SunTrust Bank

Review: I've called THREE times to close my merchant processing account with Suntrust and each time they tell me the account is closed. Yet the next month I receive another bill for a "monthly billing" charge. Despite the fact that I have not processed credit cards with them in over 3 years and called to close the account multiple times, they continue to charge me $19.95/month for absolutely nothing. I call almost monthly to AGAIN, request my account be closed and to be refunded for these monthly charges since I first attempted to close the account, and they refuse to refund the money they have stolen from me.Desired Settlement: I want a refund for the $6.62 charged to me in December 2014, $19.95 in January 2015, $19.95 in February 2015, $19.95 in March 2015, and $19.95 in April 2015. Totalling $86.42. Since I no longer bank with Suntrust, I'd like it in the form of a check mailed to my business at [redacted].

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Ms. [redacted] by letter on May 27, 2015. If you have any questions about our response, please contact Ms. [redacted]. Sincerely, [redacted] Vice President and Manager Executive Services

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No resolution was offered in this response from Suntrust. No letter was regarding this complaint was received. Actually, I received a bill from Suntrust Merchant Services today demanding $169.95 for no stated reason.

Regards,

Review: I opened an account online in June. I received a call from a Suntrust rep on July 27th, she also sent me a link to set up my online account. An hour later she called me back and informed me another account had previously been set up in my name. After talking with her she acknowledged she believed the occurrence was due to fraud and transferred me to the fraud department to initiate a fraud report. I was given a case number, the account I opened was closed immediately, and I was instructed to visit a Suntrust branch as soon as I could which I did on June the 5th. I deposited 800 dollars and was assigned a new account number which was linked to the debit card I received in the mail a few days prior. I relocated to Atlanta the following day August 6th, used my card at a restaurant with no problem. 30 minutes later I attempted to use the card again and it would not work. I called the number on the back of card and was instructed to visit a branch. I visited the branch on Peachtree Street. After an hour and a half of waiting and after providing them with all vital information and three forms of ID, I was instructed to visit a branch on Park Place and ask for [redacted], according to her voicemail she is a fraud investigator employed with Suntrust. I left her approximately 20 messages. I was told that she was not located that particular branch once I arrived and another Suntrust rep attempted to help me. They were unable to assist me so I continued to attempt to contact [redacted] at the number I was provided. I have left her between 5-10 messages daily since August 6th and I am yet to receive a call back. I was finally assisted by [redacted] , a Suntrust employee after visiting yet another branch on Aug. 13th that the fraud complaint wording made it seem as though the new account was also opened fraudulently which is the cause for my frozen account. I was told the issue would be resolved by Aug. 14th. It is yet to be resolved and my family is still without moneyDesired Settlement: My account reinstated or my funds be returned as soon as possible. My family and I have been without funds for nearly three weeks due to the incompetence of a Suntrust employee, yet we are being punished.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: December 21, 2015 I deposite a total of $1000.00 Dollars in cash, into the ATM. First attempt all cash placed into ATM machine. It then began to return the money due to unable to read some of the money. ALL money was returned except a 100.00 Dollar bill. I then attempt to put the money into the ATM a second time. This time a was able to put in $800.00 Dollars in cash, then a third attempt was able to put in $100.00 Dollar bill. A total of $900.00 Dollars into the ATM on 12/21/2015. The deposits was made seconds apart. I made contact with Suntrust VIA phone and told them the story. I recieved a letter in the mail, stating the case was closed out due refund returned to my account the same day (12/21/15) I made contact with Suntrust and advised the $100.00 Dollar was what I deposit not Suntrust. Case reopen forms sent to my home and I completed and returned. Contact Suntrust again told my story, They advised I would receive a refund, over forty five days ago and have not received a refund, letter or an e- mail. This is very frustrating. The location of the ATM machine was located at Rockbridge and Memorial - 3850 Rockbridge Road Stone Mountain GA, 30083. I am asking for a refund amount of $100.00 Dollars. Due to the ATM machine keeping my money.Desired Settlement: Refund $100.00 Dollars, due to ATM machine keeping my money.

