Tabletexpress

[redacted] Order: [redacted]Dear [redacted],Thank you for contacting us and I apologize for all the inconvenience. Here is the instructions for doing replacement.We have attached your PDF file return shipping label & RMA FORM in the attachment.1. Please print...

them out.2. Fill out the RMA form.3. Pack your tablet and all the accessories (not tablet cases or keyboard cases) in the original box and the RMA FORM in the shipping box.4. Affix return shipping label on your shipping package, bring it to your local [redacted] office.Our technician will test your returned item, and your return request (replacement) will be processed in 2-5 business days after we receive your returned package.  [redacted]Please do notice that we do not cover any personal or physical damage to the tablet. If it is due to personal damage, there would be an additional charge.Please pack your tablet well before you ship it out.[redacted]Please remove your micro SD card from the tablet before you ship out the package.If you need the tablet to be sent to another address, please make sure you check the change of address box and give us your new address on the RMA form.You can also send us an email to inform us about your new address.Note: No return request would be processed without RMA form.Have a good day!Sincerely,Customer Service DepartmentTabletExpress

Dear [redacted],We can offer a free repair service for this customer.We will contact this customer via email regarding the free repair service.Thank you,TabletExpress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Date: Wed, Sep 6, 2017 at 12:19 PMSubject: Claim ID#[redacted]To: "[redacted]" <[redacted]>Mr. [redacted], I am not trying to be a thorn in your side, but in reference to the above claim, TabletExpress provided me with a shipping label to return the tablet for repair which I used to return the item more than two weeks ago.  Last week I sent an email to customer service concerning its repair and as of this day, I have not received a response from them or I have not received the tablet back from the company.  If you have not closed my claim, can you please contact the company.  It has been enough time for the tablet to be repaired and sent back to me. Thank you in advance for your time and consideration.  I can be reached at [redacted] .
Regards,
[redacted]

Dear Customer,For more detailed information about our warranty, you can visit the following link: http://www.tabletexpress.com/customer-service/It has mentioned our 30 days refund warranty, 90 days replacement warranty, and repair service. Thank you,TabletExpress