Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I returned [redacted] call three separate timesNo one from the Cox Executive Escalation team has returned my callsI just want this resolved so I will not have to call, email or write Cox Communications ever againI have already confirmed my account information with CoxI indicated I wanted to discontinue my cable and internet service with Cox effective July 16, The recording at Cox states my call would be returned, but it never has beenNo supervisor ever called me backI am greatly disappointed with how Cox has handled this matterI was a long time customer of Cox Communications, but I would not recommend Cox to any one Regards, [redacted]
This is just another example of poor communication and service from Cox or an out right lie As a result of my first complaint back in May, Cox agreed to pick up their equipment A technician came to the house and picked up the modem but for some reason did not pick up the rest of the equipment Cox was notified and the rest of the equipment sat in the house until Cox picked it up a few days ago My required out come remains unchanged
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Dani GExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
It has been verified today that the issue I was promised by Cox many times to be fixed, never wasIn fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issuesI didn’t bother asking if the main cable down the street was replaced, I assumed notSo since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $spent on modems and routers only to find out that the issues was never fixed with CoxSince I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCCAdditionally, I am also considering notifying my neighbors and friends in the mediaThis due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of creditI can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixedI will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixedOtherwise, I will proceed with AG, FCC and my dear friend and x-neighbor Tess R [redacted] who lived across the street and also experienced the same issuesI think she would like to have the story since she personally experienced it, (you can check public records)Finally, Duncan T [redacted] who also lived next door would also like the information since he fought with cox for years on this issueI personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or creditsI was to receive a min year credit, never got that along with the speed fix [redacted]
We would like to thank the customer for taking the time to file their concerns regarding the overpayment to their account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we see that our customer has spoken with our Customer Care Center regarding their request for a refund for an overpayment on multiple occasionsOn each contact, our customer has been advised that in order for Cox Communications to provide a refund, we must receive proof of a cleared payment via a running bank statementUnfortunately, to this point our customer has not provided this information to usShould our customer choose to provide the requested documentation, we would be happy to assist them further with refunding an overpaymentIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
[redacted] —Revdex.com rebuttal # [redacted] We are sorry that the customer is unhappy with the answer that we supplied your office on July 14, While the customer continues to insist that he was never notified that his rate was temporary, we are unable to reinstate the discounted rate for serviceOur Sales Team is knowledgeable in locating packages that work best for our customersShould the customer wish to change his level of service, or would like to talk to a Customer Service Agent regarding package and promotion options, he may call us at ###-###-####, or toll free at ###-###-#### to discuss his optionsWe ask that the customer allow us the opportunity to assist him with his services We hope this information has been helpful for final closure to the client’s concerns Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We left the customer a message on 4/21/with our contact information to return our callWhile the customer did leave us a message on 4/22/16, we were unable to reach him when calling back that day and again on 4/28/We also sent an e-mail to the address listed on the complaint on 4/29/ Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration We have contacted our customer directly to address his concerns in detail and were unable to come to a mutual resolution While the customer is asking for reimbursement for lease fee’s for a data modem, our company does not have/have never offered a rent to own program The customer stated that one of our store agents verbally offered him a rent to own modem and we then continued to charge him after the customer determined the equipment was paid off Due to multiple calls into our care center and customer frustration, we offered and applied a one time courtesy credit of $ No further credit is justified and the customer has been made aware of this It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
BBB Case # [redacted] We regret to hear of any frustration this matter has caused. However, the Cox Fraud Investigation Department has advised us there is no record of this documentation being received from this individual. As previously mentioned, this documentation is required for our Fraud Investigation Department to further proceed. Should the individual have any additional questions or concerns regarding this matter, they can contact our Fraud Investigation Department at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their cable services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause them any frustrations.Upon receipt of this complaint, we were able to make contact with our customer on 9/1/to discuss her concernsDuring our conversation with our customer we advised her that we did research her account and her concerns with her Cox Cable services in fullOur research found that after the services were installed on 2/14/that we found calls on 6/26/and 7/18/regarding issues