Support By Techies

Hi,? This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.? Firstly, we would like to thank you for allowing us to put forth our facts for your consideration.Now in this regard, we would like to state as
follows:1.? ? ? ? ? Brief Facts? -? Customer contacted us on 10th? Oct stating that she was facing some issue with her computer and wanted to avail our services for getting the same fixedWe as technical support providers agreed to provide the services and thereafter directed her to sign the service contract, which was done by her digitally on 10th? Oct itself? We performed our part of the agreement and fixed the Customer’s issue.2.? ? ? ? ? Feedback Form? ??"? In fact, as a process, after delivering services and completing our support, we do send a Feedback form to the Customer to seek their valuable feedback, which was also done in this caseThe Feedback clearly stated “The experience was very goodI authorize you to close the case now...!”? (The mail is attached herewith as? “Exhibit A”.)3.? ? ? ? ? Customer claims? ??"·? ? ? ? ? ? Issue was not Resolved:? Issue was resolved as per the customer’s satisfaction and had the Customer not been satisfied by our services, acted in prudent manner by contacting us for rectification or had not shared the feedback as stated above·? ? ? ? ? ? Not Getting the services:? In this regard, we would like to add that our system maintains log of all calls received, missed and placed by usWe have checked our records and found that the work was completed on the customer’s computer? (Evident from feedback email).? We did not receive any email or call from the Customer regarding dissatisfactionHad the customer felt that the services were not rendered or was not satisfied with our services, she would have at least called us back or replied to our email we would like to inform you that customer last contact with us on 3rd? Feb only.Conclusion? ??"Ø? ? Customer contacted us for computer related issueWe diagnosed the computer and offered our servicesWe directed her to sign the service contract and after that we worked on the computer and fixed all the issues with computer(Evident from Feedback Email).Ø? ? Customer, after 3rd Feb never contacted us backWe didn’t receive any call or email from the customerAfter getting this notification, we have called back the customer many times and also sent the email for contacting us back for any kind of technical issues on her computer(The mail is attached herewith as? “Exhibit B”.)? ? ? ? ? The customer is having one year of unlimited tech support plan with us and the subscription is valid till 9th? Oct She has mentioned about the life time subscription which is out of context since the maintenance and support plans come with an expiry however, the security application activated on her computer is valid for life time and she would not require to buy/renew itAs a goodwill gesture we extended the services further for next more months which means, that her subscription of support services will be valid till 9th? Jan The customer can call us for technical assistance till 9th? Jan whereas the security application on her computer will remain activeOur support timings are? 10:AM to 7:PM EST? from? Monday? to? FridayOur toll free number is? ***.”? Hope you appreciate the same and quash this compliant in totality.? Warm Regards,Customer Support? ? Enclosed:Exhibit A ??" Feedback Email sent by the customerExhibit B ??" Email sent to the customer?

Revdex.com serving Northeast California[redacted]West Sacramento, CA [redacted] Kind Att: [redacted]  Ref: Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding the complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration. We would like to bring to your attention that we have responded to the complaint on December 16, 2016. Now in this regard, we would like to state as follows:1.     Brief Facts - Customer contacted us on 14th September 2016 stating that he was facing some issue with his computer and wanted to avail our services for getting it fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on September 14th itself (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue.2.     Feedback Email – In fact as a process, after delivering services and completing our support, we called the Customer to seek their valuable feedback, which was also done in this case. The Feedback clearly stated “It was fine. I authorize to close the case now” (the feedback mail is attached herewith as “Exhibit B”).3.     Payment Process - The payment was authorized by the customer and AVS Match proof is being produced as “Exhibit C”. 4.     Customer False claims –  ·      Refusing Refund: The customer never called us for any refund. Had he called us we would have processed the same. However, since he has demanded refund through this complaint, we have processed the same and the proof of the same is enclosed herewith.We reiterate that customer’s refund has been processed on 12th December 2016 and the proof is attached herewith. Conclusion –Ø  Customer contacted us for computer related issue. We diagnosed the computer and offered our services. We directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer. (Customer has acknowledged the same). Ø  Customer never contacted us for refund after getting his problem resolved because as per the contract customer is liable to get refund on pro-Data basis only but here customer is disputing the charge to get the full amount refunded. Still since the customer is demanding a refund, we are refunding full amount to him and the proof of the same is enclosed herewith (Exhibit D)Hope you appreciate the same and quash this compliant in totality. Warm Regards, Tell us why here...

