Synchrony Bank (Formerly GE Capital Retail Bank)

My step-father received a letter from Synchrony Bank in the mail saying his account
was closed due to non-payment of bills and a bad credit rating. He has never heard of
these people, so I was asked to research them.
Found out they were formally Capital Retail Bank {underwriting Costco}. My mother
died April of 2014 and had a Costco credit card. It was never in default, she
always paid her bills in full. She hadn't used the card approximately 7 months
before her death. Capital hounded my step-father because the re-up fee for the
next year {2015) had not been paid. They added interest till the amount was more
than $200.00. He never had anything to do with her account. Never used it, never signed anything to do with it, never paid it. It took me 2 weeks to get through to
Costco she was dead. Maybe it was through their joint account they got his name.
Anyway, he paid Capital in full, told them to close the account, don't ever bother
him again. So now I find out they are back as "Synchrony Bank". This is going to be interesting, since he has no credit cards for the so called"black mark" on his
credit rating to be applied to. After I tell him what I've found, maybe now he will let me
take this to a lawyer.
I must say thank you and good looking out to those who mentioned some of the
other companies partnered with this "bank". I will be sending this info to friends and
family. We will also pull his credit report and put this mis-information where it
belongs.
In the trash next to their business practices.

I was having dental issues and my dentist recommended I sign up to Care Credit (managed by Synchrony) to be able to pay for my treatment plan. This was in November, and it is now March and I have not been able to sign up for auto-payment because of how completely difficult they make it to do so. I have requested they send forms, I have tried to call, I have talked to customer care, and yet at each step I am either turned away or made to jump through some other hoop. This has caused at least one late payment (because I thought that I had at last been signed up for auto-pay, but that was not the case), and my credit score has dropped. Try calling their system and it takes 30 mins to get to a human, and then when I have finally reached a person, I have been treated rudely and as if I am an it who doesn't understand the internet. This company sets its customers up for late fees and missed payments. If I had known I would never have signed up for this account - wish I could close it today. A major pain and I regret going through this bank.

Had 1 late payment on a card issued by synchrony.
Within 1 month 1 account with them had the credit limit lowered to almost 0, and in the following month 2 other accounts were closed by synchrony even though they had perfect payment histories. All of these actions have adversely affected my credit score.

Of course, they have higher interest rates than other bank, and my wife and I put there a quarter of our estate. But you get what you are paying for, and this year we will try to take all our IRS out of them. On January 6, 2017, I faxed a 2-page form with a request to distribute $6,300. We have a checking account, but I failed to write an instruction how to deliver the money on the first page, while this information was clearly repeated on the 2nd page, with the number of the account. The bank did not call me to clarify but instead mailed the check on Jan. 9th that has not yet arrived after 6 business days. My request to put a stop payment on that check and instead transfer the replacement funds into the checking account has been ignored, and there is no hotline to complain.

I AM A SAM'S CLUB MEMBER AND HAVE RECENTLY AUTHORIZED DEDUCTIONS FROM MY BANK ACCOUNT TO PAY SAM'S CLUB BILLS. WORKING THROUGH THE RECORDINGS ON SYNCRONY BANK'S AUTOMATED SYSTEM IS REALLY THE WORST I HAVE EVER, EVER ENCOUNTERED. SEEMED ALL THE RECORDING WANTED TO DO WAS CANCEL THE AUTHORIZATION. IT IS OBVIOUS TO ME THAT NO ONE IN ANY AUTHORITY AT THIS BANK HAS EVER TRIED TO WADE THROUGH THEIR OWN RECORDINGS. I AM REALLY SURPRISED THAT SAM'S CLUB WOULD DEAL WITH A BANK THAT IS SO DIFFICULT TO CONDUCT BUSINESS.

In November, 2013, when doing some on-line shopping for Christmas gifts for my kids, I was solicited by Amazon.com to apply for an Amazon card. I do not regularly do this, but decided to go ahead and do so. They gladly approved it on the spot for more than enough to pay for everything I wished to purchase, plus some. I immediately began paying more than the minimum payment back, quickly reducing the balance. I purchased several more items over the next several months. I recently ordered $146 worth of athletic equipment for my daughter and received an email and phone call alerting me that my payment had been declined. When I inquired, it was determined that my credit line had been cut in half, a mere 4 months after I had initially be solicited. My income had not changed, I had made more than the minimum payment, usually twice monthly, and my balance was decreasing frequently. What's more, I had/have other accounts, also from formerly GEMB/Synchrony - such as Care Credit. When I requested an immediate increase in credit balance, it was denied. No one can tell you why. The managers boss does not take phone calls, but I can write a letter to the credit department of their HQ in Orlando - no name - just credit department. Way to be accountable. Most of my GEMB accounts are paid off. I have enjoyed using Amazon, and this problem is really with who they choose to do their financing through, however it is a reflection on them. And, I know that whether I choose to do business with Amazon or not will make no difference to them. It will also make not difference to GEMB/Synchrony. But, this is no way for either of them to keep old customers or make new ones. As these GEMB accounts are paid off, I will close them, and not open any others. They had no justification for reducing my credit limit. If anything, my credit worthiness is greater now. So, both Synchrony and Amazon have lost a customer.

Synchrony bank provided a terrible website experience, simply impossible to use, as well as endless wait time for any customer assistance by phone. Canceled my new account and will never return.

Customer service is horrible. Won't help you when you call, representatives barely speak English.

