Tabletexpress

Aug 19th, Dear [redacted] , Thank you for contacting usOur company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide our customer a repair serviceAs the customer's purchase was on February 21st, 2015, the 90-days replacement warranty on her tablet has already expired,Since the customer has purchased the protection plan (extended warranty) from [redacted] , we would recommend her to file a claim from [redacted] instead of paying us for the repair serviceShe can contact them at ###-###-####, or go to http://www[redacted] to file a claim with themWhen she call them, inform them that she has contacted the manufacturer and known that the manufacturer replacement warranty has already expiredAnd [redacted] should be able to cover it for her.*Reminder: According to [redacted] 's policy statement, their coverage only cover from the date of purchaseYou can look for more policy details on their Amazon webpage or [redacted] ’s official website.If the customer wants to do a repair service with us, she can always contact usWe can offer the customer a free repair service(Customer will have to responsible for the shipping fee, which is $15).Sincerely, Customer Service Department

Dear Customer,Sorry to hear that you have a hard time contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a year software defective warrantyWe do not cover any personal or unreasonable physical damageFor any hardware problem after the 90-days replacement warranty, we can provide you a repair serviceAs your purchase was on Sep 20, 2016, the 90-days replacement warranty on your tablet has already expiredWe can provide you a repair service.Please let us know if you want to do the repair service with us.Sincerely,TabletExpress

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by tabletexpress.com in reference to complaint ID [redacted] , and I will accept the second option of a refundI purchaded through [redacted] , so my question is how will the refund come? Through the credit card I used through [redacted] ? Please have tabletexpress.com provide that information and the prepaid shipping labelI would also like to state that I attempted to resolve this matter myself with tabletexpress.com and they refused me to speak with a manager over times within the past monthThis company is unprofessional and clearly does not care about customer relationships or satisfactionBuyer beware! Regards, [redacted]

Sept22nd, 2015Dear [redacted] ,Thank you for contacting us.We have contacted this customer via email, but after Sept 18th 2015, we have never hear back from this customerAfter our investigation into this case, we have found out that, per our phone conversation with this customer, this customer has said lots of inappropriate language during the phone call conversation with our customer service representativeOur customer service representative had a hard time communicating with this customer.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1-year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide our customer a repair serviceAs the customer's purchase was on Dec 18th, 2014, the 90-days replacement warranty on his tablet has already expired.If the customer wants to do a repair service with us, he can always contact usWe can offer the customer a repair serviceThe cost of the repair service would be $(include both way shipping).Sincerely, Customer Service Department Tablet Express

Dear [redacted] , We can offer a free repair service for this customerWe will contact this customer via email regarding the free repair serviceThank you, TabletExpress

Dear Customer,Thank you for contacting us.Our customer service team has already arranged a replacement to youTracking number via UPS : [redacted] If any further questions or concerns please feel free to contact us again.Sincerely,TabletExpress

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

From: Karie L [redacted] arial, sans-serif;">Date: Tue, Feb 16, at 4:PMSubject: Respond for CID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Cc: sindy IN RESPONSE TO CASE ID.: [redacted] Dear [redacted] , Thank you for letting us know about this caseWe would like to resolve this issueI apologize for the confusionWe have a model called [redacted] which do not have HDMI port and this is what this customer has purchasedWe also have another older model ***, it comes with HDMI portIn this case, we definitely able to do a return and full refund for this customerIn order to do that, I need the [redacted] order number to lookup the order firstThen I will issue RMA form and return instructionsPlease have the customer provide the [redacted] order number and we would able to proceedThank you! Karie L [redacted] Office: (+001) ###-###-#### (US) Email: ***@tabletexpress.com Address: 7668B Standish Place Derwood, MD 20855, USA

Dear Customer,For more detailed information about our warranty, you can visit the following link: http://www.tabletexpress.com/customer-service/It has mentioned our days refund warranty, days replacement warranty, and repair serviceThank you,TabletExpress

[redacted] Order: [redacted] Dear [redacted] ,Thank you for contacting us and I apologize for all the inconvenienceHere is the instructions for doing replacement.We have attached your PDF file return shipping label & RMA FORM in the attachmentPlease print them outFill out the RMA formPack your tablet and all the accessories (not tablet cases or keyboard cases) in the original box and the RMA FORM in the shipping boxAffix return shipping label on your shipping package, bring it to your local [redacted] office.Our technician will test your returned item, and your return request (replacement) will be processed in 2-business days after we receive your returned package ***Please do notice that we do not cover any personal or physical damage to the tabletIf it is due to personal damage, there would be an additional charge.Please pack your tablet well before you ship it out.***Please remove your micro SD card from the tablet before you ship out the package.If you need the tablet to be sent to another address, please make sure you check the change of address box and give us your new address on the RMA form.You can also send us an email to inform us about your new address.Note: No return request would be processed without RMA form.Have a good day!Sincerely,Customer Service DepartmentTabletExpress

Dear Customer,Sorry for the situation, we have issued you a refund of USD $for the shippingPlease wait for 3-business days to received your refund.Sincerely,Customer Service DepartmentTabletExpress

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

IN RESPONSE TO CASE ID.: [redacted] Dear [redacted] ,Thank you for contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide our customer a repair serviceAs the customer’s purchase was on October 5th, 2015, the 90-days replacement warranty on his tablet has already expiredWe can make a exception to offer the customer a free repair service if there is no physical damage on the tablet(Customer will have to responsible for both way shipping fee $and we will provide a pre-paid shipping label)Looking forward to hear from the customer.Sincerely,Customer Service DepartmentTabletExpress

IN RESPONSE TO CASE ID.: [redacted] Dear [redacted] ,Thank you for forwarding the message to us.As the replacement policy is within days of purchase and five months has passed already when the customer first contact us The most we can do is make an exception and offer the customer two options:(1) We will provide FREE repair serviceCustomer only have to responsible for both way shipping fee $in total (which is for shipping cost, not for us) and we will provide a [redacted] pre-paid shipping label.(2) We accept a return on this tablet with 15% restocking feeIf the customer would like to do so, we will provide a [redacted] pre-paid shipping labelThen after we receive the tablet, refund will be issue to the original payment in business days.Please let the customer know about it.Looking forward to hear from the customer.Sincerely,Customer Service DepartmentTabletExpress

Aug 19th, 2015Dear [redacted] ,Thank you for contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide our customer a repair serviceAs the customer's purchase was on February 21st, 2015, the 90-days replacement warranty on her tablet has already expired,Since the customer has purchased the protection plan (extended warranty) from [redacted] , we would recommend her to file a claim from [redacted] instead of paying us for the repair serviceShe can contact them at ###-###-####, or go to http://www[redacted] to file a claim with themWhen she call them, inform them that she has contacted the manufacturer and known that the manufacturer replacement warranty has already expiredAnd [redacted] should be able to cover it for her.*Reminder: According to [redacted] 's policy statement, their coverage only cover from the date of purchaseYou can look for more policy details on their Amazon webpage or [redacted] ’s official website.If the customer wants to do a repair service with us, she can always contact usWe can offer the customer a free repair service(Customer will have to responsible for the shipping fee, which is $15).Sincerely, Customer Service Department

Dear Customer,Our company only offers a 30-days refund warranty, a 90-days manufacturer replacement warranty, and a year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide you a repair serviceYou can find more detailed information about
our warranty on http://www.tabletexpress.com/customer-service/As your purchase was on May 6, 2015, the 90-days replacement warranty on your tablet has already expired. We have discussed your situation with our managerShe is willing to make an exception for you.Instead of a $repair service fee, we can provide you the repair service for $(which include $shipping fee).Please let us know if you would accept this repair service.Sincerely,TabletExpress

August 4th, 2015Dear *** ***,Thank you for contacting usIn order to settle this issue, we will issue a 50% refund to this customer (*** * ***)Please See attachment of our refund.Sincerely, TabletExpress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Your website says NOTHING about PAYING for repair service after daysIt says one year hardware software and labor warrantyI no longer need your help because smart guard finally agreed to take care of itI will not be buying anymore of your products or dealing with your company again because I hear something else from everyone I talk to one says you will repair it for free another person says there is a costIf there is a cost then your website is advertising and I would recommend it be updated and correct and I also recommend you train your employees to say the same thing and not have one person say one thing and another say anotherGood luck tablet express you are going to need it to stay in business especially since there are manufacturers that have straight forward warranties and their employees all are aware of what their policy is.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have returned the tablet per their instructions and the tracking number via USPS is ***I will only consider this matter close once I have received the credit to my account for the cost of the tablet
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting the response to wait two months to have the tablet repaired because Tabletexpress states they have to send their entire tech department out of the country for training No other offer to resolve the complaint has been made Now Tabletexpress is requesting the order number again, which I submitted in an email However, the order number (***) was provided by *** in the original correspondence and has been present in subsequent emails there are no missing digits I feel this is a stalling technique
Regards,
*** ***