Swapalease

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I think it's only reasonable that you agreed to the credit back for a service I never received. Please mail the refund back to, (if a check)*** * *** *** **New York, NY
Regards,
*** **

To Whom It May Concern:The password issue noted by Mr*** will be addressed within the next days We are working on launching a freshened and updated Swapalease.com that includes several new security measures including a more secure password system.Thank you and please feel free to
contact me with any comments, concerns, and/or questions relating tenths matter.*** ***EVP of OperationsSwapalease.com*** *** *** ***
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To Whom It May Concern:Please note that we will be refunding Mr*** $as opposed to the $originally noted in his Revdex.com case. This is due to the fact that he spent $with us back in August for his listing and not the $that he is claiming. Said differently, we are agreeing to a full refund for the listing, but not an amount above or beyond what was originally charged.Thank you and please let me know if anyone has any questions regarding this matter. Scot H***EVP of OperationsSwapalease.comCornell Park DriveCincinnati, Ohio 45242 T: *** *** ***E: ***

To Whom It May Concern:First, I never like to hear that a client of is dissatisfied with our services and that is evidently the case in this situation Second, I am willing to make an exception to our standard no refund policy in this instance and provide a full refund of what the client
originally paid us to list his leased vehicle Third, in an effort to ensure that we all all on the same page we will be refunding $which is the total amount that we collected from the client when he signed up for our services Note that the desired settlement amount of $in the Revdex.com complaint was the standard retail price for the listing package ultimately selected and not the negotiated price actually paid and/or collected.Please feel free to contact me with any questions and/or concerns.*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would not be posting falsehoodsI would be posting my experience with swap a leaseI paid you to get ride of my car and you failed plain and simpleStaff told me to call back to call weekely to get rid of the carI still don’t under stand why I paid so much money if I had to do half the work and call weekelyShould someone just offer to do weekly ads for me since I paid for that service? I even have emails asking for me to call as reminders which is mind blowing to a paying customer. I have read some of the reviews online and I am not the only one that feels “scammed”I’m sure you do get rid of of some leases but mine was handled horrible by staff.At this point I still want a full refund for service failureIt even took over days for swap a lease to respond to the Revdex.comThat goes to show excactly what I was dealing with when I called
Regards,
*** ***

To Whom It May Concern: First, I do understand the frustration conveyed by Mr*** to find out that the lease he was interested in was no longer available after signing up for our services. However, it is unfair to automatically write us off as a scam as a result. Swapalease.com has
been in business for better than years and we have helped tens of thousands of individuals transfer in and out of automotive leases. It is not uncommon for attractive lease deals to be snatched up quickly either. It is probably also fair to say that your average scam is not a member of the Revdex.com We do put a high priority on customer service and we want our users to have a great experience when using our services. Evidently things got off on the wrong the foot with Mr*** when he signed up for our program at the end of March That being said, we are willing to make an exception to our standard no refund policy in this case and refund the client what he paid us for his buyer membership in full. Additionally, I will leave his account at an active status should another lease come along that might meet his needs now or in the future. Please allow to business days for refund processing Thank you and please contact me with any comments, concerns, and/or questions Scot H*** EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio ** *** *** ***
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To Whom It May Concern:Please note that we pride ourselves in offering a high level of customer service and professionalism at Swapalease.com Additionally, I understand that we make errors from time to time and that we can do a better job when interacting with some clients That being
said, I will be more than happy to work with Mr*** in an effort to reach a fair and equitable settlement for all parties First, I am unclear as to why Mr*** is saying that we failed to honor any part of our contract with him to list his vehicle for lease transfer? Our system clearly indicates that his vehicle was listed as agreed including the upgrades he selected Secondly, we do not and cannot guarantee a successful lease transfer when using our service because there is simply no way to do so It should be noted that the fact that we do not guarantee was signed off on by the client via a Swapalease.com confirmation email Third, I cannot say whether every inquiry of Mr***’s was addressed by his representative or our customer service team, but I know for a fact at least several matters were addressed This is due both our email records and our internal system notes relating to his account.As a result of any confusion created by Swapalease.com stemming from our telephone signup process ultimately resulting in a less than satisfied client I would like to propose the following A refund of $representing half of what Mr*** was originally expecting to pay for our service Additionally, he may keep his vehicle listed with us and we will be willing to renew and/or reinstate any upgrades on his account for maximum exposure, as well Assuming this is an amicable settlement the noted refund will be processed within to business days.Thank you and please advise.*** ***EVP of Operations***
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To Whom It May Concern:First, I would like to say that I can understand Mr*** frustration over being turned down from a credit perspective for the lease assumption with the credit score he shared within this Revdex.com complaint. Regardless, credit decisions are based on more than just
credit score. Other factors such as debt to income ratios, how similar types of credit accounts were handled in the past, and stability from both a work and living arrangements perspective are also part of the automotive credit decision process. It should be noted that Mr*** will be receiving a letter explaining why he was turned down from the potential creditor as is required by law. That being said there is some sort of a misunderstanding in this situation because Swapalease.com is not the one making the credit decision in any lease transfer situation. Rather, the leasing company who holds the lease is the entity responsible for making the credit decision when one applies to take over a lease. In Mr*** case the lease he was interested in was one held by ** *** and therefore they are ultimately responsible for the credit decision. To be clear, Swapalease.com has a good relationship with ** *** and a as result they permit us to help expedite the processing of their lease transfer credit applications. We simply ensure that credit applications are sent to the party applying for lease transfer, collect the $non-refundable lease transfer credit application fee, and let each party (the individual exiting the lease & the individual attempting to take it over) know where things stand in the lease transfer process. In addition to the non-refundable lease transfer credit application fee that was collected on the behalf of the leasing company Swapalease.com charges a lifetime membership fee of approximately $50.00, as well. Our lifetime membership fee permits potential lease buyers to directly communicate with lease sellers within the Swapalease.com marketplace. The paid membership fee is necessary prior to the processing of any lease transfer regardless of who the leasing company might be. Our standard and agreed upon policy is that our lifetime buyer membership is non-refundable However, we would be willing to make an exception and refund our fee because we are unable to control the fee charged by the lessor. Said differently, we are willing to refund our $fee and not the $fee charged by the bank that is due regardless of the ultimate credit decision. Thank you and please contact me with any questions and/or concerns. Scot H***EVP of Operations Swapalease.comCornell Park DriveCincinnati, Ohio 45242 T: *** *** ***E: *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business owner's response is not what I was looking for as I wanted my refund The callers and email recipients that I heard from was coming from valid phone numbers I am however, sending you an email that I received that was not from the owner of the account I am explaining further:I have attached an email that was sent to me from swapalease from an Account Holder contacting me as an interested consumer After I contacted him, the gentlemen explained to me that his account was hacked or something like that and had no interest in wanting to buy/lease a vehicle This was one of the examples of the messages that I have proof of who did not intend to contact me Please let me know if you are able to review the email as part of my proof For my safety and concern's of my privacy, I am not happy to use swapalease.com - which my account is officially closed and therefor, I have a valid reason to get my refund.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