I paid off all my accounts and this company reduced my accounts and even closed on of my accounts. I keep my word I paid my account off and they made big profit in interest and fees. So how do the reward you keeping your word and paying your debt the close your account or reduce it to a useless amount. I have to say the Revdex.com seems to losing credibility with me also reading all the court actions against this company and and some funny math as far a 209 its seems that more that 90% of the people have complained and the give them a A- Just for answering complaints even if they didn't make it right or make real changes. This history of the company is so terrible its amazing to me that they are still in business. I will not do buisiness with any company that use them for their credit programs. JC Pennies, Amazon, Rooms to Go and the list goes on the only way to get read of this company is to stop shopping with companies that do business with this company

New customer, on time monthly payments, made an additional payment in error. 1/25 I contacted bank of America who contacted synchrony on three way call and arranged to have the payment refunded, I was told it would take three weeks, I trusted the rep would do her job and I did not followup (silly on my behalf), I even received an email from synchrony in reference to my call on 2/4, called to check on the status of the refund on 2/16 and was told the request was never submitted and I would have to wait another 5-15 days and there is nothing else that can be done which puts me in a bind as that payment was intended for a utility bill that is now at the point of disconnect...I understand mistakes happen but no resolution is terrible customer service if the mistake was made on their behalf, I will not make any more purchases from vendors using synchrony, Customer service is important and I don't feel like they care

We have had an Amazon account for several months, and have NEVER been late with or missed a payment with them, or anyone else.
We've been trying to access our Synchrony/Amazon for nearly 3 weeks. They say our account is in default---which it is not, and NEVER has been--
The message tells us to contact Customer Service which we have---at least a half dozen times, where we get NO help or satisfaction.
This is becoming a real headache and inconvenience.
We don't know who to contact to get satisfaction. We hope to straighten this out before our account does become delinquent, and our credit is effected.
We have at least two other accounts with Synchrony Bank, and have NEVER had a problem. We'd really like to know who we can talk to stateside, not in India.

TERRIBLE! I paid on my account and they said they would have to hold the amount for 6 days with no explanation. They would not put that amount in our account for 6 days even though it had cleared my bank and Synchrony had our money. The so called supervisor we spoke with doesn't exist when you call them back, they said there is no extension 159 they only have 6 digit extensions! So no Karen either, What a terrible company!! We will NOT do anymore business with this bank ever again. They steal your money, lie to you, give fake names and extensions! HORRIBLE!

I submitted an appliation for a loan and was not approved because of "residenital status". What does that mean exactly? I own my home with my wife, how does that disqualify you from getting a loan? I have never heard of such of ridiculous and discriminatory reason. When going here to give negitive feedback, and seeing all the negativity and horriable reputation all I can say is thank god I was denied! Looks like this bank sucks. By the way I have pretty good credit score, so I don't see any reason for the denial. Keep shopping.

I have a Walmart, Target and Goody's card with this company (all of them opened about the same time). I've recieved raises on Goody's twice and Target recently. I've requested raises on Walmart several times and denied every time. I pay on bwfore the due date every month or on time.
I've also tried for a JCPenney card and has been denied every time.
What am I doing wrong?

So far, so good... My car dealership offered the Care One card to pay for vehicle repairs and maintence. I have had no problems paying bills and monitoring my promotional balances online. My Care One credit limit has been trippled after paying off the account multiple times. It is been a life saver when I needed oil changes, new brakes, new tires and yearly tune ups. When I logged in this month (Sept. 2014) I noted that GE is now Synchrony. I am apprehesive and I have noted the negative reviews. It does worry me that so many people have had issues. I will be watching my account diligently from now on.

This company is horrible. They take advantage of people and have no compassion. We had to sign up for care credit because our dog suddenly got very sick and passed away. They increased the monthly amount due after I set up auto pay and began charging me late fees that were more than the monthly payment even though I was paying them every month! We did not understand the terms of the "promotional offer" which is a trap planted to deceive distressed individuals forced into their product because there were no other options. They only agreed to reverse 2 of the late charges even though there were 6! The account managers sound like robots repeating their "terms of service". This company has no soul so if you are a good person, do not go near them.....

I am having the same issues as everyone else. Make a payment, credit limit drops. So instead of fighting the bank I am going after the major companies that use them as their "credit center". I have contacted Lowes directly to let them know that I will not shop there (cash, check or charge) as long as they are associated with Synchrony Bank.

terrible terrible terrible experience . thank the lord it was a short one. never again!!!!!!!

Synchrony Bank is the worse bank to do business with. They care absolutely NOTHING about the consumer. They prey on the consumer however they can and will lower your credit limit to an inch of your balance, creating a cascade of problems that eventually negatively impact your credit score. How can they be so callous? You can have the longest history with them, with glowing payment schedule...but one mishap, they go bananas and slash everything even closing your account without any prior notice. Calling them, is even more frustrating. The reps and even managers behave like robots with little to no empathy. Is there a way that these monsters can be regulated as not to hurt consumer credit ratings? Why would you lower a credit limit so low that it will negatively impact a consumer?

I purchased a bed at Jermome's furniture and was offered a zero interest loan with time payments through GE capital, which apparently sold the loan to synchrony bank. I set up the account for auto pay and didn't pay attention to the account thereafter, assuming it would be paid off in a few years. That didn't happen. I was actually being charged 29% interest, and the payment just covered the interest.