Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Abe G[redacted]

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their internet service. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address the concerns that were brought to the attention of...

your office.  Our customer was on a lower level of internet than what they thought they subscribed to.  Our field technician put the customer in contact with the correct department so he could get scheduled for the correct level of service to be installed.  The service installation will be completed on July 25, 2016. Our customer requested credit for a returned payment fee and an installation charge.  As a courtesy to our longstanding customer we issued a credit for each of the charges.  The credits will be posted on his July 24, 2016 statement.    It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joan B[redacted]

First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscription. Upon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed to. At this time, we clarified the coverage for her and there are no further questions or concerns. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...

I received no credit and no phone call.  The issue is not resolved either.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   We spoke with our customer directly to address their concerns. The customer advised us that their services are...

working correctly following a recent service appointment. We assisted with providing the appropriate adjustments and assured them their feedback will be addressed with leadership.   We appreciate the opportunity that the Revdex.com has given to us to assist our customer.    Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com #[redacted] We are sorry to hear of the service issues our customer brought to the attention of your office.  We sincerely regret the inconvenience that he experienced with our company. Upon receipt of his complaint we were able to see he had a service call scheduled on 1/30/16. We did...

attempt to contact our customer on 1/29/16 to no avail. Because we were not able to directly speak with our customer before his service call, we did forward his concerns to our field for review.  We were able to make direct contact with our customer on 2/3/16, at which time we were able to go over the concerns he had.  After speaking to our client we feel we have successfully addressed the concerns he brought to the attention of your office. Thank you for your time and consideration.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

June 8, 2016—Revdex.com rebuttal [redacted]--# [redacted] This reply is being sent to your office in regards to the rebuttal that the client filed regarding her billing dispute.  As we confirmed in our first response, the billing was adjusted as the customer requested.  The client states in her rebuttal to your office that she is now experiencing Internet speed issues. She also states that she would like someone from our Corporate Office to call her to address these service concerns.  Our Corporate Office personnel do not have the training to troubleshoot and diagnose data connectivity and speed issues with our Arizona customers.     Our Technical Support Team is available 24 hours a day, seven days a week, and 365 days of the year for our customer’s convenience. This group can check signals, review equipment, and verify modem levels on the phone with our clients.  This team can also diagnose and provide advice to our clients, as well as schedule a service call to the customer’s home.  If a service call is needed, our Field Technicians work seven days a week, 365 days of the year, and we offer convenient two hour time frames.  We can be reached locally at ###-###-####, or toll free at ###-###-####.  Review of the customer’s account does not indicate that she has reported any service issues to us, and we have no service records on file for internet issues.  We ask that the customer utilize the resources that we provide and allow us to assist her in the manner to which our agents have been trained. We hope this information has been helpful to your office.  Thank you. Catherine/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file his concerns regarding his account billing.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any frustrations. Upon receipt of this complaint we reviewed our...

customer’s account to gain a better understanding of their concerns. During our research of the account we found that our Customer Care Center has waived the disputed Early Termination Fee as of 3/24/16. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George S. Executive Resolutions Cox Communications

We are sorry to hear our business customer is experiencing difficulty with their account. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to ensure the issues are addressed. We are confident our Cox Business Services Department will...

be able to reach an amicable resolution with our customer. Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case # [redacted]
It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns....

On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctly. We are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

When the technician came to my apartment is was to install a new cable box since the old one was not working.  I asked the technician then to check the broken connection in my bedroom & he removed the wall plate and said there were no broken wires that he could see  but he made no attempt to check & see what the problem was nor to schedule a time to return and repair it.

We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.
Upon receipt of this complaint we were able to locate and...

listen to the original sales call our customer had with our Inbound Sales Department on 10/13/15. During this call, we were able to confirm that our customer was quoted a monthly rate of $54.99 for 12 months. Once we were able to verify this information, we made contact with our customer on 10/27/15 and advised him that we would be applying a one-time adjustment of $60.00 to his account to honor the 12 month pricing he was quoted. We are confident the issue at hand has now been resolved. 
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. 
Thank You.
[redacted]Executive ResolutionsCox Communications

We would like to thank the customer for taking the time to file his concerns regarding the serviceability of their property. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we spoke with...

our customer on 5/17/16 to discuss their concerns. During this conversation we advised our customer that we have escalated their concerns to our Construction and Serviceability Department which is now performing the necessary research to determine if this location can be made serviceable by Cox Communications. We would like to assure our customer that we will continue to remain in contact with him throughout the process until we have a clear answer on the serviceability of his location. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Escalations Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.    Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We’d like to thank the customer for reaching back out to the Revdex.com because our first attempts at speaking were unsuccessful. We have emailed the customer back regarding his confusion with the approach the Revdex.com takes in regards to complaints. The customer does have our contact information and email address if he would like to speak with us.