Swapalease

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com:The proper address is: [redacted] [redacted] ** [redacted] *** Please confirm receipt of actual address Thank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

To Whom It May Concern: First, I would like to apologize to the client for the lack of response to their emails requesting a full refund Second, I would like to remind the client that when they signed up for the lease listing that we make it very clear that we cannot guarantee transfer success and that we have a no refund policy Recall that this information was shared via telephone and through a confirmation email that was returned to us Third, in an effort to show good faith due to the client being in a tough situation I would like to propose a partial refund of $ Thank you and please advise Scot HEVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio T: ###-###-#### E: [redacted]

To Whom It May Concern: First, I do understand the frustration conveyed by Mr [redacted] to find out that the lease he was interested in was no longer available after signing up for our services However, it is unfair to automatically write us off as a scam as a result Swapalease.com has been in business for better than years and we have helped tens of thousands of individuals transfer in and out of automotive leases It is not uncommon for attractive lease deals to be snatched up quickly either It is probably also fair to say that your average scam is not a member of the Revdex.com We do put a high priority on customer service and we want our users to have a great experience when using our services Evidently things got off on the wrong the foot with Mr [redacted] when he signed up for our program at the end of March That being said, we are willing to make an exception to our standard no refund policy in this case and refund the client what he paid us for his buyer membership in full Additionally, I will leave his account at an active status should another lease come along that might meet his needs now or in the future Please allow to business days for refund processing Thank you and please contact me with any comments, concerns, and/or questions Scot H [redacted] EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio [redacted]

To Whom It May Concern:We are sorry that our services did not live up to the client's expectations Moreover we intend to review several of our internal policies to ensure that this type of situation does not occur again As a result we are willing to deviate from our standard no refund policy and offer a full refund as requested Please note that refunds may take up to five business days to process.Thank you and please contact me with any additional comments, concerns, and/or questions[redacted] ***EVP of Operations [redacted] Cornell Park DriveCincinnati, Ohio [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To Whom It May Concern: Please note that I have read Mr [redacted] summary of his experience using Swapalease.com He spent $back on May 25th to advertise his [redacted] on our site for lease transfer including various listing upgrades for additional exposure He contacted us on June 20th claiming that our zip code search functionality was not working correctly In fact, system our notes indicate that he spoke with our office on occasions that day to different representatives In addition to fielding his zip code search claim we made listing updates per his request and re-explained how to use the account management are of our site Our notes from that day indicate that he opted to “yell” at least one of our representatives for apparently no reason, too It should also be noted that his vehicle was displayed in over 10,searches and actually viewed by interested buyers nearly times We take customer service very seriously at Swapalease.com and this is evidenced by the fact that we have been in business for the better part of years We also take pride in being transparent and upfront about our various policies and procedures For instance, it would have been made abundantly clear to the client at signup that we cannot and do not guarantee a successful lease transfer when using our services Additionally, he was informed about our no refund policy Regardless, it is apparent that Mr [redacted] is unsatisfied with his Swapalease.com experience Due to his dissatisfaction and our intention to show we are serious about customer service, we are willing to relax our standard and agreed upon no refund policy and offer him half of his money back totaling $ Thank you and please advise Scot H [redacted] EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio T: [redacted] E: [redacted]

To Whom It May Concern:First,I would like to apologize for continuing to send marketing emails after requesting not to receive additional emails Second, I would like to thank you for filing the complaint with the Revdex.com because it brought a system glitch to our attention that caused the issue Our representatives acted accordingly in terms of the email removal request regarding both processing and documentation However, recent updates to our promotional email system contained a bug where in some circumstances an individual would still be sent emails after requesting otherwise Again we are sorry for any inconvenience this may have have caused, we take full responsibility for the problem, and we are thankful that this has helped us improve our systems for all usersPlease let us know if anything further needs to be done to resolve this matter and/or close out this Revdex.com case[redacted] ***EVP of OperationsSwapalease.comCornell Park DriveCincinnati, Ohio 45242T: 866-792-ext1000E: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have NOT received a creditI spoke to chase todayNo credit has been issued Regards, [redacted] ***

