Complaint: [redacted] I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay A delay is perhaps two weeks, not three months I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now I will certainly keep the Revdex.com apprised of any updates on this complaint. Sincerely, [redacted] ***
Hello, Due to recent issues regarding customer relations, Craig is no longer with the companyI will be resolving any areas of concern going forwardFirst off, I sincerely apologize for the lack of communication by our customer service departmentThe tablets were expected to be delivered to
the restaurant on 6/12/The tablets were shipped on 3/23/18, much earlier than expected! If the tablets are already in use by the restaurant, the advertisement is uploaded within hours of approval by the customerI have confirmed that the customers advertisement is now live and the link to their website is operationalDue to our failure of communicating this properly, I would like to offer a size upgrade to the customer (double) and another advertisement in another restaurant nearby, freeThis will include creation of another ad if the customer would likeLet me know if this will be an amicable solution for both parties
Hello,First off, we apologize for any lack of communications, or lack of meeting timelineWe have noticed a pattern within our companies costumer service department that has since been resolvedAs far as the refund goes, we have issued a check in the amount of $We received some slight delays on delivery times due to a tablet supplier shipment delayWe are back on track and are working to get caught up on pending accountsWe hope to develop a much better form of customer communication, and strive to rebuild our relationships with those customers. Thanks
Complaint: ***
I am rejecting this response because:
This is the same response I get when I email them and have done so. Interesting that he says they don't show any contact from me since I have emailed them at least 3 times and the last time I sent my mailing address, at their request, to send me the refund they promise. I am happy to give them my mailing address againas I believe they will see this correspondenceI can also forward the email streams from my previous contact with Regnal Media if necessary *** *** *** ***
*** *** ***
Sincerely,
*** ***
Hello,We do apologize about the poor experience you had with our companyUnfortunately we had two small issues, we had a tablet supplier issue that has since been resolvedThe second dilemma, we must find enough sponsors to cover the cost of the tablets, all the artwork, and enough to cover our
Android software developerIf these costs are not covered, we will see small delays in shipmentThis should have been communicated to you, if it wasn't I apologizeI have recently taken over customer service in a attempt to reduce our customers stress, and to help be totally transparentI am sorry to hear about this, and we are working to make sure other customers do not have the same experience. Thank you,Craig A*** III
Hello, I am a bit confused here, we spoke on 6/22/and you called my office lineOur phones are up and running, as well as businessWe are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already deliveredThis was all
disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-ex***. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. We spoke to Craig several times and we were told several times that a check was in the mail. We will continue to pursue the issue if the check is not received. Our mailing address is 3** ** *** *** *** *** ** *** this is a business please put in care of *** ***
Sincerely,
*** ***
We have a contract with the venueUnfortunately, the restaurant is not abiding by the contract termsIn these cases, we try to resolve it with the restaurant before refunding our clients, as we have made investments in the venueThe tablets were shipped to the restaurant, we paid our graphic
designers to create the artwork for our clients, we've paid our salespeople commission, etcWhen we are unable to resolve issues with restaurants, it amounts to thousands of dollars in losses for our companyHowever, in this case we have been unable to resolve this issue with the venue, so we did agree to provide a refundI apologize for the delay in receiving your refundI put a check in the mail this morning, so please allow to days to receive itIf you have further questions, feel free to contact me!
***, This is the first time I am hearing of your issueFrom what I see, the *** tablet's have shipped and are liveI do not know the full circumstance of the problembut I will get it addressed and taken care of ASAPUnfortunately today we have very minimal staff due to some
inclement weather patterns so I am not sure there is a lot that can be done todayI will absolutely do my best to get it addressed though! Below is a tracking number for those *** tablets. *** Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
***,After further research, it seems your Glass Nickel Pizza ad was mistakenly uploaded to the incorrect restaurantYour ad has been being displayed in Pizza 9, which is in Espanola, CaliforniaI apologize for this unfortunate error, and have uploaded your ad to the correct restaurantThe upload to all devices in the restaurant should be complete by 8AM PST TomorrowI will be restarting your advertising time from tomorrow after I confirm that your ad is placed on all tabletsI will also send you an email after I have confirmed thisPlease contact me directly if you require further assistance in this matter. Regards,Andrew P***Customer Relationship ManagerRegnal Media LLC(844)500-Ext ***@regnalmedia.com
Hello folks, As we discussed previously, I handle customer service, I do not handle the cutting or processing of checksIt was a simple mix up, we will have your funds returned by the end of business this week. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
Yesterday, June 29th, I received a check from Regnal Media for the $refund I appreciate the Revdex.com's assistance in this matter and appreciate that Regnal Media, albeit it drawn out and much more complicated than it needed to be, resolved this with a full refund
Sincerely,
*** ***
Complaint: ***I am rejecting this response because: I have still yet to receive a refund from thisThey said they mailed it twice but I have not received anything from them.Sincerely,*** ***
After recent changes in management, I will be giving a 2nd review to our customer service departments casesIn regards to the Green Dot card, this is entirely inaccurateWe have no idea what the customer is referring toWe have never had any $"processing" fee for refund, and we've never
requested a Green Dot Card to be usedWhen refunds are submitted, they are generally by a check in posted mailAfter careful review of this case, we will be submitting a refund to the customerPlease advise of the next step
Complaint: [redacted] I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay A delay is perhaps two weeks, not three months I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now I will certainly keep the Revdex.com apprised of any updates on this complaint. Sincerely, [redacted] ***
Complaint: ***
I am rejecting this response because: we want our money back as requestedThe services promised were never provided.
