Support By Techies

Review: Their refund policy clearly states "If there is any instance reported to Support By Techies where our technical support experts have been unable to resolve an issue or the issue lies out of our scope then the refund and cancellation policy would be applicable." On 1/20/15 their technician was unable to resolve an issue with our computer, stating that our computer was "badly infected" he referred me to a "senior technician" who never contacted me. I contacted the company on 2/9/15 stating my dissatisfaction and requesting a cancellation and refund.The representative stated that the service would be cancelled and a partial refund would be forthcoming with an email to follow.I contacted the company today and they claimed no knowledge of the refund and proceeded to attempt to resell the service to me.Desired Settlement: At this time I am demanding a full refund of $259.99 that was charged to my [redacted] card.

Business

Response:

This has reference to the complaint made by [redacted] on March 05, 2015.It is always our endeavor to provide best services to our customers in accordance with our policy. We regret for the inconvenience caused to the customer in this case. Details are -· Customer called Support Number in order to get the problem fixed on September 22, 2014: He was very much satisfied with the services and appreciated the same by writing email. A copy is attached.· Customer states that he called us again on January 20, 2015 for the problem with the computer which remained unresolved: Customer’s computer had lot of viruses/infections and most of the tools failed to work and he was told a senior technician would be calling back to fix the computer. Though the technician tried contacting the customer, the customer was not available and message was left. · Customer states that he called for refund on February 9, 2015: Customer agreed for the partial refund of $99.99, which would have been issued only after investigation. We requested customer to provide us an alternate number to call along with timings for his availability. The partial refund was not initiated since process seeking customer’s confirmation could not be completed. As requested by the customer, we have already issued check #[redacted] dated 03/16/15 in amount of $259.99 towards full refund. Scanned copy of check issued has been e-mailed to the customer as per our policy.We once again regret for the inconvenience caused. Customer SupportSupport by Techies

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, I have not received a scanned check by Email in the amount of $259.99 at this point. My mailing address is: [redacted], [redacted]. Thank you, Revdex.com Northeast California for you assistance in this matter.Respectfully,[redacted]

The experience that I had was excellent experience with the support team, help me out with all my issues on my computers. I would recommend it friends and family.

computor was not working at all they fixed it in 30 min and I am very pleased.[redacted]

Review: Paid Amity Tech Services 8/2013 by credit card for one yr. unlimited tech support. Have received tech support 3 times. In early February of 2014 I called them and they said they would call back the next day as the internet was down on their end. ( a tech in INDIA!!) have not been able to reach them by phone since. it is now March 2014 and answering message puts me on hold then disconnects or new message says the party is not answering goodbye, then disconnects me.Desired Settlement: I have 7 months left of usage and therefore want that amount of time refunded due to their failure to commit to contract.

Business

Response:

We regret for the delay in responding to you regarding complaint # [redacted]. In the mean time we have contacted the customer and refunded $199.99 i.e. full amount charged, vide check #[redacted] dated 03/28/14 though customer had requested for payment on pro rata basis.

We fully respect and appreciate the customer's concerns. We are looking into the matter to understand the reasons for such lapse and initiating suitable steps to avoid such occurrence in future.We sincerely apologize for the inconvenience caused to the customer.

Consumer

Response:

To: Revdex.com,

Thank you for contacting Amity Tech. and having them resolve this matter.

They called me several times saying their internet service was down and therefore was their reason

for not having phone on.

They tried to get me to call you (Revdex.com) and drop the complaint while on the phone with them.

I refused to do so until they refunded my money to my credit card.

After several more calls and promises they finally sent me a check for the total amount that is stated in email.

I appreciate all the work on your end and have just cashed the check a day ago.

I wanted to make sure it was legitimate before contacting you.

I sure was scammed by this company and the last time they took remote control it caused my computer to be full

of virus's.

Needless to say I had to get a new computer.

You may close this case though I must add they do know the reason they had not complied with my purchase agreement..

they are taking money and not providing the full service.

They claim to be in CA but all the tech's I talk to are located in india!

Thank you again for all your help!!