To Whom It May Concern:I am sorry to hear that Mr [redacted] is unhappy with our services both online as well as over the telephone Even though our standard no refund policy on listings was agreed upon by the client we are willing to make an exception and offer a full refund of $ It should be noted that his listing has been deactivated as a result of the pending refund that will take to business days to process We sincerely hope that we can earn Mr***’s business in the future should he have the need or desire to enter of exit a lease early.Thank you and please feel free to contact me with any questions or additional concerns[redacted] ***EVP of Operations [redacted]

To Whom It May Concern:Please note that we have not received any specific examples of correspondence problems or issues through the Revdex.com complaint system to review.Also note that we have a standard no refund policy that was agreed upon when signing up for the lease exit service.Regardless, I would be happy to investigate this matter further if provided some examples to research to see if an override to our standard no refund policy is merited.Thank you, [redacted] ***Swapalease.com

To Whom IT May Concern:Please note that we pride ourselves in offering a high level of customer service and professionalism at Swapalease.com Additionally, I understand that we make errors from time to time and that we can do a better job when interacting with some clients That being said, I will be more than happy to work with the client in an effort to reach a fair and equitable settlementIt is important to understand that we do not and cannot guarantee a successful lease transfer using our service It is likely that any misunderstandings are stemming from the fact that we commonly mention we typically find buyers for leases within a to day period as opposed to guaranteeing that we do Regardless of what was understood to be the case when the client signed up for our service over the telephone with our representative we are willing to make an exception to our standard no refund policy That being said, please anticipate a full refund of $within to business days as requested by the client in the Revdex.com complaint as a desired settlement.Thank you and please feel free to contact me with any additional concerns, comments, and/or questions[redacted] ***EVP of Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not been issued a creditChase bank issued a temporary credit while I disputed the claimThe merchant challenged my dispute claiming that I had used the service and they would not issue a creditAs such, chase recharged me the $as they have already paid swapaleese and the merchant refused to give a creditHere are the facts: I was told by the salesperson on the phone that they would take all my information: car details, cedit card etcHe was then to send me an email with the terms and conditionsThen, I was supposed to reply with agreementOnce I realized that the terms and conditions were misrepresented by the salesman on the phone, I replied that I DID NOT Agree (see attached email)However, it was to late, the salesman charged my card long before I received the emailI subsequently, placed a dispute with Chase bank The merchant disputed the claim stating that I had used the serviceThis is also untrueThe salesman, not me created a generic listing of my vehicle and placed it on their websiteI was supposed to log in, change the photos and edit the listingHowever, since I did not agree to the terms and conditions, I never logged inIn fact, I received an email from sawapaleese stating that if I did not log in, my account would be suspendedAlthough I did give my information to the salesman, I never agreed to the terms as you can see by my emailBottom line is they knowingly charged me without my consentThen they lied when I disputed the charge stating I used the service when they can clearly see that I never logged in and the only activity was created by them (All of the documents, listings for my vehicle were created by swapaleese not me and I never logged into the account as I did not agree to the service)Now they are lying about a credit when they know that they challenged my complaint and never issued a creditThese are unethical and immoral practices Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I followed the advice of the company to the letterThere was never a call to inform me that my listing was being deactivated, furthermore my last logged call with my account rep was in JuneI will not accept anything less than a full refund as this service did nothingnot a message from a potential lessee, not a phone call, not even a question about the carIf anyone reads the Revdex.com reviews (as I should have) they would see this company is a COMPLETE scamI would like a full refund Regards, [redacted]

To Whom It May Concern: Please understand that we take consumer satisfaction seriously at Swapalease.com This is evidenced by the fact that we have been in business since the early 2000s and that we have grown significantly since our inception Regardless, miscommunications and errors do occur That being said, it appears we did not live up to the client’s expectations in this case and as a result we will be honoring their $refund request Please note that refunds typically take between and business days to process Additionally, we would be happy to assign a new representative to the client’s account in an effort to try and get their lease transferred for no more cost The client should contact us directly if they wish to take advantage of this offer Thank you and please contact me with any comments, concerns, and/or questions Scot H [redacted] EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio [redacted]