Revdex.com serving Northeast California [redacted]   Kind Attn: [redacted]   Ref: Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”)     Dear [redacted]   This has reference...

to the above captioned wherein you have asked us to document our position regarding the complaint filed by the Customer. At the outset we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint. Now in this regard, we would like to state as follows:1.     Customer contacted us on May 29, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May 29 (the Service Contract signed is attached herewith as “Exhibit A”). 2.     We may also add that Customer’s claim that we represented ourselves as some other party because of which Customer mentioned that we were not as described, is not understandable. In this regard, we would like to inform you that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was conveyed to the Customer. We nowhere have mentioned that we were linked to any third party in any manner. The screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Exhibit B”). Thus there are rare chances of Customer confusing us with any third party so the Customer claim that we were not as described is false and should be rejected. 3.    We performed our part of the agreement and fixed the Customer issue in whatever manner that was possible. The proof the same is the feedback mail sent by the customer which is being produced here as “Exhibit C”.4.      Support By Techies also gives the option to cancel subscription anytime during the period opted under the following conditions: “If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)”5.      Now through this complaint the customer wants the issue to be resolved. We have been able to contact him after several attempts. The customer has confirmed that his issue has been resolved. We assure you that we would support him even after the expiration of his contract with him whenever he calls us.Conclusion – The customer never contacted us during the whole year for any support on his computer or else we would have fixed his computer long time back. We on our own have no means to know if any customer has problem. However, now his issue is resolved.Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer Support Support by Techies

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA 95691   Kind Attn: [redacted]    Ref:  Response to Complaint id No. [redacted] filed by one of our customer – [redacted] (the “Customer”)     Hi,   This is with reference to the above captioned wherein you have asked us for a follow-up reply regarding the complaint filed by the Customer. As desired we confirm that we have removed all information of the customer from our records. As per our policy informed earlier also we never call our customers and expect customers to call us whenever they need. Similarly our system accepts payment by credit/debit card only and payment information has to be entered by the customer only. Still we confirm that there would neither be any contact from our side to the customer nor any further charge to the customer. Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer ServiceSupport by Techies

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA 95691   Kind Att: [redacted]     Ref: Response to Complaint id No. 11871418 filed by one of our customers – [redacted] (the “Customer”)   Hi,   This is with reference to the...

above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer. Firstly we would like to thank you for allowing us to put forth our facts for your consideration. Now in this regard, we would like to state as follows: 1.     Brief Facts - Customer contacted us on 30th November 2016 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on November 30th itself (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue. 2.     Feedback Email – In fact as a process, after delivering services and completing our support, we call the Customer to seek their valuable feedback, which was also done in this case. The Feedback clearly stated that “All issues are repaired, you can close the case” (the feedback mail is attached herewith as “Exhibit B”). 3.     Customer False claims –   ·      Certified Hewlett Packard Repair Service: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our website. ·      Refusing Refund: The customer never called us for any refund and had he called us we had processed the same, however since he has demanded the same through this complaint we have processed the same and the proof of the same is enclosed herewith.   Conclusion – Ø  Customer contacted us for computer related issue. We diagnosed the computer and offered our services. We directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer. (Customer has acknowledged the same). Ø  Customer never contacted us back for refund after getting his problem resolved because as per the contract customer is liable to get refund on pro-rata basis only but here customer is disputing the charge to get the full amount refunded in spite of signing service contract and confirming services vide e-mail feedback. Still as a gesture of good will we are refunding the complete amount to him and the proof of the same is also enclosed herewith as “Exhibit C”. Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer Services

Revdex.com serving Northeast California3075 Beacon BlvdWest Sacramento, CA 95691 Kind Attn:  [redacted]Ref: Response to Complaint id No. [redacted] filed by one of Customers – [redacted] (the “Customer”) Dear Sir/Madam, This is with reference...