with the Cox Video On Demand serviceThe account notes for each of these calls indicate our Customer Care Representatives were able to reset her equipment to restore the servicesOn 8/24/our customer contacted our Customer Care Center to disconnect her cable services as a result of the issues with her Cox Video On Demand serviceIn an attempt to address the issue, our Customer Care Representative did offer to send a technician to the home to resolve the problem, but our customer declined this offer and opted to proceed with the disconnection of serviceWhile we understand our customer may have experienced issues with her Cox Video On Demand services, without being given the opportunity to send a technician to the home to address the problem we do not have justification to waive the early termination fee that was billed In an effort to reach a resolution we did offer a one-time credit of $but our customer opted to decline this credit offerIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You[redacted] Executive ResolutionsCox Communications
Revdex.com #We would like to thank the Revdex.com for bringing our customers additional concerns to our attention Please know that we have forwarded our customer’s experience and feedback to the DSR’s leader for further review We are sorry for the frustration this experience has caused our customer Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the pricing for his services and the concerns regarding our seasonal policy Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we researched the account and found that the promotional pricing had already been corrected after it was lost due to our seasonal policyWhen we spoke with the customer, he decided to change his services in such a way that there was no promotional discount and at the same time, only a small change in the costWith these changes, a visit from a technician was neededThat visit was completed the same day as our conversation and the customer was satisfiedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank our customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
BBB Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. The payment in question was made through our automated telephone system which allows customers to input... information associated with their Cox account to make a payment. No account verification is required. The card holder of said payment contacted Cox the day the payment was processed in our system. After receiving the required documentation, the payment was transferred to their account the following week. No charges were applied to either account for the payment transfer. On July 24th, 2015, we spoke with the customer to address their concerns. We advised the customer that their current balance, which includes several months of Cox services with lack of payment, is valid. As a courtesy to the customer, we offered and applied a one-time adjustment for their time, inconvenience and any negative impact to their family as a result of the payment. We advised the customer the new balance amount owed to restore their Cox services which they agreed to pay in full at their convenience. During that time it was to our understanding that the customer understood our position regarding their complaint and that no further compensation would be provided. As we have already advised the customer last July, there is no justification for Cox to remove the balance as the charges are valid. While we regret to hear that our customer feels their complaint is unresolved, we feel that the compensation we have already provided has been more than generous. Should the customer need any assistance with restoring their Cox services, we will be more than happy to assist. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
Revdex.com # [redacted] We made direct contact with our customer on March 2, in response to their complaintWe have offered compensation to our customer for the troubles they have endured with their service She advised us that she wanted to speak to her husband before accepting any credits and she would call our office back Once she reaches back out to our office we will be happy to further assist her Thank you for your time and consideration Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their service and account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the... customer’s concerns with their account, we did attempt to reach them at the telephone number listed on the account to address these issues on 1/24/18 and 1/26/18 but we were unsuccessful. While we were unsuccessful in speaking to our customer directly, we have conducted a research of their account to gain a better understanding of their concerns. After review of the account we do see that our customer has since spoken with our Customer Care Center to advise that the service issues have been resolved. Additionally, we do see that a credit has been applied to the account for the interruption our customer experienced with their services. It is our understanding that this issue is now resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their refund requestIt is certainly not our intention to cause any frustrationWhile Mr [redacted] is not an authorized user on this account we were still able to request the refund in question We did verify with our refund department that the refund is currently being processed and is scheduled to mail out on March 22, Our office left Mr [redacted] a message advising him of when the refund will be mailed out It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
