Mr [redacted] has been refunded, as of January 18th, Attached are the refund receiptsThe third charge was voided the same day that it was chargedThis voided transaction receipt has been provided as well ? Within our contract, which Mr [redacted] agreed to, states "This contract shall not be changed modified or cancelled." The purpose of this policy is to avoid expending resources towards creating advertising unnecessarilyThis policy is very clearly stated in our contract.? ? Regnal Media has made the decision to waive this policy in this case, due to the fact that Mr [redacted] requested the refund before any artwork was created We apologize for the experience you have had, and hope that this matter has been resolved to your satisfaction.? ? Regards, ? Andrew P [redacted] Customer Relationship Manager Regnal Media, LLC
After recent changes in management, I will be giving a 2nd review to our customer service departments casesIn regards to the Green Dot card, this is entirely inaccurateWe have no idea what the customer is referring toWe have never had any $"processing" fee for refund, and we've never requested a Green Dot Card to be usedWhen refunds are submitted, they are generally by a check in posted mailAfter careful review of this case, we will be submitting a refund to the customerPlease advise of the next step
***,We at Regnal Media LLC apologize for the situation with [redacted] 'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext [redacted] and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I will call you Friday 31st to see if you have been able to ascertain what became of the folders? Thank you for your response Sincerely, [redacted] ***
Good Afternoon, ? I was hoping to have sent this though the log in, but there was no way to send a message that was not in response to anything and as the complaint states it has been resolved there is no ‘next step’I would like to reopen this complaintWhile the company promised a refund, one has yet to be receivedIt has been almost two months since the resolution and we still have no contact with the company nor have we received a refundPlease let me know if there is anything further you will need from me ? Thank you
Hello,I am sorry to hear you had a poor experience with our company? I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfaction.? Thank you,Craig A [redacted] ***Customer Service Manager
Complaint: [redacted] I am rejecting this response because: The restaurant, Sloppy's Downtown storefront where the tablet is suppose to be located is no longer operatingThe response is that the Ad is now LIVE on the tablet however that cannot be true because the restaurant is no longer operating at this timeI had made several visits to this particular restaurant where the tablets were supposedly located and never have seen my AD nor the any tablets on the table.? I'm an still demanding a full refund from this company Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? One last request, I would like to know which address the business has on file.? Sincerely, [redacted] ***
***,? I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being said, we have a signed contract with the owner of [redacted] that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment?? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for you.? Thank you!
I've reviewed all communication and status of delivery for the customerThe customer purchased an advertisement on April 16th The advertisement included custom graphic design by our in house design teamWe worked directly with the customer providing proofs and making revisions at the customers request after the purchaseThe initial proof was sent on April 17th the final revisions were completed over the next few weeksAs the contract states, we have days to complete all graphic design, program the tablets, and deliver the tablets to the restaurantIn the middle of May, we had a larger than work load and our response time was slower than normalThe communication from the customer escalated quickly and informed us they would be contacting the FBI if we don't respond immediatelyThe customers purchased an advertisement at separate restaurantsof the restaurants tablets had already shipped earlier than expectedWe have no excuse for the delayed and lack of response to the customer during the middle of May, I understand the frustrationSince 1/restaurants have already been shipped, and we have already put in significant time and effort into creating the customers ad, we'd like to negotiate a pro rated refund for any services that are yet to be deliveredWe are still well within our time frame to deliver services, however we still would like to find a solution for both parties.? ?