Sincerely,
*** ***
Hello, Due to recent issues regarding customer relations, Craig is no longer with the companyI will be resolving any areas of concern going forwardFirst off, I sincerely apologize for the lack of communication by our customer service departmentThe tablets were expected to be delivered to
the restaurant on 6/12/The tablets were shipped on 3/23/18, much earlier than expected! If the tablets are already in use by the restaurant, the advertisement is uploaded within hours of approval by the customerI have confirmed that the customers advertisement is now live and the link to their website is operationalDue to our failure of communicating this properly, I would like to offer a size upgrade to the customer (double) and another advertisement in another restaurant nearby, freeThis will include creation of another ad if the customer would likeLet me know if this will be an amicable solution for both parties
Hello,First off, we apologize for any lack of communications, or lack of meeting timelineWe have noticed a pattern within our companies costumer service department that has since been resolvedAs far as the refund goes, we have issued a check in the amount of $We received some slight delays on delivery times due to a tablet supplier shipment delayWe are back on track and are working to get caught up on pending accountsWe hope to develop a much better form of customer communication, and strive to rebuild our relationships with those customers. Thanks
Complaint: ***
I am rejecting this response because:
This is the same response I get when I email them and have done so. Interesting that he says they don't show any contact from me since I have emailed them at least 3 times and the last time I sent my mailing address, at their request, to send me the refund they promise. I am happy to give them my mailing address againas I believe they will see this correspondenceI can also forward the email streams from my previous contact with Regnal Media if necessary *** *** *** ***
*** *** ***
Sincerely,
*** ***
Hello,We do apologize about the poor experience you had with our companyUnfortunately we had two small issues, we had a tablet supplier issue that has since been resolvedThe second dilemma, we must find enough sponsors to cover the cost of the tablets, all the artwork, and enough to cover our
Android software developerIf these costs are not covered, we will see small delays in shipmentThis should have been communicated to you, if it wasn't I apologizeI have recently taken over customer service in a attempt to reduce our customers stress, and to help be totally transparentI am sorry to hear about this, and we are working to make sure other customers do not have the same experience. Thank you,Craig A*** III
Hello, I am a bit confused here, we spoke on 6/22/and you called my office lineOur phones are up and running, as well as businessWe are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already deliveredThis was all
disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-ex***. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. We spoke to Craig several times and we were told several times that a check was in the mail. We will continue to pursue the issue if the check is not received. Our mailing address is 3** ** *** *** *** *** ** *** this is a business please put in care of *** ***
Sincerely,
*** ***
We have a contract with the venueUnfortunately, the restaurant is not abiding by the contract termsIn these cases, we try to resolve it with the restaurant before refunding our clients, as we have made investments in the venueThe tablets were shipped to the restaurant, we paid our graphic
designers to create the artwork for our clients, we've paid our salespeople commission, etcWhen we are unable to resolve issues with restaurants, it amounts to thousands of dollars in losses for our companyHowever, in this case we have been unable to resolve this issue with the venue, so we did agree to provide a refundI apologize for the delay in receiving your refundI put a check in the mail this morning, so please allow to days to receive itIf you have further questions, feel free to contact me!
Excuse me,It was indeed for $I do apologize for the confusion.
After review of this case, we will be submitting a refund of $to the customer.
Complaint: ***
I am rejecting this response because: My order cost was for years at $each, totaling: $
Sincerely,
*** ***
***, This is the first time I am hearing of your issueFrom what I see, the *** tablet's have shipped and are liveI do not know the full circumstance of the problembut I will get it addressed and taken care of ASAPUnfortunately today we have very minimal staff due to some
inclement weather patterns so I am not sure there is a lot that can be done todayI will absolutely do my best to get it addressed though! Below is a tracking number for those *** tablets. *** Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
***,After further research, it seems your Glass Nickel Pizza ad was mistakenly uploaded to the incorrect restaurantYour ad has been being displayed in Pizza 9, which is in Espanola, CaliforniaI apologize for this unfortunate error, and have uploaded your ad to the correct restaurantThe upload to all devices in the restaurant should be complete by 8AM PST TomorrowI will be restarting your advertising time from tomorrow after I confirm that your ad is placed on all tabletsI will also send you an email after I have confirmed thisPlease contact me directly if you require further assistance in this matter. Regards,Andrew P***Customer Relationship ManagerRegnal Media LLC(844)500-Ext ***@regnalmedia.com
Hello folks, As we discussed previously, I handle customer service, I do not handle the cutting or processing of checksIt was a simple mix up, we will have your funds returned by the end of business this week. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
Yesterday, June 29th, I received a check from Regnal Media for the $refund I appreciate the Revdex.com's assistance in this matter and appreciate that Regnal Media, albeit it drawn out and much more complicated than it needed to be, resolved this with a full refund
Sincerely,
*** ***
Complaint: ***I am rejecting this response because: I have still yet to receive a refund from thisThey said they mailed it twice but I have not received anything from them.Sincerely,*** ***
After recent changes in management, I will be giving a 2nd review to our customer service departments casesIn regards to the Green Dot card, this is entirely inaccurateWe have no idea what the customer is referring toWe have never had any $"processing" fee for refund, and we've never
requested a Green Dot Card to be usedWhen refunds are submitted, they are generally by a check in posted mailAfter careful review of this case, we will be submitting a refund to the customerPlease advise of the next step