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SunTrust Bank Reviews (892)

Review: I paid off an auto loan on March 23, 2015. I was told I would receive the title in 30 to 45 days. I have not received the title and it has been 85 days. Without this title, I can not register my vehicle.Desired Settlement: Because the account was delinquent and the vehicle was repossessed , I was charged late fees and associated fees. I think I should be refunded all late fees and charges applied to this account due to the extreme length of time this process has taken.

Business

Response:

We have provided a response to the client over the phone.

Per the State of MD DMV email dated 6/18/2015 they have process the tile in the

name of [redacted] and [redacted]. We denied the client a refund in fees.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Review: I spoke with a representative who did not know which charges made me overdraft, It took an hour before she finally admitted I had a point she was very unclear but admitted that you guys made a mistake then would not fix what I wanted and terminated the conversation as I was trying to explain something to her, On top of that I have not been able to log into my online banking since the day I had that conversation. I just want my account to go back to what ever I drew it negative which is about 5 dollars, Since it was your companies fault that I went negative and I was not able to bring my account back to zero because I would have also had to pay overdraft fees which were mistakes on your guys part and I did not have the money resulting in me not being able pay the fee. I will gladly pay the 5 dollars I went negative it just seems like a moral thing to me that you guys would do that.Desired Settlement: I would like my account brought back to the 5 dollars and whatever cents I owe and am negative, because I was not able to bring it back to zero the day it went negative because of a mistaken charge on the banks part which included 36 dollars in fees which I did not have at the time therfeore I could not bring the account to zero to avoid another fee.

Business

Response:

We have responded to [redacted] by letter on December 16, 2014.If you have any questions about our response, please contact [redacted].Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I have been charged numerous overdraft fees even adter money has been deposited. The bank has money in the account and later that day I am charged extended overdraft fees. I asked to have them refunded and told only one. I then asked to speak with a supervisor and spoke with [redacted] agent ID [redacted] out of [redacted]. She refused to assist with any and denied me the option to speak with her supervisor, manager or anyone else. Said I had to write a letter to corporate and wouldn't provide me a phone number of corporate. I asked numerous time to speak with someone else to file a complaint about her & she refused. I also asked which has funds in it and was told I couldn't because I have direct deposit and car payments. So I am being forced to bank with them when they keep charging me fees when funds are in the account & being lied to saying they will refund and then they refuse to do so. Product_Or_Service: overdraft fees Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I want all the overdraft fees from April to present refunded back to my account & an apology for refusing me assistance and the right to speak with someone else.

Business

Response:

SunTrust spoke with the cilent today, October 23, 2013, and the issue as been resolved. Please close this case on your records.

Review: IT HAS BEEN ALMOST 2 WEEKS OR LONGER SINCE I HAVE FILED A COMPLAINT FOR UNAUTHORIZED CHARGES ON MY ACCOUNT AND THEY WILL NOT AND HAVE NOT CREDITED ME BACK AND I KEEP GETTING CHARGED ALL OF THESE FEES.

JULY 13-36.00 FEE

JULY 10TH-36.00 FEE

JULY 09TH-$72.00 FEE

JULY 6TH UNAUTHORIZED CHARGE

JUNE 30TH UNAUTHORIZED CHANRGE $59.99

JUNE 30TH $36.00 FEE

I keep trying to communicate with them and I am getting no where and just charged all kinds of fees that I shouldn't be if they would just credit the amount back I wouldn't have all of these overdraft fee's.

Topic: Accounts

Subject: Re: unauthorized charges Acct - [redacted] {Accounts} [#[redacted]]

From: Customer Support

? ? ? 07/13/2015

Good morning Alisha,

Thank you for your reply.

I am sorry fro the inconvenience that is being cause to you. I will be assisting you today in the absence of Priya.

I have opened a claim to dispute the transaction for the total of $129.97. Your case number is 2339818. You should receive further information from us regarding this issue within the next 3-5 business days. In order to prevent future charges, we have closed your existing debit card.

A new debit card ending in 4862 has been issued and is scheduled to arrive within the next 3-5 business days. Please be sure to look for an unmarked envelope in the mail – our ‘SunTrust’ name and brand will not be listed anywhere on the envelope. If you have further questions regarding your case, please contact one of our specialists at 800-447-8994, option 1. Our specialists are available M-F 8:00 a.m. to 8:00 p.m. ET.

