Supershuttle International, Inc.

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle needs to speak to the customer to help to address their concerns.   Sincerely, Customer Care

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. ...

SuperShuttle has contacted the customer and has attempted to resolve their concerns.    Sincerely, Customer Care

To Whom It May Concern,          Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has...

attempted to resolve their concerns.    Sincerely, Customer Care

I made a reservation for 7pm. Supershuttle NEVER called nor emailed to notify diver was going to be 90 minutes late. I had an 11:30pm International flight out of IAD (I was asking to be pucked up from Laurel, MD).

To vent my frustation, I used my twitter @carolinacayazz1 to try to get in contact with supershuttle, but no reply from them.

After I was picked up, driver went to get another passanger who was more upset than I was. While on route to IAD, he called supershuttle and got a refund.

I want no less

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the customer and has attempted to resolve their concerns....

 Sincerely,Customer Advocacy

To Whom It May Concern,                                     Thank you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,  Customer Advocacy

To Whom It May Concern,                                    ...⇄ you for providing the information...

pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their...

concerns.  Sincerely,Customer Care

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received an email from [redacted]. in the Customer Service Department on 03/09/15 asking for my mailing address so that a manual check could be mailed.  There was no information provided as to their offer and whether they were going to reimburse the difference between the SuperShuttle shared ride and the private taxi.  I responded that evening with my mailing address but have heard nothing since.  I will consider the matter resolved once I have received a check from them; however based upon the lack of follow through in response to my previous efforts I do not have faith that they will respond without monitoring by the Revdex.com.  Thank you.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a phone call last week asking for my address and telling me that they would be sending me a check for the disputed amount which is acceptable.  However, I have not yet received the check and don't think this matter should be closed until I receive the payment.

Regards,

To Whom It May Concern,
Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has attempted to contact the

customer and has attempted to resolve their...

concerns.  Sincerely,
Customer Care

I am attaching the bill so you can see that the company knows my email and therefore never tried to contact me. This complaint still without any satisfactory answer. I look forward to hearing a more satisfactory answer.

After I called a 5th time, they finally refunded my money, but I still have not heard back from a manager, plus I would have liked to be reimbursed for the extra money I spent to get to the airport on time.

To Whom It May Concern,

               

Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint. 

SuperShuttle and its website disclaimer concerning weather does not state it notifies the customer of cancellation.  SuperShuttle contacted the customer out of courtesy.  SuperShuttle contacted Mr. [redacted] via phone, and contacted Mr. [redacted] by email well in advance of the pickup time; which the customer is not disputing.  The customer has stated he has a service set up on his phone to not receive harassing and annoying phone calls. The SuperShuttle telephone system is a FCC compliant and carrier compliant telephone system. 

 

The person speaking to Mr. [redacted] in no way represented themselves as an attorney.  SuperShuttle feels the company went above and beyond policy in notifying customer of cancellation due to weather and has fully refunded the customers prepayment.

 

Sincerely,

 

 

Customer Advocacy

To Whom It May Concern, Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,Customer Care

I have used SuperShuttle conveyances for transportation to and from airports for most of my life, but as of this writing, that will stop.

It’s hard to comprehend the level of incompetence I encountered on returning from a trip on the night of Wednesday, Aug. 3, arriving at Ontario International Airport.

I received a text from SuperShuttle, welcoming me to ONT and instructing me to “exit the terminal, cross to the shuttle island, and then turn right on the sidewalk to find your SuperShuttle van.”

That never happened. When I arrived at the designated location, there was an unstaffed standup desk with the SuperShuttle logo (I took pictures). I proceeded to sit down on the adjacent bench and wait … and wait … and wait. No company rep ever appeared.

For the next 45 minutes, I sat patiently, then decided it was time to call SuperShuttle. Thence began a journey in deferrals, holds (with awful phone music) and unresponsive reps.

Over the ensuing half-hour, I called SuperShuttle no less than three times before finally getting an answer. This all took place between 11 p.m. and midnight.

I was patched into the Ontario SS dispatch office twice without any help. The first time, an individual named “Oscar” answered, and when I queried about my ride, he placed me on hold without ever returning. The next time, nobody answered when I was patched through. Just an extended hold. The third time that I reached the dispatch office, the rep informed me that the nearest ride was “40 minutes to an hour” away.

Adding insult to injury was the fact that as I sat there, on the deserted “island,” a SuperShuttle van cruised by, at an almost creeping pace, without stopping – despite arm gestures to the driver, signaling my desperation.

The episode culminated in my departing in a cab and paying more than I should have for a ride home.

I requested a refund on my advance-paid fare aboard SuperShuttle, and I am waiting to see if that credit appears on my card.

I realize SuperShuttle does a brisk business and ONT is not a priority hub, but the blatant disregard for a customer with a reservation reflects terribly on the company. It was insulting.

To Whom It May Concern,                                    Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to...

research their complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.  Sincerely,Customer Advocacy

To Whom It May Concern,                Thank you for providing the information pertaining to complaint #[redacted] for [redacted] and allowing us the opportunity to research their...

complaint.  SuperShuttle has contacted the customer and has attempted to resolve their concerns.   Sincerely, Customer Care

To Whom It May Concern,
Thank you for providing the information pertaining to complaint [redacted] for [redacted] and

allowing us the opportunity to research their complaint.  SuperShuttle has contacted the

customer and has...

attempted to resolve their concerns. Sincerely,
Customer Care