Support By Techies

I am rejecting this response because: I am rejecting this response because:As regards to exhibit "A" this is a total fabrication I've never seen it before nor sign itI had no knowledge of the service agreement.I have never requested service because my computer had no issues.Your technician *** told me that my computer had issues back on May 29, and on June 13, that's when he installed a start up password on my computer.I think that your technicians have failed to resolve this issue.As regards to exhibit "C" is total fictitiousI have never sent a thank you noteand last time I was contacted by your technicians I asked for my start up key password. Your technicians decline my request.Conclusion-what I want from you is the stakey password to my computer no more no less. Sincerely,*** ***

I am rejecting this response because: I am rejecting this response because:As regards to exhibit "A" this is a total fabrication I've never seen it before nor sign itI had no knowledge of the service agreement.I have never requested service because my computer had no issues.Your technician *** told me that my computer had issues back on May 29, and on June 13, that's when he installed a start up password on my computer.I think that your technicians have failed to resolve this issue.As regards to exhibit "C" is total fictitiousI have never sent a thank you noteand last time I was contacted by your technicians I asked for my start up key password. Your technicians decline my request.Conclusion-what I want from you is the stakey password to my computer no more no less. Sincerely,*** ***

Support By Techies received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, *** *** *** complains that he opted for the services with the impression of lifetime services for his one computer and one-year technical support for the
peripheralsHe is requesting to either provide him thelifetime support for one computer or refund the amount he originally paid??Account research regarding this complaint shows that Support By Techies is focused on delivering a wide choice of solutions and the best possible experience to our customersBe assured that Support By Techies has not "misled" the customerThe company aims to consistently deliver professional service to our customers andwe provided services in this case also as mentioned by the customer. We would also like to bring to attention that customer raised this complaint almost after a year where customer also claimed that customer had One Year Technical Support (months Plus Months Free)It could be that customer misinterpreted the agentSince, we cannot provide lifetime support for the one computer hence, we haveinitiated the process of refunding the whole amount $vide check number 1191 dated 02/09/mailed to the address provided by the customer.We apologize for the annoyance that this might have caused to the customerThe company is actively working to improve its services and your feedback has proved to be invaluable. Sincerely,Customer ServicesSupport by Techies

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
A lot of what they discuss is not true & never occurred the way they stated in rebuttal, but since they are refunding my charge I will accept that*** was on the first day, as well as the second day, there was no escalation as they say, I watched their every move & could see he was on since they took over my computer, just incompetence & refusal to discontinue, after making an excuse the office was closed & they couldnt issue a refund at the timeAs far as a statement, they actually typed in the words after I was coerced into doing soOne of the worst experiences I've had with these "techies" in New Delhi, who conducted themselves very unprofessional, even talking back to me in a derogatory toneI will never do business with this organization again & will steer clear any friends I have that require help with *** printers in the futureAvoid this bunch at all costs!

This is with reference to message received on Friday, April 8, regarding response from Support by Techies. I, *** ***, am not disputing that I contacted Support by Techies on February 2, concerning issues with my printer/computer, nor am I disputing the positive feedback given immediately following completion of services renderedFurthermore, I am not disputing payment authorization of $on my *** *** credit cardAs to the response of contact with *** *** by Support by Techies, I cannot confirm as I have not received any further information from *** ***. Personally, I had no reason for concern or alarm until I received the call from *** informing me of software corruption pertaining to the very purchase and all its details on February 2, through Support by Techies. However, the actions which led to this complaint are very real*** (name of representative) is the same individual that I started with on February 2, when services were purchased and rendered with excellence and professionalism*** is the same individual at the center of the problems that followed under the guise Support by Techies. I continue to be at a loss to understand how in the process of supposedly refunding monies charged for the February 2, purchase that an unpaid debt of $has been forwarded to TRS collection agency as a result. I don’t think anyone can disagree that something is definitely very wrong in proceedings that resulted (per submitted documents) since receiving the call from *** concerning corruption of software and supposedly refunding of monies charged to *** ***. Thus, I can only attest to what’s been presented to me and hope for a resolution that clears my name, and the questionable debt all without negative impact to my credit rating as a result from the stated issues submitted to *** *** *** Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, I have not received a scanned check by Email in the amount of $at this pointMy mailing address is: *** *** *** ***, ** ***Thank you, Revdex.com Northeast California for you assistance in this matter.Respectfully,*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, I disagree with how the company represented the facts of the situation.The "advertisement" they mentioned was a pop up window designed to look like an error message This pop up created two impressions First, it created the impression that something was wrong with my computer In truth nothing was wrong Second, since error messages only come from software applications or operating systems, this pop up created the impression that I was dealing with *** Computer or at least an affiliated company When I called the number listed in the pop up, the person on the phone directed me to a web page on the *** website This page displayed my computer's warranty information By taking me to this page they reinforced the impression that I was dealing with *** They only told me their own company's name after they had thoroughly embedded the impression of *** affiliation.Their actions and words were intentionally calculated to deceive customers while legally protecting themselves.After much arguing they agreed to cancel the charges to my credit card For that reason, in spite of their dishonest conduct, I find the matter resolved I am not interested in further action at this time

I am rejecting this response because: they seemed to feel that the most important thing was that I wanted a refund. And they did offer a partial refund of $and I said I would accept this. However, my first fear was that they would misuse my credit card. So, I didn't want them to have access to it even for the time to process the refund. The bank blocked any future transactions with them and I was issued a new card number. Two days ago I did receive a full refund into my account so the bank did accept a credit to my account. The basis of the complaint was that they presented themselves as "HP Support". The only way you don't know this is if you had some reason to ask them. All my notes say" today I ..abcfrom HP support". When I actually talked to HP support I found out it was free for mos and Iwas only six months into that warranty. And they were the ones who told me to report a fraud to my bank. the tech spent a lot of time with remote help but after 5hours+ I said we would have to continue the next day. Meanwhile the next morning the sale of my server was announced and the problem disappeared. When the tech called I did not tell him it was fixed; I told him what had happened and that the problem was resolved by other means. I also "signed" the contract as he rushed though it remotely on my screen and the same thing to close the case. Bear in mind that I thought they were actually HP technical help. They, did not tell me they were not HP. so, that is what I want to warn people about. be sure who you are talking to and be aware you have free HP technical help for months and then can extend that for a fee. I paid them for a one-time fix and for a one year help with software problems. I feel they are shady and deceiving. KNOW who you are talking to

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
A lot of what they discuss is not true & never occurred the way they stated in rebuttal, but since they are refunding my charge I will accept that*** was on the first day, as well as the second day, there was no escalation as they say, I watched their every move & could see he was on since they took over my computer, just incompetence & refusal to discontinue, after making an excuse the office was closed & they couldnt issue a refund at the timeAs far as a statement, they actually typed in the words after I was coerced into doing soOne of the worst experiences I've had with these "techies" in New Delhi, who conducted themselves very unprofessional, even talking back to me in a derogatory toneI will never do business with this organization again & will steer clear any friends I have that require help with *** printers in the futureAvoid this bunch at all costs!

Revdex.com serving Northeast California*** ***
*** *** ** ***? Kind Attn: *** ***? ? Ref:Response to Complaint id No*** filed by one of our? customers ??" *** *** (the “Customer”)? ? Hi,? This is with reference to the
above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that there was a fraud in the billing.Now in this regard, we would like to state as follows:1.? ? ? ? Customer contacted us on January 12, stating that customer was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services, however providing necessary resolution was taking time due to the complexity and the customer got impatient and the issue could not be resolved at that time.2.? ? ? ? We tried contacting the cr of times but were unable to reach her.3.? ? Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? (i.e.? ***), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions:? ? ? ? ? ? ? ? ? If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation(In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)? ? ? ? ? ? ? ? ? ? ? ? If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By TechiesHowever, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion ??" Since the customer has asked for “Full Refund” we have provided the same.Kindly find the transaction receipt of the refund provided as the proof.Hope that this will resolve the complaint.Warm Regards,Customer SupportSupport By Techies? ? Encl : AVS Match Proof (Refund) ?

At this time consumer requests all information removed from the business records and no further contact from the businessNo further charges or anything

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA ? Kind Attn: *** *** ? ? Ref:? Response to Complaint id No*** filed by one of our customer ??" *** *** (the “Customer”) ? ? Hi, ? This is with reference to the above captioned wherein you have asked us for a follreply regarding the complaint filed by the CustomerAs desired we confirm that we have removed all information of the customer from our recordsAs per our policy informed earlier also we never call our customers and expect customers to call us whenever they needSimilarly our system accepts payment by credit/debit card only and payment information has to be entered by the customer onlyStill we confirm that there would neither be any contact from our side to the customer nor any further charge to the customer.? Hope you appreciate the same and quash this compliant in totality.? Warm Regards,? Customer ServiceSupport by Techies? ? ? ?

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA ? Kind Att: *** *** ? ? Ref: Response to Complaint id Nofiled by one of our? customers ??" *** *** (the “Customer”) ? Hi, ? This is with reference to the
above captioned wherein you have asked us to document our position regarding to the complaint filed by the CustomerFirstly we would like to thank you for allowing us to put forth our facts for your consideration Now in this regard, we would like to state as follows: 1.? ? ? ? Brief Facts - Customer contacted us on 30th November stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on November 30th itself (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the agreement and fixed the Customer issue2.? ? ? ? Feedback Email ??" In fact as a process, after delivering services and completing our support, we call the Customer to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated that “All issues are repaired, you can close the case” (the feedback mail is attached herewith as “Exhibit B”)3.? ? ? ? Customer claims ??" ? ·? ? ? ? ? Certified Hewlett Packard Repair Service: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our website·? ? ? ? ? Refusing Refund: The customer never called us for any refund and had he called us we had processed the same, however since he has demanded the same through this complaint we have processed the same and the proof of the same is enclosed herewith? Conclusion ??" Ø? Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Customer has acknowledged the same) Ø? Customer never contacted us back for refund after getting his problem resolved because as per the contract customer is liable to get refund on pro-rata basis only but here customer is disputing the charge to get the full amount refunded in spite of signing service contract and confirming services vide e-mail feedbackStill as a gesture of good will we are refunding the complete amount to him and the proof of the same is also enclosed herewith as “Exhibit C”Hope you appreciate the same and quash this compliant in totality Warm Regards, Customer Services

GREETINGS;MRS JONES-THOMAS, I WOULD LIKE TO THANK YOU SO VERY MUCHFOR YOUR HELPTHE? REFUND OF $WAS CREDITED TO MY ACCOUNT THIS MORNINGBY SUPPORT BY TECHIES.ALSO, TECHGENIUS TOLD ME ON JAN THAT THE $WILL BEREFUNDED TO ME IN TO DAYS.AGAIN, THANK YOUR VERY MUCH.GOD BLESS YOU AND YOUR FAMILY

I am rejecting this response because: When I paid the $it was not for a one time service I was told it was lifetimeI call a few months later and they said the service was year but the virus protection was lifetime which was not what I understood the $to coveyIf it is for a year I got this in Oct of last near and have still had no support for monthI received a few call from a technician but when I call back I was told I no longer had support it was only for monts I would neverf have signed up and paid $fro only months support

Support by Techies never sent me any refund despite repeated requests by phone and the chat window they placed on my desktopEverytime I requested a refund the chat window magically closed

Revdex.com 3075Beacon BlvdWest Sacramento, CA 95691Kind Att: *** ***Ref: Response to Complaint id No*** filed by one of
our customers ??" *** *** (the “Customer”)Dear Sir,This is with reference to
the above captioned complaint wherein you have asked us to
document our position
regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us
to put forth our facts for your considerationNow in this regard, we would like to state as
follows:Customer contacted us on May 23, stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May (the Service Contract signed is attached herewith as “Exhibit A”)We performed our part of the
agreement and fixed the Customer issueThe
proof of the same is the feedback mail sent by the customer which is being
produced here as “Exhibit B”.The payment was authorized by the customer and the proof of the same is the *** *** proof which is being produced as “Exhibit C”.Refund Policy - As a good corporate practice, we also believe, and have a cancellation policy displayed on our website (i.e***, under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription
anytime during the period you’ve opted under the following conditions:? ? ? ? ? ? ? ? ? If
our technicians have failed to resolve even a single issue in your PC till the
time you ask for cancellation(In such a scenario, we will refund the entire
amount we’ve charged for a plan you’ve opted.)? ? ? ? ? ? ? ? ? If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By TechiesHowever, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion ??" As the customer himself
provided all the necessary details and has signed the Service Agreement there
is no question of any fraud being involved, thus we do not see any further
action required in this matter/ complaintHope that you will appreciate the sameWe would request you to quash this compliant in totalityWarm
Regards,Customer
Service

Thank you !The complaint has been taken care of the parties involved revised ? the complaintand credited my *** card.** ***?