Additionally, I have placed a stop payment on the $9.99 transaction from [redacted]. A fee is not applied for stop payments placed on recurring debit card transactions. However, please keep in mind that we cannot guarantee that all charges from this merchant will be stopped, as they may re-submit the item under a different amount. If this should happen, you are welcome to file a dispute for the charge.Desired Settlement: very upset customer that I am begin charged fees and I have been trying to resolve these issues for unauthorized charges that I didn't make. I continue to have late and overdraft fees from these charges that I didn't make. I needed to make sure my card was actually ordered this time and that I get it same problem with this last year, and I want to be credited back $241.28 for all of this mess. I also have all the emails from the reps I can provide stating this was suppose to be taking care of since the beginning of July. An we are near the end of the month. I thought they were a specific time frame to be credited with you have unauthorized charges.

Business

Response:

We have received and reviewed you correspondence forwarded

to us from the Revdex.com regarding unauthorized transactions that occurred on the

above referenced account. We appreciate the opportunity to respond.At account opening, clients are provided with SunTrust’s

Rules and regulations for Deposit Accounts, which is also available on our

website suntrust.com. In accordance with page 42 and 43 of these Rules ([redacted])

you must dispute any electronic charges to us in writing within “60 days after

we send you the FIRST statement on which the program or error appeared.”

Otherwise, SunTrust will not be liable for any charges or associated fees that

you report to us after the 60 day time frame as “unauthorized.”Our records show that you contracted us on July 13, 2015 to

report there had been two unauthorized transactions from [redacted] that occurred on

December 29, 2014 and June 30, 2015 for $59.99 for one transaction due to the

amount of time that had elapsed from the date of the first unauthorized transaction.

However, after a second review, we credited the remaining $59.99 amount to your

account. We notified you in our letter ([redacted]) dated August 3, 2015 of

this final credit. On July 27, 2015 we refunded $324 in overdraft fees to your

account.The account is currently overdrawn. Because if this, we ask

that you please make a deposit as soon as possible to bring the account to a positive

or zero balance. Doing so may prevent the account from being closed with an

owed balance and reported to various consumer reporting agencies.[redacted], we hope the information provided is helpful toy

ou. If you have any questions or need assistance, please do not hesitate to

contact us via your online Banking Profile, call us at [redacted] or

visit any SunTrust branch.

Review: I have a debit card that is linked to a checking account with Suntrust bank. I called their 800 number to get my current balance and the system would not allow me to get my balance. After several tries, I was finally able to talk to a customer service person who told me that she was not allowed to give me my current balance. She said that I had to go to a local bank branch in order to get my balance. She also said she was not authorized to tell me why I had to go the bank to get my balance. I went to the local bank branch and the teller gave me a receipt for my current balance. When I told him why I was there to get my balance he said that it sounded strange. He then searched the system for my information and told me that there was an issue with my debit card. I then walked over to one of the bank desks and talked to another person who told me that my card was probably old. She said that the bank would be sending me a new card in the mail and that I should initiate it as soon as I received it. I then asked if I could still use my current card and she said yes. I left the bank and went to the grocery store where when I attempted to use my debit card, it failed. I then went to the atm and tried to use the card and it failed again. I returned to the bank branch, where I told the bank person that the card doesn't work. She proceeded to check my information and make a call but she could not give me an answer as to why my card didn't work. She speculated that it could be associated with possible hacks/hackers if the card was used at certain department stores. She suggested I go to the teller and withdraw money since the card doesn't work. She also said that the system stated that the new card would not be sent for at least another 10 days(nov 10th, system sending card on nov 20th). I went over to the teller, where I had to write a check to cash in order to withdraw money. Later that day, I sent an email explaining my situation to Suntrust on their website. I got a response saying that they couldn't discuss anything with me through the email that I sent because of security reasons and that I should contact a customer rep at their 800 number. Isn't that where I started? Anyway, she also suggested that I go online and send a message on their online banking portal which was more secure. I then went on their online banking site and ironically I had to set up a new online account because for some reason my username and password was not being accepted anymore. Once I got on, I sent a message explaining my situation. I then got a response stating that my card was canceled by their fraud department and that they could not issue me a new card. The message ends by telling me that I have to go back to a local branch to get my new card . . . ARE YOU KIDDING ME?!Desired Settlement: How about most of the above. I want a debit card to use so that I don't have to go the local branch everytime I need cash. I don't have the opportunity to get to the branch that often. I'd also like an apology. I'd also like there to be some changes in the process of how they handle situations like this so that I'm not being given the run around from everyone that I communicate with. Finally, I'd like to find out WHAT THE PROBLEM IS WITH MY CARD. I'm waiting for a working debit card but also a REASON as to why my card was canceled suddenly and no one wants to give me an answer as to why.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.