to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.At the outset we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating Refund or Exchange Issues.Now in this regard, we would like to state as follows:1.    Customer contacted us on August 25, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on August 25 (the Service Contract signed is attached herewith as “Exhibit A”).We performed our part of the agreement and fixed the Customer issue in whatever manner that was possible. The proof of the same is the feedback mail sent by the customer which is being produced here as “Exhibit B”.2.    Payment was authorized by the customer and the proof of the same is the AVS Match proof which is being produced as “Exhibit C”.3.    Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website (i.e. [redacted]), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions:If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)              If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By Techies. However, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”4.    Customer even filed a chargeback for this amount in the month of October and he lost since we had all the evidences. Hence, he has now filed a Revdex.com Complaint, which clearly indicates his intention of getting back the money after getting all the work done satisfactorily.Conclusion – As the customer himself provided all the necessary details and signed the Service Agreement, there is no question of any fraud being involved.However, without getting into merit of the case and saving our rights, we propose to refund $100 to the customer as a gesture of goodwill if customer agrees to not dispute it any further. We shall promptly process refund to the payment method used for making payment in the first place, after receiving customer’s concurrence.Hope that you will appreciate and help us in resolving the issue.      Warm Regards,      Customer Services - Support By Techies

Support by Techies never sent me any refund despite repeated requests by phone and the chat window they placed on my desktop. Everytime I requested a refund the chat window magically closed.

Consumer states: I have received the check for my reimbursement for the laptop from the company but will not send my laptop back to the company and do not want anymore dealings with them.

Revdex.com serving Northeast California 3075Beacon Blvd West Sacramento, CA 95691   Kind Att: [redacted]     Ref: Response to Complaint Id No. 11960995 filed by one of customers – [redacted] (the “Customer”)   Dear Sir/Madam,   This is with reference...

to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer. Firstly, we would like to thank you for allowing us to put forth our facts for your consideration. Now in this regard, we would like to state as follows:   1.     Brief Facts - Customer contacted us on 17th Jan 2017 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on 17th Jan 2017 itself (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue. 2.     Payment Process - The payment was authorized by the customer and the proof of the same is the AVS Match proof which is being produced as “Exhibit B”. 3.     Customer False claims –   ·      Microsoft Support: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our website. We may also add that Customer claims that we represented ourselves as some other party. ·      In this regard, we would like to inform you that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was conveyed to the Customer. We nowhere have mentioned that we were linked to any third party in any manner. The screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Exhibit C”). Thus there are rare chances of Customer confusing us with any third party so the Customer claim that we were not as described is false and should be rejected.   Conclusion – Ø  Customer contacted us for computer related issue. We diagnosed the computer and offered our services. We directed him to sign the service contract and after that we worked on the computer and fixed all the issues with computer. (Customer has acknowledged the same). Ø  Customer contacted us back for refund after getting his problem resolved. We have processed the complete refund back to the customer and the proof for the same is also enclosed herewith (Exhibit D) Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer Support

At this time consumer requests all information removed from the business records and no further contact from the business. No further charges or anything.

GREETINGS;MRS JONES-THOMAS, I WOULD LIKE TO THANK YOU SO VERY MUCHFOR YOUR HELP. THE  REFUND OF $199.99 WAS CREDITED TO MY ACCOUNT THIS MORNINGBY SUPPORT BY TECHIES.ALSO, TECHGENIUS TOLD ME ON 29 JAN 2015 THAT THE $499.99 WILL BEREFUNDED TO ME IN 2 TO 3 DAYS.AGAIN, THANK YOUR VERY MUCH.GOD BLESS YOU AND YOUR FAMILY

This is with reference to message received on Friday, April 8, 2016 regarding response from Support by Techies. I, [redacted], am not disputing that I contacted Support by Techies on February 2, 2016 concerning issues with my printer/computer, nor am I disputing the positive feedback given immediately following completion of services rendered. Furthermore, I am not disputing payment authorization of $199.99 on my [redacted] credit card. As to the response of contact with [redacted] by Support by Techies, I cannot confirm as I have not received any further information from [redacted]. Personally, I had no reason for concern or alarm until I received the call from [redacted] informing me of software corruption pertaining to the very purchase and all its details on February 2, 2016 through Support by Techies. However, the actions which led to this complaint are very real. [redacted] (name of representative) is the same individual that I started with on February 2, 2016 when services were purchased and rendered with excellence and professionalism. [redacted] is the same individual at the center of the problems that followed under the guise Support by Techies. I continue to be at a loss to understand how in the process of supposedly refunding monies charged for the February 2, 2016 purchase that an unpaid debt of $261.50 has been forwarded to TRS collection agency as a result. I don’t think anyone can disagree that something is definitely very wrong in proceedings that resulted (per submitted documents) since receiving the call from [redacted] concerning corruption of software and supposedly refunding of monies charged to [redacted]. Thus, I can only attest to what’s been presented to me and hope for a resolution that clears my name, and the questionable debt all without negative impact to my credit rating as a result from the stated issues submitted to [redacted] Sincerely,[redacted]