Business

Response:

Dear Mr. [redacted]: We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding SunTrust's decision to decline the clalm referenced above. I appreciate the opportunity to respond . We have researched your case again based on the information you provided . Following this review, our decision to decline the case has been reversed, as explained in the March 15, 2016 letter from our Fraud Assistance Center (copy enclosed). Your account was credited $100 on March 14, 2016 (statement copy enclosed) . Your comments regarding this matter are important to us and were shared with the appropriate management area. SunTrust strives to provide exceptional service with each and every client Interaction, and I regret that we did not fully deliver on that this time. Mr. [redacted], your satlsfactlon Is important to us, and we ask that you allow us the opportunity to regain your confidence. Should you have any questions or concerns regarding your account, please do not hesitate to contact us via your Online Banking Profile, call us at 800.SUNTRUST (800.786.8787) or visit any SunTrust branch . A representative wlll be glad to assist you . Thank you for banking with SunTrust. Sincerely, Kathy B[redacted] Officer Client Advocacy Office

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I am trying to get out of my merchant agreement with Suntrust. I understand there is an early termination fee, however, Suntrust has failed to show me where in the contract the stated fee is listed. They are requesting a $500 early termination fee. After my request for explanation, my service fee's also increase to almost 50% of my earnings.Desired Settlement: My desired outcome is that Suntrust waive the early termination fee's and allow me to drop their services.

Business

Response:

SunTrust has responded to our client but cannot share our response to the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: I recently moved out of state to Oklahoma in August due to a job. so did a mobile upload of my paycheck. They placed a hold on it for 2 weeks, putting my acct in the negative by over 2000 and refused to release the funds and instead reported me to the fraud department when I got pushy about it., and then proceeded to close the acct. They state that they closed it because I went to a local bank to have check cashed which is against policy, but I only did that when they refused to release the funds, and they had already locked me out of my acct by then. My paperwork I received from the bank says that my funds will be available the next business day, not 2 weeks from when its deposited when they feel like it. It never should have been an issue with the deposit considering it was a payroll check, and had the name of major bank in Oklahoma on it.Desired Settlement: I'm afraid they will ding my report as a bad customer. I want them corrected. They should not be able to get away with what they did to me. I also believe they owe me an apology for this mess. It almost cost me getting into my apt and paying my bills.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I have been a customer of the bank for more that 15 years both business account and personal checking. I have never bounced a check, overdrawn my accounts or otherwise abused my relationship with the bank. I received a certified letter explaining my accounts have been cancelled and had to make other arrangements for my banking needs. When I called the writer of the letter a [redacted] Vice president of the bank at [redacted] she can only tell me that it was a business decision and would not tell me anymore. I felt that this was an insult to me and my family. I feel I'm entitled to at least an explanation. If there is another reason like I have committed a crime I need to know. When I go to open another account do I tell them Suntrust bank kicked me out and will not tell me why. Does this not look like I did a crime or fraud? I only want to told what that business decision was ?Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would just like to know why I was told to leave the bank? Is this going to follow me as a negative to my character?

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com and your correspondence to SunTrust regarding our request that you close the above reference accounts. We appreciate the opportunity to respond.

The decision to close the accounts was a business decision made by SunTrust, as explained in the August 21, 2014 letter from [redacted] of Retail Support Services (copy enclosed).

[redacted], the decision has been reviewed by SunTrust senior management and is final. Should you have any questions, please call [redacted]. She will be glad to help you. We wish you well in your future financial endeavors.

