Good Afternoon, I was hoping to have sent this though the log in, but there was no way to send a message that was not in response to anything and as the complaint states it has been resolved there is no ‘next step’I would like to reopen this complaintWhile the company promised a refund, one has yet to be receivedIt has been almost two months since the resolution and we still have no contact with the company nor have we received a refundPlease let me know if there is anything further you will need from me Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction
Sincerely,
*** ***
***,We at Regnal Media LLC apologize for the situation with ***'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not
receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext *** and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P***Customer Relationship ManagerRegnal Media LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
One last request, I would like to know which address the business has on file.
Sincerely,
*** ***
***,? I apologize for your frustration, which is understandableDidn't we elect to transfer you funds via PayPal to speed up the process and ensure you got funds in hand in a quicker fashion?? Thank you
Complaint: ***
I am rejecting this response because:? That arrangement was with a colleague of mine, not me.? I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay? A delay is perhaps two weeks, not three months? I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now? I will certainly keep the Revdex.com apprised of any updates on this complaint.?
Sincerely,
*** ***
Hello, I see that my case is closed.? ? I was not asked to confirm whether or not the issue has been resolved.? And it is NOT resolvedI am still waiting for a refundPlease do not close the case.? Please advise what has been done, and what is to be done to get my refund? -***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I've reviewed all communication and status of delivery for the customerThe customer purchased an advertisement on April 16th The advertisement included custom graphic design by our in house design teamWe worked directly with the customer providing proofs and making revisions at the
customers request after the purchaseThe initial proof was sent on April 17th the final revisions were completed over the next few weeksAs the contract states, we have days to complete all graphic design, program the tablets, and deliver the tablets to the restaurantIn the middle of May, we had a larger than work load and our response time was slower than normalThe communication from the customer escalated quickly and informed us they would be contacting the FBI if we don't respond immediatelyThe customers purchased an advertisement at separate restaurantsof the restaurants tablets had already shipped earlier than expectedWe have no excuse for the delayed and lack of response to the customer during the middle of May, I understand the frustrationSince 1/restaurants have already been shipped, and we have already put in significant time and effort into creating the customers ad, we'd like to negotiate a pro rated refund for any services that are yet to be deliveredWe are still well within our time frame to deliver services, however we still would like to find a solution for both parties.? ?
Hello folks,? ? I apologize for your experience, I will have a refund request processed for you ASAPWhat is the best mailing address to send a check too? Shoot that info to [email protected] and we will have it handled by end of business today.? ? Thank you
***,? We have contacted your venue multiple times and we have confirmation that the tablets were set up and are liveI am not sure whom you spoke with at Taco Surf, but we have a signed contract with the ownerWe work with the ownerAnd those tablets are in house, with your ad on them
Those "clicks" Darren referenced were pulled off of a *** analytics report.? I apologize for your frustration, but that is the reason your refund request was denied.? Attached is our contract with Taco Surf.? ? Thank you
***,? Our office is closed today and has been most all of this week due to terrible weather and driving conditions, when we reopen tomorrow morning hopefully we will happily get this resolved.? ? Thank you
Hello,I am sorry to hear you had a poor experience with our company? I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in
the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfaction.? Thank you,Craig A*** ***Customer Service Manager
***,? I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being
said, we have a signed contract with the owner of *** *** *** *** that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment?? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for you.? Thank you!
Winona,? You? were offered half of your refund request because your ad is live within Burger an BistroThus we refunded you for the failed venues (Wapo Taco)We received confirmation from that the tablets are live and running correctly.? ? Thank you
We have recently made changes in who/how customer relations are now handledEven though this complaint has been closed,? If there is anything additional that can be done at this time, please let me knowI have been going through and addressing areas of concern regarding Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."?
I'm glad this was resolved.We will be sending a check Monday the 11th to the address we have on file for the customer
Good Afternoon, I was hoping to have sent this though the log in, but there was no way to send a message that was not in response to anything and as the complaint states it has been resolved there is no ‘next step’I would like to reopen this complaintWhile the company promised a refund, one has yet to be receivedIt has been almost two months since the resolution and we still have no contact with the company nor have we received a refundPlease let me know if there is anything further you will need from me Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction
Sincerely,
*** ***
***,We at Regnal Media LLC apologize for the situation with ***'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not
receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext *** and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P***Customer Relationship ManagerRegnal Media LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
One last request, I would like to know which address the business has on file.
Sincerely,
*** ***
***,? I apologize for your frustration, which is understandableDidn't we elect to transfer you funds via PayPal to speed up the process and ensure you got funds in hand in a quicker fashion?? Thank you
Complaint: ***
I am rejecting this response because:? That arrangement was with a colleague of mine, not me.? I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay? A delay is perhaps two weeks, not three months? I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now? I will certainly keep the Revdex.com apprised of any updates on this complaint.?
Sincerely,
*** ***
Hello, I see that my case is closed.? ? I was not asked to confirm whether or not the issue has been resolved.? And it is NOT resolvedI am still waiting for a refundPlease do not close the case.? Please advise what has been done, and what is to be done to get my refund? -***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I've reviewed all communication and status of delivery for the customerThe customer purchased an advertisement on April 16th The advertisement included custom graphic design by our in house design teamWe worked directly with the customer providing proofs and making revisions at the
customers request after the purchaseThe initial proof was sent on April 17th the final revisions were completed over the next few weeksAs the contract states, we have days to complete all graphic design, program the tablets, and deliver the tablets to the restaurantIn the middle of May, we had a larger than work load and our response time was slower than normalThe communication from the customer escalated quickly and informed us they would be contacting the FBI if we don't respond immediatelyThe customers purchased an advertisement at separate restaurantsof the restaurants tablets had already shipped earlier than expectedWe have no excuse for the delayed and lack of response to the customer during the middle of May, I understand the frustrationSince 1/restaurants have already been shipped, and we have already put in significant time and effort into creating the customers ad, we'd like to negotiate a pro rated refund for any services that are yet to be deliveredWe are still well within our time frame to deliver services, however we still would like to find a solution for both parties.? ?
Hello folks,? ? I apologize for your experience, I will have a refund request processed for you ASAPWhat is the best mailing address to send a check too? Shoot that info to [email protected] and we will have it handled by end of business today.? ? Thank you
***,? We have contacted your venue multiple times and we have confirmation that the tablets were set up and are liveI am not sure whom you spoke with at Taco Surf, but we have a signed contract with the ownerWe work with the ownerAnd those tablets are in house, with your ad on them
Those "clicks" Darren referenced were pulled off of a *** analytics report.? I apologize for your frustration, but that is the reason your refund request was denied.? Attached is our contract with Taco Surf.? ? Thank you
***,? Our office is closed today and has been most all of this week due to terrible weather and driving conditions, when we reopen tomorrow morning hopefully we will happily get this resolved.? ? Thank you
Hello,I am sorry to hear you had a poor experience with our company? I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in
the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfaction.? Thank you,Craig A*** ***Customer Service Manager
***,? I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being
said, we have a signed contract with the owner of *** *** *** *** that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment?? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for you.? Thank you!
Winona,? You? were offered half of your refund request because your ad is live within Burger an BistroThus we refunded you for the failed venues (Wapo Taco)We received confirmation from that the tablets are live and running correctly.? ? Thank you
We have recently made changes in who/how customer relations are now handledEven though this complaint has been closed,? If there is anything additional that can be done at this time, please let me knowI have been going through and addressing areas of concern regarding Revdex.com
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***? we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."?