Review: I was charged 2 over draft fee's. I called to speak with costumer service to dispute the charges and receive credit, I was told what they are viewing is different from what I am viewing. I explained if I have online banking I should view what they are viewing to insure that I'm not going over. below is the charges as I see while i'm online.

09/10/2013 OVERDRAFT ITEM FEE $[redacted] -$[redacted]

09/10/2013 POINT OF SALE DEBIT [redacted] LEXINGTON KY $[redacted] $[redacted]

09/10/2013 POINT OF SALE DEBIT [redacted] LEXINGTON KY $[redacted] $[redacted]

09/10/2013 CHECK CARD PURCHASE [redacted] LEXINGTON KY $[redacted] $[redacted]

09/10/2013 CHECK CARD PURCHASE [redacted] LEXINGTON KY $[redacted] $[redacted]

09/10/2013 ONLINE BANKING TRANSFER CREDIT FROM [redacted] $[redacted] $[redacted]Desired Settlement: For the bank(s) to stop getting over on hard working people like my self.

Business

Response:

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.

Please close this case on your records.

Review: My son and I deposited a check into my sons checking acct. We were told once the funds post the check was cleared and was good to go. 2 weeks later we find out the check was a scam. At that point my son was contacted by a [redacted], who demanding payment in full or my son and I would go to jail on felony check fraud charges. I tried to spk w/the gentleman and he wouldn't spk w/me. We contacted the bank the original check was drawn on and they are aware that there are checks like this out there, so much so, they had to change their banking info. We relayed all this info to [redacted] who still filed a report with the [redacted] who then advised us that they could issue felony bench warrants and we would both be charged with felonies. All correspondence with person I recvd the check from was provided to the police as well as the statement from the bank the check originated from. They are now saying it's up to Suntrust and this [redacted]. My son has contact [redacted] who is saying that he will not take payment in full from us that he will take it thru litigation because my son said in a previous statement that he didn't have the money. I've spoke with the corporate office who all understand that we are just as much a victim in this as they are yet this **. My son is 18 years old and for him to have a possible felony charge on his record for something we didn't do will ruin the rest of his life and his ability to have a career. I work in the finance field and any arrest will lead to my immediate termination from my position. Nobody at Suntrust seems to want to do anything. We did not know the check was a scam. If we had it would have never been deposited. I have since obtained the monies to pay back the acct yet [redacted] is refusing. It doesn't seem fair. I understand suntrust is a victim but so are we. Please help us. I have tried on several occasions to get to the office of the president with no luck. My info is supposedly being forwarded to him and I've sent a certified letter to [redacted], CEO, [redacted] and the local branch with no response. I can't imagine that there aren't other people out there going thru the same thing right now. I hope that someone can shed some light on this issueDesired Settlement: DesiredSettlementID: Other (requires explanation)

Would like to pay the acct without court proceedings or any charges due to the fact that both Suntrust and myself and son are victims of this scam.I have supporting documentation showing we've tried to clear this up with [redacted]. He is saying in an email, dated today, that he won't take payment, and he's going thru litigation, because my son didn't have the money to pay at the time he demanded it. He has also been told we have the money in full

Business

Response:

We received your correspondence regarding the above referenced cases. However, we have not completed our research of these issues. At the complainant of our research, we will respond to your inquiry.

Thank you for contacting SunTrust.