Sincerely,

Assistant Vice President

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: In July 2015, an affidavit/ deferment plan was signed in the presence of two branch employees of Suntrust in local branch office in Naples Florida. I waited until the employees faxed the signed form to the main office in Virginia. I was given a confirmation receipt prior to my departure. On September 21, 2015; I was called by the collections department of Suntrust Bank stating that I am four months behind on payments and that there are additional collection charges that amounted to over $500 in which I have to make full payment in the amount over $1500 within 7 days or face repossession of the vehicle. I was told that they have record that I was approved in July for the deferment but have no confirmation of receipt of the fax from the branch office. They stated that a certified letter was sent to me, yet I never received a certified letter and I was told they have no receipt regarding that the certified letter was received. I was never informed of any past due or collection proceedings until the phone conversation that occurred on September 21, 2015. No other correspondence occurred since July because I was informed that I had been approved for the deferment and received a fax confirmation in July. As I looked up my account online on September 21, 2015; it states that my next payment is due on October 9, 2015 in the amount of $253 which is my regularly scheduled payment. I was told by the Suntrust representative on the phone that this was a "glitch". They have erred in their receipt of the fax and in their online account information being erroneous and in turn incorrectly placed my loan in collections.Desired Settlement: I would like Suntrust to cancel the collection proceedings including the repossession threat. I believe I owe payment for September only if they accept that they mistakenly did not credit me with the summer deferment. In return I will continue to pay my monthly loan payment for the remainder of the loan.

Business

Response:

Dear [redacted]:We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding the status of your above referenced loan. I

appreciate the opportunity to respond.Our records indicate that you requested an extension for

your monthly payment due for June and July. The agreement was not processed due

to an internal error. Due to this error your account appeared to be late for the

June and July payments. I realize this was a frustrating experience from you

and I am sorry for any confusion caused by this error.In addition, your scheduled payments for the months of

August and September were not made. Because if this, your account was assigned

to our repossession Department.After receipt of your correspondence, I was able to reach

out to our internal department as well as the branch manager at our [redacted]

[redacted] office to determine what resolution could be reached. We were able to

process the two month extension agreement, waive the late charges and the

repossession fees.You were advised that you would need to pay $772.93 in order

to bring your account current and to remove the account from repossession.

Records show a payment was made on September 28, 2015 and your account is now

current. Your next scheduled payment is due on November 9, 2015.[redacted], I apologize that you did not have a positive experience

and hope you will allow us the opportunity to regain your confidence. If you

have any questions or concerns regarding your account, please do not hesitate

to contact us via your Online Banking Profile, call us at [redacted] or visit any

SunTrust branch. A representative will be glad to assist you. Thank you for

banking with SunTrust.Sincerely,[redacted]

Review: On July 31, 2014 I called Suntrust Bank to check my account balance. It was a negative -$800 plus. Spoke with CS agent, she informed me that Suntrust Bank has charge me $600 plus in insufficient funds. I advise her that I had JOINT account to cover insufficient funds. She advise that, that account was not in the computer as a Joint account. On August 1, 2014 I entered Branch office in Milledgeville, Georgia. I spoke with [redacted], I informed her that Suntrust Bank had removed my account without them notifying me, causing all these overdraft charges that has accumulated on my account since March 2014. [redacted] could not find my Joint Account. Then she called Home Office spoke with a man(did not get his name) they then found the account and mistake. From what I understood, he(manager on phone with [redacted]) agreed with refunding my money back to my account, but [redacted] stated she had to speak with her manager first who was out to lunch. The assistant manager called me later on that afternoon to inform me that I had a strong case to get my money refunded back to me, but they had to investigate the problem. On August 5, 2014 someone from Suntrust Bank office called me to inform me that a Suntrust Representative by the name of [redacted] was handling my case. I'm still waiting for them to refund my money, because it was there mistake not mine. Sincerely, [redacted]Desired Settlement: Apology letter

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding overdraft fees assessed to the above referenced account. We appreciate the opportunity to respond.

