Support By Techies

We thank the customer for communicating why our service did not meet her expectationsIt is always our endeavor to provide best solution available to resolve the problem As we investigated the whole case, we have found following –· Customer digitally signed the service contract for computers on June 12, after going through it which clearly mentions the name of the company, address, toll free number and the plan that customer has opted forIt also captures the IP addresses of both the partiesA copy of signed contract is attached.· It is clearly mentioned that SupportbyTechies is an independent service provider of 3rd party products, as disclaimer, prominently in the body of home page and footer of our website· One of the two computers was fixed in timely manner and customer was satisfied with the performance of the computer, as per customer’s email dated 12th June, A copy is attached.· On 13th June, 2015, Customer called us conveying dissatisfaction with the performance of second computer.· In accordance with our refund policy, we initiated full refund of $on June 13, Receipt of the same was e-mailed by the [redacted] [redacted] directly to the customerA copy is attachedIt is obvious that a) The customer signed contract before service started.b) Company name, address, etc are clearly mentioned on the contract.c) Customer was satisfied with the performance.d) Customer’s contract was voided on June 13, We maintain audio recording of all calls received, missed and placed, in our systemWe also maintain screen recording of all services provided Though in view of the above we are unable to understand reason of this complaint, yet we regret for any inconvenience caused to the customerWe always welcome our customers to provide feedback, to help us improve our servicesCustomer CareSupport By Techies

I am rejecting this response because: they seemed to feel that the most important thing was that I wanted a refund And they did offer a partial refund of $and I said I would accept this However, my first fear was that they would misuse my credit card So, I didn't want them to have access to it even for the time to process the refund The bank blocked any future transactions with them and I was issued a new card number Two days ago I did receive a full refund into my account so the bank did accept a credit to my account The basis of the complaint was that they presented themselves as "HP Support" The only way you don't know this is if you had some reason to ask them All my notes say" today I ..abcfrom HP support" When I actually talked to HP support I found out it was free for mos and Iwas only six months into that warranty And they were the ones who told me to report a fraud to my bank the tech spent a lot of time with remote help but after 5hours+ I said we would have to continue the next day Meanwhile the next morning the sale of my server was announced and the problem disappeared When the tech called I did not tell him it was fixed; I told him what had happened and that the problem was resolved by other means I also "signed" the contract as he rushed though it remotely on my screen and the same thing to close the case Bear in mind that I thought they were actually HP technical help They, did not tell me they were not HP so, that is what I want to warn people about be sure who you are talking to and be aware you have free HP technical help for months and then can extend that for a fee I paid them for a one-time fix and for a one year help with software problems I feel they are shady and deceiving KNOW who you are talking to

Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA ? Kind Attn: [redacted] ? Sub: Response to Complaint id No [redacted] filed by one of our customers ?" [redacted] (the “Customer”) ? Dear Sir/Madam, ? This is with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer.? Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint.? Now in this regard, we would like to state as follows: 1.? ? ? ? Brief Facts - Customer contacted us on 2nd February stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on February (the Service Contract signed is attached herewith as “Exhibit A”) We performed our part of the agreement and fixed the Customer issue2.? ? ? ? Feedback Email ?" In fact as a process, after delivering services and completing our support, we call customers to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated, “Excellent and very professional” (the feedback mail is attached herewith as “Exhibit B”)3.? ? ? ? Payment Authorization - The Customer claim of wrongly being charged is not valid as he has himself authorized the payment of $and we do have a proof substantiating our claim as we have transaction authorization slip as well as AVS match proof that are attached herewith as “Exhibit C” 4.? ? ? ? Customer claim ?" We strongly refute customer’s claim of trying to charge his checking accountAs per documents forwarded to us the customer later on received a call from some number and they claimed to be calling from “Support By Techies” for a refund due to some software glitchWe tried to call the number mentioned several times at different hours of the day but did not receive any response As a policy we do not call customers and rather request customers to call us in case of problemWe maintain log as well as audio recording of all calls placed or received by usWe have investigated the matter at our endNo call has been made by us, and so question of asking for any payment or collecting any account information does not arise We may add that the Customer is claiming that a letter from [redacted] credit card was sent to us but without prejudice to any other rights we have under law or otherwise, we would like to state that we have also denied the chargebackIf required we can share the necessary details Conclusion ?"We cannot be responsible for all suspicious calls/spams and/or frauds resulted or likely to result in any loss to the Customer, and so we do not see any further action required in this matter/complaint.Hope you appreciate the same and will quash this complaint in totality.Warm Regards,Customer Service