Review: I made a $200 withdraw from my Suntrust Bank account. Suntrust placed the withdraw ahead of other purchases I made prior to the withdraw, causing my account to accrue several $36 fees. I should have only been charged two $36 fees after the $200 withdraw. Suntrust is charging excessive fees which should not be debited to my account. Thank you.Desired Settlement: I would like Suntrust to credit my account seven $36 fees which should not have been charged to my banking account. Thank you.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

Review: I previously had an account with Suntrust. In May 2014, there were some issues with a charge I was trying to make and Suntrust keep denying the charge. I was given credits to try and make that payment, it never worked. During the conversation with the rep I changed my address to my PO Box address with Suntrust. I decided to leave Suntrust because that was too much. I made one last payment for health insurance from the account. I recently received a notice dated back to August and this is September stating that I owe Suntrust $162.75. I immediately called the number and advised the lady that I just received the notice. She gave me the charges in which there was a fuel charge of $55.50 from [redacted]. I am very familiar with this charge becuase my husband was trying to figure out why it did not come out of his account. We both have Suntrust accounts. He used my card in error. I advised the lady of this and also informed her that Suntrust never contacted me regarding the overdraft. Instead I was notified in September from a June overdraft and there are 3 additional fees that I should not be responsible for. Notices were sent to my previous address and I updated my address with Suntrust in May. I am being charged and extended overdraft fee of $36, another fee of $7 and a $30 charge off account fee. I should have received notice ahead of time so that I could have paid the fees.Desired Settlement: I would like for Suntrust to cancel the extended overdraft fee of $36, the fee of $7 and the charge off fee of $30. And to also not report to the check system or credit companies. This issue would have been resolved in June 2014, if I would have received proper notice.

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forwarded to us from the Revdex.com regarding the fees assessed to the above referenced account in June and August 2014. We appreciate the opportunity to respond.

In your correspondence you stated you were not aware of the fees ($36.00 overdraft fee, $7.00 maintenance fee, and a $30.00 account closed in overdraft fee) because notices were sent to your previous address. We regret the miscommunication that occurred concerning the updating of your current address.

We have waived the fees noted above, totaling $73.00. As a result, the current amount owed to SunTrust is $89.75; this amount represents the overdrawn balance in the account on June 11, 2014.

In addition, we have not reported the account to the check reporting agencies to which we report.

[redacted], if you have any questions about the account or payment arrangements, please call our Demand Deposit Account Recovery and Retention Department at [redacted]. A representative will be glad to help you.

Sincerely,

Assistant Vice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: On May 22, 2014 at 11:54am I deposited 2 checks into the bank in [redacted],**. The deposit cleared into my account and then was taken out for a "deposit error". I went to the [redacted] branch which was closer to my location at the time and was told that I would be credited the money into my account and that a research request was submitted. Which was fine with me. But the money was never credited into my account and my account was over drafted. Thinking it was a mistake and trusting the institution that is in charge or protecting my money, I was sadly incorrect on this matter. I went back to the [redacted] branch the following Tuesday and was told that they had no idea what happened and where the checks actually were. I was then told that I would have to make copies of the pay stubs and bring them back to the bank so they could fax them proof of the checks and this situation would be resolved. At this point in time I was missing my money for a week and the bank was no closer to finding it. So the next day I went back and gave them copies of the pay stubs. I was then told by someone who was in charge that I would have my money within 48 hours (Monday June 2nd or Tuesday June 3rd) And surprise the $600 checks the I deposited into my account 2 weeks ago at this point are still not in there. All I want is the money that I worked really hard for and for the bank to make up for the huge hassle they have caused in my life. All of the bills I have to pay are now late because I was counting on that money to be in my account by today. This is really frustrating considering its a banks/ bankers job to insure the money their clients keep in their institution is safe. I find this to be a very serious matter because this is money that a bank is responsible for. I hope to hear about this soon.The teller at the [redacted] branch who took my deposit was [redacted] and she was in charge of taking care of the matter.The [redacted] personal banker I spoke with was [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want the full amount of my checks to be put in my account plus something extra for the extreme hassle this has caused not only myself but the places I have to pay my bills.

Business

Response:

Re: Revdex.com complaint #[redacted]

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.

Please close this case in your records.

