Talty Chevrolet Buick Cadillac, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The woman who came into our home to sell us this product told us it was a two year contract. Regretfully, we trusted this woman when signing the contract. Is this company saying they can just tell us whatever they want through lies to get us to sign a piece of paper? I cannot believe the response of this company when the woman representing their company came into our home and told us this information. We are again requesting removal of these services at the cost of Cox communications based on the information verbally shared with their customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I would like to say it was less about receiving the credit and more about the fact that we were treated poorly when we asked for the call to be reviewed and the fact that it took so long to get a response.  It took a complaint to the Revdex.com rather than one of the four different agents we spoke to getting it resolved.  We did not complain to get the credit, we complained to get the issue resolved.  We do however thank you for the credit.  Perhaps revisit this process so others do not have to go through it as well.
Regards,
[redacted]

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have identified the details of the delinquent balance.  It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  After a detailed review of our customers account we see that they are subscribed to the Cox Starter Internet service.  This is an entry level tier that is priced at our most affordable rate.  Over the last 12 months our customer has enjoyed a $5 courtesy discount that has since expired.  Regretfully, there is no further promotional opportunities on our starter level of internet service.  We appreciate the opportunity to review our customers account and would be willing to review discount opportunities with them should they decide to bundle additional services (Television, Digital Telephone) with their internet service.      It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.

September 19, 2016—Revdex.com complaint # [redacted]—[redacted] We are sorry to hear of the inconvenience and confusion that the customer has experienced with our company.  Due to the concerns that the customer brought to the attention of your office, we notified our Collections Leadership Team and...

asked for a review of the account. We were advised by our Collections Team that once a customer makes payment arrangements and is granted an extension for a past due billing, the customer must make the payment on the promised date.  If the customer does not make the payment, the account is in danger of being disconnected.  Because the client’s account is severely past due, all future arrangements for payment or extensions can only be made directly with our Collections Department.  Should the subscriber decide to make a payment or wish to discuss her account, she may contact our Collections Team directly at [redacted].  This group is fully capable of viewing and investigating the current and past due account charges in detail. We hope this information has been helpful to your office.  Thank you. [redacted]/ Cox Communications Executive Offices/ Arizona

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have asked this complaint be elevated to a manager- I have had trouble getting a hold of her. We made an appointment on 6/3/15 at 2:00 to speak- she did not call or answer her phone. I have left multiple messages and have not heard back from anyone.
Regards,
[redacted]

my mother and I submitted identical complaints 15 minutes apart on the Revdex.com site.  We both had the same exact issue.  We are next door neighbors.  We both asked to be compensated for our time for making your business do the right thing.  My mother was compensated 25 dollars, and her issue was resolved the next day.  Mine took a week, and I am having to do more work to make u do the right thing, so I want to be compensated more than 25 dollars.  My mother's address is [redacted]  Mine is [redacted]  Also, I spent hours on the phone with u guys, on multiple days, speaking with multiple sipervisors.  My mother did not.  Do the right thing.

Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...

the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

December 10, 2015
Revdex.com complaint # [redacted]   
[redacted]
We were sorry to hear of the confusion that the customer experienced
with her account. 
Due to the concerns that the customer brought to the
attention of your company, we contacted...

her directly to give her a detailed
explanation of her billing and promotions. 
While our company protects our customer’s privacy and we won’t share the
details on a publicly posted website, we verified the promotion s via email to
the customer.
As always, we appreciate the opportunity to address our
customers concerns.  Thank you.
Catherine/ Cox Communications Executive Offices/ Arizona

Revdex.com complaint #[redacted]   We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill.  Due to the concerns that the client brought to your attention, we contacted the customer directly.   Unfortunately, our attempts to...

follow up with the customer with the contact information provided were unsuccessful. It is always our goal to provide our customers with exemplary customer service.    Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000   As always, we thank the Revdex.com for the opportunity to assist our customer.   Melissa/Cox Communications Executive Offices/Arizona

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.    We have reached out to our customer to...

address their concerns, however, our attempts to reach them have been unsuccessful.  At this time, we have reviewed our customers account and updated his account to reflect equipment returned from a different Cox Site.   Once we are able to speak with the customer and verify the account, we can address any other concerns and provide a successful resolution.   Thank you for your time and consideration. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # [redacted]
* It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company.   We left the customer a message on 4/21/16 with our contact information to return our call. While the...

customer did leave us a message on 4/22/16, we were unable to reach him when calling back that day and again on 4/28/16. We also sent an e-mail to the address listed on the complaint on 4/29/16.    Once we are able to verify the account, we can address their concerns and provide a successful resolution.   Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case# [redacted]   It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with our company regarding the promotional offer.   On August 11, 2016, a member of our Customer Experience...

Department made contact with our customer and confirmed their issues were resolved at the Cox Retail Location earlier that day. We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involved. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you for your time and consideration.   Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

This has been the response from COX for two years. They have done nothing to resolve the situation. It doesn't take two years to resolve a connectivity problem on a network. This is a stall tactic on the part of Cox Communications. They do not want to pay for infrastructure.  Feel free at any time to contact me as I have some expertise on network management and design.

September 19, 2016—Revdex.com complaint# [redacted] We were sorry to hear that a long time and loyal customer of ours was confused on his billing and charges.  Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns. After...

reviewing the account and the charges incurred, we were able to correct the customer’s billing.  The customer is happy with our credits and efforts that we made to correct his billing.       As always, we appreciate the opportunity to assist our customer.  Thank you! [redacted]/Cox Communications Executive Offices/ Arizona

It is our goal to provide our customers with exemplary customer service.  We sincerely regret the inconvenience that our customer has experienced with their services.  We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the...

opportunity that the Revdex.com has given to us to assist our customer.  Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

As I said before I am handicapped so I do not talk well. Email is my best form of communication. I received credit for one service call and one install but not the second one. I am still owed credit for $50. Furthermore my bill should be $249 not $301 so there is proof. I know there is no documentation but I know what free items I was told. Maybe you should educate your technicians as I'm sure Ill have another issue in the future. I was told one year free for the modem rental because of the many calls I had to make. It was your so called skilled who had me believe the problem was the service or Cox end for a month and 3 service calls. Next time Id recommend know when the modem is the problem first. I do not need or want HBO but at this point Id like what was said. Now I believe with this trouble Cox should credit me the uncalled for $50 service fee and a credit for this illogical complaint. I am probably going to knee 2 digital boxes for $2.99. What can you do there too? Before another issue. ONE TIME CHARGES AND CREDITS$175.00 Professional Installation - TV Mar 30 $50.00 Service Appointment Mar 30 $75.00 Professional Installation - Internet Apr 04 $50.00

We are truly sorry to hear our customer has additional concerns regarding their Cox account. Rest assured, we are dedicated to reaching a resolution for our customer. Upon receipt of this complaint, we were able to make contact and speak to our customer directly on 7/2/15 to discuss her concerns. We advised our customer that her rebate currently has an estimated delivery date of 7/3/15 and that we would be contacting her on 7/6/15 to check in to ensure she has received it. On 7/6/15 we spoke to our customer again who advised us that she was currently away from the home but asked us to check in on 7/7/15. We would like to assure our customer that we will continue to remain in contact with her until we are assured she has received her rebate. We appreciate our customer’s patience and understanding.Thank you. [redacted]Executive EscalationsCox Communications