GREETINGS;MRS JONES-THOMAS, I WOULD LIKE TO THANK YOU SO VERY MUCHFOR YOUR HELPTHE REFUND OF $WAS CREDITED TO MY ACCOUNT THIS MORNINGBY SUPPORT BY TECHIES.ALSO, TECHGENIUS TOLD ME ON JAN THAT THE $WILL BEREFUNDED TO ME IN TO DAYS.AGAIN, THANK YOUR VERY MUCH.GOD BLESS YOU AND YOUR FAMILY

Consumer states: I have received the check for my reimbursement for the laptop from the company but will not send my laptop back to the company and do not want anymore dealings with them

Revdex.com serving Northeast California [redacted] *** Kind Attn: [redacted] Ref:Response to Complaint id No [redacted] filed by one of our customers – [redacted] (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that there was a fraud in the billing.Now in this regard, we would like to state as follows: Customer contacted us on January 12, stating that customer was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services, however providing necessary resolution was taking time due to the complexity and the customer got impatient and the issue could not be resolved at that time We tried contacting the cr of times but were unable to reach her Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website (i.e [redacted] ), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions: If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation(In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.) If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By TechiesHowever, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion – Since the customer has asked for “Full Refund” we have provided the same.Kindly find the transaction receipt of the refund provided as the proof.Hope that this will resolve the complaint.Warm Regards,Customer SupportSupport By Techies Encl : AVS Match Proof (Refund)

I am rejecting this response because: they seemed to feel that the most important thing was that I wanted a refund.? And they did offer a partial refund of $and I said I would accept this.? However, my first fear was that they would misuse my credit card.? So, I didn't want them to have access to it even for the time to process the refund.? The bank blocked any future transactions with them and I was issued a new card number.? Two days ago I did receive a full refund into my account so the bank did accept a credit to my account.? The basis of the complaint was that they presented themselves as "HP Support".? The only way you don't know this is if you had some reason to ask them.? All my notes say" today I ..abcfrom HP support".? When I actually talked to HP support I found out it was free for mos and Iwas only six months into that warranty.? And they were the ones who told me to report a fraud to my bank.? the tech spent a lot of time with remote help but after 5hours+ I said we would have to continue the next day.? Meanwhile the next morning the sale of my server was announced and the problem disappeared.? When the tech called I did not tell him it was fixed; I told him what had? happened and that the problem was resolved by other means.? I also "signed" the contract as he rushed though it remotely on my screen and the same thing to close the case.? Bear in mind that I thought they were actually HP technical help.? They, did not tell me they were not HP.? so, that is what I want to warn people about.? be sure who you are talking to and be aware you have free HP technical help for months and then can extend that for a fee.? I paid them for a one-time fix and for a one year help with software problems.? I feel they are shady and deceiving.? KNOW who you are talking to