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: The original charge of $199.99 was charged to my [redacted] Credit Card by Support by Techies. Now they are trying to charge my checking account $261.50 for a reason that I don’t know. Which now is what got me into the [redacted] trying to collect. I owe them no money whatsoever. I have a letter from [redacted] Credit Card that sent out a dispute to Support by Techies and haven’t heard anything as of now.Desired Settlement: Clearing my record with [redacted] because I font owe them anything. And I didn’t incur any further debt.

Business

Response:

Revdex.com serving Northeast California 3075 Beacon Blvd West Sacramento, CA 95691 Kind Attn: [redacted] Sub: Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”) Dear Sir/Madam, This is with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer. Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint. Now in this regard, we would like to state as follows: 1. Brief Facts - Customer contacted us on 2nd February stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on February 2 (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue. 2. Feedback Email – In fact as a process, after delivering services and completing our support, we call customers to seek their valuable feedback, which was also done in this case. The Feedback clearly stated, “Excellent and very professional” (the feedback mail is attached herewith as “Exhibit B”). 3. Payment Authorization - The Customer claim of wrongly being charged is not valid as he has himself authorized the payment of $199.99 and we do have a proof substantiating our claim as we have transaction authorization slip as well as AVS match proof that are attached herewith as “Exhibit C”. 4. Customer claim – We strongly refute customer’s claim of trying to charge his checking account. As per documents forwarded to us the customer later on received a call from some number and they claimed to be calling from “Support By Techies” for a refund due to some software glitch. We tried to call the number mentioned several times at different hours of the day but did not receive any response. As a policy we do not call customers and rather request customers to call us in case of problem. We maintain log as well as audio recording of all calls placed or received by us. We have investigated the matter at our end. No call has been made by us, and so question of asking for any payment or collecting any account information does not arise. We may add that the Customer is claiming that a letter from [redacted] credit card was sent to us but without prejudice to any other rights we have under law or otherwise, we would like to state that we have also denied the chargeback. If required we can share the necessary details. Conclusion –We cannot be responsible for all suspicious calls/spams and/or frauds resulted or likely to result in any loss to the Customer, and so we do not see any further action required in this matter/complaint.Hope you appreciate the same and will quash this complaint in totality.Warm Regards,Customer Service

Consumer

Response:

This is with reference to message received on Friday, April 8, 2016 regarding response from Support by Techies. I, [redacted], am not disputing that I contacted Support by Techies on February 2, 2016 concerning issues with my printer/computer, nor am I disputing the positive feedback given immediately following completion of services rendered. Furthermore, I am not disputing payment authorization of $199.99 on my [redacted] credit card. As to the response of contact with [redacted] by Support by Techies, I cannot confirm as I have not received any further information from [redacted]. Personally, I had no reason for concern or alarm until I received the call from [redacted] informing me of software corruption pertaining to the very purchase and all its details on February 2, 2016 through Support by Techies. However, the actions which led to this complaint are very real. [redacted] (name of representative) is the same individual that I started with on February 2, 2016 when services were purchased and rendered with excellence and professionalism. [redacted] is the same individual at the center of the problems that followed under the guise Support by Techies. I continue to be at a loss to understand how in the process of supposedly refunding monies charged for the February 2, 2016 purchase that an unpaid debt of $261.50 has been forwarded to TRS collection agency as a result. I don’t think anyone can disagree that something is definitely very wrong in proceedings that resulted (per submitted documents) since receiving the call from [redacted] concerning corruption of software and supposedly refunding of monies charged to [redacted]. Thus, I can only attest to what’s been presented to me and hope for a resolution that clears my name, and the questionable debt all without negative impact to my credit rating as a result from the stated issues submitted to [redacted] Sincerely,[redacted]

Consumer

Response:

At this time consumer requests all information removed from the business records and no further contact from the business. No further charges or anything.

