Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted Cox communications to try to resolve the compliant. I am waiting for a response from them. 
Regards,
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  At Cox Communications we’re working hard every day to add value to your services.  We continue to offer more HD channels, expand On DEMAND access to your favorite networks and entertainment on every...

screen, allowing you to stream shows on multiple devices at home or wherever life takes you.  In providing the most up to date and complete programming packages available, Cox Communications strives to keep the rising rebroadcast fees associated with carrying all of your favorite major networks as low as possible.  With today’s sports programming we are seeing many major networks providing regional sports networks of their own.  With this in mind, in an attempt to keep you better informed of the costs associated with the delivery of regionals sports programming, a new Regional Sports Surcharge in the amount of $6.00 will be listed on your bill under the “Other fees and Surcharges” section of your bill.  Regional Sports Network channels can be found on all video tiers starting at the TV Essential tier and above.  The Regional Sports Surcharge is not protected under the Price Lock Guarantee.  Please see the terms and conditions of your Residential Customer Service Agreement at:  [redacted]  The terms of the 24-Month Service Agreement can be found at: [redacted] Our customer was informed in advance on their monthly billing statement of the increase in the Broadcast Surcharge and the Regional Sports Surcharge.  Additionally, our customer reached out to our Customer Care Center and we confirmed the changes in billing as well.     We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration.   We have contacted our customer directly to address his concerns in detail and were unable to come to a mutual resolution.  While the...

customer is asking for reimbursement for lease fee’s for a data modem, our company does not have/have never offered a rent to own program.    The customer stated that one of our store agents verbally offered him a rent to own modem and we then continued to charge him after the customer determined the equipment was paid off.  Due to multiple calls into our care center and customer frustration,  we offered and applied a one time courtesy credit of $130.00.  No further credit is justified and the customer has been made aware of this.       It is always our goal to provide our customers with exemplary customer service. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer.   Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

her concerns and once we are able to speak to her we are confident we will provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  [redacted] E.Executive Resolutions Office of the General Manager Cox Communications, [redacted]

Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...

the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have identified the details of the delinquent balance.  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

December 10, 2015
Revdex.com complaint # [redacted]   
[redacted]
We were sorry to hear of the confusion that the customer experienced
with her account. 
Due to the concerns that the customer brought to the
attention of your company, we contacted...

her directly to give her a detailed
explanation of her billing and promotions. 
While our company protects our customer’s privacy and we won’t share the
details on a publicly posted website, we verified the promotion s via email to
the customer.
As always, we appreciate the opportunity to address our
customers concerns.  Thank you.
Catherine/ Cox Communications Executive Offices/ Arizona

This has been the response from COX for two years. They have done nothing to resolve the situation. It doesn't take two years to resolve a connectivity problem on a network. This is a stall tactic on the part of Cox Communications. They do not want to pay for infrastructure.  Feel free at any time to contact me as I have some expertise on network management and design.

Revdex.com Case # [redacted]
* It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   We left the customer a message on 4/21/16 with our contact information to return our call. While the...

customer did leave us a message on 4/22/16, we were unable to reach him when calling back that day and again on 4/28/16. We also sent an e-mail to the address listed on the complaint on 4/29/16.    Once we are able to verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  After a detailed review of our customers account we see that they are subscribed to the Cox Starter Internet service.  This is an entry level tier that is priced at our most affordable rate.  Over the last 12 months our customer has enjoyed a $5 courtesy discount that has since expired.  Regretfully, there is no further promotional opportunities on our starter level of internet service.  We appreciate the opportunity to review our customers account and would be willing to review discount opportunities with them should they decide to bundle additional services (Television, Digital Telephone) with their internet service.      It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. We previously contacted our customer directly to address their concerns in detail and have shared our findings with her that at no time was the customer owed a credit.  We have outlined the final months of the customers services below. This of course is a simple version, the complete and detailed version can be found on their month statements that are mailed on the 22nd of each month.  We would like to further note that our customer elected to terminate her services voluntarily on June 20, 2016.  At that point we do not provide access to any television networks through Cox service lines.  To access network programming the customer would need to acquire service with another provider or purchase a digital antenna at any electronics retailer.        4/22 – 5/21Customer monthly outstanding balance $98.87 Payment processed 5/17/16 - $98.87 5/22 – 6/21 Customer outstanding balance $114.36 includes pay per movie rental24 month promotion included a $20 step up increase from months 13-24 on 5/22/2016. 6/7Cox added an additional promotion/discount to the account ($15.00) and downgraded TV from advanced to Economy.  This was applied mid-month, customer received 50% of the discount and prorated change in service.New balance on the account $98.35 6/16Auto Pay processed payment for $114.36 leaving account at credit balance of <$16.01> 6/20Customer disconnected account.  Customer received pro-rated credit for last two days of the month and the Early Termination Fee of $112.41 leaving the account at a balance of $91.44. 7/1Customer final payment processed for total balance of $91.44. We consider this complaint closed as no credit was due at any time.  [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