Revdex.com serving Northeast California [redacted] Kind Attn: [redacted] Ref: Response to Complaint id No [redacted] filed by one of our customers – [redacted] (the “Customer”) Dear [redacted] This has reference to the above captioned wherein you have asked us to document our position regarding the complaint filed by the CustomerAt the outset we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaintNow in this regard, we would like to state as follows: Customer contacted us on May 29, stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May (the Service Contract signed is attached herewith as “Exhibit A”) We may also add that Customer’s claim that we represented ourselves as some other party because of which Customer mentioned that we were not as described, is not understandableIn this regard, we would like to inform you that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was conveyed to the CustomerWe nowhere have mentioned that we were linked to any third party in any mannerThe screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Exhibit B”)Thus there are rare chances of Customer confusing us with any third party so the Customer claim that we were not as described is and should be rejected We performed our part of the agreement and fixed the Customer issue in whatever manner that was possibleThe proof the same is the feedback mail sent by the customer which is being produced here as “Exhibit C” Support By Techies also gives the option to cancel subscription anytime during the period opted under the following conditions: “If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation(In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)” Now through this complaint the customer wants the issue to be resolvedWe have been able to contact him after several attemptsThe customer has confirmed that his issue has been resolvedWe assure you that we would support him even after the expiration of his contract with him whenever he calls us.Conclusion – The customer never contacted us during the whole year for any support on his computer or else we would have fixed his computer long time backWe on our own have no means to know if any customer has problemHowever, now his issue is resolved.Hope you appreciate the same and quash this compliant in totalityWarm Regards, Customer Support Support by Techies

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA Kind Att: [redacted] Ref: Response to Complaint Id Nofiled by one of customers – [redacted] (the “Customer”) Dear Sir/Madam, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the CustomerFirstly, we would like to thank you for allowing us to put forth our facts for your considerationNow in this regard, we would like to state as follows: Brief Facts - Customer contacted us on 17th Jan stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on 17th Jan itself (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the agreement and fixed the Customer issue Payment Process - The payment was authorized by the customer and the proof of the same is the AVS Match proof which is being produced as “Exhibit B” Customer claims – · Microsoft Support: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our websiteWe may also add that Customer claims that we represented ourselves as some other party· In this regard, we would like to inform you that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was conveyed to the CustomerWe nowhere have mentioned that we were linked to any third party in any mannerThe screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Exhibit C”)Thus there are rare chances of Customer confusing us with any third party so the Customer claim that we were not as described is and should be rejected Conclusion – Ø Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Customer has acknowledged the same)Ø Customer contacted us back for refund after getting his problem resolvedWe have processed the complete refund back to the customer and the proof for the same is also enclosed herewith (Exhibit D) Hope you appreciate the same and quash this compliant in totalityWarm Regards, Customer Support

Dear Sir or Madam:We thank you for notifying us for this complaintWe deeply regret all the inconvenience that it may have caused the customer.With regards to this chase we would like to inform you that Support by Techies is a third party remote technical service providerWe are in no way, shape or form related to Apple as clearly mentioned on our website and also on service contract digitally signed by the customer.We take feedbacks and complaints seriouslyWe have performed a thorough investigation and audited the sales call technical calls recordings.The customer had contracted us on 04/04/with regards to a pop-ups issue on the computerThe tech was able to help the customer with the same and resolved the problem for which customer paid $49.99.In response to the service provided to customer, the customer sent us a positive feedback stating that the computer was working fineLater that day, customer called us again saying he was getting pop-ups againThe tech guided him and resolved the issueAfter which the computer was working fine and there were no further complaints from the customer.On 04/17/2015, customer called us regarding "grey screen" error with the computerThis issue required the customer to have the original installation disc and customer did not haveDue to this limitation, customer was asked to take the laptop to the local store and as a courtesy we refunded the amount $which customer had originally paid.The issue was fixable if customer had the original disc alongThe issue that the customer was facing could be due to hardware issueSince it was refurbished laptop, we had suggested the customer to contact the person from whom he bought it.We would like to assure the customer that no harm was done to the computer with the tech accessing itNo malicious activity was performed on itAll active programs and applications should be working in the same way as they were beforeThis is corroborated by the fact that computer worked for days without any problem.Now Customer demands to reimburse the amount paid for the refurbished laptop ie$349.00.Without getting into the merit of the case and not withstanding customer's complaint, we are issuing check # [redacted] dated 05/21/in amount of $as demanded by the customer, as a gesture of good willHowever, we expect customer to send the laptop in question for academic interest and training purposes, to understand exact problem and to improve our services in future.We are hereby enclosing scanned copy of checkCheck has been mailed to the customer's address mentioned on page of the complaint.We assume that Revdex.com will help us in closing the complaint and would receipt the laptop in question on our behalf from the customerHence, with the assumption we would request the customer to send laptop using US Postal ground services to Revdex.com, Beacon Blvd, West Sacramento, CA Attention: Mr [redacted] ***, Information SpecialistWe shall collect laptop from Mr [redacted] from his office in West Sacramento.Thanking you,Support by TechiesEncl: Scanned copy of Check # [redacted] dated 05/21/

