SunTrust Mortgage

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records. Seth *M***

October 11, 2016 *** ** ***
*** *** **
*** ** *** Re: Loan Number: Property Address: ** *** *** *** ** *** Case Number: *** Revdex.com Case Number: *** Dear Mr***: We have received and reviewed the
correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to look into the issue raised and to provide a response to you. We regret the problems you encountered on your second mortgage loanPlease accept our sincere apology for any inconvenience this matter may have causedOn May 3, 2016, our Insurance Department updated your loan to begin tracking for insurance in errorAs a result, the lender placed cycle started and the lender placed premium was disbursed on July 11, in the amount of $We have confirmed that the insurance tracking was removed and is a combo loan to your first mortgage loan The lender placed policy was flat canceled and the premium of $was refunded to the escrow account on September 20, The escrow account was deleted as of September 26, 2016. Mr***, if you have any questions regarding the servicing of the loan, you may contact our Client Services Department at Our business hours are a.mto p.m., ET, Monday through Friday and a.mto p.m., ET on Saturday. If you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.mET. Sincerely, Kewanna C*** Officer Mortgage Escalations Resolution Team

Re: Loan Number: ***Property Address: ** *** *** *** *** ** *** Case Numbers: *** and *** CFPB Case Number: *** Revdex.com Case#: *** Dear Mr***: This letter is regarding the correspondence that was forwarded to our office
from the RevDex.com (Revdex.com), and the Consumer Financial Protection Bureau (CFPB) regarding the above referenced loanWe appreciate the opportunity to look into the issue and to provide a response to you. Our records reflect that in March 2016, you submitted a request to remove the Private Mortgage Insurance (PMI)Our review of your file reflected that you were not eligible for the PMI deletionOn April 13, 2016, we provided you a list of the PMI Waiver RequirementsIn addition, you were informed that you could reduce your principal balance by submitting a check in the amount of $34,to equal a loan-to-value (LTV) ratio of 80%However, if improvements have been made on the home that significantly increased the value we could order a Brokers Price Option (BPO) to determine the new valueThe cost of the BPO was $However, since your account closed in November and your loan was less than five years old, the L1V must be below 75% Enclosed is a copy of the PMI letters sent to you on April 13, 2016. On April 7, 2016, we received a personal check (1167) dated April 19, in the amount of $105.00 and the BPO was orderedOn May 4, 2016, we received the BPO and the property value was ***, which resulted in the LTV of 93.4%, which was higher than the 75% threshold for the PMI DeletionThus, your PMI deletion request was deniedPlease be advised the property value used in our evaluation is the "As Is Pricen on page of of the enclosed BPO Because your account does not meet the requirements to delete PMI, we respectfully deny your request to have it removed. If you have any questions regarding the servicing of your account, please contact Client Services Department at Monday through Friday from a.mto p.mor Saturday from a.mto p.m., ETIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ET. Sincerely, Wanda H*** Officer Mortgage Escalations Resolution Team

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am yet to receive any feedback from SunTrustThey have not contacted me with a solution to the problem
Regards,
*** ***

Dear ** ***We have received your correspondence regarding the above
referenced caseHowever, you did not included a signed authorization form from
** ***Therefore, we are unable to provide you with a copy of our response
to ** *** dated June 28,Upon receipt of the signed
authorization form,
we will gladly share a copy of our response with your office.** ***, if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at ***, Monday
through Friday from 8am to 6pm ET.Sincerely

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has not given an authorization form to sign, nor has it removed this erroneous negative credit mark from my credit report or reply to me personally about my complaint
Regards,
*** ***

Re: Revdex.com complaint ***
SunTrust has responded to our client but cannot share the response with the Revdex.com as no signed third party authorization was received. Please close this case on your records

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***
We received your correspondence regarding the above referenced caseBecause you did not include a signed authorization form from the client, we are unable to provide you a copy of our response dated December 21, Upon receipt of the signed authorization
form, we will gladly share a copy of our response with your office. Thank you for contacting SunTrust. Sincerely, Kenya W***

We have received and reviewed the letter that was forwarded to our office from the Revdex.com (Revdex.com) and the *** *** *** *** *** regarding the above referenced accountWe appreciate the opportunity to look into the issue raised and to provide a response.Our
records indicate that we received a similar correspondence previously and responded to your concerns in the attached letter dated April 4, Please be advised to protect SunTrust Mortgage, Inc(SunTrust) interest in the property we will exercise our right under the Security Instrument and pay the delinquent tax billSince the escrow account is not setup to pay a supplement tax bill and the notice was sent directly to you, we respectfully deny your request for a refund of the penalty and interest amount of $***.We regret any misinformation you may have received regarding a telephone call requesting the disbursement of the supplemental tax paymentAs stated above, the payment was disbursed to protect our interest in the property as well as to prevent a tax sale or lien on the propertyIf you have any questions regarding the servicing of the account, please contact the Client Services Department at ***, Monday through Friday from a.mto p.mor Saturday from a.mto p.m., ETIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at ***, Monday through Friday from a.mto p.m., ET.Sincerely,Wanda H***

Dear Ms***: We received your correspondence regarding the above referenced caseHowever, you did not include a signed
authorization form from Mr***Therefore, we are unable to provide you with a copy of our response to Mr*** dated December 1, 2015. Upon receipt of the signed authorization form; we will gladly share a copy of our response with your office.Ms***, if you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at 855.223.4640, Monday through Friday from a.mto p.m., ET. Sincerely, Wanda H***

Good Evening, Attached is SunTrust Mortgage, Incresponse to the complaint your office received from *** ***. Revdex.com case number *** Please let me know if you have any questions. *** ***
*** *** * ***

I got a notice from SunTrust that they had begun a Bi-Weekly Payment PlanI thought that would be great to cut out the middle-man since I was using Equity AcceleratorI signed up, got a confirmation letter, only to find that they didn't draft a paymentI called them and was told we see the confirmation but we don't have a Bi-Weekly Plan department to set me upI would have to fill out the paperwork againWhen I asked to speak to a manager, the rep hung up on meTerrible does not begin to describe this worthless companyI am hoping to refinance with someone else before rates go up

Dear Ms*** and Mr***: This letter is regarding your correspondence that was forwarded to our office from the Revdex.com (Revdex.com) regarding the above referenced loanWe appreciate the opportunity to respond. Our records reflect that on April 30, 2015, ***
*** the sales manager spoke with Ms*** and agreed to refund the Veteran Administration f>/A) appraisal fee in the amount of $On May 6, 2015, we refunded your credit card ending in *** the appraisal fee of $550.00. We regret that we were unable to assist you with a mortgage loanIf you have any questions regarding this letter, you may contact our Mortgage Escalations Resolution Team at *** Monday through Friday from a.mto p_m_, ET_ Sincerely, *** *** Officer Mortgage Escalations Resolution Team

Good afternoon, Thank you providing *** *** *** authorization to provide you our response to his concerns. Attached is our letter with attachments. Revdex.com case number: *** Please let me know if you have any questions. Wanda H***

I would like to share my recent experience with Suntrust Mortgage Suntrust bought my Mortgage loan from another company effective November In mid-December I received a letter from Suntrust explaining that they had performed “analysis” on my escrow account The result was that my estimated taxes and insurance would be $(twelve cents) more than and they enclosed a check for $ I immediately checked with my County Sheriff’s department and found that my property taxes were not paid by Suntrust I have to date made at least phone calls to them to explain this issue starting in Late December (When I first became aware) I was first told to send a copy of the tax bill and deposit the Escrow refund check and make a payment to Suntrust for the Escrow account Then I was told they would “stop Pay “the check and get the taxes paid My taxes were due 11/31/ There is a late fee if not paid by 12/31/and the next late fee goes to a 10% penalty effective 02/01/ I just received a phone call from the “Escalation Team” explaining that the status was “Still Researching” “Still researching what?” “I have provided you with all of the documentation and the money is in the account Pay my TAXES”, I Said I was told that this is complicated because “more than one depart is involved” Why will suntrust mortgage not take my money and pay my property taxes like my mortgage states the mortgage company will

Please see attached response

Dear ** ***We have received your correspondence regarding the above
referenced caseHowever, you did not included a signed authorization form from
** ***Therefore, we are unable to provide you with a copy of our response
to ** *** dated September Upon receipt of the signed
authorization form,
we will gladly share a copy of our response with your office.** ***, if you have any questions regarding this letter,
you may contact our Mortgage Escalations Resolution Team at ***, Monday
through Friday from 8am to 6pm ET.Sincerely *** ***

Dear Client(s): This letter is a follto your inquiry on the above referenced loan. The Mortgage Escalations Resolution Team is currently researching your concern, and will contact you within seven (7) days of the date on this letter to provide an update on the status of your
inquiryIf further documentation is needed, you will be advised at that timeProvided no further documentation is necessary, a final resolution letter will be mailed no later than calendar days from the date of this letter or November 10, 2017. If you have additional questions or concerns regarding this matter, please contact the Mortgage Escalations Resolution Team at ***, Monday through Friday from a.mto p.m., ET, and reference your case number aboveThank you for giving us the opportunity to serve you better. Sincerely, Mortgage Escalations Resolution Team