This has reference to the complaint made by [redacted] on March 05, 2015.It is always our endeavor to provide best services to our customers in accordance with our policy. We regret for the inconvenience caused to the customer in this case. Details are...

-·        Customer called Support Number in order to get the problem fixed on September 22, 2014: He was very much satisfied with the services and appreciated the same by writing email. A copy is attached.·        Customer states that he called us again on January 20, 2015 for the problem with the computer which remained unresolved: Customer’s computer had lot of viruses/infections and most of the tools failed to work and he was told a senior technician would be calling back to fix the computer. Though the technician tried contacting the customer, the customer was not available and message was left. ·        Customer states that he called for refund on February 9, 2015: Customer agreed for the partial refund of $99.99, which would have been issued only after investigation. We requested customer to provide us an alternate number to call along with timings for his availability. The partial refund was not initiated since process seeking customer’s confirmation could not be completed. As requested by the customer, we have already issued check #[redacted] dated 03/16/15 in amount of $259.99 towards full refund. Scanned copy of check issued has been e-mailed to the customer as per our policy.We once again regret for the inconvenience caused. Customer SupportSupport by Techies

Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer. Firstly, we would like to thank you for allowing us to put forth our facts for your consideration.Now in this regard, we would like to state as...

follows:1.     Brief Facts - Customer contacted us on 10th Oct 2016 stating that she was facing some issue with her computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed her to sign the service contract, which was done by her digitally on 10th Oct 2016 itself.  We performed our part of the agreement and fixed the Customer’s issue.2.     Feedback Form – In fact, as a process, after delivering services and completing our support, we do send a Feedback form to the Customer to seek their valuable feedback, which was also done in this case. The Feedback clearly stated “The experience was very good. I authorize you to close the case now...!” (The mail is attached herewith as “Exhibit A”.)3.     Customer False claims –·      Issue was not Resolved: Issue was resolved as per the customer’s satisfaction and had the Customer not been satisfied by our services, acted in prudent manner by contacting us for rectification or had not shared the feedback as stated above·      Not Getting the services: In this regard, we would like to add that our system maintains log of all calls received, missed and placed by us. We have checked our records and found that the work was completed on the customer’s computer (Evident from feedback email). We did not receive any email or call from the Customer regarding dissatisfaction. Had the customer felt that the services were not rendered or was not satisfied with our services, she would have at least called us back or replied to our email we would like to inform you that customer last contact with us on 3rd Feb 2017 only.Conclusion –Ø  Customer contacted us for computer related issue. We diagnosed the computer and offered our services. We directed her to sign the service contract and after that we worked on the computer and fixed all the issues with computer. (Evident from Feedback Email).Ø  Customer, after 3rd Feb 2017 never contacted us back. We didn’t receive any call or email from the customer. After getting this notification, we have called back the customer many times and also sent the email for contacting us back for any kind of technical issues on her computer. (The mail is attached herewith as “Exhibit B”.)      The customer is having one year of unlimited tech support plan with us and the subscription is valid till 9th Oct 2017. She has mentioned about the life time subscription which is out of context since the maintenance and support plans come with an expiry however, the security application activated on her computer is valid for life time and she would not require to buy/renew it. As a goodwill gesture we extended the services further for next 3 more months which means, that her subscription of support services will be valid till 9th Jan 2018. The customer can call us for technical assistance till 9th Jan 2018 whereas the security application on her computer will remain active. Our support timings are 10:30 AM to 7:30 PM EST from Monday to Friday. Our toll free number is [redacted].” Hope you appreciate the same and quash this compliant in totality. Warm Regards,Customer Support  Enclosed:Exhibit A – Feedback Email sent by the customerExhibit B – Email sent to the customer

We thank the customer for communicating why our service did not meet her expectations. It is always our endeavor to provide best solution available to resolve the problem.   As we investigated the whole case, we have found following...