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA Kind Att: [redacted] Ref: Response to Complaint id Nofiled by one of our customers – [redacted] (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the CustomerFirstly we would like to thank you for allowing us to put forth our facts for your considerationNow in this regard, we would like to state as follows: Brief Facts - Customer contacted us on 30th November stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on November 30th itself (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the agreement and fixed the Customer issue Feedback Email – In fact as a process, after delivering services and completing our support, we call the Customer to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated that “All issues are repaired, you can close the case” (the feedback mail is attached herewith as “Exhibit B”) Customer claims – · Certified Hewlett Packard Repair Service: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our website· Refusing Refund: The customer never called us for any refund and had he called us we had processed the same, however since he has demanded the same through this complaint we have processed the same and the proof of the same is enclosed herewith Conclusion – Ø Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Customer has acknowledged the same)Ø Customer never contacted us back for refund after getting his problem resolved because as per the contract customer is liable to get refund on pro-rata basis only but here customer is disputing the charge to get the full amount refunded in spite of signing service contract and confirming services vide e-mail feedbackStill as a gesture of good will we are refunding the complete amount to him and the proof of the same is also enclosed herewith as “Exhibit C”Hope you appreciate the same and quash this compliant in totalityWarm Regards, Customer Services

Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the CustomerFirstly, we would like to thank you for allowing us to put forth our facts for your consideration.Now in this regard, we would like to state as follows: Brief Facts - Customer contacted us on 10th Oct stating that she was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed her to sign the service contract, which was done by her digitally on 10th Oct itself We performed our part of the agreement and fixed the Customer’s issue Feedback Form – In fact, as a process, after delivering services and completing our support, we do send a Feedback form to the Customer to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated “The experience was very goodI authorize you to close the case now...!” (The mail is attached herewith as “Exhibit A”.) Customer claims –· Issue was not Resolved: Issue was resolved as per the customer’s satisfaction and had the Customer not been satisfied by our services, acted in prudent manner by contacting us for rectification or had not shared the feedback as stated above· Not Getting the services: In this regard, we would like to add that our system maintains log of all calls received, missed and placed by usWe have checked our records and found that the work was completed on the customer’s computer (Evident from feedback email)We did not receive any email or call from the Customer regarding dissatisfactionHad the customer felt that the services were not rendered or was not satisfied with our services, she would have at least called us back or replied to our email we would like to inform you that customer last contact with us on 3rd Feb only.Conclusion –Ø Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed her to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Evident from Feedback Email).Ø Customer, after 3rd Feb never contacted us backWe didn’t receive any call or email from the customerAfter getting this notification, we have called back the customer many times and also sent the email for contacting us back for any kind of technical issues on her computer(The mail is attached herewith as “Exhibit B”.) The customer is having one year of unlimited tech support plan with us and the subscription is valid till 9th Oct She has mentioned about the life time subscription which is out of context since the maintenance and support plans come with an expiry however, the security application activated on her computer is valid for life time and she would not require to buy/renew itAs a goodwill gesture we extended the services further for next more months which means, that her subscription of support services will be valid till 9th Jan The customer can call us for technical assistance till 9th Jan whereas the security application on her computer will remain activeOur support timings are 10:AM to 7:PM EST from Monday to FridayOur toll free number is [redacted] .” Hope you appreciate the same and quash this compliant in totalityWarm Regards,Customer Support Enclosed:Exhibit A – Feedback Email sent by the customerExhibit B – Email sent to the customer

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com serving Northeast California [redacted] ***? Kind Attn: [redacted] ? ? Ref:Response to Complaint id No [redacted] filed by one of our? customers ?" [redacted] (the “Customer”)? ? Hi,? This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that there was a fraud in the billing.Now in this regard, we would like to state as follows:1.? ? ? ? Customer contacted us on January 12, stating that customer was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services, however providing necessary resolution was taking time due to the complexity and the customer got impatient and the issue could not be resolved at that time.2.? ? ? ? We tried contacting the cr of times but were unable to reach her.3.? ? Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? (i.e.? [redacted] ), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions:? ? ? ? ? ? ? ? ? If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation(In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)? ? ? ? ? ? ? ? ? ? ? ? If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By TechiesHowever, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion ?" Since the customer has asked for “Full Refund” we have provided the same.Kindly find the transaction receipt of the refund provided as the proof.Hope that this will resolve the complaint.Warm Regards,Customer SupportSupport By Techies? ? Encl : AVS Match Proof (Refund) ?

Revdex.com 3075Beacon BlvdWest Sacramento, CA 95691Kind Att: [redacted] Ref: Response to Complaint id No [redacted] filed by one of our customers ?" [redacted] (the “Customer”)Dear Sir,This is with reference to the above captioned complaint wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your considerationNow in this regard, we would like to state as follows:Customer contacted us on May 23, stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the agreement and fixed the Customer issueThe proof of the same is the feedback mail sent by the customer which is being produced here as “Exhibit B”.The payment was authorized by the customer and the proof of the same is the [redacted] proof which is being produced as “Exhibit C”.Refund Policy - As a good corporate practice, we also believe, and have a cancellation policy displayed on our website (i.e [redacted] , under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions:? ? ? ? ? ? ? ? ? If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation(In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)? ? ? ? ? ? ? ? ? If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By TechiesHowever, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion ?" As the customer himself provided all the necessary details and has signed the Service Agreement there is no question of any fraud being involved, thus we do not see any further action required in this matter/ complaintHope that you will appreciate the sameWe would request you to quash this compliant in totalityWarm Regards,Customer Service

Revdex.com serving Northeast California Beacon Blvd West Sacramento, CA Kind Attn: [redacted] Sub: Response to Complaint id No [redacted] filed by one of our customers – [redacted] (the “Customer”) Dear Sir/Madam, This is with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the CustomerFirstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaintNow in this regard, we would like to state as follows: Brief Facts - Customer contacted us on 2nd February stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on February (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the agreement and fixed the Customer issue Feedback Email – In fact as a process, after delivering services and completing our support, we call customers to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated, “Excellent and very professional” (the feedback mail is attached herewith as “Exhibit B”) Payment Authorization - The Customer claim of wrongly being charged is not valid as he has himself authorized the payment of $and we do have a proof substantiating our claim as we have transaction authorization slip as well as AVS match proof that are attached herewith as “Exhibit C” Customer claim – We strongly refute customer’s claim of trying to charge his checking accountAs per documents forwarded to us the customer later on received a call from some number and they claimed to be calling from “Support By Techies” for a refund due to some software glitchWe tried to call the number mentioned several times at different hours of the day but did not receive any responseAs a policy we do not call customers and rather request customers to call us in case of problemWe maintain log as well as audio recording of all calls placed or received by usWe have investigated the matter at our endNo call has been made by us, and so question of asking for any payment or collecting any account information does not ariseWe may add that the Customer is claiming that a letter from [redacted] credit card was sent to us but without prejudice to any other rights we have under law or otherwise, we would like to state that we have also denied the chargebackIf required we can share the necessary detailsConclusion –We cannot be responsible for all suspicious calls/spams and/or frauds resulted or likely to result in any loss to the Customer, and so we do not see any further action required in this matter/complaint.Hope you appreciate the same and will quash this complaint in totality.Warm Regards,Customer Service

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Thanks for your support in regards to this issue even tho my computer was not fix after a month of been worked on I was finally able to get my money back

