TABcom

I ordered Justin Ladies Gypsy Square Toe 12in Camo Boot 8.5 Item No.: E011153 85 on 12/17/15. At that time the website said "In stock". No mention what so ever of them being back ordered. I paid $6.99 for 7-10 day shipping. I emailed them to find out if my package had been shipped, their response was the item was back ordered. I then called to find out when I might get the order. The woman who took my call said they had 100 in stock and that there was no reason for the package to be late. The woman said she would call me back and never did. Horrible customer service!!! Then I got an email from them saying the boots would be shipped on the 23rd. In tracking the package I should get the order January 4th, so I paid $6.99 for "7-10 day shipping" for them to get here in 18 days? Had I known this item was back ordered at the time of purchase I would have bought them from some other retailer. I am extremely disappointed that all other sites tell you at the time you order that an item is back ordered and may be delayed.
At this point it would seem I'll be lucky if this gift gets here by mid January!!!

My experience with dog.com was outstanding! I could not have asked for better service. I ordered 9 items and they all arrived in a new box with quick delivery in just 4 business days, even though they said it could take up to 10 days. This site also made it easy to track the delivery route so you would know when to be home when it arrived. I will definitely order from dog.com again.

Review: I placed an order of ferret food and accessories from ferret.com on March 5th (order number [redacted] amount $50.17), it was going to be delivered on march 7th. I received an email on March 7th that my package was delivered, but despite there being two people at home there was no sign of delivery. I emailed ferret.com about there being no package but they couldnt send a replacement package untill everything was settled with [redacted]. In the meantime I had to replace the food that was lost because I could not wait any longer for them to do what they had to do(ordered from wag.com $36.77 order number [redacted] for [redacted] ferret food and [redacted]). On the 22nd of march someone who lives on [redacted](i dont know the name or if its an apt) that packages have been going to his residence. He gave me my package in poor conditions(still in a box I dont know how long it has been out or what kind of damaged was recieved but I am not using it and I have no problems providing pictures of the items still in the box unopened). I filed a claim on the 13th of march and faxed over my paper work. I received a letter from [redacted] on march 26 stating that ferret.com needed to waive their claim on the package in which they will not since they have already filed a claim. I had filed a case against [redacted] but was recommended by Jesse morison of the midsouth Revdex.com to file a case against ferret. Com/tabcom because I am still extremely dissatisfied with the service provided. The case nimber of the previous ticket is [redacted]Desired Settlement: Either the 36.77 I had to spend to get another product or the full amount I had to pay for the items

Business

Response:

To whom it may concern,

Review: On December 12, 2013 I made a purchase online from this company. I looked at several companies for this item, all stating they were not In Stock. I came acrossed [redacted], according to their website they had them In Stock, so I made the purchase. Clearly that was false advertising, as a short time later I recieved an email stating they were backordered or would ship soon. I called the company to find out the status. The lady I talked to the first time told me they were on the truck ready to ship that day, that was about a week before Christmas. On Monday, December 23, I called again to check the status, this time the lady told me they were still back ordered and wouldn't ship til December 27. I recieved another email later that day stating my order was to ship soon. I again called back today, December 31, to check the status. I was going to cancel my order, I was told that the order was either on the shipping list, or have already shipped, she was going to check the status and that I needed to get back to her at the end of the week. So I decided to hold off on canceling the order. To my knowledge, this item was purchased through [redacted], yet comes from a different company, therefore she would have to contact them to get the status. Either way, this item was purchased as a Christmas present. This company false advertised an item on their website they clearly did not have or have been unable to get. I have been given false information in numerous phone calls by their costomer service department. Had I known this item was backordered I would not have made the purchase to begin with.

Business

Response:

To whom it may concern:

Review: GARDEN.com’s home page shows “ 15% OFF + FREE SHIPPING over $99”

I ordered over a hundred dollars worth of plant food from with TABcom, LLC [redacted] over the internet. Order [redacted] of August 2, 2013.

