***, I have attempted to reach out to you on a couple of different occasionsThere seems to be some miscommunication hereYou signed up for three restaurants, T Bacons BBQ, Leatherhead Brewing, and Glass Nickel PizzaGlass Nickel Pizza shipped in November (the tracking number
is ***), and your ad is currently on display on the tablesFor the other two, we are still within the production processIt is our first year in both of these venue's, so our estimate is always to days, with a maximum of (as is stated in our contract)You signed up with us on November 29th, which means days would be March 29th. I apologize for any miscommunicationPlease reach out to me directly, I will be your point of contactWe would like to find an amicable solution to resolve this with you Regards, Andrew P*** Customer Relationship Manager Regnal Media, LLC (844) 500-Ext ***
Mr*** *** has been refunded, as of January 18th, Attached are the refund receiptsThe third charge was voided the same day that it was chargedThis voided transaction receipt has been provided as well
Within our contract, which Mr*** *** agreed to, states "This contract
shall not be changed modified or cancelled." The purpose of this policy is to avoid expending resources towards creating advertising unnecessarilyThis policy is very clearly stated in our contract.
Regnal Media has made the decision to waive this policy in this case, due to the fact that Mr*** *** requested the refund before any artwork was created
We apologize for the experience you have had, and hope that this matter has been resolved to your satisfaction.
Regards,
Andrew P***
Customer Relationship Manager
Regnal Media, LLC
***, We have never sold ads on a restaurant without having a signed contract with the owner of the venueWe have also never charged a single dollar to a restaurant, our tablets are totally free to themI am not sure where your information is stemming from, but I can ensure you that is
incorrectReach out to [email protected] and I can send you any contracts you requestWe also follow up with restaurants every days until the tablets are delivered to keep the line of communication openAlso, our reviews about our product online are all from customers, feel free to reach out and verifyYes, our employees have left reviews talking about the work environment and the friendly staff they work withWe are 110% transparent and are more than willing to help show you our legitimacy. Thank you
Complaint: ***
I am rejecting this response
because: This was not a simple mix up, it's apparent from other complaints that it's consistent with the behavior of this companyHow can you cut a check and accidentally not mail it for a month? But let's accept that it's an "innocent mix up." After being given this "explanation" I was then told that the check was being mailed on 10/I called on 10/when I could reasonably have expected to have received it, but hadn'tI asked Craig to verify that the check had been mailed on the 26thHe assured me that it definitely had gone outNow, Monday morning, eleven days after I was told it was a simple mistake but my check was being mailed, I'm being told that I'll get it by the end of this weekAre you telling me that you're going to mail a check Friday night?
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The restaurant, Sloppy's Downtown storefront where the tablet is suppose to be located is no longer operatingThe response is that the Ad is now LIVE on the tablet however that cannot be true because the restaurant is no longer operating at this timeI had made several visits to this particular restaurant where the tablets were supposedly located and never have seen my AD nor the any tablets on the table. I'm an still demanding a full refund from this company
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the full amount is returned*** *** is owed $and *** ** *** is owed $for a total of $
Sincerely,
*** ***
***, After further review of the restaurants status, I absolutely accept your refund requestI'd like you to keep any artwork we have created for you in the processIf you need a non-watermarked version, please let me know. I can have a check sent Monday to the address we have on file.
Complaint: ***
I am rejecting this response because:My account isn't live, I have not received any advertising for the money spent, I do not wish to
do business with this company due to the poor customer service and the simple fact that they are past the due date, and have had my money since July of with no benefit Since I have formed this complaint, I have made three more phone calls to Regnal Media asking for my refund that was promised back in October of by the accounting department, Craig A*** who assures me this is being handled, but that he is waiting on the owner of the company to authorized the refundClearly it shouldn't take months to authorize a refund. I have been told twice that a refund check was mailed and when I never received it I was told they would need to do more research, after waiting another few weeks I provided all the necessary information to be paid via my Venmo account with Nick in Customer ServiceStill no refund!
