Tabletexpress

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***,Thank you for contacting us.We have reviewed your case and we apologize for any inconvenience. As we have explained about our policy earlier in the email, the manufacturer warranty does not cover "Physical damage with any reason". Please review this link for more
information about our policy: http://www.tabletexpress.com/customer-service/The best we can do is offer you repair service for the tablet screen and replace/refund on the tablet caseThe repair fee total is USD$(included both way shipping $15+parts $22+labor $8).Since both way shipping is included in the repair fee, we will send you an email with instructions and provide a pre-paid *** shipping label after you have confirmed you would like to do the repair service.Looking forward to your reply.Thank you!Sincerely,Customer Service DepartmentTabletExpress

Sept22nd, Dear *** ***,
Thank you for contacting usWe have contacted this customer via email, but after Sept 18th 2015, we have never hear back from this customerAfter our investigation into this case, we have found out that, per our phone conversation with
this customer, this customer has said lots of inappropriate language during the phone call conversation with our customer service representativeOur customer service representative had a hard time communicating with this customer.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1-year software defective warrantyFor any hardware problem after the 90-days replacement warranty, we can provide our customer a repair serviceAs the customer's purchase was on Dec 18th, 2014, the 90-days replacement warranty on his tablet has already expired.If the customer wants to do a repair service with us, he can always contact usWe can offer the customer a repair serviceThe cost of the repair service would be $(include both way shipping)Sincerely,
Customer Service Department Tablet Express

Dear ***,Thank you for contacting us and letting us know about your experience with our product. Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a year software defective warrantyWe do not cover any personal or unreasonable
physical damageFor any hardware problem after the 90-days replacement warranty, we can provide you a repair serviceAs your purchase was on Nov 30, 2015, the 90-days replacement warranty on your tablet has already expired. Since you have purchased the protection plan from smart guard, we would recommend you to file a claim with smart guard instead of paying us for the repair serviceWhen you contact them, tell them that you have contact the manufacturer and known that the manufacturer replacement warranty has already expiredThey should be able to cover it for you.If you want to do a repair service with us, you can always contact us.Sincerely,Customer Service DepartmentTabletExpress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I do not want another product from them it was difficult to get through to customer service the product will just stop working again in months and I'm left with another unhappy yr oldI would just like a refund maybe they can credit my Amazon accountI no longer have the gift card anymore but I want a refund of 49.99.
Regards,
*** ***

August 4th, Dear *** ***,
Thank you for contacting usIn order to settle this issue, we will issue a 50% refund to this customer (*** * ***)Please See attachment of our refundSincerely,
TabletExpress

Thank you for contacting us
id="docs-internal-guid-cf0f0741-d6bf-a6af-d5bd-084fb75df1a7">Sorry for the disappointmentWe are willing to arrange a refund for this customerWe will send him an email

Dear Customer,For your situation, if you are satisfied with the late shipping, we can issue you a refund.If you want to return for a refund, please let us knowWe will send you an email for the instruction for the return.Sincerely,Customer Service DepartmentTabletExpress

[from TabletExpress] Guidelines for Refund*** Order Number: *** GWDear ***,Thank you for contacting us and I apologize for any inconvenience.Please follow the instructions for sending your drones back to us for a full refund.After we
receive your package, refund will be issued to the original payment (if you paid by a credit card via ***, then refund will back to that credit card via ***) in business days.?Please follow the instructions below for refund.We have attached two PDF file (return shipping label & RMA FORM) in the attachmentPlease print them outFill out the RMA formPack your drones and all the accessories in the original box and place the RMA FORM in the shipping boxAffix return shipping label on your shipping package, bring it to your local ?*** office.Our technician will test your returned item, and your return request (refund) will be processed in business days after we receive your returned package ***Please do notice that we do not cover any personal or physical damageIf it is due to personal damage, there would be an additional chargePlease pack your item well before you ship it out.***Please make sure all the accessories and parts are packed .If you have further questions, please reply to this email.Note: No return request would be processed without RMA form.Have a good day!??Sincerely,Customer Service DepartmentTabletExpress

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have received the replacement device, I will consider the matter resolved, unfortunate a simple mistake took so long to correct
Regards,
*** ***

August 4th, Dear *** ***,
Thank you for contacting usSorry that our customer service representative has mishandles the after sale service for this customerPlease have the customer to provide us the *** Order ID or *** User IDAnd we will provide this
customer a free repair service.Sincerely,
TabletExpress

Revdex.com:
The *** order # is ***We have provided this to TabletExpress many times alreadyI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they do what they say they are going to doIf the return services are not provided as stated then I do not accept this response
Thank you for your assistance with this matter
Regards,
*** and *** ***

[from TabletExpress]
sans-serif">Guidelines for Refund
*** Order Number: *** GW
Dear ***,
Thank you for contacting us and I apologize for any inconveniencePlease follow the instructions for sending your drones back to us for a full refundAfter we receive your package, refund will be issued to the original payment (if you paid by a credit card via ***, then refund will back to that credit card via ***) in business days?
Please follow the instructions below for refundWe have attached two PDF file (return shipping label & RMA FORM) in the attachmentPlease print them outFill out the RMA formPack your drones and all the accessories in the original box and place the RMA FORM in the shipping boxAffix return shipping label on your shipping package, bring it to your local ?***
officeOur technician will test your returned item, and your return request (refund) will be processed in business days after we receive your returned package
***Please do notice that we do not cover any personal or physical damageIf it is due to personal damage, there would be an additional chargePlease pack your item well before you ship it out***Please make sure all the accessories and parts are packed If you have further questions, please reply to this emailNote: No return request would be processed without RMA formHave a good day!??
Sincerely,
Customer Service Department
TabletExpress

Had problem with tabletCustomer service was quick to replyServicing was not goodI rate it of

Thank you for contacting us.Sorry for the disappointmentWe are willing to arrange a refund for this customerWe will send him an email

Dear ***,We are happy to assist you.In order to lookup your purchase, please provide your purchase information.Please provide your *** order number for your first purchase and please provide your *** user ID for the second purchase.May I know what is the tablet model and when did you made
these purchase (1st and 2nd)?Looking forward to your reply.Thank you!Sincerely,TabletExpress

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*** ***
1:PM (minutes ago)
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Dear *** ***,
This email is regard to a complaint with ID ***We have checked on the *** order number that the customer *** *** providedWe found that this order actually have already been issued a full refund $on Nov 26, Please see the attachments to find all the documents and records from *** seller central
Thank you for your time

Dear [redacted],
We can offer a free repair service for this customer
"">We will contact this customer via email regarding the free repair serviceThank you,
TabletExpress

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by tabletexpress.com in reference to complaint ID [redacted], and I will accept the second option of a refund. I purchaded through [redacted], so my question is how will the refund come? Through the credit card I used through [redacted]? Please have tabletexpress.com provide that information and the prepaid shipping label. I would also like to state that I attempted to resolve this matter myself with tabletexpress.com and they refused me to speak with a manager over 9 times within the past month. This company is unprofessional and clearly does not care about customer relationships or satisfaction. Buyer beware! 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]