TABcom

We are awaiting the refund checks
Our resolution also included a request for account history information to be corrected on the business' web site under our account information
We also asked as to how this matter was not handled properly to start with, but our request was deflected and no explanation given
It is situations such as this in which companies believe they can hide behind multiple entities, email, and web sites to escape accountabilityFew people have the resources, training, ability, and time to go after such infractions to the extent we didThis is what these companies are banking on - no one will hold their "feet to the fire"The company has done no more than what it's own policy required them to doWhere is the compensation for cost and time to retain what was promised the customer to begin with?
If customer relations continue in America as we are currently seeing, more and more citizens will "take matters into their own hands"Fewer and fewer will "work through reasonable and legal channels" to accomplish resolution
Regards,
*** ***

Order a Parmak Super Energizer on 6/13/The energizer stopped working on 9/12/ Called and was told there was nothing they could do about replacing the energizer They told me to send it back to the manufacturer But that will leave me without a energizer on a fence for who knows how longThey should stand by the products they sell, if they don't, don't sell them Be advisedif you do business with them its a one way transaction

To whom it may concern:
"">
This is in regards to *** ***’s complaint #***I apologize for any inconveniences we may have caused *** with the delay on her orderI spoke to the vendor who are shipping these boots to the customerThey are scheduled to ship early week of February They are going to upgrade the shipping to overnight shippingOnce I have tracking, I will notify customerI called *** and informed of shipping time frameAgain, I apologize for any inconveniences we may have causedPlease let me know if you have any questions
Regards,
*** *
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To
whom it may concern:
"Verdana",sans-serif">
This
is in regards to complain *** for *** ***I have reviewed the
complaintUnfortunately, the item purchased does not include the lightThis
is also listed on our website under the products summary for the itemPlease
see attachmentI called customer and left a message, however I never received
a call backPlease let me know if you have any further questions
Regards,
Carrie M***
Dog.com

To whom it may concern:
tab-stops: 72.75pt;">
This is in regards to complaint #*** from *** ***I want to apologize for any inconvenience we caused *** ***After reviewing the account, I see we credited the customer’s original
method of payment for her entire
shipping amount of $on 3/3/I also left a message for *** *** to
contact me back directly in regards to this matterI am currently working with
web developers to correct the issue on our websiteI again apologize for any inconvenience
we may have caused *** ***Please let me know if you have any questions
Regards,
Carrie M***
Statelinetack.com
###-###-####

This
is in regards to complaint *** for *** *** ***I apologize *** ***
is experiencing issues trying to use her petsupplies.com
gift cardI have left
*** *** voicemails regarding the matter and have not heard back from her
I would need the pin number on the card to verify if the gift card was
originally activated at time of purchaseIf *** *** can provide that number
to me, I can attempt to further assist her with this matterShe can contact me
at the number belowPlease let me know if you have any further questions
Regards,
Carrie
M
Petsupplies.com
###-###-#### x***

To
whom it may concern:
"Verdana",sans-serif">
This
is in regards to complaint# *** for *** ***I apologize for any
inconvenience that was caused to Ms*** with her order, ***, with
Horse.comAfter reviewing the order, I did not see any notes the customer contacted
us for explanation of chargesWhen the Ms***’s order was placed on
12/17/14, her *** account was authorized for $The order shipped in
different levels, so her charges were $on 12/18/and $on 12/26/The $was never full
charged to the customer’s account and the authorization should have reversed
itselfAt this time, there is no refund due to Ms***Please let me
know if you have any questions
Regards,
Carrie
M
Horse.com
###-###-####

To whom it may concern:
">
This is in regards to *** ***’s complaint ***I apologize *** *** had a bad experience with petsupplies.comI have reviewed the accountThis items *** *** ordered were being shipped directly from a vendorThey did take a few days to notify us that the items ordered were out of stockAfter finding out they were out of stock with no in-stock date, we requested the order to be cancelledOnce we received cancellation confirmation, we would have notified *** ***The vendor took a little longer than usual to notify us that the orders were cancelled due to a closing of the companyI apologize about the inconveniences we caused *** ***We are working on a more efficient process to make out of stock/cancellations from vendors so our customers are aware as soon as possiblePlease let me know if you have any further questions
Regards,
Carrie M
Petsupplies.com
***

To whom it may concern:
"MARGIN: 0in 0in 0pt">
This is in regards to [redacted] complaint [redacted]I apologize for the problem **[redacted] had with her orderI have sent her a prepaid [redacted] label via email as a courtesyThe tracking is [redacted]Once the item is returned, the customer will receive credit back to her original method of paymentOnce an order is placed, we cannot guarantee cancellation at any timeWe do strongly suggest to our customers to call instead of email our customer service in the case they would like to cancel, so the issue is addressed as quickly as possiblePlease let me know if you have any further questionsI apologize for any inconvenience we caused [redacted]
Regards,
[redacted]
###-###-####

To whom it may concern:
">
This is in regards to [redacted]'s complaint I apologize [redacted] did not receiver her package when she expected toDuring our check out process, the ship method [redacted] chose was listed as Day Select (Business Days) This information is also under Order Support, Shipping & Delivery at the bottom of our websiteI left a message for [redacted] to discuss her concerns, however I did not receive a call backThe customer received the package within the correct time frame; therefore no credit is due to the customerAs a courtesy, I will send [redacted] a $gift certificate she can use on a future orderThis will be emailed to the email address, [redacted]Please let me know if you have any further questions
Regards,
Carrie M
Dog.com
###-###-####

