Synchrony Bank (Formerly GE Capital Retail Bank)

Synchrony has ruined my life. They took everything over from GE and started sending me letters about increasing available balances a few months ago WITHOUT ME REQUESTING OR ASKING FOR CREDIT LINE INCREASES! NOW their sending me letters that they are lowering everything even lower than before the increases!! Who does this?? I've never been treated like this! They took over I don't know how any of my accts and are now manipulating them back and forth and even though for years I've paid on time, they take away what credit lines I had left with them!! NEVER been treated like this!! CARECREDIT is the biggest hit to me it helped save one of my cats lives and I had always paid my promotionals off on time so no interest, then I had a $1500 radiation therapy I had to do and it saved my cats life...I couldnt pay the promotional in time and was willing to pay the interest. $259 for 6 months worth of interest on $1500!! and now $31 a month and they took $1000 of credit away and left me with $250 now I have nothing to lean on if something happens....all for never being delinquent they just make their decisions to give and take money away from you with their 'REVIEWS'...I NEED MY CARE CREDIT!!!!!!!!

I was always happy with my BP card from Chase. It has been night and day since being taken over by Synchrony. The card has been frozen several times when used within our normal purchasing patterns. It takes forever to get a real person on the line. Synchrony doesn't seem to give a damn about customer experience or inconvenience. We are one issue away from cancelling our cards after being BP cardholders for over 7 years.

I make multiple payments each month on my Sams Club Mastercard account with Synchrony Bank. Last Sunday I went to sign in and I was locked out of my online account. I fgured it was just a glitch so waited a few hours then tried it again with the same locked out results. I called the bank and was told that my Sam's Club private label credit card had been compromised but that was even after I had to receive a 5 digit code on my cell phone to repeat to the agent. When I first called in the auto system said immediately that it had matched up my account with my phone #...I get security but let's not get ridiculous about it. And what fradulent person calls the bank to complain about not being able to make a payment? Anyway the only solution to this problem is that I must present myself at a Sam's Club customer service and they have to call Synchrony from the store so the associate can identify not only themselves but check my ID and my face to make sure it's me. End of problem? not in the slighteest...only the beginning of a very bad experience with their non-customer service. I have never been through such a circus and still not have the problem resolved. After being transferred multiple times and the associate doing as they were told and issued my a new private label card and changing the # by 1 digit I went shopping for a minimal amount, go to the check stand and my card is declined. Using another card I paid and left. I called again to non-customer service only to be told by persons who obviously did not grow up speaking English that the reason was they were disconnected on the call from the store. I said that absolutely did not happen that the call and the transaction of issuing me a new card was completed and good-byes were said. Well tough luck Mr Customer in order to resolve the issue you must present yourself at the club store with your ID.....now for the 2nd time. I drive over there again (25 miles round trip) associate calls and we go through the same process....multiple transfers resulting in no resolution. This is the biggest farce I have ever been involved in with any business of any kind. I even called Sam's Club corporate offices in Arkansas and two different ladies tried to call on my behalf but everytime they got connected with the bank they were disconnected immediately. Accident? I think not! Synchrony bank has tied the hands of their customer service people but not allowing the front lines to fix the problems as they come up. And dealing with those people on the phone is like they are reading from a script. When they can't help you they just repeat the same thing over and over. I finally spoke with a very intelligent lady named Linda yesterday who said at first she couldn't resolve my issue but she kept trying and put me on hold a couple of times they VOILA!! she did it for me! She is wonderful and she get a job with a reputable organization and they would not be Synchrony Bank. I don't need a phone call from 'the' team...I hopefully will never have to speak that organization again! I like the rebate program on the Mastercard but other cards have rebate programs too. I have a FICO score of over 800 so it's not like I'm desparate to do business with this company. Oh and speaking of the rebate I asked for a check only to find out they only issue rebate checks one time a year in February so just sit there and wait while they hang on to my money! Just another of the lying cheating ways! Opps, I was trying so hard not to say that......oh and by the way Synchrony Bank, not only have I selected that this is a negative review and that I would never recommend anyone ever to get involved with you as a bank, I was standing at the customer service counter in Sam's yesterday and anytime someone came up while was on hold with your people I recommended that they not get the card as that is why I was on the phone there with the bank because of the difficulty in dealing with you.

