Talty Chevrolet Buick Cadillac, Inc.

Hello,Thanks for reaching out. It would be nice to compensate me for time spent dealing with this and what was communicated to me by your employee.

We would like to thank the customer for taking the time to file his concerns regarding the pricing for his services and the concerns regarding our seasonal policy.  Please let me begin with an apology for any inconvenience he experienced.  We certainly did not want to cause him any...

frustrations. Upon receipt of this complaint, we researched the account and found that the promotional pricing had already been corrected after it was lost due to our seasonal policy. When we spoke with the customer, he decided to change his services in such a way that there was no promotional discount and at the same time, only a small change in the cost. With these changes, a visit from a technician was needed. That visit was completed the same day as our conversation and the customer was satisfied. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications

Revdex.com Case # 11294132We are sorry to hear our business customer was negatively impacted with billing issues.  Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...

complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We appreciate our customer taking the time to voice their additional concerns regarding the billing for their former Cox account. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns.  Although research of our customer’s account did not reflect that our customer had been misquoted or misled by our staff, we would like to assure them that their feedback regarding their experience with our company will be addressed with the appropriate Cox Communications leadership. We thank our customer for their honest feedback and hope to continue a positive relationship with them moving forward.  It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the customer for taking the time to file their concerns regarding their former Cox account and disputed Early Termination Fee.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customer any...

frustrations. Upon receipt of this complaint we were review the account in question and confirm that our customer’s services were disconnected in May of 2016 as a result of a past due balance. While we understand our customer’s frustration regarding the Early Termination Fee of $810.00 that was billed, we must be transparent in stating that our customer did break the contractual agreement for the Cox HomeLife service and as a result the Early Termination Fee is valid. Additionally, we can also confirm that our customer spoke with our Customer Care Center in November of 2016 for the same issue where this information was also advised. Regretfully, the Early Termination Fee is valid and cannot be waived.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]  Thank You. George Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Jesse and courteous enough to understand the situation and willing to resolve the billng issues. As explained on the phone I do not see billing changes, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Rajamohan Sandella

Revdex.com Case #1[redacted] We would like to thank the customer for taking the time to file their concerns regarding their billing.  It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we contacted our customer directly.  Our...

client was disputing the installation charges for his security system.  He advised us he had an offered installation price in writing.  At our customer’s request we sent him an email of which he could reply to and send us the offer he had so we could research it. As of 10/31 we have not received a return email from our customer.  Although our subscriber did not contact us, he did call our care center on 10/28 and was issued credit to his account for the disputed charges.  It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications[redacted]

August 9, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the confusion that the customer experienced with services and billing.  Due to the concern that the client brought to your attention, we attempted to reach him by phone.  While we did not speak with him, we...

were able to leave messages for him and provided our contact information so he may call us at his convenience. Notes on the account indicate that the subscriber is working directly with our Social Media Team on the pricing and packaging of services.   Our office has offered additional assistance should he need it.  As always, we appreciate the opportunity to assist a client!  Thank you. Catherine/Cox Communications Executive Offices/ Arizona

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We would like to thank the customer for taking the time to file her concerns regarding the quality of the services and support she received.  Please let me begin with an apology for any inconvenience she experienced.  We certainly do/did not want to cause her any frustrations. After...

receiving the complaint, we reached out and spoke with the customer regarding the concerns brought up. Based on the information provided as well as the research completed, a courtesy adjustment for the service issues and experience was applied to the account. Feedback was also collected and submit to the appropriate teams. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
C[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Diana [redacted]

We would like to thank the customer for taking the time to file his concerns regarding his service and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of...

this complaint we see that this customer is already working with us via an escalation they sent to our Corporate Care Department. Our Corporate Care Department has advised us they will reach back out to Mr. Cole today to address any remaining concerns. We are confident that we will reach an amicable resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. Executive Escalations Cox Communications

July 14, 2016—Revdex.com complaint # 11530743 [redacted]   We were sorry to hear that the customer experienced such difficulty with the phone service/transfer of service.  We understand that the customer has already committed to a telephone service provider and does not wish to make any changes at this time.   The customer pointed out in his message to your company that he preferred the telephone service charges we billed to him be removed from his account, and pointed out that there was an outstanding equipment charge on his account, in error.  After a review of the customer’s billing, we confirmed that the telephone charges have been removed from his statement, as well as the equipment charge.    We hope this information is sufficient for final closure of this complaint.  Thank you.   Catherine/ Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file her concerns regarding ongoing service issues on her account.  Please let me begin with an apology for any inconvenience she experienced.  We certainly did not want to cause her any frustrations. Upon receipt of this...

complaint, we reached out and made contact with the customer. At her request, the Cox services were disconnected in her home. The charges in question were addressed and the customer has no further concerns. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their Internet service.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the customer’s...

concerns with their Internet service, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications

Hello, I have been in talks with Cox by phone and then by email only.  We keep emailing each other.  Resolution of Bringing out 6 hd boxes and keeping the price at the 80.00 was supposed to happen.  yet they are now going back on their word.  this was supposed to be a locked in price of 24 months.  Now they are wanting to just do 6 months after talking with the manager handling the Revdex.com complaint. Very frustrated that they do not just call me.  They prefer to just email and change from what was stated via phone call.  Very frustrated.  Thank you,[redacted]

We’re sorry to hear the customer has not received the promised gift card. We have reached out to our rebates team and confirmed the initial mailing was returned by the Post Office. We have re-issued the card and it was mailed June 28, 2017. We have advised the customer to follow up with our team...

directly so we can verify the card is received. Thank You. Thomas Executive Resolutions Cox Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]