Business

Response:

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA 95691 Kind Attn: Jorge Guerrero Ref: Response to Complaint id No. 11251242 filed by one of our customer – Vivian Reed (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us for a follow-up reply regarding the complaint filed by the Customer. As desired we confirm that we have removed all information of the customer from our records. As per our policy informed earlier also we never call our customers and expect customers to call us whenever they need. Similarly our system accepts payment by credit/debit card only and payment information has to be entered by the customer only. Still we confirm that there would neither be any contact from our side to the customer nor any further charge to the customer. Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer ServiceSupport by Techies

Wonderful service

Review: I contacted the following number ([redacted])to get support to fix my computer issues on july 2 2015. I been on the phone with some foreign speaking costumer support technicians that claim to be technician hired by NORTON security, every time I called them they promise me to fix my problem I paid them $129.99 on the prior mentioned date in order for them to start the computer diagnostic. they worked on it for many hours and days. today is july 25 the computer still works slow and only works sometimes according to all the technicians I spoke to the refuse to give me my money back or conect me with a billing agent for me to get my money back they all sounded Indians heritage and it was always the same 3 techs.Desired Settlement: I will like to get refunded for the amount of 129.99 since my issue still there and the computer still has some issues that werent fix by the technical support group that was provided to me,and I need the money to be able to get a new computer or get some other way to fix the issue.

Business

Response:

Revdex.com serving Northeast California3075 Beacon BlvdWest Sacramento, CA 95691 Kind Att: [redacted] Ref: Response to Complaint id No. 10734740 filed by one of our customers – [redacted] (the “Customer”) Dear Sir, This is with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that issues for which the Customer paid to us has not been satisfactorily fixed, that we represented / claimed to be technicians hired by Norton and lastly we have refused to return money back to the Customer.Now in this regard, we would like to state as follows:1. Customer contacted us on July 2, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical supportproviders agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on July 9 (the Service Contract signed is attached herewith as “Annexure A”). We performed our part of the agreement and fixed the Customer issue in whatever manner that was possible. Though the issue was resolved by our Technicians but the Customer was not satisfied since he has Windows Vista on his computer which is obsolete hence he was suggested to get Windows 7 so that the issues that he is facing related to slow performance could be resolved which he promised but did not procured, which resulted in the issue creeping in again.2. The Service Contract very clearly states as follows:“I have authorized Support by Techies with their office at [redacted] – 95814 to debit my credit card for sum of $ 129.99 for incidental technical support for 1computer on 07/ 09/2015. I am aware that I have opted for the services by calling their Toll Free Number mentioned on the website to get the primary issue fixed.Support by Techies is an independent technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Support by Techies, hereby, disclaims any association, affiliation – direct or indirect, or representation in any form of any such brand, product or service.”Thus it is very clearly displayed that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was very well conveyed to the Customer. We nowhere have ever mentioned that we were linked to any third party in any manner. The screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Annexure B”). Thus the Customer contention that we misrepresented as Norton or Customer has mistaken us to be Norton is not tenable. 3. Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website (i.e. [redacted]), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions: If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.) If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By Techies. However, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Though we have performed and delivered the services satisfactorily, but as Customer is not satisfied, we have already initiated the refund of the service fees received i.e. $129.99 onJuly 29, 2015. The receipt of the same was e-mailed by the Payment Gateway directly to the Customer. A copy is same is also attached as “Annexure "C”.Conclusion – As the Customer desired settlement (as per your complaint mail dated July 27th) is to seek refund of $ 129.99 because as per his opinion,the issues in his computer were not fixed satisfactorily services and were not resolved by us, we have already agreed to same and the amount of $ 129.99 has been refunded, thus we do not see any further action required in this matter/complaint. Hope you appreciate the same and quash this compliant in totality. Warm Regards,Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Thanks for your support in regards to this issue even tho my computer was not fix after a month of been worked on I was finally able to get my money back.

Review: I wanted security for my computer. So on 03-22-2015 I contacted [redacted] and paid $53.61 for one year protection. 2 months later, I received pop-up notice from [redacted]. My protection was ending. So on 05-30-2015 I called [redacted] told me that he needed to perform diagnostics on my computer. After the bogus diagnostics, [redacted] said that there were some issues that needed to be fix so the charges were $149.99 and $53.61. I disagree on the charges. I told [redacted] to forget it that I didn’t wanted the service. It the end I was conned of $149.99. Throughout the year I received unsolicited notice from [redacted] but I ignored it.Desired Settlement: I want the lock removed from my computer. I want the start-up key password.

