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Swingbits Rating
Address: 5470 Kietzke Ln Ste 300, Reno, Nevada, United States, 89511-2099
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Address: 5470 Kietzke Ln Ste 300, Reno, Nevada, United States, 89511-2099
Phone: |
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Web: |
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E-mails: |
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Add contact information for Swingbits
I got a trial for some golf *** and there website would not allow you to click on terms and conditions to make you believe there us no catch so I proceeded with it and now they have charged me 49.99 and will not give me a refund!
02/14/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 02/07/2020 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open honest
manner but no order can be submitted or successful unless the customer checks
this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 02/14/2020 and
the membership was cancelled at that time. Our records do not show any prior
cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was issued
a credit for the membership fee that was charged for February.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
*** I greatly appreciate there understanding!
Got ripped off by these people...charged me 49.00 for subsciption that I didn't know I was getting...Had to call them to cancel.
Scam business, I signed up for a sleeve of golf balls and have now been charged twice for $49.99 each time and received nothing.
I was offered a free trial of a sleeve of golf balls about a month ago. I now have a charge of $49.99 on 2/6/2020 and never asked or approved additional products or service.
02/07/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 12/31/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will continue
to be billed every 30 days until we are contacted by them to cancel their
membership. We apologize for any confusion experienced with the terms of the
trial offer.Mr. did contact customer service on 02/07/2020 and
the membership was cancelled at that time. Our records do not show any prior
cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was
issued a credit for the membership fee that was charged for February and
January.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Complaint: ***
I am rejecting this response because: I want make sure they do not charge my credit card for any future charge. I called them and they said they would refund my money within 7 to 10 business days and release any other obligation for charges. this was after I refused a 30% reduction in the charge and then a 50% reduction. They only said they refunded me for January and February not that I will never see a charge over these matter again. As I said I want to make sure they delete any information to charge me in the future. Thank you!
Sincerely
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority.
Mr.
*** did contact customer service on 02/07/2020 and the membership was
cancelled at that time, Mr. will not be charged any further membership fees. The refunds for the January and February membership fees were both processed on 02/07/2020. Refunds typically post within 5-7 business days, depending on the customer's financial institution.
We
hope that this information satisfies Mr. ’s complaint. If there is anything further that we can do to assist in this
matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I fell for a free sleeve of golf balls if I pay for the shipping. I did that. they arrived the other day. I now get a charge of 49.99 for some bogus membership. tried to cancel and get money back, said it is not policy, and they hung up. stopping payment w Bank...
need this stopped.!!
02/07/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 01/30/2020 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will continue
to be billed every 30 days until we are contacted by them to cancel their
membership. We apologize for any confusion experienced with the terms of the
trial offer.Mr. did contact customer service on 02/06/2020 and
the membership was cancelled at that time. Our records do not show any prior
cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was issued
a credit for the membership fee that was charged for February.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Scam involving 3 free golf *** Charged me $49.95
Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 01/28/2020 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Our records do not show any prior cancellation attempt from
Mr.. In the interest of
maintaining customer goodwill, Mr. was issued a credit for the
membership fee that was charged for February.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
ordered a sleeve of golf *** advertised for $1.00 and another sleeve for $6.99 and just pay shipping handling. today my bank card was billed for $49.99 for services I was not aware of
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 01/28/2020 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Our records do not show any prior cancellation attempt from
Mr. Nevenhoven. In the interest of
maintaining customer goodwill, Mr. was issued a credit for the
membership fee that was charged for February.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
I purchased a sleeve of golf balls and paid shipping of $1 and now see three charges of 49.99 each. I called the company complaining that I never signed up for this and they told me that there was nothing they could do about it because there was a 14 day trial period. This is misleading and in my opinion a scam.
02/05/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 11/19/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 02/03/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr.. In
the interest of maintaining customer goodwill, Mr. was issued a credit
for the membership fee that was charged for January, December, and November.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I order a sleeve of sample golf *** for $1.00 and on 1/17/20, I was charged 49.99 for a video training membership, that I did not request. When I called to dispute the charge and cancel the subscription they refused to refund my money. They stated the information about the subscription was stated on my receipt which I never received. I requested a copy of the receipt while on the phone and received it right away in my inbox. I had to scroll to the bottom of the email (which was 2 pages when printed out), to the FAQ section to find Number 3 of 4 questions which states as follows...