August 6, Revdex.com# [redacted] - [redacted] We would like to thank the customer for taking the time to file her concerns regarding the remaining internet issues Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to make contact with our customer and arranged to have a tech visit her home to correct the issues once and for allOur tech visited the home on 08/03/and we were able to confirm with our customer that the issues are now fully resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouMelissa Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I returned [redacted] call three separate timesNo one from the Cox Executive Escalation team has returned my callsI just want this resolved so I will not have to call, email or write Cox Communications ever againI have already confirmed my account information with CoxI indicated I wanted to discontinue my cable and internet service with Cox effective July 16, The recording at Cox states my call would be returned, but it never has beenNo supervisor ever called me backI am greatly disappointed with how Cox has handled this matterI was a long time customer of Cox Communications, but I would not recommend Cox to any one Regards, [redacted]
This is just another example of poor communication and service from Cox or an out right lie As a result of my first complaint back in May, Cox agreed to pick up their equipment A technician came to the house and picked up the modem but for some reason did not pick up the rest of the equipment Cox was notified and the rest of the equipment sat in the house until Cox picked it up a few days ago My required out come remains unchanged
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Dani GExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
It has been verified today that the issue I was promised by Cox many times to be fixed, never wasIn fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issuesI didn’t bother asking if the main cable down the street was replaced, I assumed notSo since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $spent on modems and routers only to find out that the issues was never fixed with CoxSince I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCCAdditionally, I am also considering notifying my neighbors and friends in the mediaThis due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of creditI can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixedI will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixedOtherwise, I will proceed with AG, FCC and my dear friend and x-neighbor Tess R [redacted] who lived across the street and also experienced the same issuesI think she would like to have the story since she personally experienced it, (you can check public records)Finally, Duncan T [redacted] who also lived next door would also like the information since he fought with cox for years on this issueI personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or creditsI was to receive a min year credit, never got that along with the speed fix [redacted]
We would like to thank the customer for taking the time to file their concerns regarding the overpayment to their account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we see that our customer has spoken with our Customer Care Center regarding their request for a refund for an overpayment on multiple occasionsOn each contact, our customer has been advised that in order for Cox Communications to provide a refund, we must receive proof of a cleared payment via a running bank statementUnfortunately, to this point our customer has not provided this information to usShould our customer choose to provide the requested documentation, we would be happy to assist them further with refunding an overpaymentIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Resolutions Cox Communications
[redacted] —Revdex.com rebuttal # [redacted] We are sorry that the customer is unhappy with the answer that we supplied your office on July 14, While the customer continues to insist that he was never notified that his rate was temporary, we are unable to reinstate the discounted rate for serviceOur Sales Team is knowledgeable in locating packages that work best for our customersShould the customer wish to change his level of service, or would like to talk to a Customer Service Agent regarding package and promotion options, he may call us at ###-###-####, or toll free at ###-###-#### to discuss his optionsWe ask that the customer allow us the opportunity to assist him with his services We hope this information has been helpful for final closure to the client’s concerns Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret the inconvenience that our customer has experienced with our company We left the customer a message on 4/21/with our contact information to return our callWhile the customer did leave us a message on 4/22/16, we were unable to reach him when calling back that day and again on 4/28/We also sent an e-mail to the address listed on the complaint on 4/29/ Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration We have contacted our customer directly to address his concerns in detail and were unable to come to a mutual resolution While the customer is asking for reimbursement for lease fee’s for a data modem, our company does not have/have never offered a rent to own program The customer stated that one of our store agents verbally offered him a rent to own modem and we then continued to charge him after the customer determined the equipment was paid off Due to multiple calls into our care center and customer frustration, we offered and applied a one time courtesy credit of $ No further credit is justified and the customer has been made aware of this It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
BBB Case # [redacted] We regret to hear of any frustration this matter has caused. However, the Cox Fraud Investigation Department has advised us there is no record of this documentation being received from this individual. As previously mentioned, this documentation is required for our Fraud Investigation Department to further proceed. Should the individual have any additional questions or concerns regarding this matter, they can contact our Fraud Investigation Department at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their cable services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause them any frustrations.Upon receipt of this complaint, we were able to make contact with our customer on 9/1/to discuss her concernsDuring our conversation with our customer we advised her that we did research her account and her concerns with her Cox Cable services in fullOur research found that after the services were installed on 2/14/that we found calls on 6/26/and 7/18/regarding