Hi,? This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.? Firstly, we would like to thank you for allowing us to put forth our facts for your consideration.Now in this regard, we would like to state as follows:1.? ? ? ? ? Brief Facts? -? Customer contacted us on 10th? Oct stating that she was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed her to sign the service contract, which was done by her digitally on 10th? Oct itself? We performed our part of the agreement and fixed the Customer’s issue.2.? ? ? ? ? Feedback Form? ?"? In fact, as a process, after delivering services and completing our support, we do send a Feedback form to the Customer to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated “The experience was very goodI authorize you to close the case now...!”? (The mail is attached herewith as? “Exhibit A”.)3.? ? ? ? ? Customer claims? ?"·? ? ? ? ? ? Issue was not Resolved:? Issue was resolved as per the customer’s satisfaction and had the Customer not been satisfied by our services, acted in prudent manner by contacting us for rectification or had not shared the feedback as stated above·? ? ? ? ? ? Not Getting the services:? In this regard, we would like to add that our system maintains log of all calls received, missed and placed by usWe have checked our records and found that the work was completed on the customer’s computer? (Evident from feedback email).? We did not receive any email or call from the Customer regarding dissatisfactionHad the customer felt that the services were not rendered or was not satisfied with our services, she would have at least called us back or replied to our email we would like to inform you that customer last contact with us on 3rd? Feb only.Conclusion? ?"Ø? ? Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed her to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Evident from Feedback Email).Ø? ? Customer, after 3rd Feb never contacted us backWe didn’t receive any call or email from the customerAfter getting this notification, we have called back the customer many times and also sent the email for contacting us back for any kind of technical issues on her computer(The mail is attached herewith as? “Exhibit B”.)? ? ? ? ? The customer is having one year of unlimited tech support plan with us and the subscription is valid till 9th? Oct She has mentioned about the life time subscription which is out of context since the maintenance and support plans come with an expiry however, the security application activated on her computer is valid for life time and she would not require to buy/renew itAs a goodwill gesture we extended the services further for next more months which means, that her subscription of support services will be valid till 9th? Jan The customer can call us for technical assistance till 9th? Jan whereas the security application on her computer will remain activeOur support timings are? 10:AM to 7:PM EST? from? Monday? to? FridayOur toll free number is? [redacted] .”? Hope you appreciate the same and quash this compliant in totality.? Warm Regards,Customer Support? ? Enclosed:Exhibit A ?" Feedback Email sent by the customerExhibit B ?" Email sent to the customer?

I am rejecting this response because:Their response is a lie, my computer is brand new, I only called what I thought was HP to inquire about any anti virus included with PC because it was full of malware, that slowed down a brand new PC.They are very aggressive, speak little English, and we're impossible to understandI reviewed the exhibits, A is not my signature someone printed my nameBThey ask you to open a chat window on PC but then I find they are taking over my PC, including my email where they sent themselves am email from my email to cover their buttsWhen I saw they were in my email sending and deleting I unplugged itI never said I'm happy with serviceCThey said it was $to diagnose problem and that for months I would be able to contact them through a chat window they placed in my desktopEverytime I open chat and request my $back, they disconnectEverytime I call them they say can't help youThese people manipulate their phone number to show up under HP or close to HPThey lie, they never performed any serviceI would of never of spent $on a brand new PC under warrantyThey took control of my email to make it appear I was emailing them satisfaction with their servicesAgain they never did anything of a serviceThey ask for $to perform a diagnosis then bill me $Fake an emailThen fake my signature, which isn't even a legitimate signatureThey need to be closed downLucky it was a new PC and had no information of importance otherwise they probably would of stolen it. tech support and they barely speak English. Their scam is they create a chat window which allows them to take over your PC including emailThey sent themselves an email from my own email that said I was satisfied and any electronic signature would of been their doingI tried to take back control when I saw them going through my email, deleting and sending

Thank you !The complaint has been taken care of the parties involved revised the complaintand credited my *** card.** ***