I was looking for a spot to save some money where it wouldn't be tied up in investments, but could be used as a supplement to my checking in case I needed an unexpected amount of funds I could pull from without impacting my portfolio. Synchrony's HYS was a great solution, offering industry leading rates along with FDIC backing and an A+ Revdex.com rating. Very happy with my experience. The negative reviews I see on Revdex.com seem to stem mainly from lines of credit rather than the savings options with which I am extremely satisfied.

Synchrony Bank Formerly GE Capital has taken over several of my store and credit cards. I randomly received a letter in the mail saying that they closed my Banana Republic Account. The account has been paid off and I have had this credit card since the 90's when I first started my professional career. The letter was vague and at first I thought it was a scam. I called them and I got a nasty rep on the phone who acted like she was completely put out by my phone call. I asked her why my account was closed and explained that I was never late nor am I carrying a balance. She told me that they could close accounts whenever they wanted and that I would get a letter in the mail. I pushed for an explanation and she told me that I have not used the card so they closed it. I was shocked and asked if they could really do that just because I haven't used the card in awhile? She answered nastily "Yes we could do that!" I use this card to buy gifts every now and again, as well as cloths, etc. when I need to. Just because I pay my balance in full and didn't use it in awhile, they just close my account???
Fast forward to my second experience with this shady so-called bank. I have a paypal smart connect card that I have also had forever. My credit line was 1800 forever. I had bought some stuff online for my wedding. I am getting married in 3 months. I decided to pay 1K and then another $150 so that I could have some credit to buy some items online using paypal. I called them to confirm my payment. I still carried a balance of 600 that I was going to pay off next week. I pay my bill ontime. So I had credit of $1200 - hooray I could order some stuff from Etsy, etc. Well no. I went to buy something and my card was declined. I called them and they told me that my credit line was reduced to 900, and since I had a pending charge on the card, I had no credit left to use. They transferred me to their underwriter that told me that I would get a letter in the mail about why my "credit line increase" was declined. I don't want a credit line increase - I just want to get my credit back that I had for years and years. I just want to be able to use my paypal card for my wedding. They not only didn't help at all, but who the [redacted] reducues a credit line randomly after you pay the card. Shady and stupid. Had I known they were going to do this with no explanation, I would never have paid that much money on it. I could use that money for my wedding stuff! I am done with them. I am closing all my accounts with them. I hope the stores get wise and cut this foreign bank off. Coupons, points, discounts, nothing matters if you have to deal with this bank. Close your accounts.

This is a terrible organization!! I recently opened a Walmart Master Card through them and have tried to get my initial credit line increased somewhat.
I spend thousands of dollars per yr. with Walmart & Sam's Club and have perfect credit and several major bank cards.
Upon calling their toll free phone bank # 3 times, I was told I could not submit new credit info. to increase my line, no remedy or person of authority and simply told to call back in 4-6 months and maybe they can look at it then.
What a way to run a business?

Walmart should look for a new credit card company!

Lost a source of income and became late on payments. Synchrony representatives and/or collection agents (when I asked if they were they would not acknowledge working directly for Synchrony) called me several times a day every day like clock work. When I tried to negotiate deleting the late payments so I could make affordable payments, I was told no but that I could set up future payments. Really future payments? One third(if not more) of my balance is late payments. I just wanted to pay the account off, have some of the late payments deleted and some of the late payments deleted off my credit report My account was closed which was a shame because I actually liked my rates and the online presence.

very disappointed with this bank's tricky approach towards customers

They advertised and grant this credit for medical use, but then make it difficult to pay and get medical tax advantages. Synchrony will no longer take health savings account debit card as form of payment. This credit from Synchrony was taken out as advertised and used for medical reasons. I lose my medical tax advantage if I do not use my health savings account to pay. Synchrony says I can go to the health saving account holder and see if they will issue a check from my account to pay, but that requires me to go to the back every time I want to make a payment, and that is if my health savings account holder will even issue a check from my health savings account. This was not an issue when they were GE Capitol.

I am a customer that until today carried a Scorecard Rewards Dick's credit card issued by Synchrony. The problem started when I went online to pay any dues in my account. The link that I usually follow let me to a page where my computer browser aptly filled the login info immediately. The web page 'told' me I was unrecognized. This was followed to calls to a 800 number that appeared on screen and customer service representatives that told me the physical scorecard number was unrecognized as well.