September 19, 2016—Revdex.com complaint# [redacted] We were sorry to hear that a long time and loyal customer of ours was confused on his billing and charges.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns. After...

reviewing the account and the charges incurred, we were able to correct the customer’s billing.  The customer is happy with our credits and efforts that we made to correct his billing.       As always, we appreciate the opportunity to assist our customer.  Thank you! [redacted]/Cox Communications Executive Offices/ Arizona

July 19, 2016   Revdex.com complaint # [redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill.  Due to the concerns that the client brought to your attention, we contacted the customer directly.   The necessary adjustments...

have been made to the customer’s account.  At this moment the customers billing concern has been resolved in a satisfactory manner.  The client has our contact information should she wish to contact us directly.   As always, we thank the Revdex.com for the opportunity to assist our customer.   Melissa/Cox Communications Executive Offices/ Arizona

As I said before I am handicapped so I do not talk well. Email is my best form of communication. I received credit for one service call and one install but not the second one. I am still owed credit for $50. Furthermore my bill should be $249 not $301 so there is proof. I know there is no documentation but I know what free items I was told. Maybe you should educate your technicians as I'm sure Ill have another issue in the future. I was told one year free for the modem rental because of the many calls I had to make. It was your so called skilled who had me believe the problem was the service or Cox end for a month and 3 service calls. Next time Id recommend know when the modem is the problem first. I do not need or want HBO but at this point Id like what was said. Now I believe with this trouble Cox should credit me the uncalled for $50 service fee and a credit for this illogical complaint. I am probably going to knee 2 digital boxes for $2.99. What can you do there too? Before another issue. ONE TIME CHARGES AND CREDITS$175.00 Professional Installation - TV Mar 30 $50.00 Service Appointment Mar 30 $75.00 Professional Installation - Internet Apr 04 $50.00

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempts to reach them have been unsuccessful.  At this time, we have reviewed our customers account and updated his account to reflect equipment returned from a different Cox Site.   Once we are able to speak with the customer and verify the account, we can address any other concerns and provide a successful resolution.   Thank you for your time and consideration. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

September 19, 2016—Revdex.com complaint # [redacted]—[redacted] We are sorry to hear of the inconvenience and confusion that the customer has experienced with our company.  Due to the concerns that the customer brought to the attention of your office, we notified our Collections Leadership Team and...

asked for a review of the account. We were advised by our Collections Team that once a customer makes payment arrangements and is granted an extension for a past due billing, the customer must make the payment on the promised date.  If the customer does not make the payment, the account is in danger of being disconnected.  Because the client’s account is severely past due, all future arrangements for payment or extensions can only be made directly with our Collections Department.  Should the subscriber decide to make a payment or wish to discuss her account, she may contact our Collections Team directly at [redacted].  This group is fully capable of viewing and investigating the current and past due account charges in detail. We hope this information has been helpful to your office.  Thank you. [redacted]/ Cox Communications Executive Offices/ Arizona

Revdex.com complaint #[redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill.  Due to the concerns that the client brought to your attention, we contacted the customer directly.   Unfortunately, our attempts to...

follow up with the customer with the contact information provided were unsuccessful. It is always our goal to provide our customers with exemplary customer service.    Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000   As always, we thank the Revdex.com for the opportunity to assist our customer.   Melissa/Cox Communications Executive Offices/Arizona

We would like to thank our customer for taking the time to file his concerns regarding his account.  Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.   Upon receipt of this complaint we were able to...

speak with our customer and were able to fully resolve his concerns.     It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]

my mother and I submitted identical complaints 15 minutes apart on the Revdex.com site.  We both had the same exact issue.  We are next door neighbors.  We both asked to be compensated for our time for making your business do the right thing.  My mother was compensated 25 dollars, and her issue was resolved the next day.  Mine took a week, and I am having to do more work to make u do the right thing, so I want to be compensated more than 25 dollars.  My mother's address is [redacted]  Mine is [redacted]  Also, I spent hours on the phone with u guys, on multiple days, speaking with multiple sipervisors.  My mother did not.  Do the right thing.