3. What are the terms of the Calcutta Pro offer?
From the checkout page:
Terms and Conditions: You will have full-access to Swingbits's content and website for a trial period of 7 days for free. If you'd like to stay, your membership will / month for full access to Swingbits associate site. Cancel Any Time. You may cancel your Swingbits Associate membership at any time by simply logging into the associate dashboard at www.swingbits.com/login/ and click cancel membership.
As you can see it says nothing about a charge of $49.99 being charged. I never authorized this charge. And to top it all off they are extremely rude!
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 01/09/2020 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open honest
manner but no order can be submitted or successful unless the customer checks
this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 01/16/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr.. In
the interest of maintaining customer goodwill, Mr. was issued a credit
for the membership fee that was charged for January.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Swingbits charged my credit card $49.99 without my consent!!! I want my money back!! Scam, scam, scam!!!
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 12/31/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 02/03/2020 and
the membership was cancelled as that time. Our records do not show any prior cancellation
attempt from Mr.. In the
interest of maintaining customer goodwill, Mr. was issued a credit
for the membership fee that was charged for January.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is an awful predatory business. Don't do it. Revdex.com, you should look into this. Luckily it's only a $50 transaction but what if it wasn't? Would we allow companies like this to trick unsuspecting people into stealing hard earned money from our American's or more likely across the world. Unethical. claim that I aggreed to the terms
We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 11/23/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 1/31/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr.. In
the interest of maintaining customer goodwill, Mr. was issued a credit
for the membership fee that was charged for January.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
I also saw an advertisement to try the "best" golf ball. A sleeve of 3 for free. Just pay shipping of $1.00. No apparent agreement to be subscribed to "Swing Bit" for $49 .99 monthly. What a scam. no apparent way to contact them to terminate. Will go though CC company and challenge the charge. Total BS
01/30/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 11/23/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 1/31/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was issued
a credit for the membership fee that was charged for January, December and
Novemeber.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
I was offered to try out a sleeve of golf *** for a cost of $1.00. Now I see a charge on my bank account for $49.99 for a subscription to their web site which I has never asked for.
I called the company and requested a refund and got the response that I could not get a refund.
01/28/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr. placed an online order at https://www.swingbits.com/ on 11/20/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 1/28/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr. Jansson. In the interest of maintaining customer goodwill, Mr. was issued
a credit for the membership fee that was charged for January.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Complaint: ***
I am rejecting this response because: It was not clearly stated in the offer that it also meant a subscription to a web site. It is a very misleading offer. The offer clearly said Free Golf Balls.
I still request a refund of $49.99.
Sincerely
I purchased a $7.00 product and Swingbits piggybacked a service I have never heard of for the monthly amount of $49.95 that was charged to my Master Card account for a total of five months.
01/27/2020Complaint ID: ***We appreciate the opportunity to
address this matter, as customer satisfaction is our top priority. This is also the first notice we have received
of this complaint. Mr.
placed an online order at https://www.swingbits.com/ on 08/19/2019 for a sleeve
of golf balls that included a 7 day trial membership to our golf tutorial
website, Swing Bits. All customers are
required to check a box prior to order submission indicating that they have
read, understand and agree to the Terms and Conditions of the trial offer. We
do apologize if Mr. feels these terms were not presented in an open
honest manner but no order can be submitted or successful unless the customer
checks this box and selects to submit the
order.The Terms and Conditions state that the customer will be
charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a
sleeve of golf balls and will also gain access to a 7-day trial membership of
our golf tutorial website, Swing Bits. The customer will have 7 days to
evaluate the website and if they are not satisfied can call or email customer
service for cancellation and will incur no further charges. If the customer
elects not to contact us to cancel within 7 days, he or she will be billed a
monthly membership fee $49.99 for access to the website. The consumer will
continue to be billed every 30 days until we are contacted by them to cancel
their membership. We apologize for any confusion experienced with the terms of
the trial offer.Mr. did contact customer service on 1/27/2020 and the
membership was cancelled as that time. Our records do not show any prior
cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was issued
a credit for the membership fee that was charged for January, December, November,
October and August.We hope that this resolution satisfies Mr. ’s
complaint, and sincerely apologize for any confusion or inconvenience that may
have been experienced. If there is anything further that we can do to assist in
this matter, please do reach out to us directly at the number below.Thank you, Swing Bits877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I too was taken by to opportunity of trying a new golf ball, with the anticipation of getting more. The add stated that I could receive 3 for no charge, $1.00 shipping, and or order more at that time. Of course, I found out later this is a scam to get credit card and other info. I then was charged $49.99 per month for nothing. No refund policy as well. RIP OFF and should be put out of business
THEY NEED TO BE SHUT DOWN.$1 shipping for a sleeve of promo golf balls and then charge your card $49.95 for nothing with no notice. I'm going to have to stop payment but these people need to be shut down and rounded up.
company offered a sleeve of 3 golf *** for $1.00 no fine print they were going to then bill my card for another 49.99 after 10 days would like my money back
01/15/2020
Complaint ID: ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. This is also the first notice we have received of this complaint.