I followed up with the bank. No success trying to get someone to talk to. Back to the Scorecard 800 numbers the confusion escalated to such a point that I made a decision to cancel my card. Completely the opposite to what I intended to do in the first place.

What it's even more frustrating was that I did not need to pay any dues, but I had instead a credit in my account. Now I feel completely and utterly frustrated and in a way sad, because I loved Dick's sporting goods stores and frequently visited and purchased sporting equipment from them.

Do not get any credit cards from stores issued by Synchrony Bank. Biggest name stores that issue cards from Synchrony are WalMart, Amazon, JC Penny and many more. I will never spend a penny in any of these stores or any other business associated with Synchrony. They reduced my credit limit to next to nothing for no valid reason. The letter they sent me with reasons was completely untrue!!!! Over the last year my credit score has steadily increased along with other positive changes that affect credit scores. I have never had late or past due payments and I almost always pay my balances in full. I would close my accounts but that will only hurt my score more. So instead I will not shop certain places and I will continue to tell everyone I can, every chance I get what was done to me. I will use word of mouth, social media, blogging, whatever I can to spread the word!!!!!!!!!!! I guess they didn't make any money in interest, late fees and over the limit fees so they sabataged me by reducing my credit limit. So if you take your credit seriously and use your credit responsibly; you will be punished by Synchrony!!!!!!!!!!!!!!!

I went from a flawless record with them and due to my bank card being defrauded and missing 1 payment they cancelled my cards after 3 years of excellent payment history! I was treated like I was trying to swindle them out of the $800 I owed- even though I have 715 credit score. Synchrony is the worst establishment I have ever dealt with.

After then closing my card, even though they reinstated it, I told them I refuse to do business with a bank that treats customers like they have treated me! Guess what, now due to closing my account they instantly turned me into a credit collector after this 1 missed payment. They are a joke and I will let that sit on my credit score and they can eat it!

Save yourself the hassle and forget about using this institution!

I cant stand Synchrony Bank! What a shame that they took over GE Capital. I was never late on a payment. Because I get paid biweekly I always hold half, then on the next pay I take the other half and make the payment. But this ONE time I said to myself instead of holding the money I will pay what I have then the next check pay the second half. Well they didn't apply the money to my payment due and instead I ended up having to not only pay the whole amount when the due date came I had to pay a late fee that wasnt late and an overlimit fee. They really screwed me up. I am seriously thinking about filing a complaint. I called and they stated that they had applied that half payment to my first billing cycle. Why would they do that when my first billing cycle was paid in full. Headaches already. I do not recommend this bank and I cannot wait to get out of the debt that I owe them!

I had not used an online bank before but decided to try Synchrony Bank because the rates for a CD in an IRA are better than my local bank. I do not know why it did not work. The money never transferred from my bank to Synchrony. My bank said they never received the paper work that Synchrony said they sent twice. I checked the address and it was the right one. After a couple of months I gave up. I then used another investor group and the money transferred in a couple of weeks. I also noticed after the account (to which no money was transferred) was opened and Synchrony sent me paperwork the interest rate was different. I still don't know what happened?

What a complete scam! I have the Care Credit Credit card and used it for a 24 month promotion to pay for my son's braces. No interest if paid within 24 months. Sounds great right? WRONG! What they fail to do is spread out the payments evenly over the 24 months. If you have a previous balance they pay that down first. They do not charge you enough each month to cover the promotion. So at the end you are left with one BIG FAT PAYMENT. It must be paid by the due date or you are charged interest on the entire purchase ($1,500 in interest in my case).
What poor business practices they use. Bunch of scam artists.

I have called synchrony bank every month regarding my account since January. They double charged my account by $3,000 and have not been able to resolve the dispute. Every month I call and am promised this outstanding issue is resolved and bounced around to each representative or supervisor. No one has been able to comprehend what the last had done, or tells me they have to wait until the next billing cycle. I am very unleashed with their customer service and lack of follow through.