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ? we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] ,? We have contacted your venue multiple times and we have confirmation that the tablets were set up and are liveI am not sure whom you spoke with at Taco Surf, but we have a signed contract with the ownerWe work with the ownerAnd those tablets are in house, with your ad on them Those "clicks" Darren referenced were pulled off of a [redacted] analytics report.? I apologize for your frustration, but that is the reason your refund request was denied.? Attached is our contract with Taco Surf.? ? Thank you
Complaint: [redacted] I am rejecting this response because: That arrangement was with a colleague of mine, not me. I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made Sincerely, [redacted]
Hello folks, I apologize for your experience, I will have a refund request processed for you ASAPWhat is the best mailing address to send a check too? Shoot that info to [email protected] and we will have it handled by end of business today. Thank you
Mr [redacted] has been refunded, as of January 18th, Attached are the refund receiptsThe third charge was voided the same day that it was chargedThis voided transaction receipt has been provided as well ? Within our contract, which Mr [redacted] agreed to, states "This contract shall not be changed modified or cancelled." The purpose of this policy is to avoid expending resources towards creating advertising unnecessarilyThis policy is very clearly stated in our contract.? ? Regnal Media has made the decision to waive this policy in this case, due to the fact that Mr [redacted] requested the refund before any artwork was created We apologize for the experience you have had, and hope that this matter has been resolved to your satisfaction.? ? Regards, ? Andrew P [redacted] Customer Relationship Manager Regnal Media, LLC
After recent changes in management, I will be giving a 2nd review to our customer service departments casesIn regards to the Green Dot card, this is entirely inaccurateWe have no idea what the customer is referring toWe have never had any $"processing" fee for refund, and we've never requested a Green Dot Card to be usedWhen refunds are submitted, they are generally by a check in posted mailAfter careful review of this case, we will be submitting a refund to the customerPlease advise of the next step
[redacted] ,? ? From what I see, your accounts are liveThat being said, we will tackle this first thing tomorrow morning.? Thank you
I spoke with [redacted] and a refund check was issued on 4/28/2017.?
***,We at Regnal Media LLC apologize for the situation with [redacted] 'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext [redacted] and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I will call you Friday 31st to see if you have been able to ascertain what became of the folders? Thank you for your response Sincerely, [redacted] ***
Good Afternoon, ? I was hoping to have sent this though the log in, but there was no way to send a message that was not in response to anything and as the complaint states it has been resolved there is no ‘next step’I would like to reopen this complaintWhile the company promised a refund, one has yet to be receivedIt has been almost two months since the resolution and we still have no contact with the company nor have we received a refundPlease let me know if there is anything further you will need from me ? Thank you
As disclosed before, your check was sent.? Thank you
Hello,I am sorry to hear you had a poor experience with our company? I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfaction.? Thank you,Craig A [redacted] ***Customer Service Manager
Complaint: [redacted] I am rejecting this response because: The restaurant, Sloppy's Downtown storefront where the tablet is suppose to be located is no longer operatingThe response is that the Ad is now LIVE on the tablet however that cannot be true because the restaurant is no longer operating at this timeI had made several visits to this particular restaurant where the tablets were supposedly located and never have seen my AD nor the any tablets on the table.? I'm an still demanding a full refund from this company Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We will have the billing department get a check cut and sent todayI apologize, this is the first time I am hearing of the issue.? ? Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ? One last request, I would like to know which address the business has on file.? Sincerely, [redacted] ***
***,? I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being said, we have a signed contract with the owner of [redacted] that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment?? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for you.? Thank you!
I've reviewed all communication and status of delivery for the customerThe customer purchased an advertisement on April 16th The advertisement included custom graphic design by our in house design teamWe worked directly with the customer providing proofs and making revisions at the customers request after the purchaseThe initial proof was sent on April 17th the final revisions were completed over the next few weeksAs the contract states, we have days to complete all graphic design, program the tablets, and deliver the tablets to the restaurantIn the middle of May, we had a larger than work load and our response time was slower than normalThe communication from the customer escalated quickly and informed us they would be contacting the FBI if we don't respond immediatelyThe customers purchased an advertisement at separate restaurantsof the restaurants tablets had already shipped earlier than expectedWe have no excuse for the delayed and lack of response to the customer during the middle of May, I understand the frustrationSince 1/restaurants have already been shipped, and we have already put in significant time and effort into creating the customers ad, we'd like to negotiate a pro rated refund for any services that are yet to be deliveredWe are still well within our time frame to deliver services, however we still would like to find a solution for both parties.? ?
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ? we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
[redacted] ,? We have contacted your venue multiple times and we have confirmation that the tablets were set up and are liveI am not sure whom you spoke with at Taco Surf, but we have a signed contract with the ownerWe work with the ownerAnd those tablets are in house, with your ad on them Those "clicks" Darren referenced were pulled off of a [redacted] analytics report.? I apologize for your frustration, but that is the reason your refund request was denied.? Attached is our contract with Taco Surf.? ? Thank you
Complaint: [redacted] I am rejecting this response because: That arrangement was with a colleague of mine, not me. I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made Sincerely, [redacted]
Hello folks, I apologize for your experience, I will have a refund request processed for you ASAPWhat is the best mailing address to send a check too? Shoot that info to [email protected] and we will have it handled by end of business today. Thank you