Swiss America Trading Corporation

In times of a questionable economy, physical (in hand) investments are the best way to secure one's future. Swiss America is the future of secure (in hand) investments.

Very informative. Help make you feel comfortable with your purchase without being pushy.

I have found that Swiss America personal to be friendly and knowledgeable. They are also interested in educating all their clients. They work with you and what you are most comfortable with. I would recommended the to anyone who is serious about having total saving program. I have no complaints with Swiss America and have enjoyed reading books and papers he has produced. Recommend you read these books also.

Swiss America is precious metals trading company with high integrity and great customer service.

We are very happy with Swiss America, and Larry.

Tom Flood and Larry Brouillette have been extremely helpful with both mine and my wife's IRA transfers into tangible assets. Both men have always been very informative to our many questions when it comes to our beginner status as investors. I have especially been the one with the most questions as these troubling times warrant very close attention to our investments and we want to be sure that we are protected. I have never been cut off when I'm in a conversation with Tom or Larry. They listen attentively even when I ramble on about life and our family. These men are appreciated very much by my family. They treat us like family even though we have only talked on the phone, they are very much concerned with our particular situation.

Thanks again, Tom and Larry, for all yall do for us.

The Parham Family

My experience with Swiss America Trading Corporation and it's representatives has been very positive and helpful.I'm looking forward to doing business with Swiss America again in the future.

I have been dealing with Swiss America for sometime now and have complete faith and trust in this company as well as the representative that I have come to know and trust. I deal with them because I know they are ethical in every sense. No high pressure. Just very compassionate and understanding staff.

I have been doing business with Thomas W. S[redacted] of Swiss America for a few short years and have found him to be honest and trustworthy. He has followed thru with the agreements I have had with him. He's always willing to explain what is required over and over until I understand. Tom is pleasant and has always returned my calls & answered my questions.

Good to do business with.

Over the last year, I have had the great pleasure of working with Larry B[redacted] at Swiss America Trading Corporation. He has not only been extremely cordial but very knowledgeable as well, answering all of my questions and educating me about my investments. I would highly recommend him to anyone looking to make investments at Swiss America. His knowledge and experience are invaluable!

We have had a very good relationship with Swiss America for about 10 years when I invested about $5000 in Gold and Silver coins. Later, I moved my retirement funds into a Gold IRA account that has been most satisfactory. The people I have met at Swiss America have been most helpful with information and service. I really appreciate all they have done for me.

Review: I opened an account with Swiss America on 3-10-14 with 9,000.00 taken from my other I R A account. the 2 people I dealt with were susan fischer and [redacted]. thay called me almost every day for 2 or 3 months. after thay had my money, thay would not return my phone calls. of which there were many. I wanted some answers to questions I had and still have, and still have. Mr. [redacted] told me what he was buying with my money. I was not given an option as to what I wanted.Desired Settlement: I would like to have my money back, with the interest I lost due to it being taken out of my first I R A, which is making me a profit

Business

Response:

I am in receipt of the complaint that Swiss America client [redacted] filed with the Bureau. have reviewed his file and the taped confirmation in which Mr. [redacted] acknowledged the costs, risks and buyback spreads for his IRA purchase. I have included a copy of the invoice as well as the taped lock-in for your review. I am confident after reading my reply that the Bureau will find this complaint to be unjustified and full of false accusations.Swiss America was first in contact with Mr. [redacted] on June 1, 2012. He was referred to us by his brother. Mr. [redacted] states in his complaint that he opened an account with us on 3-10-14 with $9,000.00 taken from an existing IRA account. The actual amount that was sent to us, at his direction, was $8745.00. He had funded his account at GoldStar with $8800.00, however, only $8745.00 was used for his purchase with us. I have enclosed a copy of his [redacted] paperwork for your review. His Social Security number has been blacked out for his privacy.Since his complaint has to do with customer service, I want to point out to you his statement "...after they had my money, they would not return my phone calls, of which there were many." Our records indicate Mr. [redacted] called in to Swiss America on 04-07-14 at 09:59:54 and Mr. [redacted] returned his phone call on 04-07-14 at 11:14:03. The duration of this conversation lasted 14.3 minutes. Mr. [redacted] also attempted to contact Mr. [redacted] again on 04-08-14 at 11:14:49 and left a message that lasted 1.23 minutes. As of today, Mr. [redacted] has not attempted to contact us to have any questions answered. I have attached our internal records that verify this information.Mr. [redacted] also states in his complaint that [redacted] "told me what he was buying with my money. I was not given an option as to what I wanted." The IRS only allows certain metals to be held in IRA accounts. Mr. [redacted] does not have any control over the type of metals allowed. I have attached two pages directly from GoldStar Trust Company, which is the Trust that Mr. [redacted] directed his purchase through. You will see the explanation of Allowable Metals as well as examples of allowable and unacceptable precious metals.Mr. [redacted]'s desired settlement states he "would like to have my money back, with the interest I lost due to it being taken out of my first IRA, which is making me a profit." As stated in our Shipping and Transaction Agreement #4 -All sales are final. I have attached Mr. [redacted]'s signed copy of this agreement. In his taped lock-in (attached} you will hear him confirm his understanding that his transaction with us was non-cancelable. As with any investment, there are risks. In your review of Mr. [redacted]'s taped lock-in you will hear him confirm his understanding of this fact. Also, in his signed Shipping and Transaction Agreement you will notice #10c states ... customer acknowledges that the Numismatic and Precious Metals market can be volatile and the prices of both may rise or fall over time... Mr. [redacted] invested in our market with full disclosure of any risks involved. His dissatisfaction with our Company is based solely on the fact that his portfolio value has declined, to which we have no control over. Swiss America does not control market movement, whether favorable or otherwise, and offers no guarantees of market performance to our clients.One of the most important measures of any investment is it's liquidity and Swiss America leads the industry in our 30 year buyback history. At any time, whether now or in the future, if Mr. [redacted] would like to liquidate his portfolio, he may do so at current bid values.Thank you for taking the time to review my response to this complaint. I am certain you will find that Swiss America has done everything properly involving each aspect of Mr. [redacted]'s transaction and has abided to all aspects of the firm's agreement with the client.If you need anything further, please do no hesitate to contact me.Respectfully,[redacted]

I am a repeat customer of Swiss America because Phil and William are so knowledgeable and helpful. I appreciate their business ethics. I always get a return call if I leave a message after hours. I count on these gentlemen to keep me posted on good buys.

Sean g[redacted] really took care of me, great advice and great overall low pressure experience. Sean did a really nice job

Mr B[redacted], has been very helpful showing me the various ways and combinations we could put together to achieve our goals. He has always been considerate of the various situations I have that require me to take time to make a decision. Swiss America and William B[redacted] have delivered the information and products I need in a most considerate, prompt, and friendly manner. I have used them twice and will use them again!

Swiss America is the best company to buy gold and silver from. They have great customer service, and are honest, friendly, and reliable.

I've had a great experience with Swiss America. Jeff C[redacted] was very thorough and caring to make sure I made the right decisions regarding purchasing gold and silver. I have and would recommend using Swiss America and specifically Jeff C[redacted].

Swiss America has been honest with me and showed they cared about how I can benefit from their advice. They carried through on what they said they would do. I am just shy on recommending to other people.

I have always had a terrific experience when doing business with Swiss America.

I have been doing business with Bill B[redacted] for some time now.

He so personable, kind, thoughtful, totally professional, really knows his business,

and is a totally ethical person. He is a joy!