Review: To whom it may concern, I am writing this complaint as a customer of Suntrust for over 6 years . This transaction that I am about to describe for you in full detail occurred at the Suntrust ATM inside of the [redacted] located at [redacted]. This location use to have an actual SunTrust Branch in it but has since closed down. My claims number for this incident is Claims # [redacted] THE PROBLEM: On June the 13th of 2014, I attempted to make a deposit in the amount of $460.00 . I had just made a withdrawal from my payroll debit card ending in [redacted] for the amount of $460.00. As I inserted the money into the ATM the machine took it and the screen indicated it was processing the transaction . When I looked down to where the money was inserted the machine spit my money back out. Since this is my regular routine bi -weekly at this local Suntrust location to do my cash deposits, I figured I just needed to insert the bills again so the machine could read it. After doing so, the green light indicating it was okay to insert my money was on and it spit my money out again and I heard a crunching like noise. The money that came out was crinkled up and some of my money got stuck in the tracks and I had to grab hold on to what I could! I only got back $340.00!! I put $460.00 in the ATM ! There was a customer behind me, I warned him the machine was malfunctioning, he callously said he as a doing a withdrawal so he didnt care. I walked over to customer service desk at [redacted] and told an associate named [redacted]. She said I had to call Suntrust. I called Suntrust and they said no problem, well give you a provisional credit granted you return a signed affidavit saying you in fact lost $120.00 in our ATM. My account was credited the next day.I checked my balanced and noticed I was missing over $100.00 3 weeks later so I called Suntrust, they said they had taken back the $120.00 on July the 16th , 2014 because the ATM ledger wasn't over so they didn't owe me any money!?

Product_Or_Service: ATM Deposit

Account_Number: Claims number is[redacted]Desired Settlement: DesiredSettlementID: Refund

I have called several times trying to get MY money back and Im constantly transferred from one rep to another; One rep told me . Its nothing we can do because your claim was denied ; its basically you against the machine. When I asked who I should speak to about my rebuttal to their decision to reject my claim the rep said, I can give you the President of Suntrusts mailing address. She said, [redacted] is the President and heres the address: [redacted]

Business

Response:

Dear [redacted]:

We have received and reviewed your correspondence forward to us from the Revdex.com regarding our denial of your above referenced case. We appreciate the opportunity to respond.

Your comments are very important us and were shared with the appropriate management. We understand that we did not meet your expectations in this situation and regret any inconvenience caused.

On September 9, 2014 the case was reviewed again and the decision was made to honor your claim for $120 as well as refund the $36.00 extended overdraft fee. These transactions will appear on your next monthly statement.

[redacted], we hope the information provided is helpful to you. If we may be of further assistance, please don't hesitate to call [redacted] ([redacted]) or visit any SunTrust branch. Our representatives will be glad to help you. Thank you for banking with SunTrust.

Sincerely,

Assistant Vice President

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. They have already honored my claim and placed the money I was owed back into my account. I appreciate your help and I'm pleased with the client advocacy team at Suntrust for their speedy response on the matter. I do have the contact info for the Revdex.com saved in my records : [redacted].

Regards,

Review: I have been banking with this business for several years already.With whom I had never fail with there policy rules or banking estimated requirements.I made a dispute against a company for some CD's that I purchased by phone for $39.99,and never received the merchandise.I explain to whom I spoke in the fraude dept.that I call this company after (2)two weeks and spoke with a very rude person who told me that I still had to wait (3)three more weeks and and hangup on me which it was not the agreement on the phone,but the bank refund me my $39.99 and then send me a letter stating that the funds can be reverse according to the final decision,but because I had never receive it so I believe the matter was already resolve and that the refund will never be reverse because I still had never receive what they are charging me for.Suddenly I receive a letter from the FRAUD ASSISTANT CENTER,notifying me that the $39.99 were going to be reverse.I made another visit to the Bank to inform them about this issue and they just told me that there was nothing they can do about it because the debit card company who is [redacted] when in favor of the merchant,and on the 22nd they reverse the funds back to the merchant,I honestly believe that if this is the institution in where I deposit all my money,meaning all my financial trust is going to give up on an issue which to me and anybody's understanding does not makes sense and is not fair because why do I have to pay for items that I had never received.It is very disappointing to me,when this institution let these scams to happen to there customers and more disappointing knowing that my wife,my son and daughters are also banking with this institution who honestly I believe are suppose to stand up for there customers.I will appreciated all the help you can offer me concerning this matter and if you can put an ending to these institutions giving up on these type of scams.SINCERELLY [redacted]Desired Settlement: DesiredSettlementID: Refund

I just want my money back($39.99)I am not in the position to be given up my money because whoever say's I have to pay for something I had never received.Makes no sense,here, in the moon or anywhere is not fair.

