Talty Chevrolet Buick Cadillac, Inc.

When the technician came to my apartment is was to install a new cable box since the old one was not working.  I asked the technician then to check the broken connection in my bedroom & he removed the wall plate and said there were no broken wires that he could see  but he made no attempt to check & see what the problem was nor to schedule a time to return and repair it.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We are sorry to hear our business customer is experiencing difficulty with their account. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to ensure the issues are addressed. We are confident our Cox Business Services Department will...

be able to reach an amicable resolution with our customer. Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their home security sales experience. It is never our intention to cause frustration for our subscribers.   We contacted our customer directly in response to the concerns that he...

brought to the attention of your office.  A thorough review of the account shows that our customer activated our home security service in November of 2015.  At the time of the installation there were not any disputes on the equipment being installed.  The customer was contacted in February by one of our Security Supervisors to address his camera and equipment concerns, and we understand that he was not happy with the outcome of this interaction.  While it is always our goal to provide 100% satisfaction to all of our clients, we were not able to provide the subscriber with the information that he was looking for.   We apologize that the client is not satisfied with the service and the answers that we have given to him.  If the customer would like to speak to our Home Security Team, he may call us directly at [redacted]  We hope this information has been helpful to your office.  Thank you.  Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   We spoke with our customer directly to address their concerns. The customer advised us that their services are...

working correctly following a recent service appointment. We assisted with providing the appropriate adjustments and assured them their feedback will be addressed with leadership.   We appreciate the opportunity that the Revdex.com has given to us to assist our customer.    Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I received no credit and no phone call.  The issue is not resolved either.

Revdex.com #[redacted] We are sorry to hear of the service issues our customer brought to the attention of your office.  We sincerely regret the inconvenience that he experienced with our company. Upon receipt of his complaint we were able to see he had a service call scheduled on 1/30/16. We did...

attempt to contact our customer on 1/29/16 to no avail. Because we were not able to directly speak with our customer before his service call, we did forward his concerns to our field for review.  We were able to make direct contact with our customer on 2/3/16, at which time we were able to go over the concerns he had.  After speaking to our client we feel we have successfully addressed the concerns he brought to the attention of your office. Thank you for your time and consideration.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I hereby reject the business's response to my complaint. Cox Communications did not even try to rectify the issue. If you do the math I was pretty much scammed out of 300.00 plus dollars by Cox communications employee. And their response is to try to scam me again by sending a tech out to supposedly fix my internet which didn't get fixed by the way so they can charge me more money which they did. Telling they were gonna credit me 130.00 dollars and then not doing so. After they were contacted by the Revdex.com all they did was call me back and offer me the same 130 dollar credit.

November 4, 2015Revdex.com complaint # [redacted]We were sorry to hear of the difficulty that the customer is experiencing with his services.  Due to the concerns that the customer brought to your attention, we contacted him directly to discuss.  Our Field Leadership is aware of the...

video reception service grievances that the client has brought to the attention of your office.   We will continue to work with the customer directly towards resolution of the service concerns.As always, thank you for the opportunity to assist a valued customer.[redacted]/Office of the General Manager/Cox Communications Executive Offices

Revdex.com Case # [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns. The customer informed us that the issue has...

been resolved.
Thank you for your time and consideration.
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case # [redacted]
It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.As of November 23, 2015, our Corporate Office had been in contact with the customer regarding their concerns....

On December 4, 2015, we followed up with the customer and confirmed their issues had been addressed and the services are now working correctly. We are confident that this complaint has been successfully resolved.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case # [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   Upon receiving our customer’s complaint, we had partnered with our Billing Support Department...

regarding the promotional discount. As of 8/16/16, the ticket has been resolved and the discount is now available to be properly added to their account. Our Giga-blast Sales Team has advised us they will continue working with the customer directly but we will continue monitoring the order and follow up to ensure everything is successfully resolved.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

June 8, 2016—Revdex.com rebuttal [redacted]--# [redacted] This reply is being sent to your office in regards to the rebuttal that the client filed regarding her billing dispute.  As we confirmed in our first response, the billing was adjusted as the customer requested.  The client states in her rebuttal to your office that she is now experiencing Internet speed issues. She also states that she would like someone from our Corporate Office to call her to address these service concerns.  Our Corporate Office personnel do not have the training to troubleshoot and diagnose data connectivity and speed issues with our Arizona customers.     Our Technical Support Team is available 24 hours a day, seven days a week, and 365 days of the year for our customer’s convenience. This group can check signals, review equipment, and verify modem levels on the phone with our clients.  This team can also diagnose and provide advice to our clients, as well as schedule a service call to the customer’s home.  If a service call is needed, our Field Technicians work seven days a week, 365 days of the year, and we offer convenient two hour time frames.  We can be reached locally at ###-###-####, or toll free at ###-###-####.  Review of the customer’s account does not indicate that she has reported any service issues to us, and we have no service records on file for internet issues.  We ask that the customer utilize the resources that we provide and allow us to assist her in the manner to which our agents have been trained. We hope this information has been helpful to your office.  Thank you. Catherine/Cox Communications Executive Offices/ Arizona

First, we’d like to thank our customer for reaching back out to get some clarity regarding her concerns with our Cox Tech Solutions subscription. Upon receiving her rebuttal, we reached out to speak with her regarding the lingering concerns she had regarding the Cox Tech Solutions plan that she agreed to. At this time, we clarified the coverage for her and there are no further questions or concerns. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joan B[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our...

customer to address their concerns, however, our attempts to reach them have been unsuccessful.  Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case #11249402We are sorry to hear our business customer was negatively impacted with his email service.  Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...

complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs.  We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience with swapping your modem.  I have conducted a review of your account and...

have determined the following:Our records show that on January 11, 2016, you contacted our customer service team requesting to exchange your WiFi modem for a telephone modem.  In addition, there was a request to change the account name from Mr. [redacted] name to your name.When attempting to exchange the modem, there was an internal error that would not allow us to provision the equipment.  This error was resolved internally and did not require a technician to visit your home.  Please accept our apologies if this was not explained to you.In order to process the name change, Cox must disconnect the active account prior to establishing the new account.  This is the reason why you temporarily lost services.  When transferring the phone number from the former account (Mr. [redacted] account) to your account, the representative failed to have the phone number reserved.  This resulted in you temporarily not having the phone number assigned to your account.  Our records show this has now been corrected.Ms. [redacted] these many failures are embarrassing to our organization and does not display the legendary service we have built our reputation on.  We will use your experience as a coaching opportunity to ensure our representatives are thoroughly and efficiently assisting our customers.  Again, we apologize for the frustrations we caused you and I am available for any additional questions and/or concerns you may have regarding your Cox account.  My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications1[redacted]

We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center.  Please let me begin with an apology for any inconvenience he experienced.  We certainly do not want to cause him any...

frustrations.
Upon receipt of this complaint, we were able to make contact with our customer on 12/31/15 to discuss the concerns with their account. After reviewing the account we assured our customer the appropriate adjustments were made to both his former and current Cox accounts to ensure the disconnection for his previous address reflected the correct date of 10/30/15. This correction resulted in a credit of $71.74 being applied to our customer’s new account as well as a credit of $8.00 to waive a late fee and a $50.00 adjustment for our customer’s frustration. We are confident the issue at hand has now been resolved.
It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
Thank You.
George
[redacted]
Cox Communications

This is  a ongoing problem and when  you call in  you get the same lies and no help I got told to call Jenny directly  but she is not always in her office so what good would that do the voice mail tells  you they wil call you back the next busnnies day but the truth is its when they get around to it and if then