To Whom It May Concern:I am sorry to hear that Mr*** did not have better success using our services to exit his lease However, it is important to note the following details because the story shared in his Revdex.com complaint does not exactly align with with our records Please note the
following:Originally signed up for services on 1/13/16Vehicle deactivated on 4/6/due to user inactivity Maximum incentive offered was $800Multiple contacts made with the original sales representative and other Swapalease.com personnel Tens of thousand of searches and nearly actual views on the Mini listingOur no refund policy and the fact that we cannot guarantee lease transfer success was agreed uponSocial media exposure provided on a complimentary basis in an effort to find a lease buyer late in the cycle$in total spent on the advertising/listing packageRegardless, we are here to help and it is our intent to offer a high level of customer service Moreover we understand that sometimes policy modifications must be made to better accommodate our clients That being said, I would like to propose a partial (50%) refund of $to show that we are serious about customer service and that it was not our intention to be misleading in any way shape or form Additionally, we would be happy to refresh Mr***’s listing in a continued effort to find a lease buyer and ultimately transfer his lease.Thank you and please advise.*** ***EVP of OperationsSwapalease.com*** *** *** ***
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To Whom It May Concern:First, I would like to apologize to our client for our service not living up to their expectations both in terms of transfer success as well as interfacing with our representatives Moreover, we do understand the importance of offering a high level of service and our
success is contingent on doing so In an effort to rectify this situation we are willing to make an exception to our stated and agreed upon no refund policy Said differently, we will be refunding the client in full for the $as requested in the Revdex.com complaint Please note that refunds typically take between and business days to process.Thank you and please let us know if there is anything else we need to do to close this matter.*** ***EVP of OperationsSwapalease.com*** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please review the emails below; these are examples of the type of emails I have been receiving in addition to the refund offer of $from Amy ***, Senior Account Manager: Buyer Interest in Vehicle messages Swapalease Fri, Jun 24, at 3:PM To: [email protected] *** ***, A potential buyer has expressed interest in your GMC Terrain (SAL ID 1029383)! The Buyer’s contact information is: Name: *** *** Phone: *** *** Work: Other: Email: *** Here are our suggestions for how to quickly sell your vehicle: It is important to contact the buyer right away! Buyers are most likely to make a purchase when their interest in the vehicle is at its highestProvide as much information about your vehicle as possibleIt is important to let the buyer know why your vehicle is a great deal! Be willing to negotiateTypically, the most important factor is price (your monthly payment)Consider the following incentives to help close your deal: aOffer to pay the first month’s payment bOffer to deliver or ship the vehicle cOffer to pay a cash incentive upon closing Once you and the buyer come to an agreement to transfer your lease, you will need to officially initiate the transfer via the SwapGarage account management section on Swapalease.com or via telephoneOnce the transfer is initiated, Swapalease.com will work with both parties to move the transfer process forward per your leasing company's guidelinesRemember that we are here to help! Please feel free to contact us with any questions at *** *** or via email at ***Thank you for using ***, You Want Out, I want In! *** *** *** Jun (days ago) to me I am sending your info over to get a full refund of $Keep in mind it will take 3-days to see refundSorry again Best regards,*** ***Senior Account ManagerSwapalease.comCornell Park DriveCincinnati, OH 45242 ** *** *** ***
** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ***Regards,
Roseann Dimaggio