–·       Customer digitally signed the service contract for 2 computers on June 12, 2015 after going through it which clearly mentions the name of the company, address, toll free number and the plan that customer has opted for. It also captures the IP addresses of both the parties. A copy of signed contract is attached.·       It is clearly mentioned that SupportbyTechies is an independent service provider of 3rd party products, as disclaimer, prominently in the body of home page and footer of our website. ·      One of the two computers was fixed in timely manner and customer was satisfied with the performance of the computer, as per customer’s email dated 12th June, 2015. A copy is attached.·      On 13th June, 2015, Customer called us conveying dissatisfaction with the performance of second computer.·      In accordance with our refund policy, we initiated full refund of $199.99 on June 13, 2015. Receipt of the same was e-mailed by the [redacted] directly to the customer. A copy is attached. It is obvious that a)     The customer signed contract before service started.b)     Company name, address, etc are clearly mentioned on the contract.c)    Customer was satisfied with the performance.d)    Customer’s contract was voided on June 13, 2015  We maintain audio recording of all calls received, missed and placed, in our system. We also maintain screen recording of all services provided.  Though in view of the above we are unable to understand reason of this complaint, yet we regret for any inconvenience caused to the customer. We always welcome our customers to provide feedback, to help us improve our services. Customer CareSupport By Techies

Revdex.com serving Northeast California 3075 Beacon Blvd West Sacramento, CA 95691   Kind Attn: [redacted]     Ref: Response to Complaint Id No. [redacted] filed by one of our Customers – [redacted] (the “Customer”)     Hi,   This is with...

reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer. Firstly, we would like to thank you for allowing us to put forth our facts for your consideration. Now in this regard, we would like to state as follows:   1.     Brief Facts - Customer contacted us on 11th December 2017 stating that she was facing some issue with her Printer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter customer subscribed with us for 6 months of unlimited technical support plan. We performed our part and fixed the Customer’s issue.   2.     Customer False claims –   ·      [redacted] Support: We always make sure that customer should be informed about our independent identity on the call and customer was aware that she was subscribing the services to fix the printer related issue. ·      We fixed the issues on the computer and printer. Printer was working fine on USB connection but customer wanted to setup the printer on wireless network. We advised the customer to contact her ISP because her bandwidth (5.0 GHz) was not supported by the printer. We kept the ticket open for the customer and waited for the customer’s call. Customer was supposed to call us back after fixing the issues with her ISP.    Conclusion – Ø  Customer never contacted us back for refund after getting her problem resolved. Customer contacted her bank first and then made complaint with Revdex.com. Customer should have contacted us for any kind of dissatisfaction. Ø  Customer contacted us back on 12th December for full refund as she was directed by her bank. We at Support by techies strive for excellence in customer service and therefore keeping and respecting our customer’s wish, we refunded the complete amount of $ 199.99 back to the customer on 13th December itself. (Refund Receipt is attached herewith as “Exhibit A”).   Hope you appreciate the same and quash this compliant in totality. Warm Regards, Customer Support

Revdex.com serving Northeast California 3075 Beacon Blvd West Sacramento, CA 95691   Kind Attn: [redacted]   Sub: Response to Complaint id No. [redacted] filed by one of our customers – [redacted] (the “Customer”)   Dear Sir/Madam,   This is with reference to the...

above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer. Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint. Now in this regard, we would like to state as follows: 1.     Brief Facts - Customer contacted us on 2nd February stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on February 2 (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue. 2.     Feedback Email – In fact as a process, after delivering services and completing our support, we call customers to seek their valuable feedback, which was also done in this case. The Feedback clearly stated, “Excellent and very professional” (the feedback mail is attached herewith as “Exhibit B”). 3.     Payment Authorization - The Customer claim of wrongly being charged is not valid as he has himself authorized the payment of $199.99 and we do have a proof substantiating our claim as we have transaction authorization slip as well as AVS match proof that are attached herewith as “Exhibit C”. 4.     Customer claim – We strongly refute customer’s claim of trying to charge his checking account. As per documents forwarded to us the customer later on received a call from some number and they claimed to be calling from “Support By Techies” for a refund due to some software glitch. We tried to call the number mentioned several times at different hours of the day but did not receive any response. As a policy we do not call customers and rather request customers to call us in case of problem. We maintain log as well as audio recording of all calls placed or received by us. We have investigated the matter at our end. No call has been made by us, and so question of asking for any payment or collecting any account information does not arise. We may add that the Customer is claiming that a letter from [redacted] credit card was sent to us but without prejudice to any other rights we have under law or otherwise, we would like to state that we have also denied the chargeback. If required we can share the necessary details. Conclusion –We cannot be responsible for all suspicious calls/spams and/or frauds resulted or likely to result in any loss to the Customer, and so we do not see any further action required in this matter/complaint.Hope you appreciate the same and will quash this complaint in totality.Warm Regards,Customer Service