issues with the Cox Video On Demand serviceThe account notes for each of these calls indicate our Customer Care Representatives were able to reset her equipment to restore the servicesOn 8/24/our customer contacted our Customer Care Center to disconnect her cable services as a result of the issues with her Cox Video On Demand serviceIn an attempt to address the issue, our Customer Care Representative did offer to send a technician to the home to resolve the problem, but our customer declined this offer and opted to proceed with the disconnection of serviceWhile we understand our customer may have experienced issues with her Cox Video On Demand services, without being given the opportunity to send a technician to the home to address the problem we do not have justification to waive the early termination fee that was billed In an effort to reach a resolution we did offer a one-time credit of $but our customer opted to decline this credit offerIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You[redacted] Executive ResolutionsCox Communications
Revdex.com #We would like to thank the Revdex.com for bringing our customers additional concerns to our attention Please know that we have forwarded our customer’s experience and feedback to the DSR’s leader for further review We are sorry for the frustration this experience has caused our customer Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the pricing for his services and the concerns regarding our seasonal policy Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we researched the account and found that the promotional pricing had already been corrected after it was lost due to our seasonal policyWhen we spoke with the customer, he decided to change his services in such a way that there was no promotional discount and at the same time, only a small change in the costWith these changes, a visit from a technician was neededThat visit was completed the same day as our conversation and the customer was satisfiedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications
We would like to thank our customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
BBB Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. The payment in question was made through our automated telephone system which allows customers to input... information associated with their Cox account to make a payment. No account verification is required. The card holder of said payment contacted Cox the day the payment was processed in our system. After receiving the required documentation, the payment was transferred to their account the following week. No charges were applied to either account for the payment transfer. On July 24th, 2015, we spoke with the customer to address their concerns. We advised the customer that their current balance, which includes several months of Cox services with lack of payment, is valid. As a courtesy to the customer, we offered and applied a one-time adjustment for their time, inconvenience and any negative impact to their family as a result of the payment. We advised the customer the new balance amount owed to restore their Cox services which they agreed to pay in full at their convenience. During that time it was to our understanding that the customer understood our position regarding their complaint and that no further compensation would be provided. As we have already advised the customer last July, there is no justification for Cox to remove the balance as the charges are valid. While we regret to hear that our customer feels their complaint is unresolved, we feel that the compensation we have already provided has been more than generous. Should the customer need any assistance with restoring their Cox services, we will be more than happy to assist. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
Revdex.com # [redacted] We made direct contact with our customer on March 2, in response to their complaintWe have offered compensation to our customer for the troubles they have endured with their service She advised us that she wanted to speak to her husband before accepting any credits and she would call our office back Once she reaches back out to our office we will be happy to further assist her Thank you for your time and consideration Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their service and account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the... customer’s concerns with their account, we did attempt to reach them at the telephone number listed on the account to address these issues on 1/24/18 and 1/26/18 but we were unsuccessful. While we were unsuccessful in speaking to our customer directly, we have conducted a research of their account to gain a better understanding of their concerns. After review of the account we do see that our customer has since spoken with our Customer Care Center to advise that the service issues have been resolved. Additionally, we do see that a credit has been applied to the account for the interruption our customer experienced with their services. It is our understanding that this issue is now resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their refund requestIt is certainly not our intention to cause any frustrationWhile Mr [redacted] is not an authorized user on this account we were still able to request the refund in question We did verify with our refund department that the refund is currently being processed and is scheduled to mail out on March 22, Our office left Mr [redacted] a message advising him of when the refund will be mailed out It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
August 6, Revdex.com# [redacted] - [redacted] We would like to thank the customer for taking the time to file her concerns regarding the remaining internet issues Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint we were able to make contact with our customer and arranged to have a tech visit her home to correct the issues once and for allOur tech visited the home on 08/03/and we were able to confirm with our customer that the issues are now fully resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouMelissa Executive Resolutions Cox Communications