When I went to check out on there web page, it showed a shipping charge of $57.33, however, there was also a note at the bottom of the order which said that the “final price” could be different than show, and a corrected price would be made when the order was processed. I took that as the shipping costs would be deducted from the total cost when they went to process the order since many vendors deduct special discounts when they actually take the order from the internet and process the order.

Just to make sure the shipping was going to be deducted, I sent them an email on the same day --August 2, 2013 (immediately after I made the order on line). I told them that if the shipping was NOT removed, not to ship the product. To this day I have NOT received any contact from this company.

They just ignored my email…

I tried calling them the next day to also verify the order wouldn’t ship without deducting the shipping fee. I got a recording saying do to high volume of calls, to hold. I did, and finally hung up after an extensive wait. I called twice more in the following days. I finally got thru to what I think was an answering service who pretty well said there was nothing I could do about it, that I should have seen the charge.

I asked if the order had shipped and they were unable to tell me. I asked it to be cancelled. The first call taker then passed me to another call taker, and I started the entire explanation again. I could tell the second call taker was really not interested in trying to help me. I asked her to stop the order and she said she didn’t know if the order had been shipped.

I told her that PayPal still showed the order as PENDING, and to please stop the shipment because I was going to refuse it, and also file a dispute with my credit card, and didn’t intend on paying for the product since I considered GARDEN.com to be running a SCAM and for FALSE ADVERSISING – since they showed FREE SHIPPING if over $99. My order was over that amount and yet they baited me then charged shipping anyway. [redacted] shows the order was processed the very next day after my call even though the payment didn’t go thru till today….. five days later!!

How can any reputable business display – in large bold font, at the top of their home page, “FREE SHIPPING ‘over $99”’, then charge for shipping.

These folks are apparently using the Revdex.com as a shield to trick online customers into thinking they are an legitimate and honest business.

As far as I am concerned, they are a FRAUD, and should NOT be supported by the Revdex.com,.

I would like them to HONOR their claim of FREE SHIPPING. I would also appreciate a reply from the the Revdex.com.

Sincerely

[redacted]Desired Settlement: They should Honor the 'free shipping' as shown on their home page if order is over $99. They should also respond to emails (which they didnt).

If "Garden.com" represents them-self as a reputable business and use the Revdex.com shield, they should not advertise a 15% discount AND FREE SHIPPING (on orders over $99), then add the shipping cost because of a "HIDDEN" clause somewhere you wont see, saying the shipment weights to much and then charging $57 worth of freight. By the way, I never did see any thing about fgt.)

They should have put any variations from their claim of FREE SHIPPING (if over $99), at the top of their home page with the discount ad. This is only right thing to do as FULL DISCLOSURE !!!

Garden.com should be barred from getting customers to order by believing they are getting free shipping by showing this ad/discount notice, in extremely noticeable location of their web page, then hiding the real rules, not responding to emails, and then sticking you with more than half the cost of the order, for shipping.!@!

I either want a refund of the shipping charges, or I want to return the product.

Business

Response:

To whom it may concern:

Review: I placed an order (Ref: Order Number: [redacted]; Date Ordered - 09 April 2013) at Garden.com for Ornamec. The Website displays (verbatim) "In Stock. Usually ships in 1-2 business days." I ordered the product, based on its availability, then some days later received an email stating the item was backordered, and estimated ship date of 18 April 2013. I emailed Garden.com on Monday (22 April 2013) via their Website 'contact us' function, and via separate direct email, asking that my order be canceled and all monies (including shipping) be refunded. I didn't get a reply until today (Wednesday, 24 April 2013). The reply stated that the item is backorderd and gave me a new estimated shipping date of 29 April 2013. The Website still displays that the item is "In Stock. Usually ships in 1-2 business days." This is mis-leading (even after I pointed it out in communications twice, and I would not have ordered if the item displayed "backordered". After receiving the reply today (Wednesday, 24 April 2013), I sent another email asking for a refund of all monies (including shipping). An actual copy of the email I sent today is directly below.

Garden.com,

Per my previous email, I'd like this order canceled and my money refunded, because your Website, then and still up to now (today, Wed, 24 Apr 2013) still displays that the item is in stock and usually ships in 1-2 business days. I would not have ordered from you if I knew the item was backordered. I, as the customer, have a right to know that, and if not made known, I have a right to cancel the order.

