Swapalease

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am satisfied with this resolution, I just have not received my refund yetRegards, [redacted]

To Whom It May Concern: First, I would like to apologize for our services not living up to the client’s expectations Second, to prove that we serious about offering a high level of customer service we are going to honor the client’s request and refund the $ Third, please allow to business days for refund processing Thank you and please contact me with any comments, concerns, and/or questions Scot H [redacted] EVP of Operations Swapalease.com Cornell Park Drive Cincinnati, Ohio T: [redacted] E: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWhen will the $be refunded to me and will they send me a check or will it be credited back to my account?Thank you Regards, [redacted] ***

To Whom It May Concern:First, I am sorry to hear that our customer experience did not meet the expectations of the client overall Second, I would like to apologize for our team not doing a better job of communicating the lease transfer policies of the company from whom the client leased their vehicle Third, Swapalease.com will be be making an exception to our standard no refund policy and refunding the client the entire $as noted in their “Desired Settlement” within the Revdex.com complaint.Please note that the refund may take up to business days to process and that the funds will be credited back in the same form as the original payment was collected.Thank you and please contact me with any additional comments, concerns, and/or questions[redacted]

To Whom It May Concern:Please note that our terms and conditions are not only available for review on the Swapalease web site, but that it is our standard procedure to share several of the more significant ones over the telephone, as well Additionally, our site is working both correctly and efficiently for lease buyers as evidenced by the fact that this client was able to connect with a lease seller through our system Regardless, we have honored the client’s request for a full refund which will be processed within the next to business days.Thank you and please let me know if any additional questions arise from this Revdex.com complaint [redacted] ***EVP of OperationsSwapalease.com [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meA full refund of $credited to my MasterCard credit card ending in Just to confirm Swapalease's response, we purchased the platinum package for $350.00, not the standard package that they're claiming we purchased for $Also, they claim that there was a very interested party which is an absolute lieThere was only email through their platform and when I responded to the person, I never heard back from themThey're customer service rep told me that I would receive multiple phone calls for that style of car (BMW 328i) and I reviewed absolute nonReceived calls / emails in hours when I posted it on CraigslistCar was gone in days on their platform and it cost me $Please contact me when the credit has been processed.
Regards,
*** ***

To Whom It May Concern:It is important to understand that not all Revdex.com cases stem from similar circumstances and as a result do not merit the same response or solution Regardless, we will honor your request for a full refund to prove that we do take customer service seriously at Swapalease.com Note that you will receive your refund in the form of a check within to business days Please let us know if the check should be mailed to somewhere other than the address we have in our system.Thank you and please contact me with any questions.Scot H.EVP of OperationsSwapalease.comCornell Park DriveCincinnati, Ohio 45242T: ###-###-####E: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am pleased that Swapalease has decided to do the right thing and refund my money however I want further assurances I want Swapalease to change their business practices so others do not have to go through the same trouble that I have Their sales people are extremely aggressive They should never charge anyone's card without first receiving a signed contract How many thousands of dollars have they stolen from customers that have simply given up attempting to retrieve their funds back because Swapalease simply states they have a no returns policy I would compare Swapalease's practices to the recent Well Fargo revelationsThese are corrupt business practices and I am amazed that Revdex.com has given this company an A+ rating My complaint will be resolved when Swapalease changes their practice of charging customers cards before receiving signed contracts
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The address for the check to be mailed to is:*** ***
*** *** *** ** *** ***
*** *** ** *** Thank you
Regards,
*** ***

To Whom It May Concern:Please note that we will honor the refund as previously agreed upon by our sales representative, *** *** That being said, please allow to business days from this response for refund processing and payment.Thank you and please let me know if there are any additional concerns to address.*** ***EVP of OperationsSwapalease.comCornell Park DriveCincinnati, Ohio 45242** *** *** ***
** ***

To Whom It May Concern:First, we are sorry to hear that our service did not live up to the client’s expectations Offering a high level of service to our client’s is paramount at Swapalease.com and the primary reason we have had a great deal of business success over the years.Second, I would
like to note that we have already refunded the client’s $per the desired settlement as outlined in their Revdex.com complaintIt is our standard policy not to refund listing fees under any circumstances, but situations do arise from time to time that merit exceptions.Third, if the client wishes to continue trying to exit his lease their account remains active on Swapalease.com He would simply need to keep his listing up to date as he was doing previously and be willing to pay us a success fee of $if a successful lease transfer occurs Moreover he is welcome to reach out to our client services team should assistance be required Thank you and please feel free to contact me with any additional comments, concerns, and/or questions.*** ***EVP of OperationsSwapalease.com*** *** *** ***
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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The change to the site appears to have been put into effect I am still waiting to hear confirmation from the company that passwords are hashed, but I do believe that they have addressed my concerns
Regards,
*** ***

To Whom It May Concern:We are sorry that our services did not live up to the client's expectations Moreover we intend to review several of our internal policies to ensure that this type of situation does not occur again As a result we are willing to deviate from our standard no refund
policy and offer a full refund as requested Please note that refunds may take up to five business days to process.Thank you and please contact me with any additional comments, concerns, and/or questions.*** ***EVP of OperationsSwapalease.comCornell Park DriveCincinnati, Ohio 45242** *** *** ***
** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will accept the partial refund of $200.
Regards,
*** ***