Revdex.com serving Northeast California3075Beacon BlvdWest Sacramento, CA 95691 Kind Attn: [redacted]
* Ref: Response to Complaint ID No. [redacted] filed by one of our customer – [redacted]h             ...

[redacted] (the “Customer”) Hi, This is with reference to the above captioned wherein you have asked us to document our position regarding complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint.Now in this regard, we would like to state as follows:1.     Brief Facts - Customer contacted us on 28th May 2016 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical support providers agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on May 28th itself (the Service Contract signed is attached herewith as “Exhibit A”). We performed our part of the agreement and fixed the Customer issue.2.     Feedback Email – In fact as a process, after delivering services and completing our support, we call customers to seek valuable feedback, which was also done in this case. The Feedback clearly states that “I'm satisfied with Rohit's work to Fix my Computer and I Authorize to close the Case” (the feedback mail is attached herewith as “Exhibit B”).3.    Payment Authorization - The Customer’s claim of wrongly being charged is not valid as he has himself authorized the payment and we do have a proof substantiating our claim as we have transaction authorization slip as well as AVS match proof which is attached herewith as “Exhibit C”. 4.     Customer False claims –  ·      Certified [redacted] Repair Service: We always make sure that customer should be informed about our independent identity on the call and same has been mentioned in service agreement, T&C and on our website.·      Refusing Refund: We never denied refund and we only asked for some time to escalate the case to our higher level escalation team to do some research on it. Next day Rohit (Escalation Team Member) was able to resolve the issue within 2 hours. Customer has acknowledged the same.·      Feedback Email: We never force our customers for positive feedbacks. As a good corporate practice, technicians are not authorized to close the case without resolving the issue and without confirmation from the customer.Conclusion –Ø  Customer contacted us for computer related issue. We diagnosed the computer and offered our services. We directed him to sign the service contract and after that we worked on the computer and fixed all the issues with not only printer but also with computer. (Customer has acknowledged the same). Now customer is claiming that charge was fraudulent which is not true because customer was not only informed about our company on the call but also we have sent all the documents to the customer’s email containing the details about our independent identity. Customer was only concerned about his printer problem and wanted to get it fixed anyhow.Ø  Customer never contacted us back for refund after getting his problem resolved because as per the contract customer is eligible to get refund on pro-rata basis only but here customer is disputing the charge to get full amount refunded. Ø  We have decided to refund full amount as a gesture of good will, saving our legal rights. Proof of the same is attached herewith (Exhibit D)Hope you appreciate the same and quash this compliant in totality. Warm Regards,Customer Services Enclosures :Exhibit A: Service Agreement signed by the customer Exhibit B – Feedback mailExhibit C - AVS Match Proof (Purchase)Exhibit D - AVS Match Proof (Refund)

I am rejecting this response because: they seemed to feel that the most important thing was that I wanted a refund.  And they did offer a partial refund of $130.00 and I said I would accept this.  However, my first fear was that they would misuse my credit card.  So, I didn't want them to have access to it even for the time to process the refund.  The bank blocked any future transactions with them and I was issued a new card number.  Two days ago I did receive a full refund into my account so the bank did accept a credit to my account.  The basis of the complaint was that they presented themselves as "HP Support".  The only way you don't know this is if you had some reason to ask them.  All my notes say" today I ..abc... from HP support".  When I actually talked to HP support I found out it was free for 12 mos and Iwas only six months into that warranty.  And they were the ones who told me to report a fraud to my bank.  the tech spent a lot of time with remote help but after 5hours+ I said we would have to continue the next day.  Meanwhile the next morning the sale of my server was announced and the problem disappeared.  When the tech called I did not tell him it was fixed; I told him what had  happened and that the problem was resolved by other means.  I also "signed" the contract as he rushed though it remotely on my screen and the same thing to close the case.  Bear in mind that I thought they were actually HP technical help.  They, did not tell me they were not HP.  so, that is what I want to warn people about.  be sure who you are talking to and be aware you have free HP technical help for 12 months and then can extend that for a fee.  I paid them for a one-time fix and for a one year help with software problems.  I feel they are shady and deceiving.  KNOW who you are talking to.