Your Website (for this product) is mis-leading because it continues to reflect that this product is "in stock". I wrote about this in multiple emails and it still shows this (I just checked again as I'm writing this email).

Please inform me of the cancellation number and when all my monies (including shipping) will be refunded.

Respectfully, [redacted]Desired Settlement: Refund of all monies (including shipping and any other fees, etc.) And they should be honest and display the correct status of their items, so others don't order (as I did) because they expect shipping as indicated for that particular product.

Business

Response:

To whom it may concern:

Review: I placed an order on February 12th for numerous items including 3 pet beds for our Therapy dog. I paid extra for expedited mailing to receive the itemd in 2-6 business days. Most if not all items were received on or about february 15th, except the three dog beds. When calling to check on these items I was told that they were being dropped shipped from another outside vendor and they had no control over when they were to arrive. They have stated that they will refund my purchase price, but after I pay to have them shipped back UPS. Their website does not state anywhere that this item could not be exoedited in shipping nor did they make me aware of it before I spent the additional fees. They also did not advertise that these items where dropped shipped from another vendor and the shipping would be delayed.Desired Settlement: I am shipping back these beds, but want the shipping fees re-embursed

Business

Response:

To whom this may concern:

Review: I paid for 2 day delivery ($33 extra). something happened to the shipping label when they sent it out and it will now arrive a day late. this means I need to drive (35 miles) to get cat food. I asked them to refund the shipping. they offered to refund half the shipping. regular ground gets here in about 5 days.they said because UPS made the mistake it's not their fault. a good business would talk with UPS to refund the cost and then refund me. that's what we do where I work, and the company is much smaller than dog.comDesired Settlement: I want people to know that they should only order ground shipping from dog.com because if anything happens dog.com is "not at fault" and only cares about the cost, vs customer satisfaction.

Business

Response:

To whom it may concern:

Review: Back in October I purchased 2 dog beds and a pack of antler chews for my dogs. The website referred to the beds as being great quality for in and outdoors. Once I received the 2 dog beds after a week both of the zippers broke and are unrepairable. After a few weeks of not receiving the antlers I called their customer service to complain about the beds and understand why I haven't received the antlers. I was told the antlers were on back order and would be dispatched to me soon. Now, 2 months later I still have not received the antlers and no update from the company. I called them this weekend to inquire and was told to repeat my contact information to the agent about 3 times after being placed on hold - she clearly had no clue what she was doing and not in a position to answer telephone calls. After explaining the matter and being put on hold so she could "find out what to tell me" she stated that they mailed me a letter but perhaps they had the wrong email address and that's why I didn't receive it where they told me they will not be delivering the item, when I inquired about the beds she told me she couldn't help and I would need to call back another day so someone could advise me what to do.The ignorance of this company in unacceptable and the lack of communication and service is appalling. These beds should be replaced and I should be offered another type of antlers free of charge due to the error on their end.Desired Settlement: Replacement of the beds for items that are actually fit for purposeAntlers provided free of charge for their inconvenience

Business

Response:

To whom it may concern:

Review: I ordered a dog crate, it was shipped but when I tracked the package several days after shipping it was returned to sender due to damage during transit. I then called dog.com and was told they issue a refund of the amount. When asked why they didn't just reship the crate I was told that I would have to reorder it if I still wanted it. when I checked my account, the money had not been returned. I again called dog.com and told them there was not a credit on my account. I was told that it takes several days for the credit to show up. so I then called the credit company I was told that there was no credit pending to my account. later that day I also go an email from dog.com stating that my order was returned to sender due to an incorrect delivery address, and that a credit was made to my account for my order minus the amount of shipping. I spoke with my credit company explaining the problem, they then opened a dispute with dog.com. several days later I contacted dog.com again to check on my refund I was then told that they weren't sure why the email was sent about the address that it was a system error. I was told that my refund wound take 5-7days for the credit to appear on my account. then I was told by the same person that since I filed a dispute with the credit company I would have to speak to someone else who of course was gone for the day. the next day which was a Friday I got a phone call stating that my credit had been approved and I could contact my credit company for the credit. so on Monday (today) I contacted my credit company who states no credit is pending for my account from dog.com. I again called dog.com and was told that I would have to wait on the person who handles the disputes to call me back. I have a hard time believing that the credit has been attempted, I have been told something different every time I call dog.com. and the email wasn't the truth, just a way out of not giving me all my money back. I didn't request a refund, I wanted the crate to be reshipped, but I was told that wasn't an option I needed to reorder the crate. problem is I cant get my money back to even reorder it, rest assured I will not be reordering from these people.Desired Settlement: refund for the full amount and the shipping.