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Got the refund this morningThanks so much for all your help!!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern:We will honor your request for a full refund to prove that we are not a scam and to show that we do take customer service seriously at Swapalease.com Note that you will receive your refund in the form of a check within to business days Please let us know if the check should be mailed to somewhere other than the address we have in our system.Thank you and please contact me with any questions.*** ***EVP of OperationsSwapalease.com*** *** *** ***
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To Whom It May Concern: Please understand that we take consumer satisfaction seriously at Swapalease.com.  This is evidenced by the fact that we have been in business since the early 2000s and that we have grown significantly since our inception.  Regardless, miscommunications and errors...

do occur.  That being said, it appears we did not live up to the client’s expectations in this case and as a result we will be honoring their $250.00 refund request.  Please note that refunds typically take between 7 and 10 business days to process.    Additionally, we would be happy to assign a new representative to the client’s account in an effort to try and get their lease transferred for no more cost.  The client should contact us directly if they wish to take advantage of this offer.   Thank you and please contact me with any comments, concerns, and/or questions.   Scot H[redacted] EVP of Operations   Swapalease.com 11224 Cornell Park Drive Cincinnati, Ohio 45242   [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I sincerely wish that the client had a better experience using our services.  I am unsure as to why the client was not provided proof of her listing showing in our featured home page section because this is easy for us to do.  Moreover, there are no notes by our customer service team or...

sales team mentioning this request.  Regardless, we sometimes make errors and for that I would like to apologize on behalf of the company.However, I am surprised about the social media feedback provided.  As noted in the complaint we do not put a great deal of focus on [redacted] or [redacted].  I am unsure who on our team would have even talked about either in anything other than generalities.  Rather, our focus is on the primary social media platform, [redacted], where we have over 80 thousand “Likes”.  Additionally, most Swapalease users do not find us via social media which does not make us any different than most successful online businesses.  We have an excellent presence on major search engines for pertinent lease transfer related terms as well as significant brand equity dating back nearly 20 years.  The idea of us having “crappy” postings is hard to understand as well because our postings have not changed in the time the client was listed. All of that being said, as a matter of good faith we will refund the entire $399.00 as requested by the client.  Please allow 7 to 10 business days for refund processing.Thank you and please contact me with any comments, concerns, and/or questions. Scot H[redacted]EVP of Operations Swapalease.com11224 Cornell Park DriveCincinnati, Ohio 45242 T: [redacted]E: [redacted]

To Whom It May Concern:First, I wish that [redacted] was having better success using our service top exit his lease.  Second, our records indicate that he actually signed up online for $199.95 and was later upgraded by our sales representative for an additional $150.00 totaling $349.95....

 Third, I am certain that our no refund policy and and the fact that we do not and cannot guarantee success using our service was clear when signing up online as well as when upgraded via telephone.Regardless, it our goal to help and it is our intent to offer a high level of customer service.  Moreover we understand that sometimes policy modifications must be made to better accommodate our clients.  That being said, I would like to propose a full refund for the upgrade amount of $150.00 and leave the vehicle listed on our site under the criteria of the upgraded and more expensive listing package.  This will permit a continued effort to find a lease buyer for [redacted]’s vehicle at the the original price point he selected.Thank you and please advise.Scot H.EVP of OperationsSwapalease.com11224 Cornell Park DriveCincinnati, Ohio 45242T: ###-###-####E: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not been issued a credit. Chase bank issued a temporary credit while I disputed the claim. The merchant challenged my dispute claiming that I had used the service and they would not issue a credit. As such, chase recharged me the $200 as they have already paid swapaleese and the merchant refused to give a credit. Here are the facts: I was told by the salesperson on the phone that they would take all my information: car details, cedit card etc. He was then to send me an email with the terms and conditions. Then, I was supposed to reply with agreement. Once I realized that the terms and conditions were misrepresented by the salesman on the phone, I replied that I DID NOT Agree (see attached email). However, it was to late, the salesman charged my card long before I received the email. I subsequently, placed a dispute with Chase bank.  The merchant disputed the claim stating that I had used the service. This is also untrue. The salesman, not me created a generic listing of my vehicle and placed it on their website. I was supposed to log in, change the photos and edit the listing. However, since I did not agree to the terms and conditions, I never logged in. In fact, I received an email from sawapaleese stating that if I did not log in, my account would be suspended. Although I did give my information to the salesman, I never agreed to the terms as you can see by my email. Bottom line is they knowingly charged me without my consent. Then they lied when I disputed the charge stating I used the service when they can clearly see that I never logged in and the only activity was created by them (All of the documents, listings for my vehicle were created by swapaleese not me and I never logged into the account as I did not agree to the service). Now they are lying about a credit when they know that they challenged my complaint and never issued a credit. These are unethical and immoral practices
Regards,
[redacted]