TABcom

MISLEADING ADVERTISING ALERT! I placed an online order yesterday for Taste of Wild dog food The website states "Free Shipping on orders over $69" However, when I went to check out, a message came up stating that my order was on hold I called the company the next day and a Rep told me that my order was on hold pending a "freight quote." My order was for over $so I asked why I would need a freight quote - my order's over $69, it should be free per their advertisement The Rep said "No, free shipping is only for up to lbs You pay shipping after that." I told her that there was NO disclosure of that kind on their website If so, I would have gone with another competitor who offered same price and same free shipping offer Rather than address my concern regarding shipping, the Rep happily offered to CANCEL my order What kind of company's first solution to a customer concern is to cancel their order? I did cancel my order and told her I would leave feedback on Yelp and Revdex.com about their misleading advertising I wish I had checked on Yelp yesterday before placing my order with Dog.com as this company is rated on Yelp as "Star" out of possible stars (TABcom, LLC is the parent company of Dog.com Dog.com is not listed on this Revdex.com website so I am leaving commentary with their parent co.)

-------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Jun 17, at 5:PM Subject: Complaint [redacted] To: [redacted] < [redacted] > [redacted] , Below is additional information for the complaint I could not add To whom it may concern: The reason [redacted] does not see the refund transaction as of yet is due to the fact a dispute/chargeback was filed by the customer before the refund transferred to [redacted] ***Once again it may take up to days for the refund to be processed due to the chargeback that was filed [redacted] may be able to reach out to [redacted] directly and remove his disputeThis should allow the refund to be properly processedPlease let me know if you have any further questions Regards, [redacted] ###-###-####

My daughter and I have been riding with HaddenLoch for the past seven years and we have a great respect for the owners, trainers and management team We started riding lesson horses and spent many weekends learning the rules and safety requirements at HaddenLoch Safety around these wonder animals is a priority and HaddenLoch has done a fantastic job teaching us how to work around the horses without putting others or us into danger The lesson horses have a great life and the team at HaddenLoch takes special care to match riders with horses We now own and board with HaddenLoch and trust the owners in caring for our horses Also, my daughter has received excellent training and continues to progress as a rider We look forward to many more years with HaddenLoch and highly recommend them for anyone looking to learn, grow and develop your horsemanship skills

To whom it may concern: This is in regards to [redacted] complaint [redacted] I apologize for the problem ** [redacted] had with her orderI have sent her a prepaid [redacted] label via email as a courtesyThe tracking is [redacted] Once the item is returned, the customer will receive credit back to her original method of paymentOnce an order is placed, we cannot guarantee cancellation at any timeWe do strongly suggest to our customers to call instead of email our customer service in the case they would like to cancel, so the issue is addressed as quickly as possiblePlease let me know if you have any further questionsI apologize for any inconvenience we caused [redacted] Regards, [redacted] ###-###-####

To whom it may concern: "Verdana This is in regards to [redacted] ’s complaint # [redacted] I apologize for any inconveniences [redacted] was caused with her orderI did review and see her credit was processed on 9/I do see there was delay in completing this credit and I apologize for thatThe customer was refunded in the amount of $ back to her [redacted] accountIf you have any other questions, please let me know Regards, Carrie M [redacted] Horse.com Supervisor [redacted]

To whom it may concern: This is in regards to [redacted] ’s complaint # [redacted] I apologize for the inconvenience we caused this customerAfter reviewing the account, I see the customer was credited back for his entire order in the amount of $on 9/8/Please let me know if you have any further questions Regards, Carrie M Horse.com [redacted]

To whom it may concern, 0pt"> In regards to [redacted] ’s complaint [redacted] I apologize [redacted] did not receive her itemsAfter reviewing her order history, I did see that we sent a replacement order on March 18th to the [redacted] address, but was not informed that [redacted] did not receive that packageThe replacement order is If [redacted] delivered the package to the incorrect address “ [redacted] ***”, then this is an error on their partThe current issue at hand is how many packages did ** [redacted] actually receiveIn addition these items are of a time sensitive nature, since they are consumable products, and it has been months with no correspondence from [redacted] to indicate an issue until nowI have left a message for [redacted] to please contact me back to resolve this matterPlease let me know if you have any questions Regards, [redacted] Ferret.com ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As previously stated, I repeatedly sent emails with pictures that were acknowledged via return email as being received each timeCustomer Service repeatedly made claims to the contrary, but I have all emails and acknowledgements for the many times that they were in fact successfully sentAfter attempting to resolve the issue with the company through the Revdex.com, the company attempted one phone call, but was asked by me to communicate via email in an attempt to provide pictures once again, but I received no responseAs a result of attempting to work with the company over month in total, I took it upon myself to contact the manufacturer of the product directlyInitially declining to help without working through TABcom, I explained to the manufacturer that I had repeatedly attempted to do just that, but that TABcom was uncooperative and unsupportiveI further sent the manufacturer the pictures of the problem as I had done with TABcom, along with the order number information and internal reference numbers necessary to validate the orderI was promptly provided a Return Authorization number by the manufacturer, and I shipped them at my cost, where they were received last week according to the tracking informationThe manufacturer stated that they would provide the correct product in approximately weeks timeToday I received via email from TABcom a UPS return label with return instructions, however this is too little too late at this timeIt was necessary to attempt to work with the manufacturer under the circumstances, and I hope that TABcom can contact the manufacturer to make the correct product provision to me a genuine concern Regards, [redacted]

I ordered Justin Ladies Gypsy Square Toe 12in Camo Boot Item No.: Eon 12/17/At that time the website said "In stock"No mention what so ever of them being back orderedI paid $for 7-day shippingI emailed them to find out if my package had been shipped, their response was the item was back orderedI then called to find out when I might get the orderThe woman who took my call said they had in stock and that there was no reason for the package to be lateThe woman said she would call me back and never didHorrible customer service!!! Then I got an email from them saying the boots would be shipped on the 23rdIn tracking the package I should get the order January 4th, so I paid $for "7-day shipping" for them to get here in days? Had I known this item was back ordered at the time of purchase I would have bought them from some other retailerI am extremely disappointed that all other sites tell you at the time you order that an item is back ordered and may be delayedAt this point it would seem I'll be lucky if this gift gets here by mid January!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Today as soon as I got there response I could not believe the lies that are in this responseI called the Post Office, Dpty *** and my bank and they all have stated that they did not at one time state this information to anyone at horse.comThe bank and Dpty *** Badge # ** both stated they did not state I was crazyAnd for them to write such lies I could file a small claims in court and they would stand by me 100%As for the post office Jeremiah did state the Post Office was not responsibleBut they did not state that horse.com was not responsibleAnd as far as being ugly to people I did not get ugly until they did and wanted to keep both money and boxAnd what this lady does not know the Dpty was standing on my back porch when he talked to Dana and caught her in lies and called her on it that is when she backed down and started talking with him in the right toneAnd as for the verbal abuse and harassing yes I called in several times because I could not get anyone to called me backThis is just down right rude and ugly for a business to lie on people like thisNot at one time did I blame my neighbor and couldn't unless I had proof that would be wrong to doNow they can do what they want to, tell there lies to cover there butt's that's ok cause Karma will get people like thisAnd the bank did state you guys was talking about me like a dog and have a recording of you guys doing it and have saved it upon requestI have listened to it myself and I can not believe that horse.com would talk about a customer like thisThere is nothing in your policy stating anything about stolen products only returnsI have copied everything off your site and it states nothing about resending or refunding for a product stolenI have noticed other people have had problems like mine and you have refunded there money, but refuse to refund me for the product. So if you really want to stand by this response with all these lies then I say good luckAll I want is to be treated like the others and get my money back
Regards,
*** ***

To whom it may concern:
">
This is in regards to *** ***’s complaint ***I apologize for any inconvenience *** had with her accountAfter reviewing, I see *** and another customer had their accounts combined together (merged) in errorI apologize about this happeningI have completed the steps to separate the accounts and our customer service team is working on getting the order history to the correct accountsI have closed the online account for *** at this timeIf she would like this reopened, please let me knowI apologize again for any inconvenience this caused ***Please let me know if you have any questions
Regards,
*** *
###-###-####

To whom it may concern:
">
This is in regards to *** ***’s complaint # ***After searching for ***’s order by name, address, phone number, and email, I could not find a recent order for herThe last order I found in our system is from I have spoken to *** and she was unsure if she placed the order with us or wag.comShe was going to check and contact us back if the order was with usI have not received any call back at this pointI believe *** ordered from a different company; therefore filed the complaint against the wrong companyPlease let me know if any additional information is provided to locate ***’s order
Regards,
*** *
Dog.com
###-###-####

To Whom it may concern:
Roman" size="3">
This is in regards to complaint # *** for *** ***I want to apologize for any inconvenience *** *** was causedPer
tracking I see she refused the shipmentI have processed her credit back to
the original method of paymentShe should see the amount of $back to
the original method of payment in a few daysI apologize we were not able to
get the order cancelled originallyIf you have any further questions, please
let me know
Thank you,
Carrie M
Statelinetack.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
This is my response:
On 2/25/my bank
received a total of $from *** *** TackOn 2/25/I
received a voice mail from Cerry M regarding my complaint of State
Line Tack asking me to call back
On 2/26/I
contacted Cerry by phone the conversation was as follows
Cerry apologized for
my inconvenience with this order and stated money had been refunded
I told Cerry of my
past career involved dealing with vendors and asked if she read the
BB complaint
Cerry pulled up the
complaint and we discussed itBy issue was with *** *** Tack
policy's with vendorsTo restate the complaint the vendor already
had the issue resolved, *** *** Tack involvement made things
worseCerry said TABcom is working a better policy with it's
vendorI also stated the
time I had invested with this matter and the time *** *** Tack
spent dealing with this complaint cost more then the saddle was
worthCerry offered to e-mail me a $girt certificate and I
accepted
*** ***
v

To
whom it may concern:
"Verdana",sans-serif">
This
is in regards to *** ***’s complaint #***I apologize for the inconvenience
Ms*** experiencedI have left a message for the customer on 3/but did
not hear back from the customerMs*** had orders, *** and
***After reviewing both orders, *** was refunded on 3/in the
amount of $2,and *** was refunded on 3/in the amount of $
Both refunds were refunded back to the original method of paymentsThe
customer should see these post to her account 2-business days from 3/
depending on her financial institutionAgain, I would like to apologize that
Ms*** experienced a delay in receiving her creditIf you have any
questions, please contact me
Regards,
Carrie
M
###-###-####

To
whom it may concern:
"Verdana",sans-serif">
This
is in regards to complaint #*** from *** *** I see the customer
contacted us about an incorrect item sentWe requested pictures on 12/8/
& 12/13/15; however never received the picturesI have left the customer a
message to call us in regards to this matterPlease let me know if you have
any questions
Regards,
Carrie M***
Statelinetack.com

To whom this may concern:
0pt">
This is in regards to *** ***’s complaint ***I apologize *** ***’s order was damaged originallyWe have processed a credit back to his original method of payment in the amount of on 5/After further review the customer disputed the charge with *** before the credit was processed completely, resulting in a chargebackWe have contacted *** about the customer not seeing the credit at this point, unfortunately they informed us *** will not see the credit until the investigation on the dispute is completed, which could take up to daysWe have informed *** of this on 5/21/When we receive information once the chargeback is closed, we will contact the customerPlease let me know if you have any questions
Regards,
*** *
Petsupplies.com
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To
whom it may concern:
"Verdana",sans-serif">
This
is in regards to complaint #*** from *** * ***The order that was
placed was for *** ***, unsure who *** * *** is; however we spoke
with our customer and a new item was sent to her at her costI have refunded
the original item and customer can donateCredit is for $10.99; since we
shipped a replacement for free shippingPlease let me know if you have any
further questions
Regards,
Carrie M***
Dog.com

To whom it may concern:
">
This is in regards to *** ***’s complaint # ***I want to begin by apologizing that ***’s order was damaged in transit and returned to usI am working with the customer service manager on making changes to our current process for returned damaged ordersI have issued a refund of $for shipping charges back to ***’s original method of paymentShe should see this within 2-business daysI have also extended a $gift certificate for Horse.com for a future orderThis will be emailed to ***’s email address we have on fileI was not able to speak to *** personally, however I did leave her a message with this informationPlease let me know if you have any further questions
Regards,
*** *
Horse.com
###-###-####