Business

Response:

To Whom it may concern:

Review: I paid for expidited 3 day shipping on 8/6 to receive my product in 3 days, yet my product is not scheduled to be delivered until 8/12 - a whole 6 days after purchase. Dog.com is stating that 3 day shipping only inlucdes business days so therefore 3 days does not necessarily mean 3 days, it means 3 days minus saturday and sunday. This extremely misleading and had I known that 3 days really meant 6 days I would not have paid 3 times the product price for expidited shipping.Desired Settlement: I would like a refund of my expidited shipping costs.

Business

Response:

To whom it may concern:

Review: On 4/8/14 I placed an order with petfood.com for a bag of dog food. It was my fifth purchase with the company and I had been very satisfied. We recently switched dog foods due to an allergy and I mistakenly reordered the old food. I contacted the company via email within minutes of placing the order and asked to cancel the order and stated that I would reorder the correct dog food. A day later, I was told that the order could not be cancelled because the order had processed for shipment. I was also told that if I would have called the order could have been cancelled and the email meant the order could no longer be cancelled.

I made a mistake and immediately contacted the company. The order should have been cancelled. I have a toddler and newborn and am recovering from a c-section. I emailed because it is difficult for me to ensure I can have a phone conversation and wait on hold.Desired Settlement: I have been told I can refuse the package or return it at my expense for a refund. The cost of shipping a 30 lb bag of food is cost prohibitive. I would like a full refund. *

Business

Response:

To whom it may concern:

Review: I placed an order with Garden.com (Tabcom) on 5/8/2013 for (2) Ornamec Grass Herbicide Quart

Item No: [redacted] for the advertised sale price of $15.38 each plus $10.95 for shipping. A short time later I received an email telling me my items were on backorder. After about a week, I called to ask when my items were expected to be in stock and was told I would be contacted within 48 hours with an answer (never received a call back). On 5/23/2013 I called back to Garden.com to inquire about my order and was told that they would no longer be stocking my item and my order was being cancelled (I did not ask for the order to be cancelled). On 6/3/2013 I noticed they now show the item in stock on their website. I then placed another call to Garden.com to ask why my order was cancelled and why I was told they would no longer be carrying my item and just over a week later, the item was in stock. I was told that since my order was cancelled they wouldn't be able to re-open it but they would be able to place another order for the same item since they were now in stock. The issue is, now the items are listed for $81.52 each on their website and they won't honor my original order price of $15.38 each. I paid for the items through [redacted] and as of 7:00am 6/4/2013, I have not received a refund, the transaction is in a "pending" status according to the [redacted] website.Desired Settlement: I would like my original order ( order # [redacted] ) to be filled at the price I paid for it. Qty. (2) of Ornamec Grass Herbicide Quart

Item No: [redacted] for the priced advertised on 5/8/2013 ($15.38 each) plus applicable shipping charges of $10.95. Total purchase price with shipping $41.71

Business

Response:

To whom it may concern:

Review: In reference to a previous claim, #[redacted], which has since been closed, this dispute has not been settled. In the previous claim it was stated the item would ship at the end of January. It is now February 12 and I have yet to recieve the item I purchased from this company. I spoke to a manager once, after the last claim was filed. Since then I have received 2 emails stating my order was back ordered or shipping shortly, the last email stated a shipping date of 2/10/2014. I checked my account on their website, it stated the order was still in process. I don't understand the run around with this company, and all the false information they are giving me. All I want is the item I ordered, until then I will continue to file complaints with the Revdex.com. Not to mention, the item I have been waiting for is still listed on their website as "in stock---usually ships within 24 hrs"!Desired Settlement: This company needs to deliver my order.

