Swapalease

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have NOT received a credit. I spoke to chase today. No credit has been issued. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am satisfied with this resolution, I just have not received my refund yet. Regards, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the ofreviewed appear below.. I can not accept that. My account never even worked and my toasted calls went unanswered and completely ignored. I sent an email telling them that and they responded with a blank email. Vernonflat out led to me to scan me out of my money. If they had communicated or if my account had worked this might be an acceptable offer but the way I have been treated voids all of that. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

To Whom It May Concern: Please note that Swapalease.com understands the importance of providing a high level of customer service and that we would like to apologize for your unsatisfactory experience using our service.  We are agreeable to your desired settlement refund request of $140.00 and...

to making an exception to our standard no refund policy.  Please allow 7 to 10 business days for the refund credit to process. Thank you and please contact me with any concerns or questions. Scot H[redacted] EVP of Operations Swapalease.com 11224 Cornell Park Drive Cincinnati, Ohio 45242 T: [redacted]
E: [redacted]

To Whom IT May Concern:Please note that we pride ourselves in offering a high level of customer service and professionalism at Swapalease.com.  Additionally, I understand that we make errors from time to time and that we can do a better job when interacting with some clients.  That being...

said, I will be more than happy to work with the client in an effort to reach a fair and equitable settlement. It is important to understand that we do not and cannot guarantee a successful lease transfer using our service.  It is likely that any misunderstandings are stemming from the fact that we commonly mention we typically find buyers for leases within a 30 to 45 day period as opposed to guaranteeing that we do.  Regardless of what was understood to be the case when the client signed up for our service over the telephone with our representative we are willing to make an exception to our standard no refund policy.  That being said, please anticipate a full refund of $150.00 within 7 to 10 business days as requested by the client in the Revdex.com complaint as a desired settlement.Thank you and please feel free to contact me with any additional concerns, comments, and/or questions.[redacted]EVP of Operations[redacted]

To Whom It May Concern:Please note that we pride ourselves in offering a high level of customer service and professionalism at Swapalease.com.  Additionally, I understand that we make errors from time to time and that we can do a better job when interacting with some clients.  That being...

said, I will be more than happy to work with Mr. [redacted] in an effort to reach a fair settlement for all parties.  First, I think it is important to mention that the most important service provided by Swapalease.com is helping someone looking to exit their lease find another individual interested in taking it over.  Mr. [redacted] is correct that are level of involvement with the leasing company once the transfer process is initiated does vary.  In some cases we are essentially not permitted to directly assist whatsoever and in others instances our level of assistance is fairly comprehensive.  To be clear this is based on or dictated by leasing company policy as opposed to any internal Swapalease.com policy.  Even though Swapalease.com was instrumental in GM Financial (Mr. [redacted]’s lessor) permitting lease transfers I will be the first to admit that we really cannot offer much in the way of direct assistance with the actual transfer process.Second, after reviewing Mr. [redacted]’s account I noticed that his account shows four individuals who were evidently interested in taking over his lease.  I realize that one of those individuals was brought to the the table by Mr. [redacted] as indicated in the Revdex.com complaint.  The reason I mention this fact is that Swapalease.com did in fact offer a service to Mr. [redacted] by providing him with at least several parties potentially interested in taking over his lease.  Again this is the primary function of Swapalease.com.As a result of any confusion created by Swapalease.com stemming from our telephone signup process ultimately resulting in a less than satisfied client I would like to propose the following.  A refund of $250 which would effectively credit Mr [redacted] down to the level of our most popular online package costing approximately $100.  Assuming this is an amicable settlement the noted refund will be processed within 5 to 7 business days.Thank you and please advise.[redacted]EVP of Operations[redacted]
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[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. When will the $275 be refunded to me and will they send me a check or will it be credited back to my account?Thank you.
Regards,
[redacted]

First, I am sorry to learn that Mr. [redacted] is experiencing financial hardship and I wish him well looking toward the future.  However, I am unclear as to what we have either done wrong or failed to do regarding our original agreement with the client in this case.  Said differently,...

we listed Mr. [redacted] lease on our web site under the advertising package he selected for potential lease buyers to takeover.  It is important to remember that we do not and cannot make guarantees about whether a lease will be successfully taken over or not.  Not only is this made clear when a client signs up for our service, but we also request that this policy be signed off on by the client via an email confirmation. Additionally, after reviewing the client’s account it is clear that we assisted him after he signed up as well due to the significant number of notes in our system stemming from the original salesperson and our customer service team.  Another policy that we make clear to users of our service is that we do not offer refunds under most circumstances.  I do not appreciate the threat of the client posting falsehoods about his experience with Swapalease.com on social media should he not get his way desired settlement wise.  I believe we lived up to our end of the agreement and provided information that would set realistic expectations about using our service.  I also find it difficult to understand how he is summarizing that we are a “scam” as a result of what we promised to do and what we actually did knowing that no guarantees were in place.  Moreover, he did receive actual interest from multiple potential lease buyers even though a financial incentive was requested.  Probably also worth noting that it is unlikely that a “scam” business would be a Revdex.com member for the better part of twenty years.All of that being said, I would like to ask Mr. [redacted] to reevaluate his original position and see if some sort of partial refund can be agreed upon in an effort to closeout this matter?   Thank you and please advise. Scot H[redacted]EVP of Operations Swapalease.com11224 Cornell Park DriveCincinnati, Ohio 45242 T: [redacted]E: [redacted]

