TABcom

Review: After speaking with one of their reps who assured me 2 products I was looking at on their website where compatible with each other the products that arrived where not. After over an hour talking to their reps and the manufacturing company of the products, no compromise or solution was given except for me to spend 3 times as much to get the base unit. Customer service was very poor, I have had multiple proble** with them not sending the right item in the past.Desired Settlement: I feel since their rep told me the products I purchased where compatible, they should be responsible for replacing thee incorrect item with the one I really need that they no longer carry the**elves.

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Review: I placed an order on August 7th for a horse blanket. Company said it was delivered here August 12th--It was never delivered- Upon looking into UPS- they said they met some guy a few miles from my house at a pizza shop and he signed there for my package...Nobody I know ever did that. They said they would offer a reship or refund.. I asked for the refund--the said nevermind--we will reship- I said ok... They reshipped- but to an OLD address which I havent lived or had associated with me in over 4 years....so once again I never got it.. when I called-- they said they would need to wait for the person whoever they sent it to to send it back--( why shoud that be my issue) it has been a few more weeks---going on two months here--- they told me again--they would refund me--- there is still no refund---no apology---no remedy....very very poor customer service and disappointing----I have called 4 times asking to speak with a manager--they have NEVER been available yetDesired Settlement: I would like a full refund and then some---because of TWO months of hassles

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Review: I purchase [redacted] ferret food from Ferret.com and received a recall bag of food, when I contacted the company they had tried to get me to contact the manufacturer directly to receive a new bag which I promptly refused since the recall had been sent nationally since 4/2/13 I felt they should have complied and removed all contaminated bags from their inventory, they finally agreed and were willing to send me a new bag. When I received the new it too was a recalled bag of food. I am gravely concerned that this company is not following government health standards and is putting families and pets at unnecessary health risks due to their thoughtless negligence. I have since emailed the company requesting a refund and have not received a response.Desired Settlement: They should be fined and they need to revamp their entire recall practice and send a letter of appolgy to all concerning customers

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Review: Dog.com website advertised in bold print a 25% savings discount and free shipping (less a $2.99 fee) if spending over $69.00. After doing some comparative shopping we spent over an hour putting together a large order over $300. Only when we went to check out did we learn of a $0.30/lb additional fee for shipping. Placing a call to the order dept. at 4pm today , Saturday 11/30/13, I asked to speak with a manager and was directed to "[redacted]" whom indicated she was the acting manager on duty with her normal position being a team lead/supervisor. When discussing my frustration and anger over the failure of Dog.com to disclosed hidden fees until checkout "[redacted]" indicated that she had no authority to do anything about it with "...all managers off until Monday." Further going on to state, "...I'm not sure they would do anything either." Bottomline, this acting supervisor was left in charge on the biggest shopping weekend of the holiday season claimed to not have the authority to waive $7 on a $300+ order. When I pointed out we are both a returning customer and preparred to go to the competition her response was to say she understood and didn't want to further waste my time.

I highly doubt in this economy any person in authority of a retail operation would lose a client to their competition over correcting a dissatisfied customer's experience with their website for something so minor---but apparently Dog.com will.Desired Settlement: Website did not allow removal of a coupon code and later did not fully disclose clearly the add-on shipping fees. Lastly, employees should be empowered/congnisant of the economics of good customer service.

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Review: I placed on order with your company in August, When I had received nothing by Sept1, I phoned customer serviceI was told that the products were damaged in shipping and returned to the warehouse on August 29th by UPSUnfortunately, no one apprised me of this problemWhen I called on Sept1, your customer service rep realized what had happened and said she would ship out the items again via priority shippingNot soWhen I called again on Sept 5th to inquire about my order, I was told that the order hadn't gone outThe company did offer to issue a credit.Desired Settlement: I'd like to be contacted by the company to explain exactly what the disconnect was regarding the order and get a straight answer
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Review: I placed an order on June 8th and checked standard delivery (6-8 business days). The order did not arrive, and I followed up with the company by getting the tracking number. I then found that the package had been mistakenly delivered to an address in Texas (the mistake was theirs -- I live in Georgia). When I called customer service, no explanation for this was given, nor any offer to expedite delivery. As I needed the products I had ordered within the original timeframe for delivery, which the company had exceeded through their erroneous delivery of my products, I asked that they send the products to me in an expedited fashion. They promised to do this and to send the new tracking number. No tracking number arrived via email; when I followed up on four occasions with customer service over the next two days, the same promise was made, but nothing came of it: for some reason the company would not send the product out in a timely fashion, thereby reneging on their original delivery contract and promise. Because I needed the products by 6/20, and they would not expedite delivery for it to arrive on time, I was forced to cancel the order. This resulted in great inconvenience at my end.Desired Settlement: Although the company accepted the cancellation of my order, for the inconvenience and time wasted, I would like:

1. an apology

2. a change in policy: when delivery mistakes that are the fault of the company arise, the company must make every effort to expedite delivery, i.e. to get the right products to the right address within the original timeframe agreed upon

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Review: I placed an order for a shipping kennel for my daughters dog on April 17th. I wanted to pay for it, but it was supposed to be shipped to her. When I authorized PayPal to pay for it, their system reverted the shipping address back to my home address. I didn't discover this until the first part of the order arrived. I contacted them immediately but they said everything in the order had already been shipped and couldn't be stopped. They told me they would look into my web session and see if there was a change in shipping address and get back to me. Two days later I called them back when the crate arrived to also let them know the box they shipped it in was completely caved in on one side. They told me if there was damage then they would file a complaint with UPS. My daughter needs the kennel, so while I was waiting to hear back from them, I took the box to UPS, not only to discuss the damage done with them but to also see about shipping it to Oklahoma myself. The UPS representative first told me that if a complaint had been filed by Dogs.com, they would have denied it because the package was improperly packaged. In order for them to even consider shipping it anywhere else, I had to pay for them to repackage it properly ($4.77). Then after measuring & weighting, I was told the cheapest I could sent it would be $88. There was no way I could agree to pay $88 to ship merchandise that had originally cost me $106. Today I received an email claiming they had gone back over my web session order and didn't find where I had changed the address. I'm not an it; I didn't order the kennel to be delivered to my house only to have to reship it. Yes, I should have noticed the order had reverted back to my address when I got the shipping notice, but by that point it was too late to stop the process and I only wish I had taken my own screen shot of my order but who would have thought that would have been necessary. So I was within my 30 day window of their satisfaction guaranteed return policy, but again, UPS was telling me it would be $88 to ship it back. I called the company to start the refund process, but they said I had to pay to ship it back to them. I told them how much I was told that would be, and they suggested I try USPS, which their own return policy doesn't even recommend because theres no guarantee of delivery. I don't think there is any method available to me to get this item either back to them or to my daughter thats not going to cost me almost as much money as I spent on it and they have been, at this time, unwilling to offer any additional assistance.Desired Settlement: For them to help me. Either let me pay THEIR shipping rate to get it to the address I originally intended it to go and they keep the sale, or let me pay THEIR shipping rate to get it back to them and get a refund. The shipping I originally paid with the order was $23.14. I will happily pay that again, just to get this to a satisfactory conclusion. I don't think that's unreasonable.

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Order a Parmak Super Energizer 5 on 6/13/15. The energizer stopped working on 9/12/15. Called and was told there was nothing they could do about replacing the energizer. They told me to send it back to the manufacturer. But that will leave me without a energizer on a fence for who knows how long... They should stand by the products they sell, if they don't, don't sell them. Be advised... if you do business with them its a one way transaction.

Review: Ordered a saddle from the company and recieved it May 16th 2013. The very next day, May 17th 2013 I called for an RMA or return number as it did not fit my horse. One week later, May 24th 2013, I am still witing for an RMA. They have said it's because they are waiting for their supplier to issue an RMA. I don't believe I should have to wait for my refund/return because their supplier is slow. They offer a 30 day money back and it does not say anywhere that I have to wait for a supplier to be able to return my product for a refund.Desired Settlement: I would like an RMA number to be issued ASAP and when I return the item I expect to see a credit in a timely manner.

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Review: A purchase of a saddle and accessories was made on 9/25/13. I released I made a mistake in the order and called to cancel this order within 10 minutes. I was told I would receive a cancellation number within 24 hours. When I did not receive this I called the next day and was told the order had shipped. I would have to return the shipment when I received it. Upon receipt of the order, customer service said I would have to divide the shipment in two and would need return shipment numbers which they would provide. I made several calls to be issued these numbers. Upon receiving the second return item number I was told I would be charged a restocking fee of $65.00. I called customer service and complained about how I cancelled this order within 10 minutes and it was shipped anyway. Now I have paid $50.00 in return shipping costs and State Line wanted to charge an additional restocking charge of $65.00. I wanted verification of when they made the cancellation of this order because I did not believe the order was processed, packed and shipped within 10 minutes of placing it. They would not supply this to me but waved the $65 fee. They would not pay my return shipping costs. Tracking verification verifies this order was received on 10/10/2013. I have made three calls and I still have not received my credit. (16 days) I have been told the credit was approved and should be on my credit card within a day, but after three calls it has not shownDesired Settlement: I would like to receive my credit for the saddle as well as my shipping costs. This was State Lines error in not canceling my order in a timely manner. The whole process has been mishandled and slow. The order should not have been shipped. A full refund (return charges and payment) should have been made in a timely manner

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Review: Recently I ordered a pair of boots that I needed ASAP. I used the 'Pay with [redacted]' option and I used my wife's credit card to pay and shipped to her mother's house. I received a confirmation. I then tried to change the boot's size since I was finally able to try on a pair of boots and found the pair I ordered would be too big. The customer service representatives could not find the order, even after giving them the Order# I received in the confirmation email. I had them try a look-up by my name, my wife's name, and even the shipping address. They said they could not find it and that the order most likely didn't even go through. They then even tried to tell me that paying through [redacted] was not even an option. Basically trying to imply that I was an it. Turns out the order did go through and I received the pair of boots. I called them again and they still couldn't find the order. When they finally did find it (under my wife's name which I had already given to them before), they said in their system it wasn't even showing up as shipped. I asked for the correct size to be sent with the same 1 day shipping as that is what I still needed and had paid for. I requested this since it was their fault that they couldn't find my order to change the size. (I had given them the correct information). They denied my request and since I needed the boots ASAP, this basically meant I would have to return them. They then said I'd have to ship the item back using my own money. So after a lot of hassle, I will be out the amount I paid to ship to my house express and the amount to ship them back.Desired Settlement: To be refunded the amount I paid (including the amount to ship 1 day) = $155.98. I don't want the boots so if they want them back, for them to pay for the shipping.

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Review: I have never gone to this extent with a customer complaint. My experience with this company was awful.

I ordered two items on different dates. The items were ordered in early July. I received emails that the order would arrive soon as well as subsequent emails. After three weeks I called 1-800 Pet Supplies, and discovered that both items were on back order. At that time I requested that the items should be cancelled and that an email be sent to me confirming this request. I was annoyed that I was never notified that the items was out of stock with no date as to when it would be available -the company did not want to lose a sale so their order confirmation emails appear as though the item is on its way. Accurate and complete disclosure should be given to customers so they know what to expect and when to expect an item.

After about 3 weeks, I called the company and was told that the items were out of stock, I asked why I was never sent an email with this information and no answer was given except an apology. I requested that an email be sent to me confirming that the orders were canceled and that my credit cars was not charged. The customer service rep assured me that I would receive a confirmation email. Well I never did and it is now 2 weeks later and I get another email stating that the items will be here soon. So I call the company back to inquire as to why I am getting another email, and she said that a request was made to the 3rd party to cancel my order but they had not received confirmation that the 3rd party vendor had indeed canceled the order, so that is why the orders were still "pending" . She said the emails are automated and she has no control over them being sent. A customer does not really care about the specific behind the scenes back and forth between them and their partners. There should be control over what is sent to a customer, information should be accurate that is sent to a customer. And when you tell a customer you are going to do something, then do it or communicates to the customer why you could not do it. Customers are generally reasonable IF a company communicates to a customer, and IF the communication is sincere and timely.Desired Settlement: I would the company to be notified about this issue and to change their business practices so that another customer does not have to go through the hassle that I had.

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Review: I ordered a birthday gift through [redacted].com from Horse.com for a child's chaps and vest. I paid a premium to have the gift delivered in a single business day. I placed the order 29 Aug 2014. I ordered the appearl in brown and a small size. I am still waiting for the gift. I did receive a product I did not order and return the item to [redacted].com. [redacted].com refuses to deliver the correct product, and refuses to refund my money.Desired Settlement: Refund my money. I believe [redacted].com will continue to lie to me about the status of my refund. In fact I believe thuis is simply a scam to defraud customers.

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Review: My account has been merged (for the second time) with another party by the name of [redacted]. When I log onto my account with my password, her name and address come up. This happened in the past and the issue was resolved. This time...I have sent numerous e-mails to customer service since 6/2/14 requesting that my account be closed.. Customer care has responded saying that the issue would be resolved within 24-48 hours. I cannot trust a credit card order with these non secure account practices.Desired Settlement: Please close my account.

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