Business

Response:

To whom it may concern:

Review: Order [redacted] placed & paid for on April 11th 2013 was immediately placed on backorder. On April 16th 2013, it was backordered again. I requested a refund via the "contact us" button. April 26th, the product was backordered again. I sent a second request for my refund.Desired Settlement: Full Refund

Consumer

Response:

As stated clearly in the complaint, the total is once again $90.87

Business

Response:

To whom it may concern:

Review: In December 2012 I ordered a Navajo bareback pad with stirrups for my 11 year daughter for Christmas. We are unable to ride during the winter and spring months due to snow, ice, and mud. The horse was finally able to be ridden in June. When we tried to use the saddle pad we had difficulty figuring out how to use it. Horse.com was contacted to request directions. Was told someone would call me back but never did. I then emailed a complaint and was advised that a simple cinch was necessary. We had already attempted that but also didn't work. There is no way to hook a cinch to the correct side. The cinch should be attached on the left and then have the attaching strap on the right. The long strap is on the left side. The strap is nylon and trying to use without a cinch is impossible to tighten. I have contacted the customer service department and spoke with a very nice woman named [redacted]. She advised me to send pictures of the saddle pad of which I did. She stated that someone would contact me. She did contact me a few days later, left a message saying that the item was not defective therefore it could not be returned. I do believe the item is defective. I have had several horse experts check it out and they can't figure out how it should work either and also be safe for the rider. I can't seem to get beyond the customer service. They can't assist me at this point and I want to speak or contact someone higher up the corporate ladder. I work too hard for my pay and don't want it wasted on items that are defective.Desired Settlement: I want to return the item and be refunded the price I paid for the item, plus shipping and tax.

Business

Response:

To whom it may concern:

Review: You sent my two orders, #[redacted] and #[redacted], each delivered separately, and each included a P&H charge of 7.99 for a total of 15.98. In my emails I was unsuccessful in communicating my dissatisfaction with your charge of 15.98 when my Auto Ship orders have these items grouped to be shipped together. The P&H charge of 15.98 for Bully Sticks was unfair. Your last email suggested that the process of achieving my goal of combining all three items for a minimal P&H fee was “complicated” and that I should call. I guess it is complicated, because when you do it, you fail to include all the items ordered (see number 2).

I received Order # [redacted]. The order was for dry food, canned food, and Bully Sticks. The invoice lists all three items and a P&H charge of 4.99. That makes sense and it’s what I wanted, except the Bully Sticks were not included. That’s 14.49 I paid for a product I didn’t receive. I found no indication of backorder or separate shipping noted on the invoice.

Summary: The P&H charge of 15.98 and the charge of 14.49 for the missing item total 30.47. If you want to keep me as a customer, it is clear what should be done. If you do not see what I see, then I have lost 30.47 and you will have lost a customer.

05/25/2013: Because you chose to refund only 7.99 of the 30.47, please cancel all future auto ship items and remove my name from your mailing lists.

I hope I may hear from you no later than 05/28/2013.Desired Settlement: 22.48 still due.

Business

Response:

To whom it may concern:

In regards to [redacted]'s complaint #[redacted], we have reviewed the customer's orders and we have found this is not a valid claim. We did receive the customer's letter on May 21, 2013 stating his issues/concerns he had and we credited the customer back $7.99 for shipping on one of the auto orders on May 22, 2013. The credit for the missing bully sticks was not issued because the customer never returned our call from 5/21/13 in regards to the missing items. We show the bully sticks shipped so if the customer did not receive them, we need to file a damage claim with our shipping company and need additional information from customer. Until we hear from the customer, no additional credit is due to him. I have cancelled his auto ship and set him up to no longer receive promotions as per his request. Please let me know if you have any questions.