To Whom It May Concern:Please note that Swapalease.com is no longer in possession of the second charge totaling $850.00 as a result of a credit card chargeback filed by Mr. [redacted] through his credit card company on 7/29/16.  The first charge totaling $99.95 that Mr. [redacted] submitted online...

remains in our possession.  Typically, we do not refund advertising or listing fees under any circumstance and this policy is clearly spelled out whether an individual signs up online or over the telephone.  However, as a matter of good faith in this situation we will refund the smaller first charge of $99.95 within 7 to 10 business days.  Additionally, we will not dispute the amount charged back in connection with his second charge of $850.00 effectively refunding Mr. [redacted] 100% of his money as requested.   Thank you and please let me know if anything additional needs to be done to closeout this matter.[redacted]EVP of OperationsSwapalease.com[redacted]
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[redacted]

To Whom It May Concern:Please note that we do not and cannot guarantee that leases will successfully transfer using our service.  Additionally, we pride ourselves in offering a high level of service to our clients both at the time of sale as well as after.  As a result of Ms. [redacted]...

being less than satisfied on all accounts we will be making an exception to our standard no refund policy and providing her with a full refund as requested of $350.00.  I sincerely hope that Ms. [redacted] will consider using our services again in the future if the need arises.  Also it should be noted that refunds typically take 5 to 7 business days to process.  Thank you and please let me know if anything else needs to be done in an effort to closeout this matter.[redacted]EVP of OperationsSwapalease.com[redacted]
[redacted]
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To Whom It May Concern:Please note that our terms and conditions are not only available for review on the Swapalease web site, but that it is our standard procedure to share several of the more significant ones over the telephone, as well.  Additionally, our site is working both correctly and...

efficiently for lease buyers as evidenced by the fact that this client was able to connect with a lease seller through our system.  Regardless, we have honored the client’s request for a full refund which will be processed within the next 3 to 5 business days.Thank you and please let me know if any additional questions arise from this Revdex.com complaint.
[redacted]EVP of OperationsSwapalease.com[redacted]
[redacted]
[redacted]
[redacted]

I never received a letter from [redacted], I have zero debt, so it cant be the "ratio", and I have a credit score of [redacted] and my cosigner has a [redacted]. Nonetheless, I will accept the $50 refund. Please send me a check to: [redacted]Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I would like my issue resolved in the same manner as which Swapalease settled with previous complaints filed via Revdex.com, with a FULL REFUND. Swapalease does not appear to have my best interests in mind and it has become clear my vehicle will not sell on their website.For example, the individual who filed a complain on 8/18/16 and received a FULL refund: http://www.Revdex.com.org/cincinnati/business-reviews/auto-renting-and-...⇄ /> Regards,
[redacted]

To Whom It May Concern, Note that Swapalease will be refunding the $500.00 as requested.  Please allow 7 to 10 business days for processing.   Thank you and please feel free to contact me with any questions.   Scot H[redacted] EVP of Operations   Swapalease.com 11224 Cornell Park Drive...

Cincinnati, Ohio 45242   T: [redacted] E: [redacted]

To Whom It May Concern:I am sorry to hear that Mr. [redacted] is unhappy with our services both online as well as over the telephone.  Even though our standard no refund policy on listings was agreed upon by the client we are willing to make an exception and offer a full refund of $59.95.  It...

should be noted that his listing has been deactivated as a result of the pending refund that will take 5 to 7 business days to process.  We sincerely hope that we can earn Mr. [redacted]’s business in the future should he have the need or desire to enter of exit a lease early.Thank you and please feel free to contact me with any questions or additional concerns.[redacted]EVP of Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom It May Concern: First, I would like to apologize for our services not living up to the client’s expectations.  Second, to prove that we serious about offering a high level of customer service we are going to honor the client’s request and refund the $199.00.  Third, please allow 7...

to 10 business days for refund processing.   Thank you and please contact me with any comments, concerns, and/or questions.   Scot H[redacted] EVP of Operations   Swapalease.com 11224 Cornell Park Drive Cincinnati, Ohio 45242   T: [redacted] E: [redacted]