Of course he never calls. Time to switch banks.

At a SunTrust Bank I presented a check to be cashed made out to an estate which I was the Personal Rep, I had the proper document (Form #420E) stating I was the Personal Rep Verification explained on line 5 how to proceed per the deceased Last Will & Testament. Even worse I have accounts there. These two bank women betrayed very poorly.

SunTrust charge me for overdraft fees, that I'm not responsible for. [redacted] took a unauthorized payment out of my account without my knowledge and put my account in overdraft after I made a 21.00 dollar purchase at the grocery store. I would have not made a purchase if I had known a unauthorized payment was deducted from my account. [redacted] returned my money, but suntrust continued to charge overdraft fees after their investigation that was no fault of mine. [redacted] refunded 215.84 and I had a direct deposit from Social Security for 160.00 after all this all suntrust refunded me was 90.00. I'm disabled and can't afford Suntrust to just take my money.

Review: I opened an account online, and three days later it was mysteriously closed due to "SunTrust policies." I was told that I'd get a letter in the mail explaining why, as well as a check for the amounts I had deposited (two accounts, one checking and one savings). The accounts were closed (or at least I was made aware of it) on 8/3/15.

Twenty-five days later, I am yet to receive either the letter or the check. When I call, I'm put on hold and told that it was due to their policies, but a case had not yet been opened on it to explain why or refund the money. I work in an industry that is Customer Service driven, and I feel that the service I am being provided is far from acceptable. Yes, you may have rules and policies that you go by, which is fine; as a business its your corporate right to do so. However, leaving people hanging in the wind is unacceptable.

The only positive is that I found out that my account was closed two days prior to my paycheck being direct deposited into the account. However, it's ironic that both checks and savings deposit slips have since been delivered to my house for the closed account.Desired Settlement: Full and immediate refund of money that I had deposited.

Business

Response:

Dear [redacted]We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding SunTrust’s decision to close your above referenced

account. We appreciate the opportunity to respond.The decision to close the account was a business decision

made by SunTrust, as explained in the August 31, 2015 letter from our Fraud

Management Department (copy enclosed). On September 3, 2015 you were mailed Official

check [redacted] for $5.00 (saving account balance) and Official Check [redacted] for

$50.00 (checking account balance). Your accounts are now closed.According to our Rules and Regulations for Deposit Accounts,

which is provided at account opening and is available on our website

suntrust.com(see about us-fee schedules- deposit account disclosures), “the

Bank may close your account at any time and for any reason or for no reason

without advance notice.” [redacted] are pages 22 and 23 of our Rules for your

review.[redacted], should you have any questions, please call Fraud

Risk Management at [redacted]. A representative will be glad to help you. We

wish you well in your future financial endeavors.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have had my new Suntrust account open less than a month. Twice this week my card was disabled (for my protection) I called Suntrust, verified transactions and also asked why I wasn't notified they were putting a hold/ blocking my card from use. I was told they tried to call me. I had no missed calls whatsoever. I believe this was Monday, here we are on Thursday, my card gets blocked again. Again I call speak with a very rude lady in the Fraud Dept. verified the transactions and was told they tried to call me at 8:47 this morning, I'm thinking yeah right, I have very good cellular service. Not to mention, if they couldn't reach me, would they not leave a voicemail? Especially twice in a week. I verified they had the correct phone number again which they did. I asked the lady for her named, She spelled it very fast with an attitude. I asked her to spell it again slowly "[redacted]" in Fraud Dept. Very Rude, I've had my account less than a month. It just seems crazy to keep getting terrible service from Suntrust.Desired Settlement: At least call me if you're going to block my card - or as the [redacted] kept saying a hold on my card. If it goes to voicemail , at least leave a message.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Suntrust has continuously held deposits (direct deposits) from our payroll to incur more overdraft fees. There is no consistency in the date of direct deposits and it appears this is done to collect overdraft fees. This has totally thrown off our balance and hurt my family in the process.Desired Settlement: Although I am aware of many fees, and some are legitimate- they should try to help people instead of assisting in watching them drown. I would like to see them return a substantial amount of the fees incurred because they are inconsistent.

Business

Response:

Re: Revdex.com complaint # [redacted]

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed Third Party authorization was received.

Please close this case on your records.

Review: I filed a debit card fraud claim with the Suntrust Bank Enterprise Fraud Management [redacted]. My wallet was stolen and my debit card used illegally. I have been given the run aroung by several of their fraud specialists and am told something different everyday. I filed a police report for this matter and a rebuttal form to no avail. They told me they would not honor my claim and did little to no investigation for my claim. I am out almost $800 dollars now. They said it is my word against theirs and that the bank always wins. I cannot file a complaint with the Consumer Protection Agency because of the government shutdown.Desired Settlement: I would like to be reimbursed in full by Suntrust bank for the illegal charges that were accrued.

Business

Response:

SunTrust has responded to our client but cannot share the reponse with the Revdex.com as no signed third party authorization was received.

