SunTrust Mortgage

Re: *** ***Case number: ***Dear ** ***:We received your correspondence regarding the abovereferenced caseBecause you did not include a signed authorization form fromthe client, we are unable to provide you a copy of our response to the
clientdated November 25, Upon receipt of the signed authorization form, we willgladly share a copy of our response with your office.Thank you for contacting SunTrust.Sincerely,*** ***

November 21, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Name: *** ** *** Case Number: *** Revdex.com Case #: *** Dear Ms***: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Mrs***, we are unable to provide you with a copy of our response to Mrs*** dated November 21, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Mrand Mrs*** we are unable to provide you with a copy of our response dated June 15, Upon receipt of the signed authorization form, we will gladly share a
copy of our response with your office.Thank you for contacting SunTrust Mortgage, Inc.Sincerely,Wanda H***

Revdex.com:
The businesses fail to address my complaint They
claim that they did not receive a release formI submitted the release form a day after I received the request in the mail around July 1st I will locate a copy that I sent and resend it todayThis matter remains unsettled
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***

The customer was charged for an appraisal of a home but then the business did not approve the home loan and he wants the fee refunded at this time

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear ** ***:
We have received and reviewed your
recent correspondence to
me and to the Revdex.com regarding our reporting of information about your above
referenced accountWe appreciate the opportunity to respond
As stated in our correspondence to you dated July 8, 2014,
we requested that ***, ***, and *** update your credit report to
reflect the correct informationWe submitted the correct information; however,
t he bureau is not updating correctlyWe contracted the bureau again and
pinpointed the issueWe have submitted the information again
** ***, we apologize for the concern and any inconvenience
this matter may have causedShould you have any questions, please contact our
Credit Bureau Dispute Department at ***A representative will be glad
to assist you
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When we received the letter there was nothing that stated having the BPO completed would change it to a LTV of 75% or less.As of 10/the actual LTV was 75.2%.It is unbelievable that your company will not remove the PMI over 0.2% when there where improvements done to the home that greatly increased it's value as well as our contract stated 80%LTV and even the front of the letter you sent stated it could be paid down to 80%.Nowhere did it say that the BPO would change those terms.Just a mention of age requirements with no mention as to when you request a BPO that it changes to these age requirement terms.The age requirement even sated it could be waived if improvements had been made and there have been a lot of improvements done.This letter is very misleading and I'm sure that we are not the only ones who have suffered due to the misleading wording of your letter.Banks act like they are suffering yet they are the ones who got bail out money from the government,not us.We have continued to pay our bills on time even through the recession and all we wanted was for the PMI to be removed since the value of our home has increased.In your response you state that after we make our Dec payment to submit another request to have our PMI removed but I feel that once we do there will be some other excuse as to why it can't be removed(such as the BPO is too old).So how will we know that it will be approved for removal if we were willing to accept that as a resolution?
Regards,
*** ***

Dear ** *** ** ***:This letter is regarding the correspondence that was
forwarded to our office from the Revdex.com (Revdex.com) in reference to
the above referenced loanWe appreciate the opportunity to look in the issue
raised and to provide a response to you.Our records reflect that on
July 2, 2015, SunTrust Mortgage,
Incacquired your account from *** *** ***On July 13, 2015, we
received and posted 41,as your July 1, paymentOn July 21, 2015,
we processed your request to setup the account on our automatic drafting
program, ***The *** letter was sent to you informing you that the
draft would begin with the September 1, paymentBecause you elected nine
delay days, your payment would be drafted on the 10th business day
of the month.We did not receive a payment in August 2015, thus we began
to generate letters offering loss mitigation assistance and collective calls
advising you the account was in defaultOn September 12, 2015, you authorized
a *** draft in the amount of #3,for the August and September
paymentsPlease be advised that although you August payment was late, you
were not assessed a late feeOn October 13, 2015, we received and posted
41,as your October 1, paymentAs of the date of this letter, the
next payment is due on November 1, 2015, which will be drafted on November 10, 2015.We reviewed the credit reporting to the three major credit
agencies (***, ***, and ***) and determined that the file was
reported days past due in September We submitted an update to the
credit reporting agencies to remove the delinquent reportingAlthough we furnish
the information to the credit reporting agencies, SunTrust Mortgage, Incdoes
not have control over the length of time it takes for the correction to be
processedIf you have any questions regarding the reporting, please contact
the credit reporting agencies ***, ***, and ***.If you have any questions regarding the servicing of your
account, you may contact our Client Services Department at ***, Monday through
Friday from 8am to 8pm or Saturday 9am to 3pmIf you have any questions
regarding this letter you may contact our Mortgage Escalations Resolution team
at ***, Monday through Friday from 8am to 6pm.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Dear MsAtkisson: We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response to the client dated May 24, Upon receipt
of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kenya W***

Dear ** ***We have received your correspondence regarding the above
referenced caseHowever, you did not included a signed authorization form from
** ***Therefore, we are unable to provide you with a copy of our response
to ** *** dated November Upon receipt of the signed
authorization form,
we will gladly share a copy of our response with your office.** ***, if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at ***, Monday
through Friday from 8am to 6pm ET.Sincerely *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Attached is the Suntrust Mortgage response to your inquiry*** ***
*** *** *** ***

Good Evening, Attached is SunTrust Mortgage, Incresponse to the Revdex.com letter your office received from *** *** Revdex.com Case #: *** Please let me know if you have any questions. *** *** *** - Officer - Mortgage Escalations Resolution
Team | Financial Fitness Program Graduate | SunTrust Mortgage, Inc

December 7, 2016 Revdex.com Serving Central Virginia, Inc. Attn: *** *** Moorefield Park Dr., Ste 300 Richmond, VA 23236 Re: Name: *** *** Case Number: *** Revdex.com Case #: *** Dear Ms***: We received your correspondence regarding the
above referenced caseBecause you did not include a signed authorization form from Ms***, we are unable to provide you with a copy of our response to Ms*** dated December 7, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received.Please close this case on your records. S*** *M***Officer - Client Advocacy Management Office

October 16, 2017 Re: Client Name: *** *** Case Number: *** Revdex.com Case #: *** We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from Mr*** we are unable to provide you
with a copy of our response dated October 16, Upon receipt of the signed authorization form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust Mortgage, Inc. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team