Supershuttle International, Inc.

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

  Sincerely,Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns.  Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response I received from Super Shuttle was a non response because it was not true.  They have not tried to contact me, and they have my email address.  They had replied to a few a my emails, and then there was not action or further contact.  I have not had replies from my last two emails.  I have attached the emails that I have sent with the responses.  If the company truly wants to contact me, they have my email.  I simply want the unlawful charges refunded to me.  They billed me for a trip that I did not take. 

Regards,

To Whom It May Concern,                 Thank you for providing the information pertaining to complaint...

#[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.     Sincerely,   Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was asked to call back the customer service. However I am not willing to engage directly with them based on my horrible experience with their customer service. If their response is a PR gimmick, then I am not longer willing to waste my time having conversation with them over phone (I already did for 30 minutes on the day of my travel).

The voice-mail mentioned that they have refunded the amount that they owe me (after filing this complain with Revdex.com; three weeks after of the date of incidenct). I simply want the merchant to send a written confirmation (through this portal) of refund, with date of transaction/transaction ID for such refund. Once I receieve my money back then this matter can be considered settled. They need not contact me directly.

PS: I hope that Revdex.com can keep this incident posted online for future customers who can be make the right decision while choosing a shuttle/taxi and avoid suffering from a horrible experience.

?

Regards,

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

 Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I have received a full refund of the money I paid to Super Shuttle. 

Regards,

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted]or [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has...

attempted to resolve their concerns.  Sincerely,
Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their...

complaint.   SuperShuttle has attempted to contact the customer and needs to speak to the customer to help resolve their concerns. Sincerely, Customer Care

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns....

  Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Supershuttle has refunded 1/2 of the fare ($48.00) that I had requested and was promised by [redacted] on 6/16/14. The remaining $24.00 has yet to be refunded.

Regards,

Please see the email sent to me below:

Dear Caroline, Thank you for speaking with me this afternoon.  I am sorry that you had to contact us more than once regarding your safety concerns and the driver’s behavior. I have forwarded your email with the attachment to the General Manager in Baltimore, and the Safety Manager in Baltimore, the operator of van #800 will be addressed. I have also submitted a credit for the amount of $ 24.00 to be refunded back to your credit card ending in 3536. Our credit cards refunds are processed within one business day. Please check with your financial institution on posting to your account. I understand your reluctance to use SuperShuttle in the near future.  When you are ready to allow us the opportunity to regain your trust in our service please call me at480-403-4900 ext. 10078 and I will book that reservation without charge.  When you contact me please refer to case # 543090. We value your business and hope that your opinion of our company will not be permanently altered. Sincerely, Angela GlasgowSenior Case Manager8930 S. Beck Avenue Suite 101Tempe, AZ  85284Office 480-403-4900 Ext 10078Fax 480-403-4910For further assistance, please reply to this email directly or call us at the number above. Advocacy is available Monday through Friday, from 6:00 am - 4:00 pm MST.  

This e-mail is intended only for use of the individual or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure under applicable law. Any use, distribution or copying of this e-mail communication is strictly prohibited if you are not the addressee. If so, please notify us immediately by e-mail, and destroy the original. Thank you.

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint # [redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted Mr. [redacted] and discussed his concerns.

 

The customer was transported by SuperShuttle after waiting; and was waiting in an airport surrounded by other passengers, and other transportation companies on a holiday travel day. SuperShuttle vans are not allowed to wait at the curb.  There is a wait time after checking in for a van to arrive.  The customer checked in with SuperShuttle, waited approximately 45 minutes, was transported, and arrived at customer’s address in 1 hour and 49 minutes from his initial check in time.  Google maps states drive time from [redacted] to customer’s address is 50 minutes to one hour. Customer was fully refunded for the one way fare in question as a customer courtesy.

 

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,
               
Thank you for providing the information pertaining...

to complaint #[redacted] for J[redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   
Sincerely,
 
Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The requested refund has already been made.  thank you very much for your help in resolving this issue.

Regards,

I am very disappointed with my last experience with Super Shuttle in Phoenix. I have been a loyal customer and have never been treated so poorly as my last experience - which will likely be the LAST time I use that service. I prepaid for a reservation to take me to the airport. The driver called when he got to the gate to indicate I had not given a gate code and to call the number provided. The message was left at 1:37pm and I called immediately at 1:38pm. After finally reaching a man, I told him that my driver needed my gate code - he took the code and said he would give it to my driver and proceeded to put me on hold. I waited for 10 minutes - still no driver. Called again and got the run around, was put through to "dispatch" where I sat on hold for over 10 minutes. I called back again and talked to a snotty lady who put me on hold again....waiting for quite some time only for her to tell me that my driver had been there and flagged my trip as complete. I informed her that I indeed had been standing out in my driveway for over 30 minutes waiting, no driver ever arrived even though a man said he would give him my gate code, and that I had talked to someone there 3 times. She told me that I would have to order and pay for another van (which would not get me to my flight on time) or there was nothing that they could do for me. I said I wanted a refund and she said she opened a case for me. I was left with NO RIDE to the airport!!! I had to scramble to make other arrangements and barely made my flight. When I got home I contacted them through the website to once again ask for a refund and a status on my case. Even though the website form says they will contact you in 3 days....I HAVE BEEN WAITING FOR ALMOST 2 WEEKS and have heard NOTHING. I contacted my credit card company and told them not to pay that charge. Even though I have used Super Shuttle for several years for all my trips to and from the airport, I get treated like I don't matter as a customer - NOT ACCEPTABLE. I recommend that no one uses this service and to use an Uber ride instead.

To Whom It May Concern,              Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has...

attempted to resolve their concerns.  Sincerely,Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint....

 SuperShuttle has attempted to contact the customer and needs to speakto the customer to further discuss their case. Sincerely, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I just got a phone call from supershuttle that they will look into the problem and I am waiting their response. Nothing has been solved yet.

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has processed the refund of $36.30 on 7/30/14 back to the card on file. Sincerely,Customer Care