To whom it may concern:
">
This is in regards to [redacted]'s complaint # [redacted]I apologize for the inconvenience we caused this customerAfter reviewing the account, I see the customer was credited back for his entire order in the amount of $on 9/8/Please let me know if you have any further questions
Regards,
Carrie M
Horse.com
[redacted]

Terrible company, I ordered some prescription medication for my dog I received an email stating that they would ship the order separated. I contacted them because the first prescription had not arrived, the lady from costumer service said that she was going to contact me back when she find out the status of the order. Them 2 minutes later she left me a message saying that my prescription was declined by my Vet. I was furious because my do really needed this prescription,they never notified me. I contacted my Vet and they said that my dog was listed under a different name, because I had change my dogs name after the adoption.I understood about the miscommunication, but the they treat me like I was a problem in a condescending matter. I will never do business with them again! I requested a refund now I have to wait another 7 days to get credit back in my account.

To
whom it my concern:
"Verdana",sans-serif; font-size: 10pt;">
This
is in regards to complaint # [redacted] for [redacted]. I apologize for any
inconveniences [redacted] has experienced. I have reviewed the order [redacted]
and seen a refund check was scheduled to be sent this week in the amount of
$268.09. I have cancelled the check, and processed the refund back to the
original method of payment. Due to the high dollar amount, the credit will post
as 3 transactions: $100.00, $100.00, and $68.09, totaling $268.09. Ms. Meyer
will see this back to her original method of payment within 2-3 business days.
I left a message for the customer to call me back to discuss this. I again apologize for any inconvenience [redacted] was caused. Please let me know if you have any further questions.
Regards,
Carrie
M
Statelinetack.com
[redacted]

To whom it may concern:
 
class="MsoNormal">This is in regards to complaint [redacted] for [redacted]. I want to apologize for any inconveniences we may have cause **. [redacted]. Our representative Brittany had worked with **. [redacted] in resolving his complications with returning the items. We have sent a return label for all items **. [redacted] wanted to return.  The tracking was [redacted] for the label. This is showing returned back to our warehouse and at request from customer, refund checks were to be issued instead of credit back to the original method of payment. The refund check numbers are [redacted] for $60.11 and [redacted] for $66.79. The customer should receive these shortly. I again apologize for the delay in getting this resolved for **. [redacted]. Please let me know if you have any questions.
 
Regards,
[redacted]
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am not entirely rejecting this response, however, I am writing back so this in in a public forum..  We tried again to put the boots on and the strap did indeed tear.  I do not trust this company to be honest in their "inspection" of the boots.  I have documented the defect by date stamped pictures, as well as disputed this charge with my credit card company.  I find it absolutely absurd that this type of behavior would be present for a 29.00 pair of boots.  I will not accept anything less than a FULL and COMPLETE refund for this defective boot.
Regards,
[redacted]

To
whom it may concern:
"Verdana",sans-serif; font-size: 10pt;"> 
This
is in regards to [redacted]’s complaint #[redacted]. I want to apologize for any
inconveniences Ms. [redacted] was caused. After reviewing her order and speaking to a
supervisor that has been working on her order, Dana, we are going to honor the
price; however, the item is currently out of stock until October. The
supervisor, Dana, has left 2 messages for her in regards to this issue this
week. At this point, the order [redacted] has been cancelled. We would like to
extend the pricing to Ms. [redacted] when the item is available. If the customer would
like to reorder the item in October, she can call me directly to place the
order and I will honor the pricing of $389.99 for item plus $42.79 for
shipping, a total of $432.78. I again apologize for any inconveniences we may
have caused Ms. [redacted]. Please let me know if I can be of any further assistance.
 
Regards,
Carrie
M
Statelinetack.com
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]Please read below the email I received from [redacted] May 31.
<<Dear [redacted],
Thank you for contacting [redacted] Customer Support.
We are now working on your claim.
Based on our records, your seller had provided us tracking information with [redacted] and tracking number is [redacted] and that is the only information that we have on our system.
Your seller has not contacted us yet about issuing your refund and no refunds have been applied on your payment as of today.  "May 31"
We are in the process of getting in touch with your seller to get proof of their refund.
Thank you for your patience.
Sincerely,
[redacted] Consumer Support[redacted], an [redacted] Company
>>
Regards,
[redacted]

**. [redacted]'s reply is most interesting.
This link provided actually does not work. However, there is now a link on the bottom of the web site that reads  About Horse.com. That link goes to a web page that has not previously existed. However, if you visit that web page as we did, perhaps **. [redacted] can indicate where on this web page, or any web page, the corporate headquarters are reported to be (physical address) and phone numbers; emails, etc. whereby one can reach pertinent personnel when the customer service people are failing in their jobs.
This appears to be the preverbal fixing the barn door after the horse comes home.
[redacted]
Regards,
[redacted]

My daughter and I have been riding with HaddenLoch for the past seven years and we have a great respect for the owners, trainers and management team. We started riding lesson horses and spent many weekends learning the rules and safety requirements at HaddenLoch. Safety around these wonder animals is a priority and HaddenLoch has done a fantastic job teaching us how to work around the horses without putting others or us into danger. The lesson horses have a great life and the team at HaddenLoch takes special care to match riders with horses. We now own and board with HaddenLoch and trust the owners in caring for our horses. Also, my daughter has received excellent training and continues to progress as a rider. We look forward to many more years with HaddenLoch and highly recommend them for anyone looking to learn, grow and develop your horsemanship skills.