Business

Response:

Revdex.com serving Northeast California [redacted] Kind Attn: [redacted] Ref: Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”) Dear [redacted] This has reference to the above captioned wherein you have asked us to document our position regarding the complaint filed by the Customer. At the outset we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint. Now in this regard, we would like to state as follows:1. Customer contacted us on May 29, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May 29 (the Service Contract signed is attached herewith as “Exhibit A”). 2. We may also add that Customer’s claim that we represented ourselves as some other party because of which Customer mentioned that we were not as described, is not understandable. In this regard, we would like to inform you that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was conveyed to the Customer. We nowhere have mentioned that we were linked to any third party in any manner. The screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Exhibit B”). Thus there are rare chances of Customer confusing us with any third party so the Customer claim that we were not as described is false and should be rejected. 3. We performed our part of the agreement and fixed the Customer issue in whatever manner that was possible. The proof the same is the feedback mail sent by the customer which is being produced here as “Exhibit C”.4. Support By Techies also gives the option to cancel subscription anytime during the period opted under the following conditions: “If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)”5. Now through this complaint the customer wants the issue to be resolved. We have been able to contact him after several attempts. The customer has confirmed that his issue has been resolved. We assure you that we would support him even after the expiration of his contract with him whenever he calls us.Conclusion – The customer never contacted us during the whole year for any support on his computer or else we would have fixed his computer long time back. We on our own have no means to know if any customer has problem. However, now his issue is resolved.Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer Support Support by Techies

Consumer

Response:

I am rejecting this response because: I am rejecting this response because:As regards to exhibit "A" this is a total fabrication I've never seen it before nor sign it. I had no knowledge of the service agreement.I have never requested service because my computer had no issues.Your technician [redacted] told me that my computer had issues back on May 29, 2015 and on June 13, 2016 that's when he installed a start up password on my computer.I think that your technicians have failed to resolve this issue.As regards to exhibit "C" is total fictitious. I have never sent a thank you note. and last time I was contacted by your technicians I asked for my start up key password. Your technicians decline my request.Conclusion-what I want from you is the start-up key password to my computer no more no less. Sincerely,[redacted]

Review: I'm sure I am not the first person to be burned by this practice but here is my complaint. I so enjoyed my transition to my first 2009 13'' Mac Book Laptop that when it came time to replace it last year , on July 28, 2014, I followed some very good advice and bought the same exact one from a great company called Mac of All Trades for $339. Although it was refurbished it was excellent and even outperformed my first Mac. I never traveled with it as it stayed always on my night stand. But two weeks ago, April 2 , 2015, an error message came onto my screen, looking very official and Apple like, and cautioned me that my computer was infected with viruses and was running slower than it should and that I should call them, Support by Techies Mac, about fixing the alleged problems remotely from their location. I declined their exorbitant 1 and 2 year plans and agreed to $49.99 for the repairs, virus protection etc and a month long free upkeep in case there was any problems. Well, last night I discovered that my computer was now a lemon : gone were my search engines (except Chrome) email, Itunes...everything that would normally pop up from the bottom of the screen when needed. Now, nothing existed or came up. Gone too were the symbols on top that would show the status of my battery , Fios, Bluetooth etc. They had made my fully functioning computer an instant lemon somehow and they tried to convince me that they couldn't fix it because I must have dropped it ( not true, never traveling further than a foot from my night stand to my bed). They denied any responsibility just two weeks after having "saved" and "improved" my perfectly intact and well enjoyed computer from the " evil viruses and hackers". I've learned my lesson well that if something is not broken dont try to fix it. And now i'll need to buy another computer because I accepted their fearful doomsday tale and the promise of much better speed. Unfortunately , what I got was a speedy demise of fine computer.Desired Settlement: I called the real Technical Team at Apple and they said that based on how damaged my Mac now was at the hands of these con artists that the cost to fully restore the computer would either come close to or exceed the price I would have to pay to replace my Mac with another refurbished one. I'm seeking the cost of $349.- for a replacement refurbished computer of the same make and model. My credit card reversed the charge of $49.99 already. And hopefully the techies will close up shop !