Business

Response:

We have responded to [redacted] by letter on June 10, 2014.

If you have any questions about our response, please contact [redacted].

Sincerely,

Review: On December 7 2015 I deposited $660 at the suntrust bank on [redacted] While depositing the money the ATM became jammed and took my money. I went into the bank and was told that I could not be assisted and would have to wait until Thursday for assistance. This deposit was part of a $1000 deposit for a wire scheduled to be withdrawn from that account. I complained online via Facebook and a representative reached out to me and I also alerted them regarding the wire which could not be stopped. Subsequently when the wire came through the funds were not in the account . When I saw this I made up the difference, but I was still charged an over draft fee which led to subsequent ones totaling $144 dollars. I went to the cary branch and had the manager Jose call to get my fees refunded and after the call he told me they would be in a few business days. The fees have still not been refundedDesired Settlement: I would like a refund of my fees of $144

Business

Response:

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I made a mobile money order deposit on my account and the bank said it wasn't allowed to process the transaction and so I went to a bank branch to deposit the account and now they closed my account and won't give me my money.Desired Settlement: I would like an apology and everything corrected.

Business

Response:

Re: Revdex.com complaint # [redacted] SunTrust has responded to our client [redacted] in response to Revdex.com complaint [redacted]. SunTrust called Mr. Jones on January 28, 2015 and informed that even though the client deposited the same checks into his account ending in[redacted] twice (once through mobile banking on 1/9/15 and once through branch on 1/12/15), the mobile deposit was rejected on 1/14/15 due to SunTrust does not accept money orders through our mobile deposit feature and the branch deposit of the money orders was returned on 1/15/15. [redacted]

[redacted] returned the money orders back to SunTrust as Altered/Counterfeit. We advised the client if he feels the money orders are not counterfeit he should call [redacted] and file a claim as they are the ones who returned them to SunTrust. The client was upset and feels like SunTrust is accusing him of fraud. I assured the client we are not accusing him of fraud but that [redacted] has returned his money orders as Altered/Counterfeit and he will need to resolve it with them. We then informed the client his accounts with Sun Trust are governed by the Rules and Regulations For Deposit Accounts, a copy of which was provided to at account opening and is available on our website suntrust.com (see About Us-Fee Schedules­Deposit Account Disclosures). Our Rules which provide that we may at any time in our discretion, close the Account without advance notice to the Depositor. In accordance with these Rules, and as a result of an account review, we made the decision to discontinue our banking relationship on January 27, 2015 Please close this case on your records.

Consumer

Response:

The company in question Suntrust has caused me pain and suffering and distress as I have health problems but I wanted to inform you that I contacted [redacted] and they told me that Suntrust had never called them to clarify the money orders authenticity. The money orders were originally uploaded via mobile device but was advised it wouldn't be accepted and then went to suntrust.com and noticed that money orders were not accepted via mobile upload so I just assumed the mobile deposit wouldn't go through so I went to the bank branch and deposited them in person.Thanks,[redacted]

Review: I have banked with SunTrust for many years and was not to happy with them but wanted to keep a separate account from my original bank. I only get money put in through my check each month to on occasions. I have had a company called [redacted] drafting 39.75 out of my account for the last 3 months and had no clue. I pay a monthly charge of 17 dollars maintenance fee on the account to have it watched, which is what I thought. The company called [redacted] has my account number and routing number I pleaded to the bank (SunTrust) to cancel my account they said they couldn't because I have pending charges now I called the on the check which can be viewed online and they laughed at me and said they are not going to stop taking the charges. I received a letter from SunTrust banking fraud department that said because I didn't inform them within 30 days they aren't going to refund me the money. So know I cant stop the account due to pending charges and no one informed me to stop using the card and they are getting ready to draft another check and all suntrust says is im sorry this is happening to you.Desired Settlement: I Would like to receive the 39. 75 back that was drafted for my account for 3 months totaling 119.25. Also have my account closed. This [redacted] people are fraud and don't they will ever be stopped.