Our records for Account ending in [redacted] show you incurred 17 overdraft fees ($612 total) and two return item fees ($72 total) for a total of $684 in fees due to items

presented for payment against insufficient funds for the period of July 22,2014 through August 21,2014. As a coultesy, we waived ten fees ($360 total). Based on this information and that items were presented for payment against insufficient balances, we have determined that the assessed overdraft fees are valid and will remain.

Beginning on August 22,2014 this account had an available balance of $297.06. We paid an item of $229.69, a check card purchase for [redacted] of $8.09 and a

closing debit of $67,37 which left your balance a negative $8.09. On August 25,2014 we paid a check card purchase to [redacted] of $24.95 bringing the

balarrce lo a negative $33.04. You deposited $33'04 to the account on August 26, 2014 and closed the account.

You mention that you believe you had a joint account as an overdraft protector account to cover insufficient funds for the Account ending in [redacted]. Our records do not reflect a joint account or an overdraft protector account for you. During a phone call with us on May 28,2014 we explained that you had a Personal Savings Account ending in [redacted]. The account originally opened as a custodial Minor By Account (MBA) and w-as incorrectly set it up for overdraft protection as the protector account for the account ending in [redacted]. [redacted] cannot be used as an overdraft protector account because the funds are meant for the minor and not the custodial parent. This account was closed on November 13, 2013 and the balance of $776.77 was given to you in cash during your visit to a branch. The overdraft fees that you wrote to us about were incurred well after we reminded you in May that the account you thought was a protector account (Account ending in [redacted]) was closed.

Our records show you opened the Account ending in [redacted] on August 18, 2014 with a deposit of $2,630 and set up the Account ending in [redacted] as the overdraft protector account.

We want to be sure that you are aware of our website suntrust.com, which corrtains helpful information on how to manage your account and avoid fees (see

Banking--Personal checking+overdraft services+Facts About Banking). You will also find useful information about our overdraft services and how to monitor your account activity when the balance gets too low or becomes overdrawn by setting up Email or Mobile Alerts.

It is important that collected funds be in your account before authorizing debit items. Overdrafts may be prevented by keeping accurate account records, noting all deposits, checks, purchases and electronic transactions and having funds in your account to cover all items presented for payment. For example, the account balance shown on your ATM receipt, Online Banking Profile and mobile device or balances obtained by utilizing our telephone banking service may not include all outstanding items you issued on the account, such as checks and other pre-authorized debits,

[redacted], we hope the information provided is helpful to you. If we may be of further assistance, please don't hesitate to call [redacted] ([redacted]) or visit any SunTrust branch, Our representatives wilt be glad to help you. Thank you for banking with SunTrust.

Sincerely,

Officer

Review: I logged on my bank account today and found 2 overdraft charges. Today I also got this email from them;

Dear SunTrust Client,

This email is to notify you that an overdraft or returned item has occurred on your account ending in 1914 and has caused your current balance to become negative.

Please review your account activity and deposit or transfer funds to bring your balance positive within 5 business days from 09/01/2015. Otherwise you may be charged an Extended Overdraft Fee.

A $36 Extended Overdraft Fee is assessed when your balance remains negative for 5 consecutive business days (not counting any Saturdays, Sundays, or Bank Holidays). This fee is charged in addition to any Overdraft or Returned Item fees already applied. Our current fee schedule may be viewed at [redacted]

.

Monitor your account with low balance and overdrawn alerts that can be set up in Online Banking. For added convenience, review your account activity at any time by signing in to Online or Mobile Banking. You may also sign up for Overdraft Protection in Online Banking or contact us at [redacted].

Visit [redacted] to learn more about how to manage your balances and avoid fees.

Please note that you will also receive notification of your overdraft or returned item via U.S. Mail.

If you would prefer to use a different email address for servicing needs please update your email address in Online Banking or contact us at [redacted].

Thank you for banking with SunTrust.