I had an account with GE which changed to Synchrony. I had never missed a payment and paid my balance in full each time I used my card. After a year and a half my account was closed because my credit did not meet their requirements. NOTHING HAD CHANGED IN MY CREDIT REPORT. In fact, my score was better when my account was closed than when it was opened. Bad business. When I called, they could not tell me why my account had been closed. I will not work with Synchrony any more.

This bank offers a credit card through Lowes Home improvement. In the time I have had this card I have been charged late fees for paying my balance too early (yes I wrote that correctly, they send the bill on the 8th you pay it on the 9th but they do not let you know the cycle starts the 15nth) this has affected my credit score, they are difficult to impossible to gain resolution from, this company frequently without notice or concern for their customers changes credit limits for unjustified reasons and worst of all they have no human operators to speak with. I would recommend looking at capital one cards before even considering this company. Cap 1 offers 5% back everywhere not just Lowes. Lowes Home Improvement is a great store, their choice of creditor for cards could not be worse.

The excerpted statement below was exactly happened to me. My promotional offer expired in Dec 2014; although, I am proactively paying ahead of due dates. My remaining balanced got a whooping amount of $777 to $800 balance. I called customer service and she could not explain a jack nothing but a "your promotional offer expired". I surely did ask where was the amount based from (basis). This was a NIGHTMARE! No business ethics at all...I just told myself that I lost in a gambling casino in Vegas just not to be hard on myself. It was a sickening experience as this SICK-hrony bank treat its customers. I would warn all my colleagues and friends esp. military spouses in my circle about this bank. Hopefully, our government obtain the reimbursement/settlement annotated below.

According to a press release issued by the United States Department of Justice on June 19, 2014, "The Department of Justice and the Consumer Financial Protection Bureau (CFPB) today announced a settlement to resolve allegations that GE Capital Retail Bank, known as of this month as Synchrony Bank, engaged in a nationwide pattern or practice of discrimination by excluding Hispanic borrowers from two of its credit card debt-repayment programs. The settlement resolves claims by the department and the CFPB that GE Capital violated the Equal Credit Opportunity Act (ECOA) by excluding borrowers who indicated that they preferred communications to be in Spanish or had a mailing address in Puerto Rico from two credit card debt-repayment programs.""The settlement provides $169 million in relief to approximately 108,000 borrowers in the form of monetary payments and the reduction, or complete waiver, of borrowers' credit card balances. GE Capital itself identified and reported the discrimination to the CFPB, was proactive in taking steps toward providing relief to affected borrowers, and has worked closely with the department and the CFPB to further identify and compensate victims of the discrimination. Specifically, GE Capital has already provided the benefits of the offers or their equivalent value to approximately 84,000 borrowers, totaling $131.8 million in relief. Following the settlement, the bank will provide the remaining $37 million in payments, reductions and waivers to affected borrowers."The Department of Justice press release also states, "GE Capital's settlement with the department, which is subject to court approval, was filed today in the U.S. District Court for the District of Utah in conjunction with the department's complaint. GE Capital resolved the CFPB's claims by entering into a public administrative settlement.""In addition to the $169 million dollars in relief, GE Capital has also agreed to eliminate negative credit reports for affected borrowers that occurred during periods of the alleged discrimination. GE Capital will also take affirmative steps to strengthen its fair lending compliance, and the department commends the efforts the bank has already taken to that end. These steps put in place strong review mechanisms and training to ensure borrowers are not discriminated against because of their national origin."Further information is pending a response to your Revdex.com's request on June 24, 2014 for a written statement from GE Capital Retail Bank (Synchrony Bank as of June 2, 2014).

We opened a line of credit account to have carpeting put in our house. We were offered 12 months of 0% financing. Great. My first bill was for the entire amount of credit we were approved for, and not what we actually spent. I contacted the retailer [redacted] and they rectified that problem. When I received the second bill, I tried to register online so I could manage my account. After entering all my information, and having Syncrony acknowledge I was a customer, I was not able to create the online account with them. There was a system error message. I called, went through their awful automated system and finally got someone in India. While they were very polite, they were not able to resolve the issue. I have since tried several times to no avail and I have spoken to many a polite CSR, who are useless. I have had to call to pay my bill via the telephone for the past 5 months. This is ridiculous. Obviously this is an effort to have late payment charges, and to be able to charge the interest I was supposed to be free of for 12 months. Steer clear of this bank.