Business

Response:

We have received and reviewed your correspondence forwarded

to us from the Revdex.com regarding unauthorized recurring debits and the monthly

maintenance fee for your above referenced account. We understand that we did not meet your expectations

in this situation and apologize for any inconvenience caused. I appreciate the opportunity

to provide you with a summary of what happened.Our records show you contacted us on May 29, 2015 to dispute

three unauthorized debits from [redacted] ([redacted]) each in the amount of

$39.75, totaling $119.25 that posted to your account on February 27, April 22,

and May 26, 2015. You also inquired about the monthly maintenance fees of $17.00

each for February through May 2015, totaling $68.00.We opened a fraud claim, Case [redacted], for the [redacted]

transactions and explained that you must notify us within 60 days from the

statement on which the problem or error appeared. This is explained on pages 42

and 43 of your Rules and Regulations for Deposit Accounts ([redacted]) and on our

website [redacted]. On June 1, 2015 we posted three credits each of $39.75

totaling $119.25 to your account and refunded two monthly maintenance fees totaling

$34.00 ([redacted])On June 23, 2015 you contacted us because you through the

account was closed; however, it was overdrawn. As of June 12, 2015, the account

balance was $3.09. On June 16, 2015, a $17.00 monthly maintenance fee was

assessed, bringing the account balance to negative 413.91. When you spoke with

our representative, she advised you that she would refund 413.91 to the account

to bring it to a zero balance and close the account. You will received a

closing statement reflecting the zero account balance.[redacted], we hope the information provided is helpful to

you, We wish you well in your future financial endeavors.

Review: I have several problems with Suntrust, my most recent one is on 12/26/2015. I transferred money from one account to another to pay for a transaction at Walgreens. On 12/27/2015 I deposited money to cover some drafts that was going to post. After posting I checked my account and it showed an positive balance. When I received my balance on 12/29/2015. I had $140 dollars in overdraft fees. Suntrust went back and changed my transaction and post dates and then charged me excessive overdraft fees. I contacted them and they could not explain to me why I received 4 overdraft fees and why it took 2 days for a transfer to post. I spoke to a supervisor as well and still did not get any answers or issues resolved. Then I had a fraud issue and instead of Suntrust properly handling the situation they brushed it under the rug because it was not there money. I rebutted and everything else I could have done and Suntrust refused to look in to the issues and run video tapes of who stole this money from my account. Especially since there was a recent report of over 100 credit cards stolen by skimmers from the gas pumps. I received no help from the fraud department and never got any answers. I'm to the point where I'm fed up with Suntrust cheating customers and getting away with it.Desired Settlement: I would like to get complete answers and refunds of money that I have been cheated out of from these overdraft fees and everything else.

Business

Response:

Re: Revdex.com complaint# [redacted] SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records.

Review: I bought a new car in November and Suntrust Bank is the one who financed it. A few weeks later they called trying to sell their other services, I advised the rep that I wanted to go in a branch to talk about it in more detail so I set up an appointment. Unfortunatley, I was unable to make that appointment and had to cancel. After weeks of investigating a credit on my [redacted] credit card, I found that Suntrust Bank opened up a credit card in my name and processed a balance transfer. I never authorized this account to be open let alone the transaction to take place. I have been trying to get this issue resolved for almost 3 months now. I have spoken to about 12 different people at this point, nobody ever calls me back, I have to keep calling. They have just told me they have finished their investigation because they were told by the customer service rep that I authorized the credit card to be open and the balance transfer. I in no way authorized this and I am at a loss as to what to do at this point, their customer service has been horrible, and the way that they investigated seems strange to me just to say because the customer service rep said I authorized it we are closing the investigation. I asked for proof, I asked them to pull phone calls and I showed them the emails I had between me and the initial person that called trying to sell other services but they have not been able to provide this proof. I told them from the beginning to get their money back from [redacted] because I did not autorize it and I did not think that I should have to pay them. So at this point I am very concerned about my credit as well because it looks like I have an account open that I havent paid on. I have worked hard to build good credit and if this in any way hurts my credit I am going to be ver upset.Desired Settlement: I want a thourough investigation done on this account being opened in my name with a balance transfer. I would also like to see any credit issues that have been reported cleared up since this is in no way my fault. I have really tried to get this cleared up through the bank itself but they are not cooperation and I just dont know what else to do.