Sincerely,

SunTrust Customer Care

Tit clearly states I have 5 working days to correct this. It has been 24 hours! I contacted them twice and they flat refused to remove the charges. I am paid by direct deposit at midnight tonight wich is less than 48 hoursDesired Settlement: By their own words I was charged before the time given mt to correct this. I wish to have them removed the charges so my Social Security will last for the entire month. Please help me. I feel like I've also suffered a breech of trust as well

Review: I had called on 09/28/2015 and requested a stop payment or dispute for a consolidated credit charge that was to be drafted on 09/28/2015. I was told my Suntrust customer service department that I could not do this, that I had to go through the place the payment was made. In the past we have done a stop payment and paid $39.00 to do this. Now with the $395.00 drafted as well as $5.00 fee we are negative in our bank account. Instead of taking the highest amout out last with one overdraft charge, I have 10 overdraft charges amounting up to $360.00? How is this rational?

If all these items have posted the same day, can you not take the consolidated credit out last to avoid the $360.00 in fees? Also why can I not do a stop payment when I have been able to in the past, I have been able to do this before to avoid this issue?Desired Settlement: I would like refund of the $360.00 in overdraft fees immediately. I would pay only $36.00 for one overdradft fee for the consolidated credit or $39.00 for the stop payment.

Business

Response:

SunTrust has responded to our client by telephone but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: Went to the online banking and attempted to pay $10,000.00 from my checking ending in [redacted] toward my line of credit. After clicking the submit button I received a message stating my transaction could not be completed at this time. I attempted to try one more time incase this was a glitch. I again received the same message. I called my local branch and spoke to [redacted]. I explained what happened and she attempted to do the payment. After a few minutes she said the system was down and to try again later.

Later I logged into online banking and was shocked to see both transactions totaling $20,000.00 went through and I know had an over withdrawal. I immediately called the local branch and was told to call online services. They then transferred me back to my local branch. I spoke to [redacted] who said it was a system error and I would be credited back one of the transactions in 2 days!?!? I then said I had a $5000.00 check that should be posting and of course any transaction now would cause a further overdraw. [redacted] assured me all charges would be refunded and the $5000.00 check would go through.

Not trusting suntrust anymore I transferred $8000.00 from my overcredited line of credit back into my checking account. This is absolutely unacceptable that through no fault of my own I am tasked with fixing this and incurring fees.Desired Settlement: I want ALL fees credited back to my account.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have not authorized overdraft coverage on my checking account per the site [redacted] since my selection in 2010. However, I am charged overdraft fees .Desired Settlement: Request all overdraft fees reversed as this service was not authorized by me and any point.

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding Overdraft Coverage and the overdraft fees associated with the above referenced account. We appreciate the opportunity to respond.

Our records show your account is set to “decline” Overdraft coverage, effective October 8, 2010. Overdraft coverage allows SunTrust to decide whether or not to pay ATM and everyday debit card transactions when the available balance is not sufficient to cover the transactions. Unless you specifically requested Overdraft Coverage (“accept” Overdraft Coverage), we will not be allowed to pay overdrafts and assess fees for those two types of transactions. Please note our ability to authorize overdrafts and assess fees on any other types of transaction, such as a check, recurring check card, or electronic, Automated Clearing House (ACH) item, is not affect by this coverage.

Detailed information concerning Overdraft Coverage may be found on our website suntrust.com (see Banking-Personal Checking-Overdraft Services) and it included on page 5 or our personal deposit accounts fee schedule, provided an account opening and on our website (see about us-fee schedules).

The overdraft fees you incurred from November 5 through 22, 2013, were due to seven ACH items presented for payment against insufficient balances. For example, on November 5, 2013, your beginning balance was $21.05 and four items ( [redacted] for $[redacted], [redacted] for $130, [redacted] for $[redacted], and [redacted] for $[redacted]) were presented for payment. The account was assessed a $36.00 fee for each overdraft. As explained above, overdraft coverage does not apply to these types of transactions.

