T D C Steel Frame Homes / D S S Construction

[redacted] Consumer Operations Director
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear [redacted],
I have read Mr. [redacted] rebuttal to our initial response to his complaint placed with the Revdex.com. I would like to resolve the complaint and address each of Mr. [redacted] concerns:
• I apologize for transposing Mr. [redacted] first name with his last name in our initial response. I also agree that our lack of attention to detail does not give a positive reflection of our company.
• When Dynamic Recovery Solutions receives a Revdex.com complaint from a consumer it is our policy to cease all collection efforts on the account and return the file to our client. This is done in an effort to amicably resolve the complaint.
• Dynamic Recovery Solutions is a licensed third party collection agency. Our client for this account is [redacted].
• We have requested a reimbursement check for the amount of $47.90 from our accounting department. The check will be sent by Certified Mail on or before December 4, 2015 to Mr. [redacted].
• If Mr. [redacted] does not receive his reimbursement check in a timely manner. He may contact our Chief Compliance Officer, [redacted].com or by telephone at ([redacted].
Regards,
[redacted]
Compliance Representative

Revdex.com:I accept the information offered by the this company, however this is not a resolution. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the information there in is satisfactory to me, however, I have never received medical care from these physicians. They have never sent any paper documents to my residence. I would now like to shift my complaint to the indicated company mentioned in the late response. 
Regards,
[redacted]

[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
 408 North Church
Street, Suite C
Greenville, SC 29601-2164
 
 
Dear [redacted]
We have read
Ms. [redacted] complaint and reviewed the account that has been placed with...

us
by our client. Customer experience is our top priority, and we are grateful
that the Ms. [redacted] has brought this matter to our attention. We have entered
a request with via E-Oscar for the removal of the trade line in question, that
request will process will take 30 to 45 days to reflect on her credit report.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the files are returned
to our client.
If Ms.
[redacted] has any further questions or concerns, we encourage her to contact our
Chief Compliance Officer [redacted]@gotodrs.com. 
We do apologize for any inconvenience that Ms. [redacted] may have
experienced.
 
Regards,
 
[redacted]
Compliance
Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
It is unacceptable that it will take 30-45 days for this to be removed from my credit report. We are currently relocating to another city and having a negative trade line on my credit file will negatively impact us. I ask that they remove the account manually as they were the ones who inserted the wrong information in the first place. 
Regards,
[redacted]

[redacted]
Consumer Operations Director  
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear[redacted],
We have received Ms. [redacted]’s most recent response and it is our
understanding that she has not accepted our response as an adequate resolution;
however, Ms. [redacted]’s response does not state what we have omitted from our last
response to the Revdex.com.  As for clarity we
are bullet pointing the steps we have taken to resolve the complaint:
1.)   DRS did not post Ms. [redacted]’s payment, because DRS does not process
payments on disputed accounts.
2.)   DRS did not report and has not made any negative entries on Ms. [redacted]’s credit
report.
3.)   DRS is returning the file to its owner as a disputed debt.
If Ms. [redacted] has any further questions
or concerns, we encourage her to contact our Chief Compliance Officer [redacted].com.
Regards,
 
 
 
[redacted]
Compliance Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, so long as they immediately remove this collection account from any and all credit reports.  The attachment in their email response wasn't clear as to whether or not they were going to do that.Also, a reference to a "[redacted]" was made at the end of their response.  I suspect this may be a typo, I just wanted it noted.
Regards,
[redacted]

[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville, SC 29601-2164
 
 
Dear [redacted],
 
We have read
[redacted] complaint and reviewed the account that has...

been placed with us
by our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and
requesting no further contact.
In reference
to [redacted] complaint Dynamic Recovery Solutions does not do any type of
credit reporting.
 Per company policy
when a complaint of this nature is received, we cease all activity on the
account in our office and the file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have
experienced.
 
Regards,
 
[redacted]
Compliance
Representative

Customer experience is
our TOP priority, and we are grateful that the consumer has brought this matter
to our attention. Dynamic Recovery Solutions is a legitimate third party
collection agency that collects on past due accounts for our clients. Dynamic Recovery
Solutions does not engage in...

any fraudulent activity that would harm or abuse
any consumer. We are currently licensed and bonded in all applicable states
that require such licensing, and would receive severe penalties and fines for
such fraudulent activity. In the collections industry our client may sell their
unpaid accounts several times and to several different businesses over the
years. Due to several business exchanges, it is possible that a mistake could
have been made.
Per company policy
when a complaint of this nature is received, the account is placed in a
"cease & desist" status. Also, the account has been CLOSED in our
office and returned to our client and no further contact from Dynamic Recovery
Solutions regarding this matter. We sincerely apologize for any inconvenience
this may caused on behalf of the consumer. If the consumer has any further
questions or concerns, we encourage them to contact our customer service
department at [redacted] or our toll free telephone number at [redacted]

Dynamic Recovery Solutions
does not engage in any fraudulent activity to misinform abuse or harass any
consumer. We are currently licensed and bonded in all applicable states that
require such licensing, and would receive severe penalties and fines for such
fraudulent activity.
Customer...

service is our TOP
priority, and our representatives are trained to be professional and follow all
guidelines required by federal and state laws and regulations. I have
personally monitored all phone calls where the consumer spoke to our representative,
the representative was more than professional, patient, informative, and
polite.
We acknowledge that you are disputing this account. Unfortunately,
the industry of debt collections can at times receive accounts from our clients
where information is either incorrect and/or outdated.
 Dynamic Recovery Solutions
operates with a VOIP (voice over internet product) with local numbers so that
the consumers can contact our office back without incurring any fees.
Per company policy when a
complaint of this nature is received, the account is placed in a "cease
& desist" status. Also, the account has been CLOSED in our office and
returned to our client and no further contact from Dynamic Recovery Solutions
regarding this matter. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at
[redacted]

[redacted] Consumer Operations Director
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear [redacted],
We have read Ms. [redacted] complaint and reviewed the account that has been placed with us by our client. Dynamic Recovery Solutions acknowledges that Ms. [redacted] is disputing these accounts and requesting that we remove the trade lines from her credit report.
Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client.
If Ms. [redacted] has any further questions or concerns, we encourage her to contact our Chief Compliance Officer [redacted] at [redacted]com. We do apologize for any inconvenience that Ms. [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative

[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
 
Dear
[redacted],
 
We have read
[redacted] complaint and reviewed the account that has been placed with us by
our...

client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account due to her paying for it prior to it being received by
DRS. Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
We have requested that this account be removed from [redacted] credit report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer at [redacted]. 
We do apologize for any inconvenience that [redacted] may have
experienced.
 
Regards,
 
[redacted]
Compliance
Representative

[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville, SC 29601-2164 
Dear [redacted] 
We have read
[redacted] complaint and reviewed the account that has been placed with
us by...

our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.
Per company policy when a complaint of this nature is
received, we cease all activity on the account in our office and the file is
returned to our client.
If [redacted] has any further questions or concerns, we encourage her to contact
our Chief Compliance Officer [redacted] at [redacted]. 
We do apologize for any inconvenience that [redacted] may have
experienced.
 
Regards,
 
[redacted]
Compliance
Representative

The consumer stated in their complaint that a DRS agent was constantly contacting them by phone in which to harass them. It appears that DRS agent [redacted] has contacted the consumer
several times, the agent returned calls based on voicemails left from the
consumer.
Customer service is...

our TOP priority, and our
representatives are trained to be professional and follow all guidelines
required by federal and state laws and regulations. Our representative was
extremely cordial, and addressed all the consumer’s questions.
Dynamic
Recovery Solutions is a legitimate third party collection agency that collects
on past due accounts for our clients. Dynamic Recovery Solutions does not
engage in any fraudulent activity to misinform abuse or harass any consumer. We
are currently licensed and bonded in all applicable states that require such
licensing, and would receive severe penalties and fines for such fraudulent
activity. 
We
acknowledge that the consumer is disputing this account being paid prior to DRS receiving the account in our office for collections. Per company policy when a complaint of this nature is
received, the account is placed in a "cease & desist" status.
Also, the account has been CLOSED in
our office due to the consumer disputing the account, and returned to our
client. There will be no further contact from Dynamic Recovery Solutions regarding
this matter.
Our hours of operation: Monday-Friday from 8:00am EST -
8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number at
[redacted].

[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville, SC 29601-2164
 
Dear [redacted],
 
We have read
[redacted]’ complaint and reviewed the account that has been placed with...

us by
our client. Dynamic Recovery Solutions acknowledges [redacted] request for no
further contact. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
If [redacted] has any further questions or concerns, we
encourage him to contact our Chief Compliance Officer [redacted] at [redacted] We do apologize for any inconvenience that [redacted] may have experienced.
 
Regards,
 
[redacted]
Compliance
Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I have "absolute proof" stating I don't owe this. My Insurance Company said, "Absolutely don't pay them a dime, I've been fully covered with my Insurance for years & years! This is an intimidation act they pull! Take a look at their Revdex.com Record, you'll see I'm not the only person who's filed a complaint against them. If necessary, I'll look into Legal Proceedings against them.I'm disabled & it's illegal to harass a someone who's disabled, also!
I've been trying to clear this up since April 2015, they took finally removed it, now they're back at it again! They've been causing me enormous emotional, mental, financial injury & an this is equal to using abusive tactics.
I even asked them on 4 separate occasions to provide a "detailed biss" of so called services rendered and have "not" provided me with one. In fact, they've "hung up" on phone with me when being persistent about showing "proof" I owed anything!
I'm temporarily bedridden from acciden. I will send you all supporting documntation which "proves" I'm stating true, honest facts.
Who do I contact to press charges? Thanks so very much for your assistance! Have a most blessed week!
Respectively,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

[redacted]
Consumer Operations Director
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear [redacted],
Dynamic Recovery Solutions (DRS) has searched our database extensively and we were not able to locate an account for a [redacted]...

[redacted] with a balance of $5,056.00. Nor were we able to locate the account using the phone number or address provided.
We apologize for the inconvenience this may cause Mrs. [redacted] If there are any further questions or concerns, we encourage Mrs. [redacted] to contact our Chief Compliance Officer [redacted] at [redacted]com.
Regards,
[redacted]

Dynamic Recovery Solutions (DRS) has received
the consumer's concern regarding deleting an account from their consumer
report. DRS is a legitimate third party collection agency that
collects on past due accounts for our clients. The account in our office under
the consumers name is owned by...

our client [redacted] does adhere to all FCRA guidelines and unfortunately does not delete
accounts from the consumer’s credit bureau report.
Per company policy when a complaint of this nature is received, the
account is placed in a "cease & desist" status. Also, the account
has been CLOSED in our office, and no further contact from Dynamic Recovery
Solutions regarding this matter. If the consumer has any further questions or
concerns, we encourage them to contact our customer service department at
[redacted] or our toll free telephone number at [redacted]

Dear [redacted],Thank you for the opportunity to respond to Ms. **'s complaint. Dynamic Recovery Solutions read and investigated the complaint. Based on this review, we contacted Ms. ** in good faith that we were reaching out to our customer.Ms. **'s number was listed on our file as a good point...

of contact for our customer. We are grateful Ms. ** brought to our attention that we reached her in error. Per Ms. **'s request we removed her telephone number from our system and placed it on our internal do not call list. Dynamic Recovery Solutions will not attempt to contact Ms. ** again.We do apologize for any inconvenience that Ms. [redacted]y have experienced.Respectfully yours, [redacted] Compliance Representative

[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
408 North Church Street, Suite C
Greenville, SC 29601-2164
 
Dear
[redacted]  
We have read
[redacted] complaint and reviewed the account that has been placed with us
by...

our client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.  Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted] 
We do apologize for any inconvenience that [redacted] may have
experienced. 
Regards, 
 
[redacted]
Compliance Representative