Business

Response:

SunTrust has responded to our client but cannot share our response with the Revdex.com as no authorization form was received.

Please close this case on your records.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not sure what the reply means, it says it was resolved but they could not provide the resolution. This issue has still not been resolved by Suntrust so I'm not sure why they are trying to get this closed out.

Regards,

Review: I presented a check to the bank teller for deposit into my Suntrust Bank account. The check was originally make out to somone who does not have an account at Suntrust but was endorsed by that person and made payable to me., and I signed it. I was refused to be allowed to deposit this check into my account stating that both people needed to be present, with ID's in order for me to deposit the check into my account. I had never been asked to do this before and asked to see the regulation or bank rule stating that this is in fact the rule. None was given to me because no one in the bank could find it. I called customer service (800 number) and spoke at length with a representative who also could not find the rule or regulation, only stating that it was in fact a rule. I actually found on Suntrust's own website (Deposite Rules FAQ) where the rules state that Suntrust will accept for deposit a check like mine with the proper endorsements. I dont know what else to do. Suntrust and their reps keep talking about a rule that they cant show me and wont listen or read rules that they arent honoring properly from their own website.Desired Settlement: I want the tellers to be trained properly and for the rules and regulations that exist to be printed/available and followed properly. This was an unnecessary waste of my time.

Business

Response:

Please see attached response.

Business

Response:

Re: [redacted] Revdex.com Case [redacted] We responded to Mr. [redacted] by letter on June 2, 2015. If you have any questions about our response, please contact Mr. [redacted].

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by [redacted] of SunTrust Customer Advocacy Depth by voicemail on 20 May and told that I would be contacted by someone named [redacted] within 10 days to discuss the issues reported to the Revdex.com and to SunTrust Customer Service. I have not been contacted by anyone to date nor have I received the referenced letter mailed to me in the attachment to my complaint. I would also mention that they seemed to have spelled my last name incorrectly in the letter attached to this complaint.

Regards,

Review: I was notified of a missed payment and the proper proof was sent to prove the payments were made. I was given the run around on my account and transferred to 4 different people on more than 1 occasion. I was told the problem was fixed but it was never fixed so I again had to contact Suntrust and hope that they fix my problems. They are giving out the wrong info on payments being missed and everytime the proof of cashed check is sent they change. I'm not being reported to the 3 credit monitoring bureaus and when I said something to the representative from Suntrust I was informed that it was my own fault and I would have to deal with it myself. This is ridiculous. I work at a bank and I know this is not how they work. If proof of payment is shown we contact the credit monitoring people to let them know of the correction. Every time I am told of a different month of the "supposed" missed payment proof is sent over and I'm still dealing with this. The customer service is ridiculous and I'm tired of dealing with this. Proof has been sent and proof was recieved at Suntrust but my account was never fixed.Desired Settlement: I want my account fixed, charges corrected(late fees and raised minimum amt due), and for suntrust to notify the 3 credit monitoring bureaus that I did not miss a payment and fix it.

Business

Response:

Review: I went to the bank to close my account on 10/10/15. I paid the $52.00 owed and got a receipt and the account manager stated that my account was now closed. A week later I get a notice from Suntrust Bank stating that I now owe them $145.00. I called the 1-800 number and was advised that the amount was in late fees. I ask for what if my account is closed. The women stated that the account wasn't closed properly. She took off the late fees and advised that I go back to the bank and have then close it properly. I went back and spoke to the account manager, and she stated that there's only one way to close the account, then she stated that there was a ACH that reopened my account. I ask why would you pay something after my account was closed. She stated that she would close it again and send a message to their HQ with an inquiry and don't pay anything now. I advised that I'm not. Today I got another correspondence in the mail stating that I now owe $198.50. I call again to the 1-800 number and was told that my account is closed, it states "No debit transactions" but yet I'm still being charged money on late fees. He then tells me to wait a few weeks until I get a letter.Desired Settlement: Delete all the late fees from the date after my account was closed, close the account and ensure that this does affect my credit. Its shouldn't take months to do this.

Business

Response:

SunTrust has responded to our client but cannot share the

response with the Revdex.com as no signed third party authorization was received.Please close this case on your records.

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Description: Banks, Commercial Banking (NAICS: 522110)

Address: 7699 Harford Rd, Parkville, Maryland, United States, 21234

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