Review: I have asked Suntrust 5 times to stop sending my bank statement in the mail, they keep sending it. I have also asked them to stop sending me my balance on my website, they keep sending it. I have begged Suntrust to take all of my addresses off my accounts at Suntrust and they refuse. I had all my credit cards stolen and ruined me financially. I want all my addresses off my account so this will not happen again. Thank you.Desired Settlement: I would like to have all addresses, email addresses and phone numbers off of my account. I will keep in contact with the bank on the status of my funds. I do not want any bank statements mailed to me. I am contacting the Revdex.com because I have asked Suntrust several times to do this and they refuse.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: ON NOVEMBER 15th 2013, WE WENT TO A SUNTRUST BANK BRANCH LOCATED AT [redacted], AT 10.45 AM AND HAVE [redacted], A PERSONAL BANKER, REQUEST TO CLOSE OUR BUSINESS ACCOUNTS WITH SUNTRUST, SINCE WE HAVE MOVED FROM [redacted] TO[redacted], AND OUR BUSINESS DID NOT EXIST ANYMORE SINCE SETEMBER 2013. SHE WORK ON CLOSING OUR BUSINESS ACCOUNTS, AND SAYD THAT ONLY ONE ACCOUNT HAS A BALANCE, THAT WAS $ 31.46 AND THE OTHER WAS AT ZERO BALANCE. SHE DID ALL THE WORK AT HER COMPUTER, AND SAYS THAT THE ACCOUNTS WAS CLOSED, AND WE HAVE NOTHING ELSE TO DO IT. WE, AT THAT POIT HAVE NO MORE ACCESS TO THE ACCOUNTS, SINCE SHE CLOSED THE ACCOUNTS AND THE INTERNET ACESS WAS IMEDIATLY REMOVED. NOW, AFETER ALL THOSE MONTHS, WE GOT A LETTER FROM A COLLECTION CO. SHOWING, THAT ONE OF THE ACCOUNTS WAS NEVER CLOSED, AND THEY ARE CHARGING US A $20.00 MONTHLY FEE, PLUS A $150.00 CREDIT CARD RENEWED, THAT WE DONT HAVE ANYMORE SINCE NOVEMBER. WE WENT BAK TO THE BRANCH WHEN WE GOT THE LETTER AND SHE SAYS THAT IT IS NOTHING THAT SHE CAN DO NOW. WE HAVE TO DEAL WITH THE COLLECTION CO.

I WHENT BACK MYSELF TODAY, SINCE SHE DIDNT RECONIZE ME ANYMORE, AND GET A COPY OF MY CLOSING DATE WITH HER, WITH A HAVE IN MY HANDS, WERE SHE SHOLD ME THAT SHE, NEVER CLOSE THE SECOND ACCOUNT AS SHE SAID SHE DID, AND THERE IS WHY WE WERE SEND TO COLLECTION. NOT THAT I HAVE ALL THIS INFORMATION, AND HER INFORMATION, I COLLECT ALL DATES AND TIME, AND REPORTING THIS TO YOU SO THEY CAN CORRECT THEIR MISTAKE, AND REMOVE THIS COLLECTION FROM OUR PREVIOUS BUSINESS. WE ARE YET THER CUSTOMER IN OUR PERSONAL ACCOUNT, AND HAS BEEN THEIR CUSTOMERS FOR YEARS ON OUR BUSINESS AND NEVER HAVE THIS PROBLEM WITH ANY BANK BEFORE. BUT SHE REFUSE TO RESOLVE AN ISSUE THAT SHE HAS CREATED. THE TWO BANK ACCOUNTS THAT WE HAVE AS A BUSINESS WAS

FIRST ACCOUNT, ACCOUNT NUMBER [redacted], WITH WAS CLOSED, AND THE SECOND ACCOUNT WAS [redacted], THAT SHE SAYS SHE CLOSED, BUT SHE FORGOT AND NEVER DID, WITH WE ARE GETTING CHARGE NOW FOR COLLECTIONS.

THE COLLECTION CO. IT IS CALLED CBCS AND THEIR ADRESS IS [redacted] OUR CBCS ACCOUNT CREATED FOR THIS COLLECTION IT IS [redacted] THEIR PHONE NUMBER IS [redacted] AND THE SUNTRUST BRANCH IN [redacted], WERE WE CLOSED THE ACCOUNT PHONE NUMBER IS 954-4184994

IF YOU NEED ANY MORE INFORMATION PLEASE FELL FREE TO CONTACT US AT [redacted] MY HUSBAND, [redacted], HANDLE ALL OF OUR BUSINESS, SO HE IS AUTORIZE TO SPEAK IN MY BEHALF.

THANK YOU SO MUCH

I WILL BE WAITING TO HERE FROM SOMEONE WHO CAN TAKE CARE OF THIS [redacted]Desired Settlement: WE WANT THIS COLLECTION TO BE REMOVED FROM OUR BUSINESS AND CANCELL SINCE THIS WAS AN EMPLOYEE MISTAKE, WHO WAS REQUESTED TO CLOSE THE ACCOUNT AND FORGOT TO DO HER JOB FOR COMPLETE. SHE ONLY DID HALF OF IT, AND TOLD US, THAT IT WAS ALL DONE.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.