Talty Chevrolet Buick Cadillac, Inc.

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   We contacted the customer directly to address their concerns. After discussing the billing in detail, we provided...

several options in effort to provide a satisfactory resolution. While the customer requested to not make any changes at this time, we provided our contact information for him to reach us directly regarding this matter.   Thank you for your time and consideration.   [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding her service and damage claim.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations. Upon receipt of this complaint we have...

completed a full review of the account in question. After reviewing the account we found that our Damage Claims Department has conducted a thorough and impartial investigation of our customer’s concerns which resulted in the claim in question being denied. This denial has also been communicated directly to our customer by our Damage Claims Department. We also see that our customer spoke with our Corporate Care Department on 1/15/16 who further explained our stance regarding the denial of the damage claim and also outlined the substantial number of recent account adjustments applied by Cox Communications to the account in question in an effort to address our customer’s frustration. While we recognize this situation may be frustrating, we must be clear in stating that additional contact with offices of Cox Communications will not change the findings of our Damage Claims Department for the claim in question. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers[redacted] 623-594-1000. Thank You. George Executive Resolutions Cox Communications

We do not accept the response, we want a resolution of compensation of services dating back to when we started the Cox Ultimate.  From the start we did not get the said services till this past week.  What the Cox response is referring to a scheduling mistake made by them, we have records to prove this .

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempt to reach them on 1/26/17 have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   [redacted]. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #[redacted]We have contacted the customer directly to address their concerns. It was verified that the connectivity concerns that the customer brought to your attention was not a result of an error on our part. We have relayed this information to the subscriber and he is aware that our company...

would not be able to assist or take responsibility for his computer. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #[redacted] We have contacted the customer directly to address their concerns on our EasyPay program.  We were able to offer the customer a courtesy credit for the disputed fees, which our customer did accept.  While we understand the customer does not agree with our returned payment...

fees and policy, we do appreciate the feedback and suggestions he provided and will forward them to the appropriate department.    We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the cabling on her property.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do not want to cause her any frustrations. Upon receipt of this complaint, we were...

able to make contact with our customer on 1/11/16 to address her concerns. After making initial contact we were able to work closely with our Field Leadership team to ensure a technician was dispatched to the home to repair and remove the unwanted cabling mentioned by our customer. Additionally, we also addressed a lingering damage claim concern with our customer as well. We have spoken to our customer again as of 1/18/16 and we are confident the issues at hand have now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications

March 3, 2016 Revdex.com complaint [redacted] We were sorry to hear that the customer is not happy with the rates that they are paying for service. Due to the concerns that were brought to the attention of your office, we completed a thorough review on the account.   Our records...

confirm that the customers were on a temporary marketing promotion which gave them Internet service for one year, for $34.99 per month.  This campaign was in effect from December 17, 2014 through December 16, 2015.  While the customer would like to receive discounted rates without end, the temporary promotion only lasted one year.  Review of the billing indicates that the charges on the statement are correct.  Should the accountholder or the authorized user wish to make changes to their account, they may call our Customer Service Team locally at [redacted] for assistance.   The clients are not locked into an agreement with our company, and may make changes or disconnect their service at any time.  We hope this information has been helpful to your office.  Thank you for the opportunity to address the concerns that the subscriber brought to your attention. Catherine/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to address their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution.  Sincerely,...

 Executive Resolutions Office of the General Manager Cox Communications, Southwest

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  Cox strives to provide as close to 100% uptime as...

possible for our email services.  Regretfully, there can be instances where unplanned maintenance may need to be performed to repair or maintain stability of performance.  We truly apologize for any frustration experienced during these times. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

October 30, 2015Revdex.com complaint # [redacted]We are sorry to hear that the customer is unhappy regarding his billing and services.While we were not able to reach the customer on either of the calls we made to him, we were able to leave him a message and give him our contact information. ...

We also confirmed that the billing was adjusted by our Customer Service Department, and asked the client to call us with further questions.As always, we appreciate the opportunity to assist a customer.  [redacted]/ Cox Communications Executive Offices/ Arizona

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing and overall experience. It is certainly not our intention to cause any frustration. We were able to speak to our customer in response to the service and billing issues she...

brought to the attention of your office.  Due to the service issues our customer is having we scheduled to have a field technician come to her home for resolution.  In response to the billing concerns we offered a solution that we feel the customer is satisfied with.  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank Mrs. B[redacted] for submitting her concerns regarding their recent experience with our Hiring and Acquisitions Department.  Rest assured, we have notified our Human Resources Department of the concerns brought forth in this complaint. This issue will now be researched and...

addressed by our Human Resources Department directly. We appreciate Mrs. B[redacted]’s patience and understanding. Thank you. Executive Resolutions Cox Communications

Revdex.com Case # 11416630   We sincerely regret any inconvenience that our customer has experienced with our company regarding the Visa Gift Card rebate.   We spoke to the customer directly on 5/2/16 to address his concerns and provide a successful resolution.   It is always our goal to...

provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.   We appreciate the opportunity that the Revdex.com has given to us to assist our customer.    Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com complaint # [redacted]—April E[redacted] We were sorry to hear of the difficulty that the customer experienced in her quest to resolve the billing issues.  It’s never our intention to create problems for a valued customer. Due to the concerns that the customer brought to your attention, we...

contacted her directly to discuss.  We advised the customer that a request was completed to have a turned in error letter sent to the client at her current address.  The subscriber has our direct contact information if she has further questions on this matter. We are so glad that your office brought this to our attention.  Thank you! Catherine/Cox Communications Executive Offices/ Arizona

April 18, 2017—Revdex.com complaint# [redacted]—Thomas [redacted] We were sorry to hear of the confusion the customer experienced with his billing.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss the account concerns. We were able to confirm that the...

customer’s billing was corrected and the feedback from the client has been forwarded to the appropriate leadership for further review. As always, we thank the Revdex.com for the opportunity to assist! Catherine/Cox Communications Executive Offices/ Arizona