Sincerely,
*** ***
Hello ***,We do apologize for the inconvenience, but as we discussed yesterday, you charged back through your bank for the funds and you were credited through themSo we voided the refund check, it was simply a miscommunicationYour check was issued while we were on the phone yesterday, I also
emailed you a USPS tracking number and a image of the checkWe followed through on our end with the refund, and we never had the intentions of making you feel uncomfortable with this business transactionAs far as The restaurant never hearing of our company, that is falseWe have signed contracts with the owners of ever single business we work withI also emailed you a copy of that contract with your venue. Once more, on behalf of Regnal Media, I do apologize for the inconvenience. Thank you
***, I don't show any contact from you, but your account did not make it to production simply due to a lack of salesI have no issue putting a refund request in for youWe will need a mailing address to send you a check too after its been reviewedEmail me at [email protected] with that mailing address and we will be sure to get this handled! Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will call you Friday 31st to see if you have been able to ascertain what became of the folders Thank you for your response
Sincerely,
*** ***
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your businessWe are working to better our customer service reputation every single dayWe did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment datesThis
should have been conveyed to the customerIf it wasn't we do apologize*** has been refunded for the full amount of his purchase, we have sent him a check in the amount of $395.00. Thank you
Hello,It is my understanding that the folders for this venue were produced and shippedI am attempting to contact the venue to confirm whether the folders were usedIf it is the case that the folders were not used, I would be happy to provide a refundPlease contact me at
*** or call me at *** Ext *** so we can resolve this as soon as possible. Regards, Andrew P***Customer Relationship Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I have been told I was receiving a refund on several occasions and one has never been received. The unexpected call from this company to me was solely for the purpose of getting $on a green dot credit card so they could process my refundSince I chose not to proceed with their proposed process and give them another $I didn't receive my refundThe call was approximately min and there is no confusion on the details of the call
Sincerely,
*** ***
We will have the billing department get a check cut and sent todayI apologize, this is the first time I am hearing of the issue. Thank you
***, I have attempted to reach out to you on a couple of different occasionsThere seems to be some miscommunication hereYou signed up for three restaurants, T Bacons BBQ, Leatherhead Brewing, and Glass Nickel PizzaGlass Nickel Pizza shipped in November (the tracking number
is ***), and your ad is currently on display on the tablesFor the other two, we are still within the production processIt is our first year in both of these venue's, so our estimate is always to days, with a maximum of (as is stated in our contract)You signed up with us on November 29th, which means days would be March 29th. I apologize for any miscommunicationPlease reach out to me directly, I will be your point of contactWe would like to find an amicable solution to resolve this with you Regards, Andrew P*** Customer Relationship Manager Regnal Media, LLC (844) 500-Ext ***
Complaint: ***
I am rejecting this response because: I look forward to itI still did not receive your contact information.
Sincerely,
*** ***
I spoke with *** and a refund check was issued on 4/28/2017.
Mr*** *** has been refunded, as of January 18th, Attached are the refund receiptsThe third charge was voided the same day that it was chargedThis voided transaction receipt has been provided as well
Within our contract, which Mr*** *** agreed to, states "This contract
shall not be changed modified or cancelled." The purpose of this policy is to avoid expending resources towards creating advertising unnecessarilyThis policy is very clearly stated in our contract.
Regnal Media has made the decision to waive this policy in this case, due to the fact that Mr*** *** requested the refund before any artwork was created
We apologize for the experience you have had, and hope that this matter has been resolved to your satisfaction.