Business

Response:

Dear Sir or Madam:We thank you for notifying us for this complaint. We deeply regret all the inconvenience that it may have caused the customer.With regards to this chase we would like to inform you that Support by Techies is a third party remote technical service provider. We are in no way, shape or form related to Apple as clearly mentioned on our website and also on service contract digitally signed by the customer.We take feedbacks and complaints seriously. We have performed a thorough investigation and audited the sales call technical calls recordings.The customer had contracted us on 04/04/2015 with regards to a pop-ups issue on the computer. The tech was able to help the customer with the same and resolved the problem for which customer paid $49.99.In response to the service provided to customer, the customer sent us a positive feedback stating that the computer was working fine. Later that day, customer called us again saying he was getting pop-ups again. The tech guided him and resolved the issue. After which the computer was working fine and there were no further complaints from the customer.On 04/17/2015, customer called us regarding "grey screen" error with the computer. This issue required the customer to have the original installation disc and customer did not have. Due to this limitation, customer was asked to take the laptop to the local store and as a courtesy we refunded the amount $49.99 which customer had originally paid.The issue was fixable if customer had the original disc along. The issue that the customer was facing could be due to hardware issue. Since it was refurbished laptop, we had suggested the customer to contact the person from whom he bought it.We would like to assure the customer that no harm was done to the computer with the tech accessing it. No malicious activity was performed on it. All active programs and applications should be working in the same way as they were before. This is corroborated by the fact that computer worked for 15 days without any problem.Now Customer demands to reimburse the amount paid for the refurbished laptop ie. $349.00.Without getting into the merit of the case and not withstanding customer's complaint, we are issuing check # [redacted] dated 05/21/15 in amount of $349.99 as demanded by the customer, as a gesture of good will. However, we expect customer to send the laptop in question for academic interest and training purposes, to understand exact problem and to improve our services in future.We are hereby enclosing scanned copy of check. Check has been mailed to the customer's address mentioned on page 2 of the complaint.We assume that Revdex.com will help us in closing the complaint and would receipt the laptop in question on our behalf from the customer. Hence, with the assumption we would request the customer to send laptop using US Postal ground services to Revdex.com, 3075 Beacon Blvd, West Sacramento, CA 95691 Attention: Mr. [redacted], Information Specialist. We shall collect laptop from Mr [redacted] from his office in West Sacramento.Thanking you,Support by TechiesEncl: Scanned copy of Check # [redacted] dated 05/21/15

Consumer

Response:

Consumer states: I have received the check for my reimbursement for the laptop from the company but will not send my laptop back to the company and do not want anymore dealings with them.

Review: Incompetent "techies" unable to resolve simple computer-printer communication issue and then unwilling to refund charges which were prepaid for a service they did not complete or resolve. Represented themselves to be affiliated with ** but ** verified Support By Techies are not affliated with ** whatsoever. Also insisted on having password to computer while I was gone for five hours in order to fix the problem because they would have to reboot computer 3-4 times. Promised to have computer fixed by the time I got home. I told them I would rather call back later rather than have them working on my computer without me there but they still insisted they could fix it without me there but would need the password. So I gave them the password.It was not fixed nor were they able to fix it after I got home. Then they claimed they needed my router user name and password which I unwittingly gave and then found out later that was unnecessary and should never be given out to ANYONE! Also when requested to talk to a supervisor because it was becoming increasingly clear that something was not right and becoming alarmed about how this group had access to my passwords, etc, the representative claimed the supervisor had already left for the day (3:00 pm their time) and they had no way to contact them. Finally got hold of reputable and authentic ** technology support and problem was resolved in 30 minutes! This group did NOT deliver the service they promised and proved after 3 different representatives were unable to resolve the issue that they were incapable to do so. Not only that, they appear to be more interested in getting access to personal information rather than fixing the problem.Desired Settlement: Refund in full immediately.