Mr. placed an online order at https://www.swingbits.com/ on 01/01/2020 for a sleeve of golf balls that included a 7 day trial membership to our golf tutorial website, Swing Bits. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if Mr. feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf balls and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
Our records do not show any prior cancellation attempt from Mr.. In the interest of maintaining customer goodwill, Mr. was issued a credit for the membership fee that was charged for January.
We hope that this resolution satisfies Mr. ’s complaint, and sincerely apologize for any confusion or inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
Thank you,
Swing Bits
877-877-1990
I ordered a sleeve of golf *** and the advertisement stated that all I had to do was pay shipping which I did. I was not made aware that by accepting this offer, I was entering into a membership, which the company charged my account for $49.99. When I called their customer service, the representative was very rude and hung up on me.
01/15/2020
Complaint ID: ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. This is also the first notice we have received of this complaint.
Ms. placed an online order at https://www.swingbits.com/ on 11/27/2019 for a sleeve of golf balls that included a 7 day trial membership to our golf tutorial website, Swing Bits. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if Ms. feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf balls and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
Ms. did contact customer service on 01/14/2020 and the membership was cancelled at that time. Our records do not show any prior cancellation attempt. In the interest of maintaining customer goodwill, Ms. was issued a credit for the membership fee that was charged for January.
We hope that this resolution satisfies Ms. ’s complaint, and sincerely apologize for any confusion or inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
Thank you,
Swing Bits
877-877-1990
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. As of 1/16/2020, Refund has not been received by ***
Sincerely
On or about dec 27th I ordered a sleeve of calcutta golf *** for 1.00 and added a sleeve for 6 more dollars and no where in this transaction did I agree to a membership that the very rude guy on the ph said he would get with his manager and see if they could do a refund and he came back on the line and said we was unable to do your refund and hung up on me ! This is total BS and I WANT MY MONEY BACK !
01/05/2020
Complaint ID: ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. This is also the first notice we have received of this complaint.
Mr. placed an online order at https://www.swingbits.com/ on 12/27/2019 for a sleeve of golf balls that included a 7 day trial membership to our golf tutorial website, Swing Bits. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if Mr. feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf balls and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
Mr. did contact customer service on 01/04/2020 and the membership was cancelled at that time. Our records do not show any prior cancellation attempt. In the interest of maintaining customer goodwill, Mr. was issued a credit for the membership fee that was charged for January.
We hope that this resolution satisfies Mr. ’s complaint, and sincerely apologize for any confusion or inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
Thank you,
Swing Bits
877-877-1990
I ordered a sleeve of golf *** for one dollar to cover the shipping, they billed me for a membership of $49.95 per month that I did not order.
12/31/2019
Complaint ID: ***
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. This is also the first notice we have received of this complaint.
Mr. placed an online order at https://www.swingbits.com/ on 12/23/2019 for a sleeve of golf balls that included a 7 day trial membership to our golf tutorial website, Swing Bits. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. We do apologize if Mr. feels these terms were not presented in an open honest manner but no order can be submitted or successful unless the customer checks this box and selects to submit the order.
The Terms and Conditions state that the customer will be charged a non-refundable fee of $1.00 plus applicable taxes for shipping of a sleeve of golf balls and will also gain access to a 7-day trial membership of our golf tutorial website, Swing Bits. The customer will have 7 days to evaluate the website and if they are not satisfied can call or email customer service for cancellation and will incur no further charges. If the customer elects not to contact us to cancel within 7 days, he or she will be billed a monthly membership fee $49.99 for access to the website. The consumer will continue to be billed every 30 days until we are contacted by them to cancel their membership. We apologize for any confusion experienced with the terms of the trial offer.
Mr. did contact customer service on 12/30/2019 and the membership was cancelled at that time. Our records do not show any prior cancellation attempt. In the interest of maintaining customer goodwill, Mr. was issued a credit for the membership fee that was charged for December.
We hope that this resolution satisfies Mr. ’s complaint, and sincerely apologize for any confusion or inconvenience that may have been experienced. If there is anything further that we can do to assist in this matter, please do reach out to us directly at the number below.
Thank you,
Swing Bits
877-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely