Supershuttle International, Inc.

To Whom It May Concern,          Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has...

attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle needs to speak to the customer to help to address their concerns.   Sincerely, Customer Care

To Whom It May Concern,                                    ...⇄ you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. 

SuperShuttle and its website disclaimer concerning weather does not state it notifies the customer of cancellation.  SuperShuttle contacted the customer out of courtesy.  SuperShuttle contacted Mr. [redacted] via phone, and contacted Mr. [redacted] by email well in advance of the pickup time; which the customer is not disputing.  The customer has stated he has a service set up on his phone to not receive harassing and annoying phone calls. The SuperShuttle telephone system is a FCC compliant and carrier compliant telephone system. 

 

The person speaking to Mr. [redacted] in no way represented themselves as an attorney.  SuperShuttle feels the company went above and beyond policy in notifying customer of cancellation due to weather and has fully refunded the customers prepayment.

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,                                     Thank you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,  Customer Advocacy

After I called a 5th time, they finally refunded my money, but I still have not heard back from a manager, plus I would have liked to be reimbursed for the extra money I spent to get to the airport on time.

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns....

 Sincerely,Customer Advocacy

I am attaching the bill so you can see that the company knows my email and therefore never tried to contact me. This complaint still without any satisfactory answer. I look forward to hearing a more satisfactory answer.

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the

customer and has attempted to resolve their...

concerns.  Sincerely,
Customer Care

I made a reservation for 7pm. Supershuttle NEVER called nor emailed to notify diver was going to be 90 minutes late. I had an 11:30pm International flight out of IAD (I was asking to be pucked up from Laurel, MD).

To vent my frustation, I used my twitter @carolinacayazz1 to try to get in contact with supershuttle, but no reply from them.

After I was picked up, driver went to get another passanger who was more upset than I was. While on route to IAD, he called supershuttle and got a refund.

I want no less

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a phone call last week asking for my address and telling me that they would be sending me a check for the disputed amount which is acceptable.  However, I have not yet received the check and don't think this matter should be closed until I receive the payment.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received an email from [redacted]. in the Customer Service Department on 03/09/15 asking for my mailing address so that a manual check could be mailed.  There was no information provided as to their offer and whether they were going to reimburse the difference between the SuperShuttle shared ride and the private taxi.  I responded that evening with my mailing address but have heard nothing since.  I will consider the matter resolved once I have received a check from them; however based upon the lack of follow through in response to my previous efforts I do not have faith that they will respond without monitoring by the Revdex.com.  Thank you.

Regards,

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their...

concerns.  Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern, Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,Customer Care

To Whom It May Concern,

                                    

Thank you for providing the...

information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the

customer and has attempted to resolve their concerns.  

 

Sincerely,

 

Customer Care

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint #[redacted]  for [redacted] and allowing us the opportunity...

to research their complaint.  SuperShuttle has contacted Mr. [redacted] and discussed his concerns.

 

SuperShuttle has informed the customer that the reservation was cancelled due to weather.  The reservation was cancelled the night before at 9:35 pm on 12/4/13 for a 6:55 am pick up time the next day on 12/5/13 due to weather.  SuperShuttle has a clear disclaimer on the same website the customer booked the reservation on that states:  SuperShuttle and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, SuperShuttle reserves the right to cancel and refund reservations in advance of the scheduled pickup.

 

SuperShuttle sent an email of the cancellation to the customer at the time of cancellation at 9:35 pm, and attempted to place a call to the customer informing the customer of the cancellation at 9:33 pm the night before the pick up as well. SuperShuttle call logs confirm the attempted phone call to the customer’s phone number, with the phone number not answering the call because the phone number states: not able to accept a blocked number call.  SuperShuttle has fully refunded the customers round trip reservation and feels the case is closed.

 

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern,                                    Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,Customer Advocacy

To Whom It May Concern,
Thank you for providing the information pertaining to complaint [redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has...

attempted to resolve their concerns. Sincerely,
Customer Care