Based on this information and that items were presented for payment against insufficient balances, we have determined that the assessed overdraft fees are valid. However as a courtesy we refunded a $36.00 returned item fee on November 26, 2013. The other overdraft fees will remain.

As a suggestion, you may want to set up Overdraft Protection, where by a protector account, such as your saving account, is linked to your transaction account 9checking) to cover any shortfalls. Detailed information, including any fees, about this service is found on our website (see banking-personal checking-overdraft services). You may also monitor your account by using our online banking service and receive Email or Mobile Alerts when the balance gets too low or becomes overdrawn. Instructions for signing up for these services are also found on our website and can be viewed using our Online Banking Service.

Ms. Nolan, should you decide to set up overdraft protection for your checking account, or it we may further assist you, please feel free to contact us via your Online Banking Profile, call us [redacted] or visit any one of our branches. A representative will be glad to help you.

Sincerely,

Review: A customer made a purchase at my business and later denied paying for it. Suntrust Merchant Services claimed to have sent me a notification of this via fax and mail multiple times, but I never received anything. Later, I found out that they faxed the notice to the wrong number. They made no attempt to correct this error. Because Suntrust failed to notify me, I was unable to dispute this claim. As a result, they settled in favor of the customer and incorrectly refunded their money.

Since 2006 when I first starting doing business with Suntrust, I have only received notifications through fax, never mail. They falsely claimed to have sent me mail on numerous occasions when it is obvious that they did not.

I tried calling them in an attempt to solve this problem but they refused to help and closed the case.Desired Settlement: I have a signed transaction record proving that this customer made this purchase at my store. I would like Suntrust to reopen the case and refund the money that they gave to the customer back to me.

Business

Response:

Dear [redacted],Please accept this letter as SunTrust Merchant Services’

(STMS) response to [redacted] complaint to the Central Virginia RevDex.com, dated January 7, 2015. It is our understanding that this

concern stems from Chargeback case number [redacted]. Specifically, the

October 3, 2014 transaction for $1,932.53 on [redacted] card ending in

[redacted] was a valid transaction where goods and/or services were rendered. An additional

claim was made that STMS notification of the transaction dispute (Chargeback)

via fax and/or mail, was never received by [redacted]. This non-receipt is

sited as the cause for the dispute outcome resulting in the monies being

returned to the cardholder.A thorough review was completed on the above referenced

merchant account to ensure no changes were made to the notification method

within the last twelve (12) months. While a fax number updated was completed on

June 25, 2014, there has not been any change made to the notification method.

Chargeback notifications are mailed directly to the above –doing-business-as

address, with the most recent notification being mailed on November 26, 2014

and December 19, 2014. Copies of these communications have been provided for

your reference. After careful consideration, a determination has been made that

supplemental compensation cannot be offered. The decision made is based upon

insufficient evidence supporting the claims made with the RevDex.com. Please be advised that upon receipt of this matter, STMS considers this

a closed matter without further available recourse.Please feel free to contact Customer Service with any

further questions you may have at [redacted].Sincerely,[redacted]

Review: I have been a customer with suntrust bank for about 14 years with a lapse of one year because I relocated to NC. For that year but came right back and continued banking with them. My account became in the negative . When it got to be 4 overdraft fees I called to try to resolve the issue and let them know I wouldn't be able to get it back on track until my next direct deposit. They continued allowing debits out of my account which led to more overdraft fees. In all there were 8 overdraft fees totaling 288.00. So by the time my direct deposit got in there I had 49.00 . They should have never allowed anymore debits to come out of the account since it was already in the negative especially when their fees totaled 288.00.Desired Settlement: I don't expect all of the fees back but I do expect some I mean how much would you have allowed to come out if I canceled my direct deposit?

