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Tactical Restoration Reviews (114)

We are sincerely sorry you have been frustrated with your insurance company through the claim process.  We got involved in your project 6 months after the loss took place.  The date of your loss was 05/11/15 and we were hired 11/11/15.  You stated the job amount was 8,000 of...

which you have paid 4,000.  The contracted amount was 9,966.26 of which you have paid only your deductible of 2,500.00.  Your insurance issued you checks based on the estimate amount of 9,966.26,  of which you spent on unrelated items from the claim, as you told us about on multiple occasions.  You informed us that we would still be paid for the project, working with you on a payment plan.  So we completed the project providing you with an opening in your cabinets for your stove to standard size based on you telling Tactical Restoration, your insurance Agent, and Insurance adjuster that you were purchasing a new stove as the estimate with new appliances was denied by your insurance.  We provided you out of our pocket a new sink, disposal, and dishwasher to help you as those appliances  were not going to be covered by the insurance.  You have stated that they were not new.  We only use new products.  You selected the products, we had them delivered to your home in the boxes.  We have offered to pay for the range also and install it, if you would pay your balance due or bring your account current with the payment schedule we had an agreement on.  You refused this option.  We cannot complete what you are asking unless you bring your account current.  We would still be more than happy to purchase the range and install it to resolve this, if you would agree to bring your account current.  Thank you for your time and we would really like to work with you in getting this resolved as soon as we can.

We are very pleased about the work of Tatical Restoration crew from the guys who boarded our door to the guys who painted and installed the actual door, Hats off to Tom H[redacted], the project manager who oversees the whole process from start to finish. He was always there making sure it's secured and safe.

He went above and beyond so we feel satisfied about their work and for us to have peace of mind.

Thank you all and rest assured that we will recommend Tactical Restoration to our family, friends and neighbor.

Recently I had a fire sprinkler leak which resulted in water damage in my home. After the remediation was complete, Alex S[redacted], from Tactical Restoration came in and gave me a detailed written summary of project cost for the needed repairs. They responded promptly to my schedule needs. Luis and Vicente did the majority of the work and were professional in their endeavor to please me as their customer. Pride in their workmanship was evident. From start of the project with insulation and sheet rock to the project finish with the faux painting, they were here when they said they would be and finished on schedule and on the bid amount. Quality work and no cutting corners. If the need should arise again, I will call Tactical Restoration.

Everyone is great to work with! Friendly and very helpful!

We had major water damage to our home after a pipe burst. Tyler, Gary and there team of professional workers were wonderful. Our home is now back together better than ever. Hopefully we will never need there services again but I know we will be in good hands if we do.

Excellent work and cleanup. I would highly recommend this firm to my friends and associates.

Excellent overall company. Every trade did a very professional job and in a timely manner. Most of the work was through an insurance claim and they worked with our carrier to make the process seamless. I highly recommend use of this company.

I would like to thank Lucas and his crew for doing a great job getting my house put back together. Having a major flood in one of my bathrooms was something you don't expect to come home to.

We had a lot of damage from a storm that needed to be repaired. Although there were some issues, eventually, they were resolved.

Customer service was excellent! They were helpful, professional and communicated every step of the way!

Tactical Restoration did a fantastic job. They were very profession and were incredibly respectful of our house during the day of the work. The communication is great from the estimate process all the way through to job completion and close out. I would highly recommend Tactical Restoration based on my experience with them. They are an A+ organization in my opinion.

Our home had a water leak and experienced some water damage. Tactical Restoration handled the insurance claim and did a awesome job in restoring our home to its original condition. Very easy to work with and sincerely interested in our opinion throughout the project.

I would highly recommend them.

I had a slab leak that resulted in flooding my master bedroom, bath, and large walk in closet as well as damage to the room next to it which is my bird room housing 10 parrots. The house had to be totally re-plumbed through the attic which required additional dry wall and painting. The restoration work is phenomenal! Obviously skilled workers. In some ways it is disappointing as the work is not obvious. It just looks like it should!

We were able to make some changes during the process. As tub was damaged with flood, we were able to replace the tub with a beautifully large tiled walk in shower. The tiler is truly an artist. The previous small stall shower was replaced by large cupboards for linens. Never enough cupboards. My new bathroom is amazing.

My project manager, Gary W[redacted] was stupendous to work with. He was always responsive to text communications and keeping me informed throughout the project - even on weekends and after my work hours in the evening. He was very considerate.

I was very grateful for their acceptance of working with and around my 10 parrots, 3 Siberian huskies, and 3 cats.

I appreciated their respect for me and my home throughout the project. It feels wonderful to have my house back in order and even better than before the flooding.

We had a roof leak, in our home, that resulted in water damaged to a segment of the ceiling and adjacent wall.

After calling Tactical Restoration, a project estimator was quickly dispatched my home to look over the damaged area and generate a project proposal.

Tactical Restoration generated a fair and detailed estimate outlining the work and materials required to repair and restore the damaged ceiling and wall. Once the decision was made to go forward with Tactical Restoration for the project, we were notified by the project manager to schedule the work. A two man work crew showed up on time, on the schedule day, with all the materials required to complete the project.

The work crew was very professorial, polite and respectful to our property. The work was completed in one work day. The crew completely cleaned the work area and removed all the trash generated for the project. The end result was outstanding workmanship and a very successful on time and on budget project

Absolutely recommend this company. They were professional, attentive, and care about doing a quality job. Thank you for a job well done.

This was the first time that I have encountered filing a claim and I did not know where to start and what to do. Gary was very professional with handling my problem and everything was such a smooth transition on getting my damage fixed. Thank you for all help. My neighbor and I greatly appreciated it.

We were very happy with our decision to employ Tactical Resterations for the repair of water damage to our home. The job was well supervised and all employees were very professional and done a great job.

My home was severely damaged in four rooms from a slow water leak that caused complete replacement of sub-floors, tile flooring, carpet, wall board, cabinets, and granite tops. During a period of approximately 2 1/2 months, the work and materials provided by Tactical Restoration was exceptional. In every issue that this complex job required, the work continued until I was completely satisfied. I felt the attitude of Tactical Restoration was to provide the highest quality of work and materials possible while making sure I, the customer, was satisfied with the results. Bottom Line: Results are what counts and Tactical Restoration delivered as promised.

I recently had some bathroom drywall, painting, carpentry & flooring replaced throughout my house due to water flooding. Tactical Restoration came to my rescue led by Project Mgr.Tom H[redacted] to whom I was very impressed & grateful for his friendliness, professionalism, & helpfulness. He took time to explain the whole procedure to me patiently. His staff did a great job always treated me with respect. Please thank them for me. Thank you Tom for your kindness in helping me through this stressful period, it helped me so much. I would definitely recommend your company.

The best experience with a contractor or repair company that we have ever experienced. All jobs were completed on time. constant updates so that the customer was always aware what was happening when, where, and how. All the workmen were very professional and gentlemen. I would like to single out both Mr. W[redacted] and Mr. B[redacted] for all of their advice, helpfulness, and willingness to accomplish the job no matter what the time or effort that they had to expend. Thank you for a pleasant experience during a time of great importance for the homeowner.

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Description: Contractors - General, Deodorizing & Disinfecting

Address: 2416 W Campus Dr, Tempe, Arizona, United States, 85282-3109

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