SunTrust Mortgage

SunTrust has responded to our client but cannot share our response with the Revdex.com as no signed third party form was received
Please close this case on your records

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern: Thank you for taking the time to respond - which is ironic because I had to send an official complaint to the Revdex.com for anyone to talk with me from your companyI must say that my experience with SunTrust Mortgage has been one of the worst experiences with a mortgage company, or any company for that matter, and I have purchased several personal and business properties in the pastThank goodness my realtor advised me to apply with a second lender the second time y'all looked over my applicationWith that said, I have closed on the property and am thankful that it was not with you as my lenderYour pre-approval and overall application process needs serious revisionA physician loan should take into account my contract income as a physician as stated by both the loan officer and loan processor, so whatever rationale you want to verbalize as the reason my DTI ratio was excessive is fabrication of whatever numbers y'all decided to use, which to this day has not been disclosed to me, despite me asking Keyana twice for the exact figures used to calculate my DTI RatioIf my ratio was so excessive, how on earth was I able to obtain both pre-approval and final approval from another lender in less time than it took to deal with y'all? Someone with a credit score, who has never made a late payment in my life! And because I choose to do my own taxes and write off everything that I am legally and entitled to, I no longer qualify for a loan? You guys are ridiculousThe number of promises by your company is outrageous, and I made sure your CEO Dorinda S*** knew of my disappointment with your companyRegardless, I have my home, and that is all that mattersI will never utilize your company for any of my financial services.
Regards,
*** *** ***

The customer was charged for an appraisal of a home but then the business did not approve the home loan and he wants the fee refunded at this time

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received . 11px;">Please close this case on your records

Dear ** ***:
We have received and reviewed your
recent correspondence to
me and to the Revdex.com regarding our reporting of information about your above
referenced accountWe appreciate the opportunity to respond
As stated in our correspondence to you dated July 8, 2014,
we requested that ***, ***, and *** update your credit report to
reflect the correct informationWe submitted the correct information; however,
t he bureau is not updating correctlyWe contracted the bureau again and
pinpointed the issueWe have submitted the information again
** ***, we apologize for the concern and any inconvenience
this matter may have causedShould you have any questions, please contact our
Credit Bureau Dispute Department at ***A representative will be glad
to assist you
Sincerely,
*** ***

We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Ms*** we are unable
to provide you with a copy of our response to Ms*** dated April 4, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office.Thank you for contacting SunTrust Mortgage, Inc.Sincerely,Wanda H***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Mrand Mrs*** we are unable to provide you with a copy of our response dated June 15, Upon receipt of the signed authorization form, we will gladly share a
copy of our response with your office.Thank you for contacting SunTrust Mortgage, Inc.Sincerely,Wanda H***

Dear MsAtkisson: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated May 24, Upon receipt
of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kenya W***

Dear ** *** ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) in reference to
the above referenced loanWe appreciate the opportunity to look in the issue
raised and to provide a response to you.Our records reflect that on
July 2, 2015, SunTrust Mortgage,
Incacquired your account from *** *** ***On July 13, 2015, we
received and posted 41,as your July 1, paymentOn July 21, 2015,
we processed your request to setup the account on our automatic drafting
program, ***The *** letter was sent to you informing you that the
draft would begin with the September 1, paymentBecause you elected nine
delay days, your payment would be drafted on the 10th business day
of the month.We did not receive a payment in August 2015, thus we began
to generate letters offering loss mitigation assistance and collective calls
advising you the account was in defaultOn September 12, 2015, you authorized
a *** draft in the amount of #3,for the August and September
paymentsPlease be advised that although you August payment was late, you
were not assessed a late feeOn October 13, 2015, we received and posted
41,as your October 1, paymentAs of the date of this letter, the
next payment is due on November 1, 2015, which will be drafted on November 10, 2015.We reviewed the credit reporting to the three major credit
agencies (***, ***, and ***) and determined that the file was
reported days past due in September We submitted an update to the
credit reporting agencies to remove the delinquent reportingAlthough we furnish
the information to the credit reporting agencies, SunTrust Mortgage, Incdoes
not have control over the length of time it takes for the correction to be
processedIf you have any questions regarding the reporting, please contact
the credit reporting agencies ***, ***, and ***.If you have any questions regarding the servicing of your
account, you may contact our Client Services Department at ***, Monday through
Friday from 8am to 8pm or Saturday 9am to 3pmIf you have any questions
regarding this letter you may contact our Mortgage Escalations Resolution team
at ***, Monday through Friday from 8am to 6pm.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear ** ***We have received your correspondence regarding the above
referenced caseHowever, you did not included a signed authorization form from
** ***Therefore, we are unable to provide you with a copy of our response
to ** *** dated November Upon receipt of the signed
authorization form,
we will gladly share a copy of our response with your office.** ***, if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at ***, Monday
through Friday from 8am to 6pm ET.Sincerely *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Attached is the Suntrust Mortgage response to your inquiry*** ***
*** *** *** ***

Good Evening, Attached is SunTrust Mortgage, Incresponse to the Revdex.com letter your office received from *** *** Revdex.com Case #: *** Please let me know if you have any questions. *** *** *** - Officer - Mortgage Escalations Resolution
Team | Financial Fitness Program Graduate | SunTrust Mortgage, Inc

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I received a letter in the mail today (11-21-2014) from Suntrust stating that they are going to waive the late feeI am glad they mailed the letter and I accept their response 100% and am happy with the results
Regards,
*** ***

We have received and reviewed your correspondence forward to us from the Revdex.com regarding the status of the safe deposit box referenced aboveI appreciate the opportunity to respond. Our records indicate that we received correspondence dated June 10, from Ms*** ***
requesting that her safe deposit box be closed (copy enclosed). The safe deposit box (***) was closed on June 17, As noted by our teammates on the entrance record card (copy enclosed), no contents were found in the boxIn addition, a refund of $*** (copy enclosed) was made to an account ending in *** on this same dayThe refund amount represented the unused portion of the safe deposit box rental charge. Ms***, I hope the information contained in this letter will alleviate any further concernsIf you have any additional questions or need further assistance, please do not hesitate to contact us at 800.SUNTRUST (800.786.8787)A representative will be glad to help you. Kathy B***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
* ***
Customer contacted Revdex.com and said the issue has since been worked out with the business