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: I am submitting this complaint because I was treated unjustly as an account holder and/or as a customer of SunTrust Bank. My checking account was closed without any proper notification and/or legitimate reason. My checking account was in good standing and/or was not in any violation of SunTrust's rule and regulations. Furthermore , I contacted customer service to get an explanation as to why my checking account was closed, instead I was transferred to the voice-mail for the department of rules and regulations, left numerous messages with no returned calls from SunTrust. Obviously SunTrust does not value my patronage but at least I expected SunTrust would of been professionally courteous to treat me justly as a worthy consumer.Desired Settlement: I believe SunTrust should restore my checking account.

Business

Response:

Thank you for forwarding to SunTrust the correspondence you received from [redacted]. We appreciate the opportunity to respond.

Our Fraud Department reached [redacted] by telephone on October 29, 2013 and addressed his concern. That department also offered an apology to [redacted] and offered to reopen the SunTrust account for him. He accepted our offer. Therefore, we are closing our file on Revdex.com case [redacted].

Should you have any questions about our response to [redacted], please feel free to call [redacted], a [redacted] of Executive Services, at [redacted]. He will be glad to speak with you.

Sincerely,

Review: I received a "Combined Tax Statement for 2015 Form 1099-C OMB No. 1545-1424 Cancellation of Debt" from SUNTRUST BANK. Amount of Debt Discharged $1496.15 from a Consumer Credit Card. Date of Identifiable Event noted 11/30/2015. "DEBT FORGIVEN" Decision or Policy to Discontinue Collection.

Previously, I had a Checking Account with SUNTRUST BANK that was closed on 12/24/2009. This is the first time, I'm hearing about an alleged Credit Card debt. ( In addition, I never had a Credit Card with this bank.) I tried to inquire information from SUNTRUST BANK on 2/11/2016 and nothing could be provided in reference to a Credit Card with my name and information.Desired Settlement: This is important tax information that SUNTRUST BANK erroneously reported and furnished to the Internal Revenue Service. This is a serious issue and this need to be Addressed and Corrected. Thank you in advance for your assistance in this matter.

Business

Response:

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: This bank charged me a $36 overdraft fee on a transaction of $5.40 on February 11th which still left me with a positive balance of $9.13. On the 12th my direct deposit hit, and there were no more transactions until the 16th. When I asked them to explain, they said that 2 of the transactions from the 16th, for $4.25 and $5.74 were actually pending on the 11th, causing a negative balance of 89 cents. So instead of turning down a $5 transaction and letting me pay in some other way, they chose to let my account go negative 89 cents and charged me a $36 fee. Emails and live chats have not resolved the situation.Desired Settlement: A reversal of the $36 overdraft fee.

Business

Response:

Re : Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I wanted to take out a home equity loan on my mortgage with Suntrust so I went to my local Haymarket branch here in VA. I met with the [redacted] which was helpful and submitted my application. He referred to me [redacted] as my mortgage specialist which contacted me asked few questions (how much money do you make and how much for the loan) just those simple question and he said he would be in contact after he is done finishing the application. I sent him all my w2, tax returns and paystubs the same day and never heard from him for over a week. I walked back into the branch to complain that I have not heard from loan officer and the [redacted] called. [redacted] stated that he never even reviewed the information so already a week of my time has been wasted because he decided he didn't want to work. I asked for a different loan officer but the [redacted] stated that I would just go to him and he would make sure the application was submitted. I gave him the additional information needed for the application and we went from there. We received our appraisal on our home and the [redacted] told me the results and it was WAY below market value for the house. They gave me the approval for the loan but I could not accept the appraisal so low for my house. Due to the [redacted] act I could not order another appraisal or have any rights to dispute my appraisal. I spoke with the underwriter and she stated to me the only way they could overturn the appraisal as if I went to a nationally recognized Bank and get an appraisal and have them send it over to the bank to be possibly reviewed again. I went to my local [redacted] store and they took in my home equity application. I told them my situation from SunTrust and they ordered a full appraisal where someone would come to my house to evaluate it for free. They stated that SunTrust appraiser was just using a computer based number that was no where near zillow or any other sites estimated the value of the house. The appraisal came back in $22,000 more than the SunTrust. Being a loyal customer to SunTrust I decided against going with [redacted] and went back to my local branch. At this point my approval had expired and I had to do this all over again. I could not find the [redacted] this time around and I had to speak to one of their member specialist which sounded concerned when I had to tell them my whole story and would try to revive my old application but they stated it deletes out of the system and they could no longer find it. Which is hard to believe because when I worked at [redacted] we used [redacted] and we kept information for years. So I went through the entire process again with the Appraisal I received from [redacted]. They submitted information and again I would be contacted. It has been two weeks and nobody has called, email, text or anything about the status of my application. I call there always busy and nobody calls me back. This is poor customer service to say the least. I have jump through so many loops over the past 3 months just to get a home equity loan. There is no sense of urgency and not in care in the world for my situation and I am so called "Signature Advantage" customer. The mortgage loan officer designated to the Haymarket area was rude, unprofessional and did not attempt to even try to submit my loan application. It was terrible if you could only here the laziness in this guys voice and did not care that he didn't even review information for application for weeks. It crazy that I was told to go to another bank to get an appraisal and home equity loan process just to show that my house is worth a lot more than what the computer told SunTrust. How come Suntrust did not order a full appraisal like [redacted]?? How come they did not show more effort about my appraisal?? Where is the follow up? How come management is not involved with outstanding loan application? This company is acting more like a non-profit than a corporation? Or they have so much business and I am just a drop in a bucket. I even stated that I would pay for the full appraisal but SunTrust declined. I work 60-70 hours a week so for me to make all those trips to SunTrust is unfathomable and to have no outcome from it just makes me want to refinance my mortgage for a higher rate and get out of there and bring my business to a bank that appreciates me.Desired Settlement: I want to finish my application. I want SunTrust to honor [redacted] full appraisal and approve me at the higher LTV % based on the appraisal amount from [redacted]. I would like a phone call from some type of manager. I don't want to complain, [redacted] or waste their time all I want is somebody to tell me that they are completing my application and ETA. I was approved before this is not an approval issue it was an amount issue and I just want this 3 month disaster completed in a timely manner. You are lacking commitment to your client, communication follow up, effort, and the process is broken. I have never been irate, I have been polite to all the employees that have dealt with me, and I never been issue but I have had it this is now become unacceptable and for 3 months I have been trying to get a home equity loan I just want it to be complete. Thank you. ,

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Review: I banked at Suntrust Bank for nearly over a dozen years without incident. Moved another business account there. After moving that account there, I was told to close ALL my accounts - checking./Savings & credit cards. It appears that one officer of this business has negative credit with Banks. I removed that person and severed all relationships. However, SunTrust has discriminated against me because of who I used to associate with. By closing my Credit Card, it shows on my credit bureau as "Closed Account by Creditor". This has adversely affected my credit standing in an immense way. I am asking that SunTrust reopen my credit card. I have very good credit until this happened.Desired Settlement: Re-establish my credit card.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: 38-Years -- As a loyal customer of SUNTRUST for 38-Years, we recently received notice from SUNTRUST that we close all accounts without explanation? The request came certified from [redacted] in the ATLANTA headquarters. I emailed [redacted] asking for an explanation and her response was "a business decision as been made to close our relationship. WE do not provide any further information. It is an internal decision? What way is this to conduct business? We were asked to close our personal & business accounts. We have had ZERO issues with Suntrust. This came as a complete surprise to me. Customers deserve more of an explanation than the one stated above. WE are professional business people and undeserving of simply being fired from our bank with no explanation?

Shame on Suntrust for acting in this unprofessional manner.Desired Settlement: Just want the reason behind this. To late for anything else as all accounts closed. Very big inconvenience particularly for our small business which was with Suntrust for over 15 years.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received