First, I am sorry to learn that Mr [redacted] is experiencing financial hardship and I wish him well looking toward the future However, I am unclear as to what we have either done wrong or failed to do regarding our original agreement with the client in this case Said differently, we listed Mr [redacted] lease on our web site under the advertising package he selected for potential lease buyers to takeover It is important to remember that we do not and cannot make guarantees about whether a lease will be successfully taken over or not Not only is this made clear when a client signs up for our service, but we also request that this policy be signed off on by the client via an email confirmationAdditionally, after reviewing the client’s account it is clear that we assisted him after he signed up as well due to the significant number of notes in our system stemming from the original salesperson and our customer service team Another policy that we make clear to users of our service is that we do not offer refunds under most circumstances I do not appreciate the threat of the client posting falsehoods about his experience with Swapalease.com on social media should he not get his way desired settlement wise I believe we lived up to our end of the agreement and provided information that would set realistic expectations about using our service I also find it difficult to understand how he is summarizing that we are a “scam” as a result of what we promised to do and what we actually did knowing that no guarantees were in place Moreover, he did receive actual interest from multiple potential lease buyers even though a financial incentive was requested Probably also worth noting that it is unlikely that a “scam” business would be a Revdex.com member for the better part of twenty years.All of that being said, I would like to ask Mr [redacted] to reevaluate his original position and see if some sort of partial refund can be agreed upon in an effort to closeout this matter? Thank you and please adviseScot H***EVP of Operations Swapalease.comCornell Park DriveCincinnati, Ohio T: [redacted] ***E: [redacted]

To Whom It May Concern:Please note that Swapalease.com is no longer in possession of the second charge totaling $as a result of a credit card chargeback filed by Mr [redacted] through his credit card company on 7/29/ The first charge totaling $that Mr [redacted] submitted online remains in our possession Typically, we do not refund advertising or listing fees under any circumstance and this policy is clearly spelled out whether an individual signs up online or over the telephone However, as a matter of good faith in this situation we will refund the smaller first charge of $within to business days Additionally, we will not dispute the amount charged back in connection with his second charge of $effectively refunding Mr [redacted] 100% of his money as requested Thank you and please let me know if anything additional needs to be done to closeout this matter[redacted] ***EVP of OperationsSwapalease.com [redacted]

To Whom It Concern:Please note that user privacy is important to us at Swapalease.com However, I will need to learn more in order to see if there is some sort of issue that needs to be addressed in this case Of course for our system to work lease sellers will have to be contacted by potential lease buyers Moreover it does not seem out of the ordinary for potential lease buyer questions to be similar due to a common goal That being said, I am requesting that the client forward contact information for several of the buyers that may be an issue, so that we can investigate further.Thank you and please advise[redacted] ***EVP of Operations [redacted]

To Whom It May Concern: Please note that Swapalease.com understands the importance of providing a high level of customer service and that we would like to apologize for your unsatisfactory experience using our service We are agreeable to your desired settlement refund request of $and to making an exception to our standard no refund policy Please allow to business days for the refund credit to processThank you and please contact me with any concerns or questionsScot H [redacted] EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio T: [redacted] E: [redacted]

To Whom It May Concern:Regardless of our differences of perspective on what actually happened in this case our records clearly indicate that Mr. [redacted] has been made whole on the $200.00. We received a letter in mid March of 2016 from our credit card processor stating that a chargeback was... requested by the cardholder for the full amount. Subsequently in mid April 2016 we received word from our credit card processor that the cardholder was going to be credited in full as a result of the chargeback proceedings. Considering it is now mid May it is likely that Mr. [redacted] has had his credit or refund for nearly 30 days at this point. If by chance this did not happen we will be happy to research this matter further.Thank you and please feel free to contact me with any additional concerns or questions regarding this matter. [redacted] ***EVP of OperationsSwapalease.com [redacted]