Business

Response:

Revdex.com serving Northeast California[redacted]

[redacted] Kind Attn: [redacted] Ref:Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that there was a fraud in the billing.Now in this regard, we would like to state as follows:1. Customer contacted us on January 12, 2016 stating that customer was facing some issue with her computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services, however providing necessary resolution was taking time due to the complexity and the customer got impatient and the issue could not be resolved at that time.2. We tried contacting the cr of times but were unable to reach her.3. Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website (i.e. [redacted]), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions: If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.) If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By Techies. However, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Conclusion – Since the customer has asked for “Full Refund” we have provided the same.Kindly find the transaction receipt of the refund provided as the proof.Hope that this will resolve the complaint.Warm Regards,Customer SupportSupport By Techies Encl : AVS Match Proof (Refund)

Review: I am the advocate for [redacted]. He is 85 years old; hard of hearing, and has comprehension problems.Back in August 2015, he un-knowingly subscribed to a computer service. He was charged $299.99 to his credit card. His customer ID is #[redacted]. On 9/11/15 he called [redacted] at phone number 916 649-1676 asking that his credit card to refunded the $299.99, as he did not intend to purchase this service. [redacted] told him to call back in two to three weeks, as he need to talk to his supervisor. On 10/2/15 Chet once again called [redacted]; who this time informed he that he has not contacted his supervisor and has done nothing. Phone calls to [redacted] now are not answered. [redacted] is retired, on a limited income and quite frankly this company is taking advantage of a senior citizen. Any help in recovering the $299.99 to his credit card, will be greatly appreciated.Desired Settlement: Please refund [redacted] credit card for $299.99. They have his information.

Business

Response:

Revdex.com serving Northeast California3075 Beacon BlvdWest Sacramento, CA 95691 Kind Attn: [redacted]Ref: Response to Complaint id No. [redacted] filed by one of Customers – [redacted] (the “Customer”) Dear Sir/Madam, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.At the outset we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating Refund or Exchange Issues.Now in this regard, we would like to state as follows:1. Customer contacted us on August 25, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on August 25 (the Service Contract signed is attached herewith as “Exhibit A”).

Review: Having a problem getting my [redacted] anti-virus protection on my computer. I went to a [redacted] website (I thought) and got support by techies. I explained that I couldn't get the program on my husband's computer. They asked if they could remote access my computer (I'm still thinking it's [redacted]), I agreed. That's when they said my computer was too old but my husband's wasn't and they accessed his. They then said that his had a lot of malware that was not letting me put the protection on his computer. After that they said that they could help me by installing for a fix for $99.99. So when I agreed, then they said that for $99.99 6 months additional warranty+6 months service they could put it on both computers (after telling that mine was too old). He also said that it would keep pop-ups and spam off of the computer. When I went into my e-mail I still got pop-ups and spam. I call them back and told that the program didn't work and I wanted to cancel the contract. He told me that were closed and someone would call me back (saturday). I plan to call them again. I call [redacted]s CS rep and did not get any help there either.Desired Settlement: I want them to void the contract because it done by fraud and let me cancel credit card. They knew that they could not handle a [redacted] product because they do not represent [redacted]. It was in their disclaimer. And, I don't want any further contact by/with this business. They also said we got a discount for being over 50(did not get). He e-mailed a HelloSign contract which we did not sign.

Business

Response:

We thank the customer for communicating why our service did not meet her expectations. It is always our endeavor to provide best solution available to resolve the problem. As we investigated the whole case, we have found following –· Customer digitally signed the service contract for 2 computers on June 12, 2015 after going through it which clearly mentions the name of the company, address, toll free number and the plan that customer has opted for. It also captures the IP addresses of both the parties. A copy of signed contract is attached.· It is clearly mentioned that SupportbyTechies is an independent service provider of 3rd party products, as disclaimer, prominently in the body of home page and footer of our website. · One of the two computers was fixed in timely manner and customer was satisfied with the performance of the computer, as per customer’s email dated 12th June, 2015. A copy is attached.· On 13th June, 2015, Customer called us conveying dissatisfaction with the performance of second computer.· In accordance with our refund policy, we initiated full refund of $199.99 on June 13, 2015. Receipt of the same was e-mailed by the [redacted] directly to the customer. A copy is attached. It is obvious that a) The customer signed contract before service started.b) Company name, address, etc are clearly mentioned on the contract.c) Customer was satisfied with the performance.d) Customer’s contract was voided on June 13, 2015 We maintain audio recording of all calls received, missed and placed, in our system. We also maintain screen recording of all services provided. Though in view of the above we are unable to understand reason of this complaint, yet we regret for any inconvenience caused to the customer. We always welcome our customers to provide feedback, to help us improve our services. Customer CareSupport By Techies