Regards,
Andrew P***
Customer Relationship Manager
Regnal Media, LLC
***, We have never sold ads on a restaurant without having a signed contract with the owner of the venueWe have also never charged a single dollar to a restaurant, our tablets are totally free to themI am not sure where your information is stemming from, but I can ensure you that is
incorrectReach out to [email protected] and I can send you any contracts you requestWe also follow up with restaurants every days until the tablets are delivered to keep the line of communication openAlso, our reviews about our product online are all from customers, feel free to reach out and verifyYes, our employees have left reviews talking about the work environment and the friendly staff they work withWe are 110% transparent and are more than willing to help show you our legitimacy. Thank you
Complaint: ***
I am rejecting this response
because: This was not a simple mix up, it's apparent from other complaints that it's consistent with the behavior of this companyHow can you cut a check and accidentally not mail it for a month? But let's accept that it's an "innocent mix up." After being given this "explanation" I was then told that the check was being mailed on 10/I called on 10/when I could reasonably have expected to have received it, but hadn'tI asked Craig to verify that the check had been mailed on the 26thHe assured me that it definitely had gone outNow, Monday morning, eleven days after I was told it was a simple mistake but my check was being mailed, I'm being told that I'll get it by the end of this weekAre you telling me that you're going to mail a check Friday night?
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The restaurant, Sloppy's Downtown storefront where the tablet is suppose to be located is no longer operatingThe response is that the Ad is now LIVE on the tablet however that cannot be true because the restaurant is no longer operating at this timeI had made several visits to this particular restaurant where the tablets were supposedly located and never have seen my AD nor the any tablets on the table. I'm an still demanding a full refund from this company
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the full amount is returned*** *** is owed $and *** ** *** is owed $for a total of $
Sincerely,
*** ***
***, After further review of the restaurants status, I absolutely accept your refund requestI'd like you to keep any artwork we have created for you in the processIf you need a non-watermarked version, please let me know. I can have a check sent Monday to the address we have on file.
Complaint: ***
I am rejecting this response because:My account isn't live, I have not received any advertising for the money spent, I do not wish to
do business with this company due to the poor customer service and the simple fact that they are past the due date, and have had my money since July of with no benefit Since I have formed this complaint, I have made three more phone calls to Regnal Media asking for my refund that was promised back in October of by the accounting department, Craig A*** who assures me this is being handled, but that he is waiting on the owner of the company to authorized the refundClearly it shouldn't take months to authorize a refund. I have been told twice that a refund check was mailed and when I never received it I was told they would need to do more research, after waiting another few weeks I provided all the necessary information to be paid via my Venmo account with Nick in Customer ServiceStill no refund!
Sincerely,
*** ***
Hello ***,We do apologize for the inconvenience, but as we discussed yesterday, you charged back through your bank for the funds and you were credited through themSo we voided the refund check, it was simply a miscommunicationYour check was issued while we were on the phone yesterday, I also
emailed you a USPS tracking number and a image of the checkWe followed through on our end with the refund, and we never had the intentions of making you feel uncomfortable with this business transactionAs far as The restaurant never hearing of our company, that is falseWe have signed contracts with the owners of ever single business we work withI also emailed you a copy of that contract with your venue. Once more, on behalf of Regnal Media, I do apologize for the inconvenience. Thank you
As disclosed before, your check was sent. Thank you
***, I don't show any contact from you, but your account did not make it to production simply due to a lack of salesI have no issue putting a refund request in for youWe will need a mailing address to send you a check too after its been reviewedEmail me at
[email protected] with that mailing address and we will be sure to get this handled! Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will call you Friday 31st to see if you have been able to ascertain what became of the folders Thank you for your response
Sincerely,
*** ***
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your businessWe are working to better our customer service reputation every single dayWe did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment datesThis
should have been conveyed to the customerIf it wasn't we do apologize*** has been refunded for the full amount of his purchase, we have sent him a check in the amount of $395.00. Thank you
Hello,It is my understanding that the folders for this venue were produced and shippedI am attempting to contact the venue to confirm whether the folders were usedIf it is the case that the folders were not used, I would be happy to provide a refundPlease contact me at
*** or call me at *** Ext *** so we can resolve this as soon as possible. Regards, Andrew P***Customer Relationship Manager
***, From what I see, your accounts are liveThat being said, we will tackle this first thing tomorrow morning. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I have been told I was receiving a refund on several occasions and one has never been received. The unexpected call from this company to me was solely for the purpose of getting $on a green dot credit card so they could process my refundSince I chose not to proceed with their proposed process and give them another $I didn't receive my refundThe call was approximately min and there is no confusion on the details of the call
Sincerely,
*** ***