Revdex.com serving Northeast California3075 Beacon BlvdWest Sacramento, CA 95691 Kind Att: [redacted] Ref:   Response to Complaint id No. 10734740 filed by one of our customers – [redacted] (the “Customer”)  Dear Sir, This is...

with reference to the above captioned wherein you have asked us to document our position regarding to the complaint filed by the Customer.Firstly we would like to thank you for allowing us to put forth our facts for your consideration while reviewing and analyzing this complaint stating that issues for which the Customer paid to us has not been satisfactorily fixed, that we represented / claimed to be technicians hired by Norton and lastly we have refused to return money back to the Customer.Now in this regard, we would like to state as follows:1.     Customer contacted us on July 2, 2015 stating that he was facing some issue with his computer and wanted to avail our services for getting the same fixed. We as technical supportproviders agreed to provide the services and thereafter directed him to sign the service contract, which was done by him digitally on July 9 (the Service Contract signed is attached herewith as “Annexure A”). We performed our part of the agreement and fixed the Customer issue in whatever manner that was possible. Though the issue was resolved by our Technicians but the Customer was not satisfied since he has Windows Vista on his computer which is obsolete hence he was suggested to get Windows 7 so that the issues that he is facing related to slow performance could be resolved which he promised but did not procured, which resulted in the issue creeping in again.2.     The Service Contract very clearly states as follows:“I have authorized Support by Techies with their office at [redacted] – 95814 to debit my credit card for sum of $ 129.99 for incidental technical support for 1computer on 07/ 09/2015. I am aware that I have opted for the services by calling their Toll Free Number mentioned on the website to get the primary issue fixed.Support by Techies is an independent technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Support by Techies, hereby, disclaims any association, affiliation – direct or indirect, or representation in any form of any such brand, product or service.”Thus it is very clearly displayed that Support By Techies is a third party independent technical service provider with no affiliation with any other brand and the same was very well conveyed to the Customer. We nowhere have ever mentioned that we were linked to any third party in any manner. The screenshots of our Company website which clearly has a disclaimer of no link with other parties and our contact page which clearly depicts our Company name is also attached below as “Annexure B”). Thus the Customer contention that we misrepresented as Norton or Customer has mistaken us to be Norton is not tenable. 3.    Refund Policy - As a good corporate practice, we also believe and have a cancellation policy displayed on our website (i.e. [redacted]), under Terms and Conditions which provides as follows:“Support By Techies also gives the option to cancel your subscription anytime during the period you’ve opted under the following conditions:          If our technicians have failed to resolve even a single issue in your PC till the time you ask for cancellation. (In such a scenario, we will refund the entire amount we’ve charged for a plan you’ve opted.)          If our technicians were able to resolve a few or all problems you encountered during the tenure of the plan yet you are not satisfied with the way the services were delivered, you can still cancel the service you’ve availed with Support By Techies. However, under such circumstances, refund will be made on pro-rata basis for the days left for expiration of the support plan.”Though we have performed and delivered the services satisfactorily, but as Customer is not satisfied, we have already initiated the refund of the service fees received i.e.  $129.99 onJuly 29, 2015. The receipt of the same was e-mailed by the Payment Gateway directly to the Customer. A copy is same is also attached as “Annexure "C”.Conclusion – As the Customer desired settlement (as per your complaint mail dated July 27th) is to seek refund of $ 129.99 because as per his opinion,the issues in his computer were not fixed satisfactorily services and were not resolved by us, we have already agreed to same and the amount of $ 129.99 has been refunded, thus we do not see any further action required in this matter/complaint. Hope you appreciate the same and quash this compliant in totality. Warm Regards,Customer Support