Regards,

Review: I had previously placed some items in my "shopping cart" that is was looking at online from State Line,s web site. I did not purchase those items at that time but left them in my cart. A short time later I an email regarding items I still had in my shopping cart, the email had the following information.

Your cart Qualifies for a 15% you entire order.

It goes on to say "your entire order"

"We apologize for any difficulty you may have had ordering from us. We want to extend you an exclusive special discount of 15% off your entire order plus free shipping on orders over $99* if you would like to give us one more chance." (Direct quote from the email)

There was even a picture of the most expensive item in my cart.

There was nothing stating anything other than this fact or that I have to read the fine print as you suggest.

The only item in the cart that did not receive the 15% was the most expensive and the one pictured in the email.

When I went to purchase the items I did not receive the discounts as stated. Assuming it was a simple mistake I contacted customer service. I received a response from Richelle that is was my responsibility to read the fine print and I would see that I was not eligible for the discount. The was not any disclaimer or fine print in the email sent to me regarding this “special” promotion.Desired Settlement: I am not aware of the legal practices in PA, in Arizona this would fall under the "Bait and Switch" unlawful practice. This was done to intentionally mislead, as stated in the email the entire order was to receive the discount. This practice needs to stop.

Business

Response:

To whom it may concern,

Review: Purchased 2 items on 2 different orders.

Asked to return item VIA email. Got no response.

Emailed again and was contacted by return email.

By that time we had discovered all of our order history was missing from our account info on the web site.

Horse.com in an email stated they had "combined" our 2 accounts????? Then instructed to return items using RA#'s -but none were given and no return address was given or is provided on the web site.

Then company attempts to hide behind multiple web sites and business names masking it's real identity. Using management profiles and names we were able to link Horse.com to TABcom LLC.

We are no some 60 days or more trying to return 2 items. We sense that this is a deliberate delay tactic so as to "out wait" the customer into exceeding a 30 day return window.Desired Settlement: Provide RA number - one for each item

Provide a return address

Refund cost of $150.00.

Provide accurate posting of our entire order history under our account info. We have a order history going back at least 12 months.

Business

Response:

To whom it may concern:

This is in regards to complaint [redacted] for [redacted]. I want to apologize for any inconveniences we may have cause **. [redacted]. Our representative Brittany had worked with **. [redacted] in resolving his complications with returning the items. We have sent a return label for all items **. [redacted] wanted to return. The tracking was [redacted] for the label. This is showing returned back to our warehouse and at request from customer, refund checks were to be issued instead of credit back to the original method of payment. The refund check numbers are [redacted] for $60.11 and [redacted] for $66.79. The customer should receive these shortly. I again apologize for the delay in getting this resolved for **. [redacted]. Please let me know if you have any questions.

Regards,

###-###-####

Consumer

Response:

We are awaiting the refund checks.

Our resolution also included a request for account history information to be corrected on the business' web site under our account information.

We also asked as to how this matter was not handled properly to start with, but our request was deflected and no explanation given.

It is situations such as this in which companies believe they can hide behind multiple entities, email, and web sites to escape accountability. Few people have the resources, training, ability, and time to go after such infractions to the extent we did. This is what these companies are banking on - no one will hold their "feet to the fire". The company has done no more than what it's own policy required them to do. Where is the compensation for cost and time to retain what was promised the customer to begin with?

If customer relations continue in America as we are currently seeing, more and more citizens will "take matters into their own hands". Fewer and fewer will "work through reasonable and legal channels" to accomplish resolution.

Regards,

Business

Response:

To whom it may concern:

Review: I ordered an item on 12-12-13 that was a Christmas gift. It is now Christmas day and the item has still not been delivered. There was ample time for the item to arrive had it been shipped on time. I was also charged $20+ for sales tax because they "claimed" to have a warehouse in my state. The item was shipped from New York and I live in Missouri. They had no right to charge sales tax. It was nothing more than another $20 they pocketed.Desired Settlement: I would like an apology sent to my daughter explaining why her gift was not available for her to open on Christmas morning. I also want to be refunded for the sales tax that was charged.

Business

Response:

To whom it may concern: