Tabletexpress

Dear Customer,Sorry to hear about this.For your situation, we can do a replacement for you.Please let us know if you would accept this.Thank you,TabletExpress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: They have horrible customer service and they won't answer any emails or phone calls to even try a return.
Regards,
[redacted]

IN RESPONSE TO CASE ID.: [redacted]Dear [redacted],Thank you for forwarding the message to us.As the replacement policy is within 90 days of purchase and five months has passed already when the customer first contact us.  The most we can do is make an exception and offer the customer two options:(1) We will provide FREE repair service. Customer only have to responsible for both way shipping fee $15 in total (which is for shipping cost, not for us) and we will provide a [redacted] pre-paid shipping label.(2) We accept a return on this tablet with 15% restocking fee. If the customer would like to do so, we will provide a [redacted] pre-paid shipping label. Then after we receive the tablet, refund will be issue to the original payment in 3 business days.Please let the customer know about it.Looking forward to hear from the customer.Sincerely,Customer Service DepartmentTabletExpress

From: Karie L**
arial, sans-serif;"><[redacted]@tabletexpress.com>Date: Tue, Feb 16, 2016 at 4:10 PMSubject: Respond for CID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Cc: sindy <[redacted]@tabletexpress.com>
IN RESPONSE TO CASE ID.: [redacted]
Dear [redacted],
Thank you for letting us know about this case.
We would like to resolve this issue. I apologize for the confusion.
We have a model called [redacted] which do not have HDMI port and this is what this customer has purchased. We also have another older model [redacted], it comes with HDMI port. In this case, we definitely able to do a return and full refund for this customer.
In order to do that, I need the [redacted] order number to lookup the order first. Then I will issue RMA form and return instructions. Please have the customer provide the [redacted] order number and we would able to proceed.
Thank you!
Karie L**
Office: (+001) ###-###-#### (US)
Email: [redacted]@tabletexpress.com
Address: 7668B Standish Place
              Derwood, MD 20855, USA

Dear Customer,Sorry for problem that you have experienced on our product.For your situation, we can provide you a free repair service for you.But at this moment, we do not have the parts for this model ([redacted]), we can do the repair service for you when the parts is available (in around March).Would you accept this?Please let ue know.Sincerely,Customer Service DepartmentTabletExpress

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Customer,Your repair is still in the process.We will let you know once the repair is done.Thank you,TabletExoress

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The description of the warranty on the tablet on [redacted].com does NOT specify that it is a 1 year "software" warranty. It CLEARLY states that is a 1 year "full" warranty against defects. I believe that a tablet that will not charge is a defect. This defect happened within the 1 year warranty period. I am also attaching a screenshot that clearly states that the warranty is a 1 year full warranty against defects NOT a "software" warranty as stated. The description of the item still reflects this on [redacted].com now.
Regards,
[redacted]

August 4th, 2015Dear [redacted],Thank you for contacting us.Sorry that our customer service representative has mishandles the after sale service for this customer. Please have the customer to provide us the [redacted] Order ID or [redacted] User ID. And we will provide this customer a free repair...

service.Sincerely, TabletExpress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory...

to me.  I have returned the tablet per their instructions and the tracking number via USPS is [redacted].I will only consider this matter close once I have received the credit to my account for the cost of the tablet.
Regards,
[redacted]

Dear Customer,Sorry to hear that you have a hard time contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1 year software defective warranty. We do not cover any personal or unreasonable physical damage. For any hardware problem...

after the 90-days replacement warranty, we can provide you a repair service. As your purchase was on Sep 20, 2016, the 90-days replacement warranty on your tablet has already expired. We can provide you a repair service.Please let us know if you want to do the repair service with us.Sincerely,TabletExpress

Dear Customer,Thank you for contacting us.Our customer service team has already arranged a replacement to you. Tracking number via UPS :[redacted] If any further questions or concerns please feel free to contact us again.Sincerely,TabletExpress

Dear Customer,Can you please provide us your order number?We are not able to locate any order information by the number you provided. It seems like there's a number is missing.Sincerely,TabletExpress

Dear Customer,Sorry to hear about this and sorry for the delay.Your order was placed on Jan 25th, 2016. Our system received the order and received the payment on Jan 26th, 2016.Your items have been shipped out on the Jan 30th, 2016. The Tracking Number is [redacted] via USPS.?The...

Expected Delivery Day is February 2, 2017. You will receive your package very soon.Sincerely,TabletExpress

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that the business follows through with the refund.  The item was broken when it arrived to us, and we have packaged the item in its original packaging along with extra padding to ensure no further damage.  We mailed it back on Saturday April 23, 2016, using the forms that the business attached to their correspondence and following all directions for mailing.  We have yet to hear from them confirming receipt of it and I was unable to reach someone when I called today to inquire.  I sent an email to them today asking if they have received it.  I am concerned that the business will refuse to offer the refund when the item arrives to them in the condition in which we received it, stating that the breakage of the control knob is somehow our fault, so this complaint has yet to be fully resolved.  
Regards,
[redacted]

Sept. 22nd, 2015Dear [redacted],Thank you for contacting us.We have contacted this customer via email, but after Sept 18th 2015, we have never hear back from this customer. After our investigation into this case, we have found out that, per our phone conversation with this customer, this...

customer has said lots of inappropriate language during the phone call conversation with our customer service representative. Our customer service representative had a hard time communicating with this customer.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1-year software defective warranty. For any hardware problem after the 90-days replacement warranty, we can provide our customer a repair service. As the customer's purchase was on Dec 18th, 2014, the 90-days replacement warranty on his tablet has already expired.If the customer wants to do a repair service with us, he can always contact us. We can offer the customer a repair service. The cost of the repair service would be $30 (include both way shipping).Sincerely, Customer Service Department Tablet Express

Aug 19th, 2015
Dear [redacted],
Thank you for contacting us.
Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1 year software defective warranty. For any hardware problem after the 90-days replacement warranty, we can...

provide our customer a repair service. As the customer's purchase was on February 21st, 2015, the 90-days replacement warranty on her tablet has already expired,Since the customer has purchased the protection plan (extended warranty) from [redacted], we would recommend her to file a claim from [redacted] instead of paying us for the repair service. She can contact them at ###-###-####, or go to http://www.[redacted] to file a claim with them. When she call them, inform them that she has contacted the manufacturer and known that the manufacturer replacement warranty has already expired. And [redacted] should be able to cover it for her.*Reminder: According to [redacted]'s policy statement, their coverage only cover from the date of purchase. You can look for more policy details on their Amazon webpage or [redacted]’s official website.If the customer wants to do a repair service with us, she can always contact us. We can offer the customer a free repair service. (Customer will have to responsible for the shipping fee, which is $15).Sincerely, Customer Service Department

IN RESPONSE TO CASE ID.: [redacted]Dear [redacted],Thank you for contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1 year software defective warranty. For any hardware problem after the 90-days replacement warranty, we can...

provide our customer a repair service. As the customer’s purchase was on October 5th, 2015, the 90-days replacement warranty on his tablet has already expired. We can make a exception to offer the customer a free repair service if there is no physical damage on the tablet. (Customer will have to responsible for both way shipping fee $15 and we will provide a pre-paid shipping label)Looking forward to hear from the customer.Sincerely,Customer Service DepartmentTabletExpress

Aug 19th, 2015Dear [redacted],Thank you for contacting us.Our company only offers a 30-days refund warranty and a 90-days manufacturer replacement warranty, and a 1 year software defective warranty. For any hardware problem after the 90-days replacement warranty, we can provide our customer a...

repair service. As the customer's purchase was on February 21st, 2015, the 90-days replacement warranty on her tablet has already expired,Since the customer has purchased the protection plan (extended warranty) from [redacted], we would recommend her to file a claim from [redacted] instead of paying us for the repair service. She can contact them at ###-###-####, or go to http://www.[redacted] to file a claim with them. When she call them, inform them that she has contacted the manufacturer and known that the manufacturer replacement warranty has already expired. And [redacted] should be able to cover it for her.*Reminder: According to [redacted]'s policy statement, their coverage only cover from the date of purchase. You can look for more policy details on their Amazon webpage or [redacted]’s official website.If the customer wants to do a repair service with us, she can always contact us. We can offer the customer a free repair service. (Customer will have to responsible for the shipping fee, which is $15).Sincerely, Customer Service Department

[redacted] Order: [redacted]Dear [redacted],Thank you for contacting us and I apologize for all the inconvenience. Here is the instructions for doing replacement.We have attached your PDF file return shipping label & RMA FORM in the attachment.1. Please print...

them out.2. Fill out the RMA form.3. Pack your tablet and all the accessories (not tablet cases or keyboard cases) in the original box and the RMA FORM in the shipping box.4. Affix return shipping label on your shipping package, bring it to your local [redacted] office.Our technician will test your returned item, and your return request (replacement) will be processed in 2-5 business days after we receive your returned package.  [redacted]Please do notice that we do not cover any personal or physical damage to the tablet. If it is due to personal damage, there would be an additional charge.Please pack your tablet well before you ship it out.[redacted]Please remove your micro SD card from the tablet before you ship out the package.If you need the tablet to be sent to another address, please make sure you check the change of address box and give us your new address on the RMA form.You can also send us an email to inform us about your new address.Note: No return request would be processed without RMA form.Have a good day!Sincerely,Customer Service DepartmentTabletExpress